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“I would never order from DFS again”
Written on: 02/01/2021 by 442Rhodes (1 review written)
In store ( Grantham) service was very good. Ordered my sofa mid Aug was told 10 weeks to delivery. Tried to cancel several times as the date extended and also as my personal circumstances changed and I lost my job. However there was no way to cancel as it was ' bespoke'. However I asked in plenty of time and they were not understanding at all, once the order is placed that's it! I finally got it 11th Dec and I do love it but with the poor after sales service, the length of time to get it and I… Read Full Review
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“Disappointed with quality of Barrett sofas”
Written on: 30/12/2020 by Disappointedofchesterfield (1 review written)
We purchased two Barrett sofas in October 2019, a year later the seat fabric was pleated and the cushions that myself and my husband regularly sit on had lost their bounce, if my sofas looked like this after 5 or 6 years I would accept that it was wear and tear, but after a year I was disappointed when the service manager came out to inspect it and said this was normal, these sofas cost around £2000, a big purchase that I honestly can't afford to repeat after a year, to say I am disappointed… Read Full Review
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“Order”
Written on: 05/12/2020 by 223Crawford (1 review written)
Ordered replacement cushions in August they have supposedly been delivered to Glasgow depot 5 weeks ago been told by store staff in Paisley when they receive them I will be notified. Have been to Paisley store 3 times to try to get some real information but told same story when they get them I will be notified how long does a fifteen minute journey take must be more than 5 weeks still waiting. Will never purchase anything from this company again after they get your money your forgotten about… Read Full Review
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“Take responsibility!!”
Written on: 02/11/2020 by Burtontq196 (1 review written)
After waiting around 10 weeks for the sofa to be delivered. It finally arrived, however they damaged my brand new vinyl flooring!!! With rips and marks on my floor! After complaining about this the manager told me that basically I must have dragged the sofa myself and done it! You should be ashamed of yourself!!!!! please can you tel me how I am able to move an L shape sofa alone 8 months pregnant within 24 hours of them fitting it. They asked where it was to be fitted and thats where it has… Read Full Review
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“extremely arrogant non-professionals!”
Written on: 06/10/2020 by Trujillo15 (1 review written)
I want to complain to the employees of the DFS store in Romford! We applied for a sofa with a deposit of £ 300, the employee assured us that the deposit will be returned immediately upon refusal! we agreed! after we were denied funding we asked for the deposit to be returned to us, but the company told us that we had to wait 3 weeks! that was our last money! today we went to the store on the spot, but the employee would not explain to us why she let us down and instead her colleague was… Read Full Review
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“Not acceptable ”
Written on: 26/09/2020 by Maia131 (1 review written)
£4,500 worth of sofas delivered three weeks ago, the delivery men damaged our new oak flooring in several places whilst putting the furniture together. At first they denied it, then they told us they would report it and get a call from the manager at Ashford, no call, no apologies, so we had to call them. Was told no damage was reported but they would sent someone round to have a look in a weeks time. Came round to look and also sort out a crease in the leather headrest. We were then called in… Read Full Review
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“Poor service and price drop after delivery”
Written on: 29/08/2020 by Lcassoni (1 review written)
Ordered a full sofa set already during COVID and they told me delivery would be in no more than 8 weeks. When it was taking much longer than that I wanted to cancel the order as I was out for the summer and surely I would have found offers after the summer.. I was asked to wait a bit longer as it would be delivered any time. They did not have any tracking of the status of the order and kept telling to wait. Talking with customer service is impossible. Only way to ask for a call back. They… Read Full Review
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“worst sofa I have ever had and worst customer service”
Written on: 31/07/2020 by 212Hughes (1 review written)
I purchased a sofa at the end of November last year and after 3 months of only basically myself sitting on it I noticed lots of "bobbles" on it, the kind you get on clothing when it's old, I contacted customer service and eventaully someone came out and told me it was "pilling" and to google it and that it wasn't a manufacturing fault and was caused by me sitting on it?? Sorry but I thought a sofa was for sitting on! DFS aren't interested in my problem and to be honest have been very… Read Full Review
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“Disappointed is an understatement ”
Written on: 28/07/2020
Sofa arrived damaged... great start! Repaired weeks later after multiple arguments with customer service. Guess what it broke again the same day. Complained again, took weeks to return my call and e mail. Wouldn’t replace sofa, asked for last opportunity to repair. New handle ordered. Repair on hold for 3 months due to Covid, eventually fixed...... yep you guessed right, broke again same day. Not replying to e mails, store doesn’t answer the phone. I am disgusted paying over £2000 for… Read Full Review
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“Disgusted”
Written on: 23/07/2020 by Ssssh (1 review written)
We originally ordered on the 15 of March. At DFS High Wycombe. Because of covid waited until 26th of June for delivery. Holes for legs drilled in wrong place. Second delivery waited in all day Tuesday 21st of july slot between 1 and 4 didnt arrive no phone call. Message to track order changed at 4 to sorry your delivery is not going ahead. Chased waited 1 hour 15 minutes for answer of phone. The person could not contact dispatch closed at 5 o'clock. Called next day as no one still had not… Read Full Review
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“Poor customer Service ”
Written on: 22/07/2020 by DrewCobb (1 review written)
We can understand the delivery was delayed because of Covid19 situation, but the communication was very poor. We confirmed the order of the sofa on 29.02.2020 and at the time of processing we have mentioned that the entrance is narrow. To be reconfirmed, we visited the showroom and and the store manager reconfirmed that there will be no issue. The attempt to deliver the furniture on 15/07/2020 was failed due to narrow entrance, which we mentioned during the order processing. We had to visit… Read Full Review
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“Sofa was not comfortable as the one tried in the store ”
Written on: 12/07/2020 by Soura (1 review written)
I am very disappointed with the Sofa I recently bought because the one I received was not to the same standard as the one I tried at the store ( I ordered based on what I tried and expected to get the same !) Additional to the sofa not being comfortable at all and couldn’t sit on mor than 5 min in one go, the two seats are not levelled ; the seat on the right is harder than the left ( has more stuffing); there is a gab between the 2 head rests; came with 2 marks; not stable; not the same angle… Read Full Review
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“Disgusting service”
Written on: 27/06/2020 by Jhem34 (1 review written)
Due to Covid my order has been delayed by a great deal amd I have spent the last three months with nothing to sit on. While I understand that this was unavoidable I still have the right to query when I should be expecting it. After numerous calls to customer service and emails the store manager finally calls me back, what for I do not know as she could not answer any of my questions and most importantly kept asking someone who I assume was next to her on what to say and what the policy was on… Read Full Review
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1
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“PATHETIC!”
