I bought V8 animal dyson hoover from Currys with after care plan of 5yeras at an additional cost of £60. After 3years I have a problem with the machine and it has stopped working. I went and gave the machine to Currys in Reading. They didn’t repair it saying it is damaged. So I had a crack on the plastic body on the first year itself as the body is made of plastic. But hoover always worked fine. Now they give a reason that it has cosmetic damage and they cannot repair my machine. But I have never asked for a new one. I’m just asking them to fix my existing one! I called customer service wasted 26mins on phone and was passing the parcel. So basically they will find a reason to not fix your products. Please be aware before paying extra for after care plan.

Non existent customer service. Faulty cooker delivered and due to some very tight time constraints, (long story)I went and brought a replacement so that my electrician could wire it in and get us going straight away. I thought, no problem I'll sort the return & refund tomorrow. Several places on their website & their T&C's said I could return to a store. As I had literally nowhere to store this item while awaiting a lengthy collection process, I put in in the car and took it to my local store. The manager was really unhelpful said I couldn't return to store. So I left it with them anyway as I couldn't take it back. Then the lengthy saga of trying to contact customer service to explain where it was and for it to be uplifted. Their email address is no longer in service. The phone service after a lengthy wait said they couldn't help, neither could the online chat service. No one there will give you an email address to put your complaint in writing. They were happy to take my money and all is probably OK if you don't run into any problems. So the faulty cooker is now in your Stratford upon Avon store awaiting Currys to process my refund, which I've been told I won't get. So all I have left is a letter before action followed by a Small Claims through the court system. I have used Currys many, many times before and never have has such poor service.

Attempted to order a washing machine online when I had completed order and went to payment after filling in details system would not accept delivery address, the house number was unacceptable, tried several times to no avail contacted customer services and was passed from sales to ordering back to sales but the common statement was “ I cant help you with this If you would please hold i will pass-you on to another department” i became upset and asked if they actually wanted to sell me the machine to which the reply was we don't do sales on this line you need to go to our website. I was then told off for raising my voice and cut off . Not an outstanding experience when all i wanted was help with my address!

I purchased white goods to the value of £1127 from Currys and received a £100 discount. To cut a long story short I returned a 50cm stand alone cooker as I realised it just didn’t look right. It’s value pre-discount was £299. I ordered a replacement at the same value, on a new order number, again from Currys. They picked up the first cooker at the same time they delivered the replacement. I then received an email telling me they were now ready to refund me £237 for the returned cooker. I called them immediately and after having waited nearly 45 minutes to speak to someone, after navigating the hardest option list I’ve ever come across. The agent explained that the reduction was for the cooker, and the other three items were affected as well. I explained that I’d spent the same amount as the initial order, admittedly over two order numbers and they should reinstate the lost amount. In the end after battering my head against a wall I told them I wanted to put in an official formal complaint. I Got a reference number and was told I’d hear the result in five days, nothing. I went on their webchat which is soul destroying, you wait an age for a simple reply. That agent told me I’d have to wait two weeks, not happy but I accepted it. That expired yesterday, nothing. I called this morning and spoke to an agent who basically told me you would never get a response, or a resolution, they just use complaints to improve their processes, unbelievable. For a company that I think we all perceive as a big company their customer care is absolutely shocking, as are their disinterested agents. They are without a doubt the worst company I’ve ever dealt with and I won’t spend a single penny with them in the future, as I would advise you to do. If there’s a problem you’re stuffed. Just look at the amount of poor reviews on this site alone. And the generic responses from them, only difference is the reviewers name, they can’t even be bothered to show an interest there. They do everything to put obstacles in your way, including being able to contact them, especially with a problem. I’m going on a mission to destroy as many potential orders for them as I can. I’ll make sure they regret robbing me of that £63. Look elsewhere for your “tech”. You’ll be glad you did, believe me. Can’t give zero stars which is truly what they deserve.

Ordered a large appliance and added on the full works of delivery, installation and removal. Having already waited over two weeks for a delivery, on the day the delivery was cancelled with no notice. Excuses given and after three calls, was eventually rescheduled for yet another week later. Having raised this farce as a complaint during the first call, I was given a reference number and advised that I would be contacted but I'm still waiting... In my own follow-ups, I have been advised that the complaint has been closed and that feedback is only internal. What the point of that is, I have no idea. Every time I attempt to even get an apology for their despicable service, I am fed another pack of lies. They really couldn't care less and I see from other reviews that my experience is far from isolated.... Prices are not that competive and from subsequent experience, you don't get this sort of behaviour from AO.com. Have now reported them to Trading Standards.

I asked the staff if this would be ok for a 65" Samsung Neo Qled tv 2021. they said that they have had nobody come back to complain. Well, here it is. While the bracket is nice and the two wall plugs are great the two screws can be weak. They're a tight fit, and the first one I screw in sheared off just before it reached the bracket, this really miffed set me. I had to return the product and get a new one and had to drill 2 more holes in the wall, as the screw had seared off flush. This time, I used some vaseline on the screws, and they went in smooth and ok. Now to fit the bracket to the TV, problem number two showed up. The two different lengths of bolts for the Samsung tv were too long, miffed off again. I worked out that if I have the bracket in the tilted position I could fit the shorter bolts and the bigger spacers. Conclusion the TV is up on the wall. I've had to order some M8 20mm 125 pitch bolts if I want the tv to fit flush to the wall. Still to see if these fit.

