DFS Reviews - www.dfs.co.uk

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★★★★★

“Customer Service”

Written on: 15/10/2018 by denisealexander (1 review written)

Hi I went to my local DFS in Swindon on Saturday, with my partner and my 3 kids. The kids of course got really bored and stared messing around, so I started playing hide and seek with them. The Manager came over and asked if they were my kids and asked to join in so I could talk to the salesman. My kids really enjoyed themselves and didn't want to leave the store. Thank you so much for making this experience really enjoyable for them!… Read Full Review

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★★★★★

“Five star service”

Written on: 21/01/2018

Instant staff contact and clarification of needs.Offered a coffee and goods of possible interest identified together with all product knowledge… Read Full Review

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★★★★★

“REPAIR AT HOME”

Written on: 01/10/2017 by Nicolas49 (1 review written)

A BIG THANKYOU TO THE DFS AGENT THAT CAME TO OUR HOUSE TO REPAIR A SMALL FAULT ON ONE OF THE LEATHER SETTEES VERY PROFESSIONAL JOB CLEAN AND TIDY THANKYOU HE WAS POLITE AND VERY THOROUGH ONCE AGAIN THANKYOU… Read Full Review

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★★★★★

“fantastic sofa's ”

Written on: 29/08/2017

Bought 2 illumino sofa's and 1 chair,experience in show room couldn't fault staff very very helpful, friendly, not over powering, and advise brilliant. Hadn't actually seen my sofa's as one in showroom was a corner sofa and not colour we wanted so chose colour from sample's, my sofa's were delivered on a date that suited me by two very friendly guy's who put leg's on, assembled very well and took all packaging away, I am over the moon with them there drop dead Georgous and made so well, no… Read Full Review

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★★★★★

“No stress at dfs!”

Written on: 14/08/2017

No hard selling in store, staff were warm and friendly but allowed us time to look around the store ,they were there if we needed help or advice yet gave us plenty of time and space to decide what or if we wanted to purchase. This made our experience very relaxed. Delivery was fantastic. On the date stated, and by a fantastic delivery crew who unpacked and set up our furniture and took away all packaging. All without any fuss,. Totally painless experience from beginning to the end. Fantastic… Read Full Review

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★★★★★

“Service ”

Written on: 03/06/2017 by Corag161 (1 review written)

The young lady who served us at the Crawley branch couldn't have been more helpful making the whole experience of buying a new sofa a pleasure every thing was carefully explained and we even received a very nice written thank you not in the post a few days later … Read Full Review

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★★★★★

“Excellent Service ”

Written on: 26/01/2017 by Rodriguezwx48 (1 review written)

Visited Rotherham Store in January. No sales pressure, not approached & left to look arround. Requested help and a salesman provided all requested information and although had to give usual advice re aftercare & additional options he did not pressure and accepted our refusal. Efficient and processed order. As promised received text message, phone call with delivery details which were suppose to be 2.5 weeks, but delighted it was promptly delivered a week earlier. Will not hestitate to return… Read Full Review

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★★★★★

“Still going strong from purchase 12 years ago!!!!”

Written on: 20/10/2016 by Mushyjam47 (1 review written)

Having cash to spend and scouring probably every suite shop in the North West I finally settled for a leather two and three seater suite. The cost then in 2004 was just a little shy of £2,000 but boy has this suite delivered.. To be honest taking on board the helpful advice from the staff regarding keeping it clean and looking after the leather etc it still looks like new. The only wear and tear would be on the actual foam cushion seats themselves but the frame and the leather and… Read Full Review

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Mememememe73's Response to Mushyjam47's Review

Written on: 13/01/2017

Do you work for DFS????

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★★★★★

“Corner sofa”

Written on: 24/09/2016 by 457Pollard (1 review written)

Today I had a corner sofa delivered. The crew was fantastic I received a phone call 40 minutes before they arrived. They were courteous, polite they did everything they could to make this a pleasant experience. They were very skilled, took some doors off as the it was tight to get it in. The crew is a credit to the company. The corner sofa looks great. Brilliant service. There is nothing that I did not like… Read Full Review

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★★★★★

“just the best.”

Written on: 16/07/2016 by patmores (1 review written)

from the first viewing in the ipswich store the staff were exceptional,no pressure at all we had a great selection.we told the sales lady we lived in kent she replyed no problem,we put down deposit with a 12 week delivery date,9 weeks received a tex to say the sofas in the country,11 weeks phone call to give deliver date,delivered in the 3 hour slot,delivery guys exellent well done dfs… Read Full Review

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Mememememe73's Response to patmores's Review

Written on: 13/01/2017

Yep, you work for them!