Written on: 09/06/2020 by Rory87 (1 review written)
My husband and I bought sofas from here, it hasn't even been a year. We spent £3000 and more on the sofas. One of them is a recliner, which has been defective since day one. it is very embarrassing as all my family and friends notice it. I am very upset as we spent our hard earned money on what seemed like good quality sofas. Whenever I ring them, they send someone out who just literally touches it and goes back saying nothing is wrong. The noise from this sofa is awful. We have no kids and… Read Full Review
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1
“Took my money, didn't deliver my product.”
Written on: 29/02/2020 by Driscolldu436 (1 review written)
Terrible experience, moved to Norfolk, and DFS was our first point of call to purchase new furniture. Paid deposit in Sept-2019, and have been nothing but messed around, by the store and customer service team. I even wrote to the CEO, who is not customer facing apparently! Refusing to deal with me. Were happy to take my money, paid in full on 21-Oct, and by January 2020 had still not received my furniture, even though they were advertising a 5 week turnaround, at time of purchase in… Read Full Review
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“Bad bad bad”
Written on: 12/02/2020 by 280Palmer (1 review written)
Bought a very expensive sofa a chair was told it would take 9 to 12 weeks to come no problem. Came after 10 weeks very good, had the sofa less than a year very rarely sit on it due to not at home much,so to my amazement I noticed tears in the side and back when I checked it was very cheap pvc not leather only the seat and arms was leather wasn't told this at the time I wouldn't have bought it if I knew this. So rang dfs and explained my disappointment and mentioned there 15 year guarantee they… Read Full Review
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1
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“Shambles”
Written on: 05/02/2020 by AllanHamilton (1 review written)
Shambles. Only use DFS is you would like the following. 1) Waiting 4 months for the correct items to be delivered to your house (and i'm estimating at 4 months as it hasn't arrived, so could be longer!) 2) MANAGERS of a DFS store not amending your order from a larger seat to a smaller chair, a couple of days after the order was placed, so he can capitalise on his higher commission, hence leading to a massive delay in you getting the correct items. 3) Same manager not returning your calls on at… Read Full Review
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“Lack of interest, bad service, bad delivery”
Written on: 21/12/2019 by AndreiCires (1 review written)
Thank you very much for NOT replying to ny email. You are showing interest to your customers only when they come in to the shop and you had to convince them to buy your sofas- Norwich branch. 1700 pounds paid for one sofa, delivery and installation. Your guys arrived in the slot time but no call before, muddy shoes resulting in costs for cleaning the carpets, sofa haven't been installed and also make me questions if it is brand new. In the instructions says clearly to lift and move about the… Read Full Review
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1
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“Don't trust them”
Written on: 10/10/2019 by Galloway8 (1 review written)
We bought a 3 & 2 seat sofa's and a single chair. Within 2 weeks of the sofa being delivered we could feel the springs. They sent out one there service managers who confirmed this was the worst he had seen within 2 weeks and asked is to wait 2 weeks see if they all went then someone would come and re stuff the sofa. We did as asked then arranged for someone to come around for 3 hours to do this. 1st the guy was 4 hours late then he point blank refused to re stuff the sofa he was booked into… Read Full Review
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“sofa worn out after 4 months”
Written on: 18/04/2019 by nicoledeane (1 review written)
I bought a £1,500 sofa from DFS and after 4 months it's already starting to wear out. I have had an inspector from DFS visit whose reponse was "Yes well it's a rubbish sofa, you should have bought a more expensive one' ??? Worst service I've ever had!!!… Read Full Review
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Dive69's Comment
Written on: 10/09/2020
Having a 3 year battle with DFS myself. Sofa purchased December 2017, arm loose on delivery. Guy came to tighten it up but keeps working loose. After 4 repairs, including the arm going bingo the workshop, DFS engineer said it’s a design fault. Now having to go via finance company and financial ombudsman to get action. DFS are now accusing me of loosening the bolts on purpose!!! Got the engineer on film after tightening the arm confirming that it’s still loose and a design fault!