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“Don't trust them”
Written on: 10/10/2019 by Galloway8 (1 review written)
We bought a 3 & 2 seat sofa's and a single chair. Within 2 weeks of the sofa being delivered we could feel the springs. They sent out one there service managers who confirmed this was the worst he had seen within 2 weeks and asked is to wait 2 weeks see if they all went then someone would come and re stuff the sofa. We did as asked then arranged for someone to come around for 3 hours to do this. 1st the guy was 4 hours late then he point blank refused to re stuff the sofa he was booked into… Read Full Review
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“sofa worn out after 4 months”
Written on: 18/04/2019 by nicoledeane (1 review written)
I bought a £1,500 sofa from DFS and after 4 months it's already starting to wear out. I have had an inspector from DFS visit whose reponse was "Yes well it's a rubbish sofa, you should have bought a more expensive one' ??? Worst service I've ever had!!!… Read Full Review
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“Dfs really don’t care about you, I bought a sofa...”
Written on: 26/03/2019 by Trace149 (1 review written)
Dfs really don’t care about you, I bought a sofa from Stratford as the staff in old Kent road was unwilling to serve me and to busy talking to there friends, so went to Stratford store only to be sent to old Kent road as soon as problems arived, then got sent to the sidcup store to deal with a manger. they may act like they do until they take there money iv waited 9 weeks and a Dameged sofa arived I refused to take it, the manger offers me £100 and they will redeliver but fix the issue with… Read Full Review
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“Leather settees turned out to be plastic”
Written on: 25/03/2019 by Stuartlovestec (1 review written)
Purchased 2 leather settees costing thousands of pounds. 4 years later the sides split and cracked and it could be seen that in fact the leather was plastic. When I contacted DFS they confermed that only the seating area was leather and the rest was plastic, they would not comment on why they did not point this out at point of sale. The electric recliner section failed, the settees were sagging and the colour had flaked of the leather, yet they would not accept any responsibility, offer no… Read Full Review
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“Rubbish materials sooner dfs close the better”
Written on: 19/03/2019 by PatienceBeasley300 (1 review written)
Updated Mar 3, 2019 Sofas: Consider replacing your sofa before the seats start sagging to the point of not supporting you, the fabric has become stained and worn, and the frame is breaking down or squeaking. How long should a couch last? On average, a typical sofa lasts between 7 and 15 years. Mine has lasted 4 years worn out inferior leather electrics breaking down Purchased 3 piece suite 5 yrs ago leather coming off wear is useless and the electric chair has broken Dfs man came up checked… Read Full Review
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“Poor quality Sofa”
Written on: 26/02/2019 by kmufc77 (1 review written)
Sofa is not even 2 weeks old. had 3 visits to fix creaking in wooden frames, the problem is better but not perfect. and now the middle of the sofa the springs are making a loud squeaking noise, this is supposed to be a brand new sofa. They have refused a replacement and have said this is normal within manufacturer guidelines? Its not even 2 weeks old, im now in process of getting my money bank via my Bank. Wont be buying anything from there again… Read Full Review
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“Sofa Prices”
Written on: 22/12/2018 by JaceCoffey (1 review written)
What can I say after being promised my Sophia Sofa would not be part of the Dec sale and rushing my order through , they put it in the Sale thus I paid £200.00 more , with the difference in weeks from the sale starting and mine be delivered 5 days very miffed If buying please get in writing so you can challenge the store as they will deny everything and have no customer service skills Pity you cannot go minus 1 as would have done this … Read Full Review
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“Bad quality”
Written on: 14/12/2018 by Krzysztof1984 (1 review written)
Bought recently leather corner sofa for £1600 after 2 years you can feel every wood panel under cushions.Speak with customer service and they can't do nothing with it.So only way is to throw to the skip. DFS sofa last only two years.Im sure never gonna buy sofa from DFS again… Read Full Review
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“DO NOT BUY!”
Written on: 01/11/2018
I did read the bad reviews before I ordered but I hoped these poor people were just unlucky. I ordered two 2 seater sofas from the Enfield store. We paid extra money per sofa for the higher quality leather which was sold to us on the basis it would be very thick and very high grade. We also obtained a colour swatch of the leather Delivery guys arrived with our sofas. Carried the first sofa into my house and unwrapped it. I instantly noticed a large blemish mark along the lumbar part of the… Read Full Review
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“Customer Service”
Written on: 15/10/2018 by denisealexander (1 review written)
Hi I went to my local DFS in Swindon on Saturday, with my partner and my 3 kids. The kids of course got really bored and stared messing around, so I started playing hide and seek with them. The Manager came over and asked if they were my kids and asked to join in so I could talk to the salesman. My kids really enjoyed themselves and didn't want to leave the store. Thank you so much for making this experience really enjoyable for them!… Read Full Review
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“WORST EXPERIENCE EVER! DO NOT BUY FROM DFS”
Written on: 01/09/2018 by Kellytibbs (1 review written)
THE WORST EXPERIENCE EVER!!! Still not had my problem sorted it’s been a YEAR!! Electric tv stand doesn’t go up & down on the bed !! Never has....... & the sofa I bought at the same time legs had to be changed & the movable extra pads I paid for NEVER WORKED!! Just came off!!! Once again sitting indoors awaiting again delivery of a new part of the bed!! Still not arrived in the time frame the gave AVOID THIS COMPANY AT ALL COSTS!!… Read Full Review
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“poor customer service , brand new sofa with scuffed feet ”
Written on: 28/08/2018 by ChloeWood1992 (1 review written)
Ordered the sofa in new Malden store three weeks before moving in to new address. Agreed with salesman that sofa would be delivered on the 28/07/2018. Received an email from DFS the day before advising that issue with part of the sofa and would be unable to deliver on the 28/07/2018 as agreed. Waited a further three weeks with me having to chase DFS at least four times via phone each time I was advised that the sofa would be delivered shortly. Sofa was finally delivered 3 weeks after… Read Full Review
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“Sofa bed !!!!!!”
