Brides www.brides.com

We signed a contract with Big City Bride, and one lady specifically, for "day of" planning which entitled us to get in contact with her 2 weeks out and get her help planning our wedding day. When the time came for communication to begin she was nowhere to be found and ignored countless calls, emails, and texts from multiple people in our wedding, including my bride, for a week before calling back and acting like her totally ditching us until a few days before our wedding was no big deal. She did nothing for us- literally not one single thing. She showed up on Friday night for the rehearsal dinner in gym clothes and looked unprofessional and totally inappropriate for a wedding. On Saturday highlights of her behavior included taking the golf cart of a random family that was also staying on the grounds, refusing to drive anyone in the wedding party anywhere despite being asked, and literally disappearing to who knows where to hide so she didn't have to do anything. She also left before the end of the wedding - hours and hours before- and really didn't even say goodbye. Her conduct, attitude, and overall performance was so bad that this company is now banned permanently from the venue, and every single other vendor we hired gave us a written statement confirming this woman was the worst wedding planner they've ever worked with. We tried speaking to the owner of the company on several occasions and she promised to make it right but never got back to us and also refuses to call back the other vendors who asked to speak to her so they could confirm just how bad it was. We are actually now looking into having an attorney sue her because she basically took clothes from us to send an inexperienced planner to our wedding to drive aimlessly around the grounds hiding from having to do any work. We are appalled that someone would treat us like this and we're just thankful the on-site planner at the venue and our families stepped up to do her job or our wedding would have been a complete disaster. As a small business owner, the last thing I ever want to do is publicly chastise another small business as I know how hard running a company is but we gave the owner multiple chances to make this right and she refuses to communicate or even admit fault. Avoid at all costs!