Pets at Home Reviews - www.petsathome.com

★★☆☆☆
1.9 / 5
23% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Pets at Home www.petsathome.com - Ask a question now

Media Gallery for Pets at Home www.petsathome.com

Pets at Home www.petsathome.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“WILL NOT BE RETURNING EVER!!”

Written on: 09/07/2019 by joannemcfarlane (1 review written)

I booked my dog in for a full groom and my experience was bad enough, god knows what my poor dog endured. I was greeted by the most miserable staff ever and for people dealing with the public, they are definitely in need of some desperate customer care training. No smiles, no warmth and I really didn't want to leave my dog there but she was in such need for a groom that I had no other choice. My dog did not want to go in and instead of coaxing and enticing her in, as other salons have done… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Craigleith Groom Room Edinburgh”

Written on: 01/07/2019 by DravenDavis (1 review written)

I took my Australian Labradoodle for her groom to the Craigleith branch Edinburgh ( have previously used the Corstorphine branch who were excellent) never again. I got a call within half an hour of dropping her off asking me to collect her as they couldn’t continue the groom as she was so aggressive. You couldn’t meet a more calm loving dog a total joke. I was devastated when I collected her and had to leave quickly as I was ready to burst into tears at the mess they’d made. Basically… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Groom room horrendous experience”

Written on: 27/06/2019 by ReynaldoO'Neil (1 review written)

If you're thinking of using groomroom at [email protected] you should give it a miss. Booked my dog in and paid the£15 deposit only to returned away because it was too hot a day, obviously leaving all the hair on a dog will help cool him. These people think they are at crufts and not jammed in the back of a pet shop in drumchapel. This is what happens when you fail all your school exams.I'll be buying my pet food and supplies from Jolleys instead of [email protected]Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Ridiculously overpriced”

Written on: 12/06/2019 by TeresaLane479 (1 review written)

Groom Room, Camden... Recently hiked their prices up by 50%! Was given no warning or apology! Shocking… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Atrocious Groom ”

Written on: 10/06/2019 by zbLloyd183 (1 review written)

I implore anyone thinking of taking their dog to Eltham Don’t The person I dealt with was terrible & didn’t have a clue she left no fur on my dog and cut him in 4 places Personally I’m amazed they’re still operating as since my diabolical experience I’ve heard of 6 more… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Disappointed ”

Written on: 27/05/2019 by Ls53 (1 review written)

I took our dog in for a full groom. This is the second time I’ve taken her in for this treatment and after the first time she looked amazing. This time....not so much! Our dog is quite a nervous dog and she’s not keen on having her nails clipped so I was prepared when I went to collect her and was told they were unable to clip her front nails. (No problem) Her coat has been trimmed and she’s had a de-shed, but I’m not convinced she has been bathed as she still has her distinctive body… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“Don't buy pets ”

Written on: 11/05/2019 by HarleyFox419 (1 review written)

Please don't buy any pets from pets at home we borght fish from they and they all die in a day and was in there to today 11/5 and a women walks in a say that her fish have die as well and the staff members just turn around and say what do you keep doing to kill them but as I know from buying 12 fish and only 3 stay alive this is the one at Rochdale other my be OK but just watch out you will be disappointed if you do get them so please don't but fish I have heard the Same thing about rabbits… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Pugs nails”

Written on: 12/04/2019 by 382Hamilton (1 review written)

My pug went and had his nails clipped, the two girls were very friendly and helpful, they put a cone on him because he can nip when his nails are clipped and get very stressed, they did a wonderful job and he did not get stressed, which he usually does when they were clipped at the vets. I would certainly recommend them and thank you for making it so easy. A very happy customer and very reasonable cost… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Sold platys as cold water fish ”

Written on: 06/04/2019 by SidneyO'Leary (1 review written)

Sold 2 platys as fish that could be kept without a heater. One died 2 days later. After going online bought a heater and the other fish came back to health. Sold these fish with no info wasn’t asked if I had kept fish before or size of tank. Unless you leave a room temp of 20 c or above you will need a heater. Will not go to this store again… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Hamster died”

Written on: 13/03/2019 by Nancy486 (1 review written)

Purchased a hamster on Thursday from Pets at Home Fine first 4 days and then on day 5 found dead in cage Told hamster 8 weeks old but was very small and when I went back to store they still had the rest of the group of hamsters i purchased mine from all huddled in one tank Not offered refund was told to pick another hamster which I haven't done yet… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Outstanding ”

Written on: 19/01/2019 by jacquelinesquinz (1 review written)

