Motor Depot Reviews - www.motordepot.co.uk

★★★☆☆
3.1 / 5
53% of users recommend this
  • Customer service

  • Value For Money

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Motor Depot www.motordepot.co.uk

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Latest Reviews

★☆☆☆☆

“DON'T BUY THE SERVICE PLAN ”

Written on: 03/07/2021 by Rosens313 (1 review written)

Do not buy the service plan. Told it would be genuine Hyundai parts. As it worked out a little cheaper that a Hyundai service though why not. Double checked this before buying as I didn't purchase straight away sales person confirmed it to be true after consulting sales manager. Booked service and found out that it will not be genuine parts. Also found out that I cannot have a curtesy car and it will take 4 hours not the two hours promised at the time of booking. What 8 have learnt is that… Read Full Review

Wayne142's Comment

Written on: 18/09/2021

Hi mate do they actually do service? I mean mine went in last week to me doesn’t seem like it’s been done . Did not stamp book either so am wondering if they did proper service. Filters, oil etc .

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★☆☆☆☆

“The worst company in UK.”

Written on: 19/03/2021 by MarkDougherty (1 review written)

The worst company in UK. They don't event know the internal regulations of their own company… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 17/06/2020 by leechaplin (2 reviews written)

Unreliable, incompetent. They aren’t a touch on other dealerships and for that reason I won’t be buying from here again… Read Full Review

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★☆☆☆☆

“They will turn on you as soon as they know you won't buy”

Written on: 19/05/2019 by Hopperbf183 (1 review written)

Paid a deposit to use their "move closer to me" scheme. Viewed the car, not as described, had noticable internal/external damage. Certainly not worth the asking price but they refused to budge one inch on it. Refused to consider fixing anything. As soon as they know you won't pay over the odds for a damaged car they don't want to know about you. You will not hear from them again. It is of no surprise that they have retained my "transfer deposit", even after being clearly told it was… Read Full Review

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★☆☆☆☆

“Avoid or you will have a bad head.”

Written on: 22/03/2019 by GarethDHughes (1 review written)

Went into Preston branch as they had a car that I liked. Sat down with sales man and he went through the part exchange and finance options that seemed good. Paid deposit and arranged day to pick the car up. On the day that I was meant to pick up the car and sign the finance paperwork I noticed they had added a balloon payment of over £2200 to be paid at the end of the finance period. This was never agreed and was not on the original paperwork. Shocked a company can get away with this!!!… Read Full Review

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★★☆☆☆

“Rude and ignorant ”

Written on: 08/12/2018 by Wayne10123 (1 review written)

I went for a interview for a job roll here for their new Preston branch they’ve not had the decency to give me any feed back what so ever after telling me I would do. I’ve just been ignored. I given up two of my days to go for a two stage interview and nothing. I have contacted them not once not twice but THREE times! for feed back and I got told a lady in HR is dealing with it and she’ll contact me. NEVER DID on any occasion . I can’t see the car buying journey being a nice… Read Full Review

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★☆☆☆☆

“DISGRACEFUL COMPANY ETHICS ”

Written on: 18/10/2018 by mdgreen (1 review written)

WOULD AVOID THE SERVICE & MOT PACKAGE AS CAN'T ACCOMMODATE WHEN DUE.HAD CAR UNDER 1 YEAR SPENT £600+ STILL NOT RIGHT HAD THEIR MONEY NO INTEREST AFTER 3 MONTH.UNHELPFUL FROM START TO FINISH NO CUSTOMER CARE.WOULD NEVER GO NEAR AGAIN DISGRACEFUL!!!!!!!!… Read Full Review

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★★★★★

“Martin vassell 5 Star ”

Written on: 30/04/2018 by Jayvion347 (1 review written)

Just like to say a big thanks to the person at Birmingham Mackadown Lane for finding us a car. Very easy no problem thanks mate… Read Full Review

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★☆☆☆☆

“What customer service?”

Written on: 29/04/2018 by Cheggas101 (1 review written)

There was nothing I liked about this place! I wouldn’t recommend motordepot to my worst enemy. So keen to take my money but any problems and they didn’t want to know. Got a car sat on the drive with a major fault and I’m paying finance on it. Please give motordepot a wide berth!!… Read Full Review

Paulb228's Response to Cheggas101's Review

Written on: 17/07/2018

Wish I'd read this before getting mine from .
Paid my money, was supposed to pick the car up, got a call saying it's not ready as they haven't chance to do anything. That was a week ago.

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★☆☆☆☆

“First Impressions ”

Written on: 22/04/2018 by 201MacMillan (1 review written)

We spotted a car of theres online so contacted them the Grimsby Branch and was persuaded to put a £100 refundable deposit on the car and arranged to view it a week later. The car was advertised with a panoramic roof which wasn't the case the car was not even cleaned inside and had a dent on the rear when i challenged this i was told the dent couldn't be done on site as for the cleaning it "depends if they have time as there busy " they only had the car 5 days before we went to a Pre arranged… Read Full Review

Tonywalker69's Comment

Written on: 26/07/2018

Hi did you receive your deposit back?

