Pets at Home Reviews - www.petsathome.com

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Latest Reviews

★☆☆☆☆

“Terrible Groom and Terrible Employees ”

Written on: 12/05/2021 by Tania21 (1 review written)

I made an appointment on the 5 March 2021 for my dog at the Winnersh groom room in Wokingham, Berkshire. My dog has been there about 5 times, grooms were fine, however, I did have one that was not great cut but was reassured by one of the groomers it was a one off and booked again. It was never explained on the day from the groomer who obviously hasn't been on any customer service courses, that the groom room were only taking welfare dogs. Meaning dogs with heavily matted coats and over grown… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 07/04/2021 by JoannaART (1 review written)

We took our two Pom pups to the The Groom Room in the Hatfield store. First trim was fine. The lady said she’d seen a programme on tv about not clipping Pomeranians fur with the razor as it can cause problems. Ok. Reassuring, but they should know that anyway. Second time we went they used clippers! Razored my puppies bottom fur right off, causing him great discomfort with his rear end. First vet said to us that he had razor burn! Pets at home immediately responded via their lawyers after our… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 21/01/2021 by BraedenStevenson265 (1 review written)

Probably the worst company ive dealt with in years. Held my order for "checking" no permission for this and no idea what they checked, no customer service chat or phone lines even though these are clearly advertised on the site. I cancelled my order and they took my money. I've just had blunt rude messages in response. An atrocious abomination!… Read Full Review

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★☆☆☆☆

“PETS AT HOME FARNBOROUGH ”

Written on: 14/01/2021 by Serranoej267 (1 review written)

PETS AT HOME FARNBOROUGH. I bought 4 different types of fish on January 2nd, including 2 snails and 2 catfish. In total I bought about 15 fish. 1 week later I have 3 left. The catfish were SO bloated and died within 2 days where he'sskin had strecthed so much. ALL my fish got white spot disease from my loach I bought at PETS AT HOME. I AM DISGUSTED IN how pets at home treat their fish. I went today to get my water tested. It was absolutely fine. In EVERY single fish tank there were at least… Read Full Review

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★☆☆☆☆

“Disgraceful!”

Written on: 14/12/2020 by 496Hickman (1 review written)

We took our puppy to the Groom Room in Penzance. He came back looking like a terrified meerkat! I have written two letters of complaint to which I have received no reply and I was fobbed off by their chat line on a further two occasions. His breeder says that it is likely that the groomer has irreparably damaged his second coat. The Groom Room refuses to reply as to the person's experience of grooming dogs with a double coat. I have posted pictures of our puppy on Instagram before and after his… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 26/09/2020 by noDrew376 (1 review written)

Absolutely appalling customer service. I have been there for the second time to purchase a gold fish and for the second time on a Saturday I was told that they do not have enough staff to serve any customers, perhaps if I return tomorrow they could assist me. Never again, pricy, poor customer service and rather poor quality of livestock… Read Full Review

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★☆☆☆☆

“Groom Room Stevenage - beware”

Written on: 17/08/2020 by Briggs33 (1 review written)

Just a warning that my Sheltie ended up upside down in a harness here a number of years ago. He had been left alone for just a short time but ended up wetting and pooing himself, I heard him screeching at the other end of the store. The vets saw him afterwards and he was put on antibiotics. The groomer (senior groomer apparently) really didn't want to take responsibility. He had been in the week before but after nearly 3 hours grooming they decided to stop and asked me to bring him back the… Read Full Review

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★★★★☆

“Very fast delivery!!”

Written on: 28/05/2020 by jennadams (2 reviews written)

Ordered special prescription food for my dog late yesterday and it arrived before 10am today (Saturday). I wasn’t expecting it until after the bank holiday. Excellent service… Read Full Review

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★☆☆☆☆

“Time,petrol wasted”

Written on: 24/03/2020

Went to Great Yarmouth store yesterday..Having selected goods l required l joined a queue of about twenty which was fine considering problems re virus.However when l was called to the till l was informed card only,no cash.No notices informing you.Also why was the man at the till not wearing gloves? I had to leave empty handed,a waste of time and valuable petrol,as l only had cash at that time.Went to a pet shop in Gorleston, served, cash,the assistant wearing gloves.Local shop will get my… Read Full Review

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★☆☆☆☆

“Epsom Petsathome”

Written on: 23/12/2019 by KaleCasey31 (1 review written)

Both my daughters and II went to buy Christmas gift for my dog today. We were served at the till by Assistant Manager. She started the process by scanning each item twice, and when questioned got really irritated. With a very rude and condescending attitude blamed it on us. If she is irritated to be at work, she should not be working. Will not go back to Epsom store… Read Full Review

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★★★★★

“Falmouth Pets at Home”

