DFS Reviews - www.dfs.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“DFS zinc sofa ”

Written on: 03/12/2017 by Rodgers26 (1 review written)

We loved the look and feel of this sofa in the showroom. The French Connection name oozed appeal, but in reality it is terrible quality. Forget the Premium label, We have subsequently had three visits to fix buttons popping off. Now we are outside our warranty and the foam from the arm has shifted. We are left with a useless sofa and no more service from DFS … Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 29/11/2017

I went to order a sofa from Matlock which is 20 miles from where l live l had a text a few weeks later to tell me that the sofa was ready for delivery so l rang and it wasn't for that at all the salesman had calculated the payments incorrectly.so l had to drive back to the store and sign new docs. Two weeks later l rang them and l was told that the sofa was there but the wrong legs where on it.Another two weeks later arranged delivery all fine except the scatter cushions are not with it . Still… Read Full Review

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★☆☆☆☆

“6 weeks no sofa...customer service couldn't care less”

Written on: 18/11/2017 by Chloestone1988 (1 review written)

Initial sales call on 29th September was great, very friendly. Was told 4 weeks delivery which was ideal so I made the order. Then the trouble started. They took my email address down wrong so I couldn't e-sign my documents. Not the end of the world but annoying as that's not my fault... Documents then sent out through the post and had to be returned..lost a week there but still not too worried. The pack then came through on the 7th October saying estimated 5 week delivery so that would be… Read Full Review

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★☆☆☆☆

“Staff very un helpful day in Limerick store”

Written on: 13/11/2017 by Finnou14 (1 review written)

Staff very un helpful day in Limerick store… Read Full Review

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★★☆☆☆

“Cheap rubish”

Written on: 09/11/2017 by Aliciat369 (1 review written)

Spent over £2500 not very well made at all looks like it was stapled together by a 10yr old and the padding didn't actually fill the arms… Read Full Review

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★☆☆☆☆

“Awful quality sofas”

Written on: 29/10/2017 by IslaSlaughter (1 review written)

We bought 2 leather sofas from DFS, great service in store. However within 6 months of the sofas being delivered, the leather started to the discolour and fade. I reported it to the DFS store, they sent out someone to have a look. They said leather faded due to wear and tear. I couldn't believe this was the case after 6 months. When they sold the leather sofa they said it was genuine Italian. Honestly I'm in disbelief the leather could fade after 6 months, the sofa is no longer brown now. DFS… Read Full Review

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★★☆☆☆

“Poor customer service ”

Written on: 22/10/2017 by Gercol (1 review written)

Needed to replace back cushions on my old sofa I had purchased in this store a few years back. The sales assistant showed little to no interest in assisting me to get replacement. He seemed more interested in other customers so he could get a sale. He refused to reorder in the end. I then found another sales assistant Malvin who did what I had requested. Very good customer service from Malvin but the experience had put me off. Old Kent road London store… Read Full Review

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★☆☆☆☆

“Never seen fabric that bad”

Written on: 03/10/2017 by Amrmoneib (1 review written)

I bought a fabric sofa from DFS and I cant say how bad the quality of the fabric is. A week after purchase we noticed a weird stain. Then it turned out the teal fabric stains from pretty much anything, mild dampness, sweaty hands would leave prints. The only way not to have a stain is if you get a chair and sit next to the sofa. I called customer service twice and first they said that I should try drying them!!! Second time I was told it is my fault because I didnt buy their 250£ warranty. I… Read Full Review

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★★★☆☆

“Poor service from delivery man”

Written on: 02/10/2017 by Djemes111 (1 review written)

I ordered king size bed and mattress from dfs and i got i call saying your item is arrived and will be delivered to your house.i paid for delivery and assembling the bed.delivery person should be aware about it but he didnt know that he was about to left my house without assembling it.i explain him and he assembled it.i was on my duty so my wife was there but she was little bit busy on her house work.delivery person said that everything is done and he left my house.after that my wife find out… Read Full Review

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★★★★★

“REPAIR AT HOME”

Written on: 01/10/2017 by Nicolas49 (1 review written)

A BIG THANKYOU TO THE DFS AGENT THAT CAME TO OUR HOUSE TO REPAIR A SMALL FAULT ON ONE OF THE LEATHER SETTEES VERY PROFESSIONAL JOB CLEAN AND TIDY THANKYOU HE WAS POLITE AND VERY THOROUGH ONCE AGAIN THANKYOU… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 30/09/2017

What happened to scotch guard. Unless the stain is dealt with straight away their`s no chance of getting it out. Cleaning kit expensive and absolute rubbish. Furniture only 3 months old and already needs replacing. Also arm material creasing and sagging already. Will go somewhere else in future - probably in the next couple of months. As what dfs have sold won't last past that… Read Full Review

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★☆☆☆☆

“Non-existent customer services!”