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★★★★★

“Thanks motor depot hessle”

Written on: 18/04/2018 by Makhiy44 (1 review written)

Bought my fiat 500 last week from motor depot hessle, staff friendly and approachable. The person I dealt with was great, thanks to him and the team. Will use motor depot again, very competitive prices… Read Full Review

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★☆☆☆☆

“Wont refund deposit”

Written on: 07/04/2018 by Anna670 (1 review written)

Almost brought a car from them, but service once past sales was dreadful I was chasing them all the time. Gave up and asked for a refunding. Stilling waiting for it. Do not believe them when they say that its refundable because they will not give the money back… Read Full Review

Tonywalker69's Response to Anna670's Review

Written on: 26/07/2018

Hello, did you get your deposit back?

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★★★☆☆

“Got your money not bothered”

Written on: 20/12/2017

I am unhappy with the after service from here we collected our car to be told they only had one key the engineers had apparently lost them an that they would be found and sent to us we had finance to settle and some cash back the cash went in my bank two days after we collected the car two and a half weeks on I have made my first payment on the new finance and a payment on the old as they have not settled my old finance yet or found the key so we cant share the car we are paying for a car we no… Read Full Review

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★☆☆☆☆

“Misleading and false advertising”

Written on: 24/11/2017 by Rebrabuk (3 reviews written)

Vehicles are reasonably priced, or so it seems... But once they've got you in through the door, you find out that their cars are at different sites, in the bodyshop being repaired or just non existent. If you are lucky enough to turn up to view a car and actually find that the car is onsite, you'll be informed that the price is no haggle as they operate on a tight margin and then you'll get told about the £199 on the road charge. This, I was informed was an additional non optional charge… Read Full Review

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★☆☆☆☆

“Not the best car buying experience I've ever had!”

Written on: 09/10/2017 by G16SDG (1 review written)

I would not recommend Motordepot Hessle because: 1 - The repairs which I agreed to be completed with the salesman who sold me the car were not undertaken when I collected the car; the salesman then arranged for the repairs to be undertaken whilst I waited for an hour (rushed through). 2 - The Sat Nav did not work; upon contacting my salesman, I was simply directed to the main dealer as the car is under warranty. I found this hugely unprofessional. 3 - The circa £150 fee states that the car… Read Full Review

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★☆☆☆☆

“Misleading customers”

Written on: 09/10/2017 by Cwgh (1 review written)

Purchased a car at the same time as my husband (now seperated) we both drove away in the cars that we had chosen and the cars were registered to the correct person the problem is that the paperwork for the finance was wrong. My finance paperwork had my husbands reg on and vice versa. This was higlighted at the time and the salesman told us not to worry and that it was all fine. All is not fine i legally should not have been able to drive away in the car i beleived was mine because the contract… Read Full Review

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★☆☆☆☆

“Terrible! ”

Written on: 28/09/2017 by sarah55554 (1 review written)

Please don't buy from here do your research first!! They just buy scrappy Motability cars and try and sell them on without doing the correct checks! once you have signed on that line they will not help you out so many issues with the cars and they say "it's no longer their problem" be careful when buying from these dodgy traders!!… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 09/09/2017 by TheresaGarrison389 (1 review written)

I test drove the car before it was valated and serviced. I was told scratches would be removed. When I picked it up I found they had not been done but I had to collect it because I really needed a car. I complained but I have not had a response. Poor customer service all they are interested in is selling the car and the extras. As soon as I said I did not want the extras I was treated like a second class customer… Read Full Review

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★☆☆☆☆

“Very bad experience”

Written on: 05/09/2017 by babanatha (1 review written)

I bought 2 cars, I was told cars come with an year MOT and service. I had been suffering with numbers of problems since I bought cars. 2 of them were serious. First one of my car's MOT expired after few months and I was not aware, as I was told the next MOT ll be after one year, I had to stop the car for few weeks till I got MOT sorted. Second; I had a warning sign on my car "to change engine oil" even I drove for 6000 miles only and service was due after 10000 miles, I checked there was no… Read Full Review

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★☆☆☆☆

“Had to refund ”

Written on: 20/08/2017 by Bennett1992 (1 review written)

Left deposit on car which just arrived in £19800 was for mercedes cls in hessle . Couldn't test drive until next day as tyre flat , I had checked it out 1 owner full mercedes service history. Pointed out scratches on both bumpers and salesman said they would be all done . Test drive car not cleaned but did drive well , after a week went in to pay for car as I was going away on holiday and my son should pick the car up for me , had a look at paint work done and only sprayed parts you could see… Read Full Review

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