Written on: 11/12/2019 by Seadog2 (1 review written)

I have a new puppy and needed advice regarding the correct food and bedding for him. The staff were lovely and really patient. Very special young ladies.. Helpful ,kind , patient and listened carefully To what I needed. They Even helped carry my purchases to the car afterwards and couldn’t do enough for my puppy and me. The approach roundabout is sometimes Difficult to manoeuvre around and parking is limited outside Pets at Home but it’s only a short wait if ever to park. I also like the… Read Full Review

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★★★★★

“Friendly and very caring at Wimbledon Branch ”

Written on: 21/11/2019 by NathalieSeveri (1 review written)

I took my Portuguese Water Dog to the Groom Room in Wimbledon and was very happy with the service I received. My dog has never much enjoyed being groomed and was happily enticed into the grooming area with treats as well as cuddles and gentle words. Schalk in particular was very good as he took great care of the grooming of my Portuguese Water dog who came out looking fabulous and very happy. I will definitely be back next time a good grooming is needed… Read Full Review

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★☆☆☆☆

“WILL NOT BE RETURNING EVER!!”

Written on: 09/07/2019 by joannemcfarlane (1 review written)

I booked my dog in for a full groom and my experience was bad enough, god knows what my poor dog endured. I was greeted by the most miserable staff ever and for people dealing with the public, they are definitely in need of some desperate customer care training. No smiles, no warmth and I really didn't want to leave my dog there but she was in such need for a groom that I had no other choice. My dog did not want to go in and instead of coaxing and enticing her in, as other salons have done… Read Full Review

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★☆☆☆☆

“Craigleith Groom Room Edinburgh”

Written on: 01/07/2019 by DravenDavis (1 review written)

I took my Australian Labradoodle for her groom to the Craigleith branch Edinburgh ( have previously used the Corstorphine branch who were excellent) never again. I got a call within half an hour of dropping her off asking me to collect her as they couldn’t continue the groom as she was so aggressive. You couldn’t meet a more calm loving dog a total joke. I was devastated when I collected her and had to leave quickly as I was ready to burst into tears at the mess they’d made. Basically… Read Full Review

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★☆☆☆☆

“Groom room horrendous experience”

Written on: 27/06/2019 by ReynaldoO'Neil (1 review written)

If you're thinking of using groomroom at [email protected] you should give it a miss. Booked my dog in and paid the£15 deposit only to returned away because it was too hot a day, obviously leaving all the hair on a dog will help cool him. These people think they are at crufts and not jammed in the back of a pet shop in drumchapel. This is what happens when you fail all your school exams.I'll be buying my pet food and supplies from Jolleys instead of [email protected]Read Full Review

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★☆☆☆☆

“Ridiculously overpriced”

Written on: 12/06/2019 by TeresaLane479 (1 review written)

Groom Room, Camden... Recently hiked their prices up by 50%! Was given no warning or apology! Shocking… Read Full Review

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★☆☆☆☆

“Atrocious Groom ”

Written on: 10/06/2019 by zbLloyd183 (1 review written)

I implore anyone thinking of taking their dog to Eltham Don’t The person I dealt with was terrible & didn’t have a clue she left no fur on my dog and cut him in 4 places Personally I’m amazed they’re still operating as since my diabolical experience I’ve heard of 6 more… Read Full Review

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★★☆☆☆

“Disappointed ”

Written on: 27/05/2019 by Ls53 (1 review written)

I took our dog in for a full groom. This is the second time I’ve taken her in for this treatment and after the first time she looked amazing. This time....not so much! Our dog is quite a nervous dog and she’s not keen on having her nails clipped so I was prepared when I went to collect her and was told they were unable to clip her front nails. (No problem) Her coat has been trimmed and she’s had a de-shed, but I’m not convinced she has been bathed as she still has her distinctive body… Read Full Review

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★★★☆☆

“Don't buy pets ”

Written on: 11/05/2019 by HarleyFox419 (1 review written)

Please don't buy any pets from pets at home we borght fish from they and they all die in a day and was in there to today 11/5 and a women walks in a say that her fish have die as well and the staff members just turn around and say what do you keep doing to kill them but as I know from buying 12 fish and only 3 stay alive this is the one at Rochdale other my be OK but just watch out you will be disappointed if you do get them so please don't but fish I have heard the Same thing about rabbits… Read Full Review

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★★★★★

“Pugs nails”

Written on: 12/04/2019 by 382Hamilton (1 review written)

My pug went and had his nails clipped, the two girls were very friendly and helpful, they put a cone on him because he can nip when his nails are clipped and get very stressed, they did a wonderful job and he did not get stressed, which he usually does when they were clipped at the vets. I would certainly recommend them and thank you for making it so easy. A very happy customer and very reasonable cost… Read Full Review

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