St. Lucian by Rex Resorts

Good points with St. Lucian by Rex Resorts, everything. Accommodation, food, location, service and resort all 10 out of 10. With the perfect home away from home. Bad points none.

Was nice last year 2007 the first time round, second time May 2008 I stayed there and it was a joke. Needed to make a complaint all managers were very busy only got a response when I made a threat of not paying for any phone calls etc that was on my room bill!! Poor place would not stay there again.

Stayed here 18/12/07 to 01/01/08. This hotel no way merits it's 5 star status. The overall demeanour is tired and in need of upgrading. They say they pride themselves on the quality of service in the food and beverages department but this was frankly deplorable. Waiting times were extreme to say the least and orders, if they arrived at all, were often incomplete and of poor quality. On making a complaint about the service at reception I was told that all managers were too busy to see me. However, the number of complaints from residents both from the US and UK made for some interesting discussions on the beach!

Be aware that the Virgin Atlantic air crew also stay here and tend to take over beach, pool area, bar and anything else they can and are often quite rowdy.

I have stayed at this hotel four times and I a going to stay for a fifth time in 2008. does this not tell you that this is a good place to stay?