Ikea Reviews

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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Review Centre offer reviews of Ikea and other Home furnishing and Interior Design Shops. If you have bought some flat packed furniture, cushions or pencils from Ikea then we would love to hear what you thought of the products, prices, customer services, stores etc.
You can also read and write reviews of their website www.ikea.com
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Latest Reviews

★☆☆☆☆

“Should be Ashamed”

Written on: 16/05/2019 by eddiemarsden (22 reviews written)

I once read an article about Skegness which concluded that if you go there for a day, as many people do from this neck of the woods, you are likely to leave saying that you will never go back there but you always do. I have always felt this way about Ikea. It is a truly awful place and I've never been impressed by the tat which they mostly sell there. true, there are some OK products and these are the ones which are made of real wood rather than chipboard. I've had a couple of bookcases… Read Full Review

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★★☆☆☆

“Mad!”

Written on: 08/12/2018 by Williams33 (1 review written)

Bought a Malm dressing table and it came with the glass shattered in to millions of tiny pieces. Cut my husbands hand as he put it into the box to unpack. Upset and mad… Read Full Review

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★☆☆☆☆

“Wish I new”

Written on: 19/05/2018 by AnastasiaDrake140 (1 review written)

Good products and good sales reps but when you come to the part about delivers an calling to make a claim for damage or missing boxes, that's when I wish that I new so I would never ever buy anything from the store that need to be deliver, the worse harassment form a customer service on the phone I ever received in my life. It is a shame cause I love the store and we just spent on a new kitchen cabinets. I do not recommend IKEA to anyone until they improved their deliver system and get nice… Read Full Review

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★☆☆☆☆

“Assembly Angels? More Assembly Nightmare”

Written on: 25/04/2018 by xpRoth13 (1 review written)

Let's start with the good: the person who did the assemblying was good natured. I can't think of anything else good about this service. Bad: Waited all day = 8 hours= I could have done it myself as this was the equivalent to time wasted chasing up on the phone, cost of calls, not knowing when they would turn up (could not go out or do things I could have done). Worse: Ikea said there were 3 slots, Assembly Angels said there was only one slot -all day!! Fobbing off the responsibility to… Read Full Review

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★☆☆☆☆

“Terrible service post delivery ”

Written on: 30/11/2017

Ordered a number of items which were successfully delivered to my home. Decided after the delivery that I would like to pay for assembly and that’s when things went pear shaped. Called the service center, which took me 50 minutes to get through. The longest I have ever waited. They told me that what I was requesting was t impossible. Eventually I got to a person at the deliver company, who was very knowledgeable and booked he assembly appointment. He told me that I had to go into the store… Read Full Review

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★☆☆☆☆

“HORRIBLE SERVICE”

Written on: 11/11/2017

My furniture was to be delivered a week ago, keep getting tols something different when I call - no one will help or give answers - last call claimed it was sitting in a truck somewhere !! yes I said somewhere - they don't know where their truck is !! guess truck drivers for IKEA don't carry cell phones or radios !! it has become a joke anymore when I will get my furniture -- time to just cancel my order !!!! PLEASE RUN FRO MIKEA ___ DO NOT ORDER FROM THIS PLACE !!!!!!! well unless you don't… Read Full Review

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★☆☆☆☆

“Rubbish delivery service”

Written on: 10/11/2017 by Emmak789 (1 review written)

Its a long story. I ordered a kitchen from Ikea lakeside. The lady in store was really nice. I was happy for about 5 seconds before the stuff hit the fan. I told the lady in store I need delivery to 2nd floor and there is no lift. She said fine no problem. On the delivery day I had my builders there ripping out the old kitchen and the delivery man rang the buzzer but when he relised there is no lift he refused to deliver. Aparrently they aren't insured to carry stuff up the stairs. So I… Read Full Review

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Oliverparkin's Response to Emmak789's Review

Written on: 24/04/2018

you're rubbish delivery service

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★☆☆☆☆

“Terrible Customer Service”

Written on: 16/10/2017

Purchased some carcasses for sliding door wardrobes. I have taken a day from work as holiday to put together and find there are fixings missing. I called the customer service and they are completely useless. Basically it comes down to " we have your money go away" A terrible Company to deal with with absolutely no after sales service what so ever… Read Full Review

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★☆☆☆☆

“Deserves Negative Stars”

Written on: 01/09/2017 by Blainrp (1 review written)

They force you to give at least one star. They don't even deserve that. Terrible experience. I wish I had read these reviews before doing business with Ikea. Made me wait two weeks for delivery and when I tried to follow their procedures for arranging a Saturday delivery I was left on hold forever (I have discovered that leaving the customer on call forever is standard procedure). They gave me a 12 hour delivery window and said I would get a call the day before to narrow it down to a 4 hour… Read Full Review

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★☆☆☆☆

“Memphis TN store ”

