House of Fraser Reviews

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★★☆☆☆
1.8 / 5
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Media Gallery for House of Fraser

House of Fraser

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Latest Reviews

★☆☆☆☆

“Steer Clear awful customer service”

Written on: 24/02/2022 by CMTC (1 review written)

DO NOT BUY FROM THIS COMPANY Awful experience with House of Fraser. Purchased a Ted Baker watch and it never arrived. When taking the matter up with customer service it was a terrible experience.Firstly told a replacement would be sent. When I made a complaint next thing you know there is no more stock and a refund would have to be issued even though there were 10 left in stock being advertised online.Thought House of Fraser was a reputable company unfortunately it is not.Under no circumstance… Read Full Review

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★☆☆☆☆

“I will never buy anything from House of Fraser again”

Written on: 22/02/2022 by elDromo (8 reviews written)

I will never buy anything from House of Fraser again. I bought 2 tops, identical except for colour, wore each once then washed them together in a 30 degree wash. One shrank by 4 centimetres, so I sent it back for a refund. House of Fraser returned it to me, saying that they could find no manufacturing fault and I was therefore not entitled to my money back. So I raised a complaint and included a photograph of the two items side-by-side as evidence. But they refused to budge, and subjected me… Read Full Review

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★☆☆☆☆

“Such poor service”

Written on: 22/11/2021 by Maylott (1 review written)

such bad customer service , returned a top that was not correct size but they did not have the right size so got a credit note . Then went online to purchase correct size and used the credit note to do this , which then just left me to pay for delivery , which i did and authorised debit card payment for this . I then found that the total amount was taken for the new item plus delivery and they said the credit note did not get accepted properly . They now want me to return the item , wait 10… Read Full Review

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★☆☆☆☆

“Downhill quality and lame service”

Written on: 26/07/2021 by choc999 (11 reviews written)

What's going on with to his company, I use to buy lots of products from these and the goods where great quality. Now it's low grade and cheap stuff for the same money.expensive postage and no free returns . Sorry but this company is on its last legs as far as I am concerned… Read Full Review

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★★★★★

“love the variety”

Written on: 31/08/2018 by Ben102 (2 reviews written)

love the variety. Also when returning small items such as clothing you can use the Collect service and take youR parcel to a local participating shop (such as a convenience store) and the parcel will be collect from there so you don't have to go the to post office or wait for a courier to collect. Refunds are always received within a week… Read Full Review

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★★★★★

“Very friendly and helpful.”

Written on: 20/08/2018 by Bob611 (4 reviews written)

Very friendly and helpful it was very clean and very relaxed atmosphere and excellent value for money… Read Full Review

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★★★★★

“Great Suit For A Wedding”

Written on: 16/08/2018 by XavierJJB (2 reviews written)

Absolutely great suit bought for my son from here! And they tailored it in less than an hour. Life savers! I would recommend them for all last minute shopping needs!… Read Full Review

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Tagir's Response to XavierJJB's Review

Written on: 17/09/2018

I like the site. Because i love the good interface

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★★★★★

“Purchasing a 3 piece suite”

Written on: 20/04/2018 by jeanyplum (1 review written)

We had been looking to purchase a suite for some considerable time. By accident we passed through the furnishing Dept at H of F Cheltenham and saw a suite which took our eye. We were welcomed by a gentleman who made us feel very comfortable and relaxed. He answered all our questions and offered advice when we requested it. Such that we went home checked some dimensions and returned that afternoon and placed an order. May I say the salesman was very patient, not at all pushy, very knowledgeable… Read Full Review

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★☆☆☆☆

“Outrageous Company”

Written on: 19/02/2018 by Mash50 (1 review written)

I thought House of Fraser a reputable company how wrong l was!!!!!!! I went into the Maidstone store to purchase a new sofa. I was served by a man who was apparently the furniture manager ?????? I ordered a set of the sofas to be exactly the same as the ones they had on display. Whilst he was gathering the paperwork he was telling me all about the evening he had had the night before, how he hadn't had any sleep at all as he had been at the vets with his dog until 4am and then been up early… Read Full Review

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★☆☆☆☆

“DISGUSTING CUSTOMER SREVICE FROM CAPE TOWN SOUTH AFRICE ”

Written on: 03/09/2017 by Simmons335 (1 review written)

Placed on line order yesterday for a coat £70 paid with credit card the website payment said it had not gone through put me back to shop wesite to put payment through again and then again i then phoned the online house of fraser website to ask what was happening to my oder and was put through to call centre iin cape town south africa not happy so i asked to be put to a uk call centre could not do that phoned twice again cape town south africe who in the right mind wants to talk to them about… Read Full Review

