Pets at Home Reviews - www.petsathome.com

★★☆☆☆
1.9 / 5
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Latest Reviews

★★★☆☆

“Don't buy pets ”

Written on: 11/05/2019 by HarleyFox419 (1 review written)

Please don't buy any pets from pets at home we borght fish from they and they all die in a day and was in there to today 11/5 and a women walks in a say that her fish have die as well and the staff members just turn around and say what do you keep doing to kill them but as I know from buying 12 fish and only 3 stay alive this is the one at Rochdale other my be OK but just watch out you will be disappointed if you do get them so please don't but fish I have heard the Same thing about rabbits… Read Full Review

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★★★★★

“Pugs nails”

Written on: 12/04/2019 by 382Hamilton (1 review written)

My pug went and had his nails clipped, the two girls were very friendly and helpful, they put a cone on him because he can nip when his nails are clipped and get very stressed, they did a wonderful job and he did not get stressed, which he usually does when they were clipped at the vets. I would certainly recommend them and thank you for making it so easy. A very happy customer and very reasonable cost… Read Full Review

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★☆☆☆☆

“Sold platys as cold water fish ”

Written on: 06/04/2019 by SidneyO'Leary (1 review written)

Sold 2 platys as fish that could be kept without a heater. One died 2 days later. After going online bought a heater and the other fish came back to health. Sold these fish with no info wasn’t asked if I had kept fish before or size of tank. Unless you leave a room temp of 20 c or above you will need a heater. Will not go to this store again… Read Full Review

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★☆☆☆☆

“Hamster died”

Written on: 13/03/2019 by Nancy486 (1 review written)

Purchased a hamster on Thursday from Pets at Home Fine first 4 days and then on day 5 found dead in cage Told hamster 8 weeks old but was very small and when I went back to store they still had the rest of the group of hamsters i purchased mine from all huddled in one tank Not offered refund was told to pick another hamster which I haven't done yet… Read Full Review

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★★★★★

“Outstanding ”

Written on: 19/01/2019 by jacquelinesquinz (1 review written)

Left our Caucasian Ovcharka for a bath and brush , she’s a giant breed and in moult so we knew they had their work cut out . Two hours later we picked her up and she looked fabulous , the groom room was ankle deep in fluff but the groomers were still smiling and they’d made a magnificent job of her . It’s not easy to find groomers for giants but I’d thoroughly recommend Thurrock groom room… Read Full Review

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★☆☆☆☆

“Pets at home groom room”

Written on: 19/12/2018 by ReeseMoser (1 review written)

Used the Pets at home Groom room and have left utterly upset and in tears. Staff were very rude and made me feel like I do not take care of my dogs. Was basically told that I do not know my dogs even though I have had them for a number of years and was told advice about their health which was in fact contrary to an article sent out from pets at home. My dogs came out very thirsty so clearly had not been given a drink and their appointment time was actually less than I had paid for. Will not be… Read Full Review

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★★★☆☆

“Online customer service”

Written on: 16/12/2018 by PAHcustomer (1 review written)

I have received good service in my local store. However having decided order heavy dog food online to be delivered I was disappointed to find some of the tins were badly dented when they arrived, one of them had split open so the meat had gone off. I contacted online chat to complain and was told to email customer service, I have sent two messages and neither has been answered. So I would not recommend their online line service… Read Full Review

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★☆☆☆☆

“Buying a rabbit ”

Written on: 15/08/2018 by RUrquhart (1 review written)

Tried to buy rabbits at Inverness store 1st member of staff was so rude de did not let me finish any of my sentences or questions. He said I would not be able to buy 2 bunnies at once. They didn’t have any for sale at that time. 2nd visit staff was ok she said the were expecting more bunnies in on Tuesday. They didn’t receive any. I contacted Elgin store who said they had some. I went through 1 hour 30 minuets drive both ways. I was given a lecture. And asked silly questions. Then was told… Read Full Review

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★★☆☆☆

“Rude. Rude. Rude. ”

Written on: 15/08/2018 by Marke29 (1 review written)

So I have used pets at home (Taunton branch) for years and years for a variety of different pets mounting to hundreds if not thousands of pounds in the store. I’ve had one or two experiences that I have been unhappy with but this was the nail in the coffin. My partner and I entered the store at 6:45 in the hope of buying a rabbit. We spent 5 or 10 mins looking at their animals for sale until I then approached the lady at the till. I then said “hi is it possible to buy a bunny?” She… Read Full Review

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★☆☆☆☆

“Rubbish website”

Written on: 30/07/2018 by Erins352 (1 review written)

I shop at the store all the time and it's always a good experience. I wish I could say the same for the website. It always takes about 10 minutes to log in - so frustrating - waste of time - they must be losing thousands on this… Read Full Review