Written on: 25/08/2017

IKEA lacks integrity and accountability in providing customer service to their customers. We experienced the worst delivery and installment by IKEA. We purchased two dressers to be delivered to our home and to be assembled on site. One of the dresser had a dent on the front were it had been damaged through original shipping to the store. It is a long process to get someone on the phone to even speak with to go about to approach the problem. Ikea refused to adjust my bill and just reimburse a… Read Full Review

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★★★★☆

“Home delivery service is good ”

Written on: 25/08/2017 by NancyMiller (2 reviews written)

Ordered a bunch of furniture and one guy arrived and carried It up 5 floors into my flat! Impressive!… Read Full Review

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★★★☆☆

“Place for creators”

Written on: 22/05/2017 by Angelaa91 (2 reviews written)

It's a place for people who know, that price may times match to the value. Of course, they have rich equipment, but not always worth the price. If you like to change style of your room/home, it's a place to do it cheaper. If you are a begginer in DIY and need materials (eg for decoupage), it's a place for you. But if you look for furnitures for long years, you can't be always sure when you are buying in this place. But if you like low-price stuff, you are a student or moving from parents home… Read Full Review

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★☆☆☆☆

“No Delivery, No Help”

Written on: 19/05/2017 by emilyh2 (1 review written)

This was my first time ordering furniture online with Ikea, and I absolutely do not recommend it. We will never be ordering anything from this company again, and at this point would not even consider buying in store. Our experience was so disappointing. We spent $925.00 on two loft beds on February 23, 2017. I ordered online and the only positive thing about this experience was that the process to use their website is very simple, however, there is no guarantee that any items will actually be… Read Full Review

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★★★★★

“University Graduation gift for my daughter”

Written on: 15/05/2017 by ssMcCall199 (1 review written)

I was at a loss as to z perfect gift for my daughter graduating from the university. Her sponsorship to university women was not enough. I went to IKEA for a furniture item and saw a perfect gift. It was a huge bowl banged like a metal bowl of knowledge. I saw a similar bowl in the new tom hanks movie, the circle on his executive conference table. She loved it! Thank you IKEA for helping me find the hard to find perfect gift… Read Full Review

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★☆☆☆☆

“Worst customer service. False advertising.”

Written on: 10/03/2017

Was not happy with the mattress I purchased as the size was actually 4cm smaller all the way round than what is was ment to be (140cmx200cm). I understand mattresses expand & mould into place, but I don't think it would expand that much. I got the delivery driver to take the mattress straight away the second time (as the 1st time they believed it was a one off miss make) so I have no product but still will not give me a refund! It also is a ikea bed frame we have… Read Full Review

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★★★☆☆

“hit and miss”

Written on: 03/02/2017 by 93Cross (1 review written)

Some products are very good value for money. I bought the hemnes white bookcase and it was lovely to put together apart from one art of the instructions which weren't clear. it looks great and is pretty sturdy so hope it will last as it's solid pine. But also bought hemnes solid pine black brown chest of drawers which were not so great as the wood at the front splintered off for no apparent reason. When I contacted Ikea they said nothing they can do as it's over a year old. Ikea really need to… Read Full Review

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★☆☆☆☆

“A step backwards for Ikea.”

Written on: 26/11/2016 by 39McMillan (1 review written)

We recently purchased a Brusalli wardrobe from Ikea Cardiff. What a load of rubbish. Having bought numerous bits of Ikea furniture in the past and always been pleased with it, we assumed this would be the case with this wardrobe. WRONG ! Even when I got it together the frame wobbles. IKea have changed some of the locking fittings from metal to plastic and this is a backward step in my opinion. I would have to think long and hard about any future purchases from them… Read Full Review

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★☆☆☆☆

“Product not fit for purpose”

Written on: 17/11/2016 by ElianaPratt (1 review written)

Recently I have purchased Vastanby/Grebestad dining table at Ikea, which as Ikea pricing goes was not the cheapest product. After just a few days of using the table covered with a table cloth the surfaces started bulging - not something one would expect from the dining table. After complaining and waiting for 3 months for inspector to appear, I finally received a message that it was an accidental damage which is not covered. Rubbish! What kind of an accidental damage? Using it as a table? It… Read Full Review

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★☆☆☆☆

“Restraunt not good store products good not recemmend...”

Written on: 09/11/2016 by BFB1 (1 review written)

Have been to store many times since opening like the new design. Visit today 9/11/16 But the restraunt food not cooked properly chips left them tables not cleaned didnt see any one, running out of food the server has to find stock, so no gets served not sufficaint staff no knifes or servets Will not be eating their again will go to some other place place near by… Read Full Review

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★☆☆☆☆

“No wardrobe handle”

Written on: 09/11/2016

I bought a brimes wardrobe at the end of august for my son who is autistic.When it arrived one of the handles was missing.We carefully searched all the packing then called Ikea customer services who promised to send one out.Since then I have called Ikea around 8 times.Each time the staff have been very polite and friendly and assured me it is on its way(I have a case number and everything) On Monday 7th Nov I emailed them but so far have had no response.I cant really give up on my quest for a… Read Full Review

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