Written on: 26/09/2017 by benhone (1 review written)

Absolutely appalling, non-existent customer service. New sofa was delivered on 13th September, however the delivery drivers dropped it bringing it in causing damage to one of the corners. Immediately called the customer care line, which was answered by an answer service. Was assured I would receive a call back within 24 hours. By the 18th nobody had called, so rang through to the complaints number. It’s worth noting that this is the same number as customer care, not a dedicated line at all… Read Full Review

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★☆☆☆☆

“I have purchased a clearance set of furniture from dfs...”

Written on: 11/09/2017 by Collins485 (1 review written)

I have purchased a clearance set of furniture from dfs Oxford via the online centre. They were supposed to deliver within a few days I was told by the online sales dept. they actually took two weeks and were supposed to deliver today between 8 and 11. Needless to say I have no delivery. I received an email yesterday at 5.36 telling me to phone two numbers. I phoned one which no one would answer and the second was the sales dept who knew nothing about it. They did say that the other dept had… Read Full Review

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★☆☆☆☆

“Will never buy from here again”

Written on: 05/09/2017

Ordered and paid for new sofas costing thousands of pounds from York Clifton Moor store. Was told they would take 4-5 weeks to build. The current ESTIMATED delivery is currently three months later despite receiving a notification that they would be delivered on time as planned. Was not contacted, we had to phone customer service several time before they even admitted that after the date we were expecting delivery they hadn't actually started building the sofas... WHAT A JOKE. They've then… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 01/09/2017 by KennediRitchie47 (1 review written)

I bought my sofa two months ago and the sofa's legs came of because of poor quality i paid more than £3000 and I just think I've wasted my money!!!!!… Read Full Review

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★★★★★

“fantastic sofa's ”

Written on: 29/08/2017

Bought 2 illumino sofa's and 1 chair,experience in show room couldn't fault staff very very helpful, friendly, not over powering, and advise brilliant. Hadn't actually seen my sofa's as one in showroom was a corner sofa and not colour we wanted so chose colour from sample's, my sofa's were delivered on a date that suited me by two very friendly guy's who put leg's on, assembled very well and took all packaging away, I am over the moon with them there drop dead Georgous and made so well, no… Read Full Review

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★★☆☆☆

“Would never buy from there again.”

Written on: 25/08/2017 by Treece (1 review written)

I'm only glad I payed directly for my couch or would still be paying for something that I can't use.Two years after buying my two two seater leather couches I realized with horror that the seat I used had thinned and frayed so the black leather looked grey and threadbare.I live alone and out a lot but wondered if I'd managed to catch it with something and damage it..not to worry, that's why I took out accidental damage cover for just such a reason.I contacted the store who sent me a letter… Read Full Review

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★★★★★

“No stress at dfs!”

Written on: 14/08/2017

No hard selling in store, staff were warm and friendly but allowed us time to look around the store ,they were there if we needed help or advice yet gave us plenty of time and space to decide what or if we wanted to purchase. This made our experience very relaxed. Delivery was fantastic. On the date stated, and by a fantastic delivery crew who unpacked and set up our furniture and took away all packaging. All without any fuss,. Totally painless experience from beginning to the end. Fantastic… Read Full Review

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★☆☆☆☆

“cheap rubbish”

Written on: 02/08/2017 by ivSherwood465 (1 review written)

I purchased a corner unit and chair in red leather almost 2 years ago after 1 year the part of the couch I regularly sit in started to sag and I am only off average weight also the arms of the chair you could feel the framework pushing through the padding. I took this on a 4 years interest free and it is ready for the tip. Will be paying it off and going elsewhere for my next purchase… Read Full Review

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★☆☆☆☆

“Avoid!!!!”

Written on: 30/07/2017 by Billy1969 (1 review written)

Purchased 2 & 3 seater leather recliners from the Glasgow London Road store. On delivery they looked fine. First time I sit down I think I'm on a rocking chair as the sliders to protect my wooden floor at a cost of an extra £45 are no use. An engineer turns up weeks later and removes the centre support..."dodgy". Sofa after a few weeks then collapses in the centre. Enter engineer number 2. Messed about with feet and stuffs some extra foam in for goodwill. Now the springs have gone..the… Read Full Review

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