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★☆☆☆☆

“Stay Away”

Written on: 17/08/2017 by londongirl35 (1 review written)

I am dismayed at the lack of concern displayed by this company. I have been a loyal customer for over 10 years, and the treatment I have received at a managerial and executive level has been deplorable. On July 7, 2017, I visited the Leicester High Cross, HOF location. The store was closing within the next week. I selected three items I wanted to purchase. Initially, I thought the items I selected were on sale due to there being three racks in the same area with the sale signage above them… Read Full Review

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★☆☆☆☆

“Dreadful customer service”

Written on: 01/08/2017 by bette1 (1 review written)

Order didn't arrive that I purchased on line . I then spent time phoning customer service I had to reorder product and pay £6.00 for a designated day delivery. Order did arrive on that day however the order had not been completed. I received no notification in advance that the order would not be completed .If I had I would have cancelled the complete order. I then had to spend further time phoning customer service ! It is truly a challenge dealing with customer service . They wanted me to be… Read Full Review

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★★★★★

“Happy Shopping”

Written on: 20/07/2017 by lolamola (3 reviews written)

I only shop online with HOF but highly recommend their service. I love the variety they have to choose from. Also when returning small items such as clothing you can use the 'Collect' service and take you parcel to a local participating shop (such as a convenience store) and the parcel will be collect from there so you don't have to go the to post office or wait for a courier to collect. Refunds are always received within a week. I have shopped this way for a while now and so far can not fault… Read Full Review

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★☆☆☆☆

“Avoid at all cost”

Written on: 23/04/2017 by Lawrence149 (1 review written)

Their customer services is outrageous and if they don't want to deal with you, they simply ignore you. I've been waiting over two months for a refund because an item was lost in the postal system and they refuse to investigate. If I'd known that this Company had been bought out by someone else from overseas, I wouldn't have shopped there and won't be again… Read Full Review

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★★★★★

“resturant food”

Written on: 21/03/2017 by 500Abbott (1 review written)

me and my husband shop regular in nottm and have never eaten in the house of fraser im glad we did the food was amazing and the staff were very friendly and helpful it was very clean and very relaxed atmosphere and excellent value for money there wasnt anything i didnt like about it… Read Full Review

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★☆☆☆☆

“Avoid furniture & carpet sales”

Written on: 31/01/2017

Buying furniture & carpets from HOF is a joke. Furniture comes from SCS. Capet fitted is not comparable to instore sample and their customer service is the worst I have ever come across. Rude and defensive with no will to try to rectify any problems… Read Full Review

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★☆☆☆☆

“Refurbished shoes”

Written on: 17/12/2016 by didier_quelle (1 review written)

My 'new' shoes had a scratch. To hide the scratch, they used a darker shoe polish to hide the scratch... Unfortunately, when I 'tested' the shoes, it was night time and there was not enough light to see the color difference between the left and right refurbished shoes. I went to work and discovered the bad work...As I was using my shoes, ~House of Fraser did not want to refund the shoes… Read Full Review

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★☆☆☆☆

“Refurbished shoes”

Written on: 17/12/2016 by Isaiasy1981 (1 review written)

My 'new' shoes had a scratch. To hide the scratch, they used a darker shoe polish to hide the scratch... Unfortunately, when I 'tested' the shoes, it was night time and there was not enough light to see the color difference between the left and right refurbished shoes. I went to work and discovered the bad work...As I was using my shoes, ~House of Fraser did not want to refund the shoes… Read Full Review

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★☆☆☆☆

“Awful customer service ”

Written on: 16/12/2016 by Lozza362 (1 review written)

My issue was with an online order. Never again. I have never shopped with House of Fraser and constantly order from ASOS, Debenhams etc to Australia with no issues. I ordered this parcel and it never arrived. But that is not the issue, I have copied the email below that was sent back to me after I queried the order and I quote. “I'm afraid due to the amount of time that has passed, we are unable to track your parcel as our tracking systems and the couriers tracking will only go back 99 days… Read Full Review

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★☆☆☆☆

“the worst service”

Written on: 30/11/2016 by Fletcherwx284 (1 review written)

I requested to bring my size of shoes but the clerk brought the one side is different. I requested to bring proper size, but she left without accepting her mistake and finally left me alone. I claimed customer center but it is ignored… Read Full Review

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