Extortionate parking charge notice and threats from debt collectors after parking on the carpark outside Currys Horsham. I was a regular customer (white goods, TV, phones, speakers, chargers etc) but when I popped in during the summer I found a PCN on my windscreen when I returned to my car that had been put there 10 minutes after I'd parked! I took it into Currys to challenge it but they said it was nothing to do with them!! I returned by purchase immediately and I'm not going back. Currys have lost a loyal customer and I'm terrified about being taken to court

I ordered an item on the 23rd of October through the currys website using a gift card as part of the payment (£60 gift card), this order was then cancelled 5 days later with no warning as it was apparently out of stock the whole time and should have been delivered by this date according to the estimated dates. I was notified that the refund was confirmed on the 29th of October (9am), it has now been 5 days (excluding Sunday) since then and I have still not received my gift card refund. Customer services has been no help at all, I was originally informed by email that I can change the item to an alternative one but the employee on the helpline could only respond with ''sorry I cannot help you'' multiple times leaving my only form of help to twitter, a social media site. The customer service has been abysmal, considering it has now been 12 days since I first ordered and I still haven't received my full refund. Why the refund is posted is beyond me, especially as I used a digital gift card when purchasing the item but rest assured once this gift card has been spent it will be the last time I or anyone I know use currys to purchase anything. An absolute farce.

Don’t give Curry's your money! I tried to get a washing machine from a couple of my local branches – no stock! Finally went to their local clearance store, where they made me wait 8 days for a display model after misleading me on price and delivery charge. The insides of the washing machine they subsequently sent to my home fell out on my garden path, so had to be sent back. They have my money. I still have no washing machine and the - CEO Alexander Baldcock - refuses to answer my complaints.

Sadly I would have given 0 stars if I could have done. I ordered a new gas hob and electric double oven to replace existing. On top of I paid £190 to have both fitted. Sadly the hob didn't fit, however they advised on which one would and i then spend 3hrs sorting out on the phone. The following week they arrived with new hob only to inform me that they couldn't fit with the newly fitted cooker!!!!! Not best pleased - then spent 3 hours in store storing out. Delivery number 3 - new hob wasn't the correct depth so again didn't fit. By this stage I was beyond annoyed. I certainly could not face more wasted time in store or on the phone - you cannot email so I wrote a letter - i'm still waiting for a response a week later. In the meantime I have gone to an independent store who came out to house so they could advise properly and I am now going with them. Oh and they have also informed me that the fitters from Currys have not fitted the cooker properly so I will now write again to Currys about that. I have so far ended up for 3.5 weeks with no hob and a poorly fitted cooker. Please pay that bit extra and go elsewhere. I suggest until they sort out their phone issues, give stores a priority line to contact and lastly employ competent fitters just don't go their

Currys are an absolute joke! My husbands new Macbook went wrong,and he spent something like 8 hours on the phone trying to book it in for repair.He spoke to several different people over 3 days,all of whom promised a call back,as their systems would not allow them to book a repair.None of them bothered to call back,which is why he spent so long on the phone. Eventually he recieved a text message with a collection date,and they did collect it as promised. Yesterday afternoon at 17.57,he had a message saying that they needed to order parts.2 minutes later he had a text to say that the laptop would be returned today between 9-1pm.At 10.23 this morning he had a text confirming that! Of course,nothing turned up,he tracked it on their website,to find it was still in the workshop!!.Currently waiting in another phone queue (so far another 45 mins),to try to find out what the hell is going on.We will never ever buy anything from Currys again,their customer services are just appalling!!!

Trying to return an unopened cable pack.No one answers the telephone , once Currys have your money you can forget a promised refund

I bought a HP Desktop computer from Currys in April 2018. The very slick gent salesman in the store assured me that I was not liable for any other costs, they would give me a free careplan for a few months as a gesture of goodwill - I had bought a demo model computer off the shop floor. It turns out they had signed me up for a Careplan and had been continuously debiting my account. When I queried this, I was repeatedly fobbed off and told that my bank would have a signed copy of the direct debit agreement. The bank had no such thing. They explained that all Currys need is my acc number and sort code (they had taken my card only when the EFT transaction took place, right in front of me). The money is now back in my account, but I would warn everyone - either purchase goods in cash only, don't pay for anything by card!) I can't believe they had the audacity to, nor can I fathom how they managed to document my card details for the direct debit - I was with my husband when we purchased the item from the store and at no point did my card go with anyone - it was ONLY handed over to the gentleman who sat at a desk and took the card payment directly in front of me. I will still to either doing cash purchases or I'll shop elsewhere in future!

Do not give your card details to Curry's, PC World or Dixon's Carphone Warehouse I bought a laptop for my daughter in 2014 from Curry's. I signed up for one year of knowhow cloud storage. I have just discovered they have used my card details to remove £40 per year from my account since the initial purchase. I have now contacted the knowhow team 8 times asking for the account to be closed and my card details to be removed from the system. To date they have refused to do this.

LG TV Total Disappointment ordered a 70" tv in the Folkestone store by a really friendly sales rep. Was ordered and my date was chosen, I paid extra for time slot and on the day, I had no communication whatsoever so i called them. I then find out there was no delivery booked for this day even though my receipt clearly says so. The telephone sales person was very apologetic and couldn't get through to Folkestone via phones. I ended up cancelling the product and was very disappointed. Having looked at Curry's reviews, you can see their level of service is poor. I purchased my TV via Appliance Direct instead and just look at their reviews in comparison. I wished I did not bother with Currys as every time I purchase with them, there is an issue with either the service or staff. The way forward is to buy online and it will not be too soon before companies like currys with extremely poor ratings end up like BLOCKBUSTERS, extinct!

This item delivered on Monday 12 Aug 2019 broke down 17th Aug 2019 have tried every method possible to get the unit exchanged by phone, branch visit, email. as of the 20th Aug I am exhausted. My experience of the Faulty products policy is a fairy tale. this company is in my considered opinion a box shifting operation. I will stick with John Lewis in future they love me.