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★★★★★

“delivery of suite”

Written on: 03/07/2016 by Clancy404 (1 review written)

very happy with the delivery men, and delighted with the suite, couldn't be happier. the chaps were first class, and came when they said they would… Read Full Review

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★★★★★

“Worthwhile”

Written on: 02/06/2016

I was really happy with all aspects of buying a sofa through Dfs. With little money I bought a sofa with the interest free credit on a sale sofa, which I was a bit worried about as it was online and I hadnt seen it yet. It took less time than quoted to make. Organising delivery time was simple and the customer service team was very helpful. The delivery men called me half and hour before arrival in a three hour period which was excellent.i didnt have to wait around at all really. Also the… Read Full Review

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★★★★★

“Good quality”

Written on: 21/05/2016 by Traceo225 (1 review written)

I saw so many not so good DFS reviews. Do not let this put you off. We went to Trafford store and over two visits the person I dealt with spent approx 3 hours with us. He was so patient. We bought keeper range one cuddler, one three seater and one single. It was in sale. There is deep proper foam in the seats no fibre, solid fibre backs- apparently best for comfort and duck feather filled end cushions- bolster cushions. It looks and feels very well made and fabric is quality. Requested a… Read Full Review

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Mememememe73's Comment

Written on: 13/01/2017

I am highly suspicious of this review, the mention of going for foam seats (paying extra for this) etc makes me think this is a false review.

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Review109's Comment

Written on: 14/01/2017

I can assure you this is not a false review. It's 100% genuine and not only that we have had the sofa for seven months and I have no issues with it and the foam seats are supportive and they have not flattened

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★★★★★

“Service beyond expectation”

Written on: 01/05/2016 by Reynoldsky156 (1 review written)

I visited the dfs store at Birstall on 28th April and greeted immediately. The fast and efficient service provided by all members with a prompt response to my problem was excellent. I would certainly recommend this store both for purchases and after sales service. Their coffee and tea also takes some bearing. Once again thanks to you all… Read Full Review

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★★★★★

“Beautiful sofas”

Written on: 18/03/2016 by jyGreen1948 (1 review written)

Have just taken delivery of two three seater Mendez leather sofas. They are slightly larger than the measurements on website, but luckily this is not a problem. They are just beautiful and very supportive for my dicky back, also have a higher seat than my last ones so are ideal for getting out of as you get a bit older. The delivery men were fantastic (Wetherby DFS) very friendly and they put the sofas where we wanted them and took away all rubbish. The only gripe I have is that when ordering… Read Full Review

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★★★★★

“Heath Large 2 Seater”

Written on: 14/12/2015 by Carolinet476 (1 review written)

We've been thinking for a while about purchasing a new sofa and finally made the decision to go for it. After a lot of looking around we settled on the Heath Large 2 Seater sofa. We went into the store to sort everything out, and the gentleman who dealt with us was absolutely brilliant. He talked us through everything, advised that it would need plumping every so often, gave us the pros and cons of the different seat fillings, even advised us of the best feet to get on our flooring. He spent a… Read Full Review

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★★★★★

“vale sofa in sale”

Written on: 12/12/2015 by kynoch (1 review written)

Everything was excellent from the shop to the delivery. Very impressed. Only British Heart Foundation useless as never answered or rang back… Read Full Review

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★★★★★

“Suite Arms”

Written on: 06/11/2015 by Annefin51 (1 review written)

I bought a Thee and Two seater Reclining suite last November. I noticed that the Two seaters legs seems to be a bit slanted. I visited the Shop Last Week and The staff were very Helpful. They sent 2 Repair men Within days. The Guys were excellent and Fixed the Problem. I have have had three Suite before and always found Great Customer Service within This Company.Would Highly Reccomend… Read Full Review

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★★★★★

“Excellent service ”

Written on: 19/10/2015 by 414Alvarado (1 review written)

My husband and I are so happy with dfs service from sale's and delivery men.Keep it up definitely do buisness there again and advise friends family to shop there.Thank you… Read Full Review

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★★★★★

“Absolutely LUSH”

Written on: 14/10/2015 by Chippers (1 review written)

I ordered the Revive 2 and 3 seater sofas with foot stall and matching scatter cushions online - I was very wary as had not even seen the product other than online, but I read all about the sofa's - my main concern was the colour - I ordered LIME GREEN - well I must say they arrived yesterday and they are absolutely FANTASTIC QUALITY - the service of the 2 delivery men was FANTASTIC too. A quick and easy process from start to finish and was kept up to date from DFS with progress - I shall… Read Full Review

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