DFS Reviews - www.dfs.co.uk

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★★☆☆☆
1.7 / 5
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★☆☆☆☆

“Disgusting service”

Written on: 27/06/2020 by Jhem34 (1 review written)

Due to Covid my order has been delayed by a great deal amd I have spent the last three months with nothing to sit on. While I understand that this was unavoidable I still have the right to query when I should be expecting it. After numerous calls to customer service and emails the store manager finally calls me back, what for I do not know as she could not answer any of my questions and most importantly kept asking someone who I assume was next to her on what to say and what the policy was on… Read Full Review

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★☆☆☆☆

“PATHETIC!”

Written on: 09/06/2020 by Rory87 (1 review written)

My husband and I bought sofas from here, it hasn't even been a year. We spent £3000 and more on the sofas. One of them is a recliner, which has been defective since day one. it is very embarrassing as all my family and friends notice it. I am very upset as we spent our hard earned money on what seemed like good quality sofas. Whenever I ring them, they send someone out who just literally touches it and goes back saying nothing is wrong. The noise from this sofa is awful. We have no kids and… Read Full Review

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★☆☆☆☆

“Took my money, didn't deliver my product.”

Written on: 29/02/2020 by Driscolldu436 (1 review written)

Terrible experience, moved to Norfolk, and DFS was our first point of call to purchase new furniture. Paid deposit in Sept-2019, and have been nothing but messed around, by the store and customer service team. I even wrote to the CEO, who is not customer facing apparently! Refusing to deal with me. Were happy to take my money, paid in full on 21-Oct, and by January 2020 had still not received my furniture, even though they were advertising a 5 week turnaround, at time of purchase in… Read Full Review

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★☆☆☆☆

“Bad bad bad”

Written on: 12/02/2020 by 280Palmer (1 review written)

Bought a very expensive sofa a chair was told it would take 9 to 12 weeks to come no problem. Came after 10 weeks very good, had the sofa less than a year very rarely sit on it due to not at home much,so to my amazement I noticed tears in the side and back when I checked it was very cheap pvc not leather only the seat and arms was leather wasn't told this at the time I wouldn't have bought it if I knew this. So rang dfs and explained my disappointment and mentioned there 15 year guarantee they… Read Full Review

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★☆☆☆☆

“Shambles”

Written on: 05/02/2020 by AllanHamilton (1 review written)

Shambles. Only use DFS is you would like the following. 1) Waiting 4 months for the correct items to be delivered to your house (and i'm estimating at 4 months as it hasn't arrived, so could be longer!) 2) MANAGERS of a DFS store not amending your order from a larger seat to a smaller chair, a couple of days after the order was placed, so he can capitalise on his higher commission, hence leading to a massive delay in you getting the correct items. 3) Same manager not returning your calls on at… Read Full Review

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★☆☆☆☆

“Lack of interest, bad service, bad delivery”

Written on: 21/12/2019 by AndreiCires (1 review written)

Thank you very much for NOT replying to ny email. You are showing interest to your customers only when they come in to the shop and you had to convince them to buy your sofas- Norwich branch. 1700 pounds paid for one sofa, delivery and installation. Your guys arrived in the slot time but no call before, muddy shoes resulting in costs for cleaning the carpets, sofa haven't been installed and also make me questions if it is brand new. In the instructions says clearly to lift and move about the… Read Full Review

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★☆☆☆☆

“Don't trust them”

Written on: 10/10/2019 by Galloway8 (1 review written)

We bought a 3 & 2 seat sofa's and a single chair. Within 2 weeks of the sofa being delivered we could feel the springs. They sent out one there service managers who confirmed this was the worst he had seen within 2 weeks and asked is to wait 2 weeks see if they all went then someone would come and re stuff the sofa. We did as asked then arranged for someone to come around for 3 hours to do this. 1st the guy was 4 hours late then he point blank refused to re stuff the sofa he was booked into… Read Full Review

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★☆☆☆☆

“sofa worn out after 4 months”

Written on: 18/04/2019 by nicoledeane (1 review written)

I bought a £1,500 sofa from DFS and after 4 months it's already starting to wear out. I have had an inspector from DFS visit whose reponse was "Yes well it's a rubbish sofa, you should have bought a more expensive one' ??? Worst service I've ever had!!!… Read Full Review

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★☆☆☆☆

“Dfs really don’t care about you, I bought a sofa...”

Written on: 26/03/2019 by Trace149 (1 review written)

Dfs really don’t care about you, I bought a sofa from Stratford as the staff in old Kent road was unwilling to serve me and to busy talking to there friends, so went to Stratford store only to be sent to old Kent road as soon as problems arived, then got sent to the sidcup store to deal with a manger. they may act like they do until they take there money iv waited 9 weeks and a Dameged sofa arived I refused to take it, the manger offers me £100 and they will redeliver but fix the issue with… Read Full Review

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★☆☆☆☆

“Leather settees turned out to be plastic”

Written on: 25/03/2019 by Stuartlovestec (1 review written)

Purchased 2 leather settees costing thousands of pounds. 4 years later the sides split and cracked and it could be seen that in fact the leather was plastic. When I contacted DFS they confermed that only the seating area was leather and the rest was plastic, they would not comment on why they did not point this out at point of sale. The electric recliner section failed, the settees were sagging and the colour had flaked of the leather, yet they would not accept any responsibility, offer no… Read Full Review