Left our Caucasian Ovcharka for a bath and brush , she’s a giant breed and in moult so we knew they had their work cut out . Two hours later we picked her up and she looked fabulous , the groom room was ankle deep in fluff but the groomers were still smiling and they’d made a magnificent job of her . It’s not easy to find groomers for giants but I’d thoroughly recommend Thurrock groom room… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Pets at home groom room”

Written on: 19/12/2018 by ReeseMoser (1 review written)

Used the Pets at home Groom room and have left utterly upset and in tears. Staff were very rude and made me feel like I do not take care of my dogs. Was basically told that I do not know my dogs even though I have had them for a number of years and was told advice about their health which was in fact contrary to an article sent out from pets at home. My dogs came out very thirsty so clearly had not been given a drink and their appointment time was actually less than I had paid for. Will not be… Read Full Review

Report this review
Was this review helpful? 2 0
★★★☆☆

“Online customer service”

Written on: 16/12/2018 by PAHcustomer (1 review written)

I have received good service in my local store. However having decided order heavy dog food online to be delivered I was disappointed to find some of the tins were badly dented when they arrived, one of them had split open so the meat had gone off. I contacted online chat to complain and was told to email customer service, I have sent two messages and neither has been answered. So I would not recommend their online line service… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Buying a rabbit ”

Written on: 15/08/2018 by RUrquhart (1 review written)

Tried to buy rabbits at Inverness store 1st member of staff was so rude de did not let me finish any of my sentences or questions. He said I would not be able to buy 2 bunnies at once. They didn’t have any for sale at that time. 2nd visit staff was ok she said the were expecting more bunnies in on Tuesday. They didn’t receive any. I contacted Elgin store who said they had some. I went through 1 hour 30 minuets drive both ways. I was given a lecture. And asked silly questions. Then was told… Read Full Review

Report this review
Was this review helpful? 1 0
★★☆☆☆

“Rude. Rude. Rude. ”

Written on: 15/08/2018 by Marke29 (1 review written)

So I have used pets at home (Taunton branch) for years and years for a variety of different pets mounting to hundreds if not thousands of pounds in the store. I’ve had one or two experiences that I have been unhappy with but this was the nail in the coffin. My partner and I entered the store at 6:45 in the hope of buying a rabbit. We spent 5 or 10 mins looking at their animals for sale until I then approached the lady at the till. I then said “hi is it possible to buy a bunny?” She… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rubbish website”

Written on: 30/07/2018 by Erins352 (1 review written)

I shop at the store all the time and it's always a good experience. I wish I could say the same for the website. It always takes about 10 minutes to log in - so frustrating - waste of time - they must be losing thousands on this… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Hedge end”

Written on: 08/07/2018 by ParkerBallard (1 review written)

Wasn’t told at time of booking they wouldn’t cut certain dogs. They wouldn’t cut mine but said they would de-shed so she would be cool. They did sod all as far as I can see. She is clean but still full of matted fur. Would NOT bother again… Read Full Review

Report this review
Was this review helpful? 0 1
★☆☆☆☆

“Unprofessional comments online ”

Written on: 01/07/2018 by Lynch213 (1 review written)

After signing up online to book my dog in for a groom I noticed past comments on his appointment dates which I guess is notes for their benefit! The word EVIL written after nearly every appointment. Safe to say after his next appointment I’m be leaving after giving them a piece of my mind. Every time they say he’s been fine! Clearly he hasn’t as he hates going but needs must! Very unprofessional manner :(… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Just been informed that as my dog needs an additional...”

Written on: 30/06/2018 by Poorkip (1 review written)

Just been informed that as my dog needs an additional person they charge £10 for every half hour effectively costing nearly £100 to groom our dog!!!! Needless to say we didn’t book & booked elsewhere for £35 no brainier… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“CRAIGLEITH STORE IN EDINBURGH”

Written on: 05/06/2018 by SOUTHQUEENSFERRY (1 review written)

I HAVE BEEN A CUSTOMER AT YOUR CORSTORPHINE BRANCH EDINBURGH FOR MANY YEARS. IN THE LAST YEAR I HAVE BECOME VERY UNSETTLED ABOUT THE SERVICE.I DONT KNOW ANY OF THE GROOMERS.THEY SEEM TO CHANGE CONSTANTLY AND MY DOG IS NOW NERVOUS EVERY VISIT BECAUSE HE DOESNT KNOW THE GROOMER. ONE YEAR BACK, MY DOG HAD NO ISSUES AND WAS HAPPY TO BE THERE. I TOOK MY DOG TO YOUR NEW STORE TODAY AT GRAIGLEITH FOR HIS CUT - THANKYOU FOR GIVING ME A GROOMER WHO CARES WHAT HAPPENS TO MY DOG. JUST LIKE THE SERVICE I… Read Full Review

Report this review
Was this review helpful? 0 0
overview