Pets at Home Reviews - www.petsathome.com

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Latest Reviews

★☆☆☆☆

“Terrible Customer Service at Pets at Home Corstorphine”

Written on: 18/07/2021 by doripanda (1 review written)

My partner and I had an awful experience at the Groom Room, Corstorphine. We left our Frenchbull dog of 7 months in their care for a bath, brush and blow dry and within 5 minutes of having left our pup one of the groomers approached us at the cash desk where we were buying pets at home products stating your dog has just bit me and that we will need to stop the session. This was quite shocking but almost embarassing for both of us as we were speaking at the checkout with the cashier and there… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 16/07/2021 by 136Ruiz (1 review written)

My friend gave up 2 rats for adoption, both with skin conditions and disclosed all their issues. One being the food they didn't eat and one being the bedding their allergic to. Myself and my boyfriend decided to adopt them upon realising one of the rats still had their skin condition but at the time of adoption we were told she was healed. They had also been placed on food that they didn't like and one of them had lost a lot of weight. They were also on bedding they were allergic… Read Full Review

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★☆☆☆☆

“Hypocritical fox hunters”

Written on: 09/07/2021 by Dazza67890 (1 review written)

Don't spend your hard earned cash here. Donate to worthy causes direct their stores support fox hunting and wildlife hunting.if you don't Believe me check out facebook. I won't shop at any of their stores anymore… Read Full Review

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★☆☆☆☆

“Unreliable service, unprofessional staff”

Written on: 28/06/2021 by MarcusWri (1 review written)

3 bookings, 3 errors which resulted in wasted early work finishes and our dog not being groomed. Treated as though complaining about this in a normal civilised manner is abnormal. One store member burst into tears on the second occasion and when we complained after being let down a THIRD time we were told that in that previous incident my Wife was logged on their system as being ‘aggressive’. This is despite another staff member saying to us privately we had done nothing wrong and that the… Read Full Review

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★☆☆☆☆

“Security guard treats you like a thief”

Written on: 21/05/2021 by Mellia (1 review written)

I normally shop at pets at home and never had a problem until thursday 20th may i walked into the charlton store.i had a few items in my shopping bag that i had purchased from asda so i walked in picked up a basket walked down to look for what i wanted couldn,t find it a shop colleague came over and asked if i needed help.told her what i needed she said they didn,t have it so i walked down to the till put the empty basket down and as soon as i got near the exit the security guard blocked my way… Read Full Review

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★☆☆☆☆

“Pets at Home Rhuddlan”

Written on: 17/05/2021

I've been a customer here many times (including before the pandemic started) and at another branch not far away. I really don't know why I continue to go there, I think this incident is the last straw. I've spent a LOT of money at both branches. Every time I'm at the Rhuddlan branch, I'm made to feel I'm in the way or up to no good. I don't know if they've had shoplifters there regularly, but today (again), I was followed around the shop by a staff member and at the same time another came… Read Full Review

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★☆☆☆☆

“Terrible Groom and Terrible Employees ”

Written on: 12/05/2021 by Tania21 (1 review written)

I made an appointment on the 5 March 2021 for my dog at the Winnersh groom room in Wokingham, Berkshire. My dog has been there about 5 times, grooms were fine, however, I did have one that was not great cut but was reassured by one of the groomers it was a one off and booked again. It was never explained on the day from the groomer who obviously hasn't been on any customer service courses, that the groom room were only taking welfare dogs. Meaning dogs with heavily matted coats and over grown… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 07/04/2021 by JoannaART (1 review written)

We took our two Pom pups to the The Groom Room in the Hatfield store. First trim was fine. The lady said she’d seen a programme on tv about not clipping Pomeranians fur with the razor as it can cause problems. Ok. Reassuring, but they should know that anyway. Second time we went they used clippers! Razored my puppies bottom fur right off, causing him great discomfort with his rear end. First vet said to us that he had razor burn! Pets at home immediately responded via their lawyers after our… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 21/01/2021 by BraedenStevenson265 (1 review written)

Probably the worst company ive dealt with in years. Held my order for "checking" no permission for this and no idea what they checked, no customer service chat or phone lines even though these are clearly advertised on the site. I cancelled my order and they took my money. I've just had blunt rude messages in response. An atrocious abomination!… Read Full Review

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★☆☆☆☆

“PETS AT HOME FARNBOROUGH ”

Written on: 14/01/2021 by Serranoej267 (1 review written)

PETS AT HOME FARNBOROUGH. I bought 4 different types of fish on January 2nd, including 2 snails and 2 catfish. In total I bought about 15 fish. 1 week later I have 3 left. The catfish were SO bloated and died within 2 days where he'sskin had strecthed so much. ALL my fish got white spot disease from my loach I bought at PETS AT HOME. I AM DISGUSTED IN how pets at home treat their fish. I went today to get my water tested. It was absolutely fine. In EVERY single fish tank there were at least… Read Full Review

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★☆☆☆☆

“Disgraceful!”