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★★☆☆☆

“Hedge end”

Written on: 08/07/2018 by ParkerBallard (1 review written)

Wasn’t told at time of booking they wouldn’t cut certain dogs. They wouldn’t cut mine but said they would de-shed so she would be cool. They did sod all as far as I can see. She is clean but still full of matted fur. Would NOT bother again… Read Full Review

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★☆☆☆☆

“Unprofessional comments online ”

Written on: 01/07/2018 by Lynch213 (1 review written)

After signing up online to book my dog in for a groom I noticed past comments on his appointment dates which I guess is notes for their benefit! The word EVIL written after nearly every appointment. Safe to say after his next appointment I’m be leaving after giving them a piece of my mind. Every time they say he’s been fine! Clearly he hasn’t as he hates going but needs must! Very unprofessional manner :(… Read Full Review

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★☆☆☆☆

“Just been informed that as my dog needs an additional...”

Written on: 30/06/2018 by Poorkip (1 review written)

Just been informed that as my dog needs an additional person they charge £10 for every half hour effectively costing nearly £100 to groom our dog!!!! Needless to say we didn’t book & booked elsewhere for £35 no brainier… Read Full Review

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★★★★★

“CRAIGLEITH STORE IN EDINBURGH”

Written on: 05/06/2018 by SOUTHQUEENSFERRY (1 review written)

I HAVE BEEN A CUSTOMER AT YOUR CORSTORPHINE BRANCH EDINBURGH FOR MANY YEARS. IN THE LAST YEAR I HAVE BECOME VERY UNSETTLED ABOUT THE SERVICE.I DONT KNOW ANY OF THE GROOMERS.THEY SEEM TO CHANGE CONSTANTLY AND MY DOG IS NOW NERVOUS EVERY VISIT BECAUSE HE DOESNT KNOW THE GROOMER. ONE YEAR BACK, MY DOG HAD NO ISSUES AND WAS HAPPY TO BE THERE. I TOOK MY DOG TO YOUR NEW STORE TODAY AT GRAIGLEITH FOR HIS CUT - THANKYOU FOR GIVING ME A GROOMER WHO CARES WHAT HAPPENS TO MY DOG. JUST LIKE THE SERVICE I… Read Full Review

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★☆☆☆☆

“Service”

Written on: 16/05/2018 by 279Adair (1 review written)

This is the worse company to buy on line with, the delivery with dpd is shocking, I have been waiting 2 hours for a delivery plus no call and when you call customer services you hold on for 30 mins or more. This will not happen again as I will not buy a thing there again, if it's the dpd company or pets at home I don't care anymore. It's a mess… Read Full Review

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★★☆☆☆

“Need to be trained”

Written on: 27/04/2018 by McDaniel97 (1 review written)

Took 2 springer spaniels for a wash and haircut. Cost £84 and we could have done a better job with no training! Barely trimmed the hair on one of them and the jobs done on their ears are appalling, taken too much off and haven’t even evened them out. Wouldn’t go back again… Read Full Review

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★☆☆☆☆

“Dog gromming”

Written on: 26/04/2018 by Alia91 (1 review written)

We took our 14 week puppy to have his first bath and groom session, we had watched the video provided online and decided we would book an appointment! He is a cockapoo and has very curly hair. We picked up and didn’t know how to respond! The cut is appalling he has one side of the fur around his face longer than the other side and they cut a bald patch in between his eye brows, and does not look shiny as the video showed and he does not smell any different! Since he has come back all he has… Read Full Review

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★★★★★

“groom room service”

Written on: 16/04/2018 by Brucelee7 (1 review written)

I visited the Camden road Groom room,with my disabled 1 year old cat.He needed hair matting removed.The staff were kind and helpful.They advised me about cat grooming and did a lovely job.a very happy customer and cat left that day.They were superb… Read Full Review

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★★☆☆☆

“You need to cut prices down”

Written on: 27/02/2018 by SylviaOrtiz368 (1 review written)

My dog looks great normally when i take her to rotherham pk gate.for a hair cut and i dont mind paying the price £40.but when i picked her up last week .i wad shocked i should have told the girl who trimmed her but .i can get a better cut that is for £20.my dog had been cut realy short and they had left stomach bare which we asked them to leave abit of hair on with this cold weather .not good… Read Full Review

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★☆☆☆☆

“The groom room Colchester avoid!!!”

Written on: 25/02/2018 by Tjo123 (1 review written)

New manager in the Colchester store rude !!! Unhelpful common avoid Been going since 2016 once a month since the new manager has put her stamp will never take my dogs there again!!… Read Full Review

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