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★☆☆☆☆

“Rubbish materials sooner dfs close the better”

Written on: 19/03/2019 by PatienceBeasley300 (1 review written)

Updated Mar 3, 2019 Sofas: Consider replacing your sofa before the seats start sagging to the point of not supporting you, the fabric has become stained and worn, and the frame is breaking down or squeaking. How long should a couch last? On average, a typical sofa lasts between 7 and 15 years. Mine has lasted 4 years worn out inferior leather electrics breaking down Purchased 3 piece suite 5 yrs ago leather coming off wear is useless and the electric chair has broken Dfs man came up checked… Read Full Review

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★☆☆☆☆

“Poor quality Sofa”

Written on: 26/02/2019 by kmufc77 (1 review written)

Sofa is not even 2 weeks old. had 3 visits to fix creaking in wooden frames, the problem is better but not perfect. and now the middle of the sofa the springs are making a loud squeaking noise, this is supposed to be a brand new sofa. They have refused a replacement and have said this is normal within manufacturer guidelines? Its not even 2 weeks old, im now in process of getting my money bank via my Bank. Wont be buying anything from there again… Read Full Review

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★☆☆☆☆

“Sofa Prices”

Written on: 22/12/2018 by JaceCoffey (1 review written)

What can I say after being promised my Sophia Sofa would not be part of the Dec sale and rushing my order through , they put it in the Sale thus I paid £200.00 more , with the difference in weeks from the sale starting and mine be delivered 5 days very miffed If buying please get in writing so you can challenge the store as they will deny everything and have no customer service skills Pity you cannot go minus 1 as would have done this … Read Full Review

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★☆☆☆☆

“Bad quality”

Written on: 14/12/2018 by Krzysztof1984 (1 review written)

Bought recently leather corner sofa for £1600 after 2 years you can feel every wood panel under cushions.Speak with customer service and they can't do nothing with it.So only way is to throw to the skip. DFS sofa last only two years.Im sure never gonna buy sofa from DFS again… Read Full Review

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★☆☆☆☆

“DO NOT BUY!”

Written on: 01/11/2018

I did read the bad reviews before I ordered but I hoped these poor people were just unlucky. I ordered two 2 seater sofas from the Enfield store. We paid extra money per sofa for the higher quality leather which was sold to us on the basis it would be very thick and very high grade. We also obtained a colour swatch of the leather Delivery guys arrived with our sofas. Carried the first sofa into my house and unwrapped it. I instantly noticed a large blemish mark along the lumbar part of the… Read Full Review

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★☆☆☆☆

“WORST EXPERIENCE EVER! DO NOT BUY FROM DFS”

Written on: 01/09/2018 by Kellytibbs (1 review written)

THE WORST EXPERIENCE EVER!!! Still not had my problem sorted it’s been a YEAR!! Electric tv stand doesn’t go up & down on the bed !! Never has....... & the sofa I bought at the same time legs had to be changed & the movable extra pads I paid for NEVER WORKED!! Just came off!!! Once again sitting indoors awaiting again delivery of a new part of the bed!! Still not arrived in the time frame the gave AVOID THIS COMPANY AT ALL COSTS!!… Read Full Review

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★☆☆☆☆

“poor customer service , brand new sofa with scuffed feet ”

Written on: 28/08/2018 by ChloeWood1992 (1 review written)

Ordered the sofa in new Malden store three weeks before moving in to new address. Agreed with salesman that sofa would be delivered on the 28/07/2018. Received an email from DFS the day before advising that issue with part of the sofa and would be unable to deliver on the 28/07/2018 as agreed. Waited a further three weeks with me having to chase DFS at least four times via phone each time I was advised that the sofa would be delivered shortly. Sofa was finally delivered 3 weeks after… Read Full Review

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★☆☆☆☆

“Sofa bed !!!!!!”

Written on: 27/08/2018 by CatherineWW (1 review written)

Totally awful bed settee!!! Nobody could sleep on it,the springs stick into body and the foam is so thin and cheap (we bought a memory foam topper but even that didn't improve the comfortability) one couple actually went to a hotel the next night!!!! Needless to say it is just a settee and never used as a bed! Staff very unhelpful and did nothing to positively resolve the issue. Will not purchase anything from them ever again and I will inform all my relatives and friends of this experience… Read Full Review

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★☆☆☆☆

“Told made in Italy on purchase but made in China!!!”

Written on: 17/08/2018 by SimonMckinley (1 review written)

Bought a sofa which took nearly 9 weeks was damaged by dfs when stored in their delivery van, service manager comes out to inspect the sofa and the whole of the middle part of the sofa and the back of one side of the sofa will be replaced, another 9 weeks!! We was also told the Porto sofa was made in Italy on purchase, when in fact the sofas are from China!!! Very disappointed with our first new sofa!… Read Full Review

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★☆☆☆☆

“363 DAYS OF D.F.S. SOFA HELL!”

Written on: 11/08/2018

Yes 365 days from our first complaint to our sofas being returned and getting a FULL refund. DFS tried every trick in the book, but with the help and a visit from an independent furniture ombudsman, DFS finally had to admit they were wrong and our sofas were not fit for purpose. 7-4-17. We took delivery of 2 DFS three seater Peyton sofas in nubuck brushed leather. After a few weeks(especially on one sofa) the leather had gone all shiny, the foam in the seating had started to collapse and you… Read Full Review

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