Written on: 14/12/2020 by 496Hickman (1 review written)

We took our puppy to the Groom Room in Penzance. He came back looking like a terrified meerkat! I have written two letters of complaint to which I have received no reply and I was fobbed off by their chat line on a further two occasions. His breeder says that it is likely that the groomer has irreparably damaged his second coat. The Groom Room refuses to reply as to the person's experience of grooming dogs with a double coat. I have posted pictures of our puppy on Instagram before and after his… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 26/09/2020 by noDrew376 (1 review written)

Absolutely appalling customer service. I have been there for the second time to purchase a gold fish and for the second time on a Saturday I was told that they do not have enough staff to serve any customers, perhaps if I return tomorrow they could assist me. Never again, pricy, poor customer service and rather poor quality of livestock… Read Full Review

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★☆☆☆☆

“Groom Room Stevenage - beware”

Written on: 17/08/2020 by Briggs33 (1 review written)

Just a warning that my Sheltie ended up upside down in a harness here a number of years ago. He had been left alone for just a short time but ended up wetting and pooing himself, I heard him screeching at the other end of the store. The vets saw him afterwards and he was put on antibiotics. The groomer (senior groomer apparently) really didn't want to take responsibility. He had been in the week before but after nearly 3 hours grooming they decided to stop and asked me to bring him back the… Read Full Review

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★★★★☆

“Very fast delivery!!”

Written on: 28/05/2020 by jennadams (2 reviews written)

Ordered special prescription food for my dog late yesterday and it arrived before 10am today (Saturday). I wasn’t expecting it until after the bank holiday. Excellent service… Read Full Review

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★☆☆☆☆

“Time,petrol wasted”

Written on: 24/03/2020

Went to Great Yarmouth store yesterday..Having selected goods l required l joined a queue of about twenty which was fine considering problems re virus.However when l was called to the till l was informed card only,no cash.No notices informing you.Also why was the man at the till not wearing gloves? I had to leave empty handed,a waste of time and valuable petrol,as l only had cash at that time.Went to a pet shop in Gorleston, served, cash,the assistant wearing gloves.Local shop will get my… Read Full Review

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★☆☆☆☆

“Epsom Petsathome”

Written on: 23/12/2019 by KaleCasey31 (1 review written)

Both my daughters and II went to buy Christmas gift for my dog today. We were served at the till by Assistant Manager. She started the process by scanning each item twice, and when questioned got really irritated. With a very rude and condescending attitude blamed it on us. If she is irritated to be at work, she should not be working. Will not go back to Epsom store… Read Full Review

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★★★★★

“Falmouth Pets at Home”

Written on: 11/12/2019 by Seadog2 (1 review written)

I have a new puppy and needed advice regarding the correct food and bedding for him. The staff were lovely and really patient. Very special young ladies.. Helpful ,kind , patient and listened carefully To what I needed. They Even helped carry my purchases to the car afterwards and couldn’t do enough for my puppy and me. The approach roundabout is sometimes Difficult to manoeuvre around and parking is limited outside Pets at Home but it’s only a short wait if ever to park. I also like the… Read Full Review

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★★★★★

“Friendly and very caring at Wimbledon Branch ”

Written on: 21/11/2019 by NathalieSeveri (1 review written)

I took my Portuguese Water Dog to the Groom Room in Wimbledon and was very happy with the service I received. My dog has never much enjoyed being groomed and was happily enticed into the grooming area with treats as well as cuddles and gentle words. Schalk in particular was very good as he took great care of the grooming of my Portuguese Water dog who came out looking fabulous and very happy. I will definitely be back next time a good grooming is needed… Read Full Review

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★☆☆☆☆

“WILL NOT BE RETURNING EVER!!”

Written on: 09/07/2019 by joannemcfarlane (1 review written)

I booked my dog in for a full groom and my experience was bad enough, god knows what my poor dog endured. I was greeted by the most miserable staff ever and for people dealing with the public, they are definitely in need of some desperate customer care training. No smiles, no warmth and I really didn't want to leave my dog there but she was in such need for a groom that I had no other choice. My dog did not want to go in and instead of coaxing and enticing her in, as other salons have done… Read Full Review

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★☆☆☆☆

“Craigleith Groom Room Edinburgh”

Written on: 01/07/2019 by DravenDavis (1 review written)

I took my Australian Labradoodle for her groom to the Craigleith branch Edinburgh ( have previously used the Corstorphine branch who were excellent) never again. I got a call within half an hour of dropping her off asking me to collect her as they couldn’t continue the groom as she was so aggressive. You couldn’t meet a more calm loving dog a total joke. I was devastated when I collected her and had to leave quickly as I was ready to burst into tears at the mess they’d made. Basically… Read Full Review

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