DFS Reviews - www.dfs.co.uk

Review of DFS Furniture - Tunbridge Wells

Shocking service - false promises

Shocking !

False promises lead to an expensive order.

Lovely salespersons in Tunbridge Wells on 13 th February...telling us we could have our sofas within the month, which met with our house move timescales.

Should have been 20th March, but we actually asked for a few days later to complete a renovation

Well that date came, and an email told us 10th April (today)....

...and today we get another email telling us 10th May !!

3 months!! We have nothing to sit on in our beautifully restored house, and no faith that date will produce any furniture now !

These products are not cheap. And I could have something bespoke made far quicker...or find a competitor that did quicker than 3 months (hopefully!)

Save your money and don't believe the promises in store

Go elsewhere

Order # 68ZPA1743

A sofa chair bought in 2016 broke a spring retaining clip … o wasn’t sure about whether any warranty was still applicable but I rang DFS for help and was very pleased to find that Frame and Springs are warranted for 15 years !!!

They booked in a Service Visit for a week later and I’m now sitting in my repaired chair … the comfiest place in my world !

Thanks for responding fantastically to my enquiry and to the employee who arrived within the agreed time slot and fixed the chair with remarkable skill and care !

Yes im chuffed to bits !

Thanks DFS !

Visited store selected sofas then downhill from there

Couldn’t give a timed delivery,ie morning or afternoon, just between 7am -8 pm

So waited in until 3 o’clock when 2 men in a beat up box van arrived at the door, couldn’t really fault them assembled furniture removed all waste

On further inspection found recliner switches did not work on one sofa and a big gap between the seats

Telephoned customer service and was told couldn’t book a service call in as the courier had not marked it as delivered and to ring back 3 days later. 3 days later was told it had still not been booked in as delivered so still stuck with a sofa that doesn’t work and and still no further forward

Absolutely horrendous customer service

Baught a sofa only for when they tried to deliver it to be told this sofa wouldn’t fit thought a uk single door, only fits through double doors. DFS charges me almost £300 for selling me a sofa they could not deliver. Even when the manager confirmed the salesman had not covered the delivery restrictions, they hide behind the contract they make u sigh on the iPad with out giving u a copy. Bad company do not buy from them!

we order sofa paid and it been promise to us sofa will be deliver within 2 weeks But terrible service from store and from company ITS just awfull service I took 3 days off every week they told me monday it will be deliver but that never happen they use this company name WSHOMEDELL transportation company

Very disappointed!! Ordered sofa 28/04/2024 after waiting 12 for delivery I am finally able to book my delivery slot and Paid final balance. I was sent confirmation of my 3hr window and 30 mins before the end of slot the driver calls and says they will not be delivering as they have been told to return to the depot. Bearing in mind I have tracked this on the live link I was sent and it showed they were on schedule for delivery. So as per email I have disposed of my old sofa awaiting arrival of new one and now been left with nothing as they cannot deliver till 28/07/2024. This is totally unacceptable and should have been a priority delivery for today as they failed to up keep the original delivery slot. Seems it's okay to let customers down at the last minute. Currently awaiting a manager call back but from my experience so far I won't hold my breath. Seriously makes me think twice about using or recommending DFS to anyone if this is how they treat customers.

12 weeks wait to empty the room in preparation for delivery. Wait 5 he's to be told it "could " be another 2 or 3 weeks befor3 it's delivered as M6 has traffic delays. Really...

contacted the next day to resolve. We were not. Rang to query the following day. Told it was in hand & we'd be contacted shortly l, we were not. Rang again told contact would be within 72 hours. It wasn't. Rang again to escalate which simply involves the call centre messaging the department that has failed to contact us already. Utter clown show. Each time you phone a different excuse is provided as to why you've not been contacted. Six days since delivery still no further forward.

Be aware, even though their website states :

Can you bring dogs to DFS?

Absolutely! As well as carrying a range of sofas in dog-friendly fabrics, we’re happy to welcome the whole family in our stores - including your dog! We want them to feel at home whilst you browse, so we don’t mind if they hop up onto the sofa with you. There are also water bowls and treats available to help them settle in.

They do not allow dogs in their stores !!