Written on: 27/08/2018 by CatherineWW (1 review written)
Totally awful bed settee!!! Nobody could sleep on it,the springs stick into body and the foam is so thin and cheap (we bought a memory foam topper but even that didn't improve the comfortability) one couple actually went to a hotel the next night!!!! Needless to say it is just a settee and never used as a bed! Staff very unhelpful and did nothing to positively resolve the issue. Will not purchase anything from them ever again and I will inform all my relatives and friends of this experience… Read Full Review
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“Told made in Italy on purchase but made in China!!!”
Written on: 17/08/2018 by SimonMckinley (1 review written)
Bought a sofa which took nearly 9 weeks was damaged by dfs when stored in their delivery van, service manager comes out to inspect the sofa and the whole of the middle part of the sofa and the back of one side of the sofa will be replaced, another 9 weeks!! We was also told the Porto sofa was made in Italy on purchase, when in fact the sofas are from China!!! Very disappointed with our first new sofa!… Read Full Review
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“363 DAYS OF D.F.S. SOFA HELL!”
Written on: 11/08/2018
Yes 365 days from our first complaint to our sofas being returned and getting a FULL refund. DFS tried every trick in the book, but with the help and a visit from an independent furniture ombudsman, DFS finally had to admit they were wrong and our sofas were not fit for purpose. 7-4-17. We took delivery of 2 DFS three seater Peyton sofas in nubuck brushed leather. After a few weeks(especially on one sofa) the leather had gone all shiny, the foam in the seating had started to collapse and you… Read Full Review
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“Awful!!!”
Written on: 21/07/2018 by Sharpuf257 (1 review written)
An absolute joke of a company....delivered a very sub standard bed to us and three ripped mattresses....this is for a rental property where we have lost money....the manager in the Dundee branch is an absolute joke and told my husband we were now on the mug list because I didn't accept a mattress we didn't need....so much for being honest!! Will never, ever, ever darken their door again......go across the road to Oak Furniture Land for a far superior service, quality products and services!!!… Read Full Review
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“Very very disappointed ”
Written on: 27/06/2018 by Notgood1957 (1 review written)
Never ever would I purchase anything from DFS, ordered a new corner suite and it wouldn’t go in our property, the company said it was our responsibility to make sure it went in, they never mentioned this when taking our money, Then after I had let our old suite go, I was sat on the floor, until a manager from the Derby store offered us l loan suite, the Sheffield store never offered any assistance with a loan suite. Then we were advised to purchase a linked recycling suite as these come… Read Full Review
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“Manager says this is acceptable”
Written on: 18/06/2018 by Marilynm398 (1 review written)
Suite arrived! One cushion on the three seater measures an inch more and therefore the back is an inch out. Puckered seams has made the leather creased and seams not lining up. Studs are sticking out of the base of the arm chair. Absolute rubbish but manager says it's acceptable nearly £4000 down the drain… Read Full Review
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“Please share and copy! IT IS A LONG RANT!!!!! Where...”
Written on: 03/06/2018 by pamelaneilson (1 review written)
Please share and copy! IT IS A LONG RANT!!!!! Where to begin ……. I am very disappointed with DFS DFS Furniture especially DFS NewCraighall Branch. The lack of communication, customer care and courtesy are appalling. I do not air my private matters in public, but I feel people need to be aware of DFS!!! I would advise to go to any other retailer if you want to be a valued customer. I have emailed, called, filled out on line forms various times about my orders, I followed all DFS… Read Full Review
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“Avoid DFS like the plague!! Do not purchase from them!!!”
Written on: 22/04/2018 by steffyt (1 review written)
Terrible experience with DFS that still hasn't been resolved 2 months later. I ordered a sofa bed, armchair and footstool and a king size bed frame with a mattress. I had problems with both the sofa bed and the bed frame. The sofa bed had stained cushions covered in watermarks. Turns out there was a leak on the delivery van and many items of furniture got wet, still after their 4 point inspection they still delivered me filthy goods. Ive had a sofa bed here for over 2 months that I've not been… Read Full Review
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