CarShop, Cardiff Reviews

★★★☆☆
3.4 / 5
66% of users recommend this
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CarShop, Cardiff

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Latest Reviews

★☆☆☆☆

“Bad presentation”

Written on: 28/06/2016 by Wyatt311 (1 review written)

After making an appointment 2 days before I was extremely disappointed to travel 2.5hours to be greeted by a filthy car. Covered in bird droppings and restricting our view through front windscreen on the test drive. After asking numerous times for it to be cleaned, so I could inspect it ,nothing was done. Masking tape was found holding wires up from the exhaust and overspray found on the rear of the car. An extra £100 administration fee added on if I decided to purchase the vehicle put me… Read Full Review

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★★★☆☆

“Mixed feelings about this place.”

Written on: 31/05/2015 by OrientBird (2 reviews written)

As I am detailing my attempts to find a car as a lone female with zero experience of buying or driving (other than the one I learnt in) cars, I thought I may as well add this one to my selection of reviews. I was at the end of my tether when I arrived at this place. I had never heard of them and knew nothing about them; I just wanted to walk around and look at the cars and see what I thought. They had some cars on the forecourt but not many and on the door or a flag somewhere (I can't… Read Full Review

Stephenwelham's Response to OrientBird's Review

Written on: 02/06/2015

OrientBird, thanks for your feedback. We're really pleased that you sales consultant was so helpful. We know that sometimes it is a bit surprising to be asked about an appointment when you arrive but we have a very high number of customers either reserve a car online to view or make an appointment to visit the store so it's important we ask so we can direct them, to right place or person. It is absolutely not our intention to make you feel uneasy or to come across as putting any pressure on you to buy. Our sales consultants sometimes don;t hit it off with a customer and in those circumstances it is usual for their manager to be introduced to check that the customer has been looked after and in case there is something we can do to strike a deal, it can something as simple as which person the customer wants to deal with or a small concern with the car which needs to be rectified before purchase. It sounds as though in your experience that this came across too strongly and therefore we would like to apologise for the concern this caused you. Our sales teams are fiercely proud of our business and offering the best choice of cars in the local area at the best prices. It looks as if this confidence has not come across properly in this instance.

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★☆☆☆☆

“Absolutely disgusted”

Written on: 07/05/2015 by KeeganDuffy (1 review written)

Bought A car from cash shop broke down after three months customer service not helpful at all repair cost £1200 after paying £8000 for the vehicle no help whatsoever… Read Full Review

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★★★★★

“Great service pleasantly surprised ”

Written on: 02/05/2015 by Badger111 (1 review written)

I found it fine, cars reasonably priced, I knew exactly what I wanted and found the whole process fine, I would and will recommend… Read Full Review

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★☆☆☆☆

“Refund lies”

Written on: 02/05/2015

Refund lies on car deposit I was advised by the sales person that only £300 would be debited from me and that if I then decided against the car I would have this money back. Less than 24 hours later I decided that I didn't want to purchase the vehicle as it wasn't the right car for me and I wished to continue searching possibly at a later date. Upon contacting staff at Car Shop I was then told that the £300 was a deposit and could not be refunded. This wasn't explained to me at the time… Read Full Review

Stephenwelham's Comment

Written on: 05/05/2015

Hi Guest. We're sorry to hear about your experience. Please email us with your details and we will look into this and see if we can assist.

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Matthew701's Comment

Written on: 06/05/2015

Someone at the Cardiff Branch investigated this and it was him who stated "Unfortunately the the company's decision remains unchanged and we will not be refunding your £300.00 deposit as we feel we have not done anything morally wrong in this instance". Basically he sided on what his Business Specialist and Sales Controller said i.e. they did not say to me that i would get a refund if i changed my mind, if thats the case why did her advise me to only put £300 down as a deposit and not the £11,000 i was going to.

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Duchess28's Comment

Written on: 06/05/2015

I am sorry but I have no details of your email address etc to contact you?

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Matthew701's Comment

Written on: 12/05/2015

UPDATE - He was true to his word and investigated my complaint and I'm happy to say that common sense prevailed and I was refunded my £300. Thank you for intervening in this matter for listening to my (the customer) side of the argument and resolving the matter so quickly. Its good to know that at least in CarShop HQ they have the customers' interests at heart.

Thank you

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Reesleon's Comment

Written on: 08/06/2015

Hi iv just read what has happened to you and the same has just happened to my partner.they took 200 pound off her and now she dosent want the car they refuse to refund the deposit. Could you give me some advice please on how you got yours back.
Thanks

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Matthew701's Comment

Written on: 06/05/2015

Looking back on the reviews it seems we are not the only ones to have experienced this problem. The man who investigated my complaint upheld the Business Specialists decision not to refund my money saying "Unfortunately the the company's decision remains unchanged and w e will not be refunding your £300.00 deposit as we feel we have not done anything morally wrong in this instance" I'm sorry but i disagree and think it is fundamentally immoral what they have done to me and others

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★★★★★

“Excellent!”

Written on: 30/04/2015 by Lynchwl148 (1 review written)

Just wanted to leave a review to comment on the great experience I had in CarShop Cardiff. The salesman was very helpful and informative, not at all pushy and made buying my new car a great experience. The manager was very clear and professional when I had a few concerns and quickly solved them for me. I'm sure Ill go back there for my next car in a few years and would definitely recommend to everyone… Read Full Review

David39002's Comment

Written on: 01/05/2015

Nice one CarShop! - it must be fun writing your own reviews!! 1 review written by Lynchwl148? You're not fooling anyone. The depths of your dishonesty are unreal.

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★★★★★

“Amazing Service”

Written on: 30/04/2015

Recently purchased a Audi from the Carshop, the staff were able to help me choose the ideal car for me, going through all my requirements. With such a wide range of cars it was great that the staff could narrow it down for me so I didn't have to spend the whole day there. Excellent value for money. Already recommended the carshop to friends and family and will continue to do so… Read Full Review

David39002's Comment

Written on: 01/05/2015

''staff could narrow it down for me so I didn't have to spend the whole day there''.

Yes, because without those precious staff members hassling you at the door it would take WHOLE DAY to walk around a showroom.

C'mon CarShop, if you're going to write your own reviews you need to be a little less obvious.

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Nwarren15's Comment

Written on: 01/05/2015

Thanks but if you want to comment please make sure you know what you are talking about. I had a happy experience BUYING a car from the carshop. This is a forum for honest reviews not silly comments.

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Marku2012's Comment

Written on: 21/06/2018

No - thank you.

I suggest you make sure you know what you are talking about, as the only honest reviews on this forum appear to have 1 star.

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★☆☆☆☆

“An utter nightmare experience.”

Written on: 25/04/2015 by David39002 (1 review written)

I bought a car here a few years ago and it was possibly one of the worst decisions of my life. Please heed my advice. The moment I walked through the door I was met by a 'polite chap' who began to assist me in looking for the particular car I was after at the appropriate price. Initially, I was told that they didn't have this model at that particular price and would I consider something else. It was then I had a chance to browse their showroom, 30 minutes after I'd arrived. After deciding to… Read Full Review

Stephenwelham's Response to David39002's Review

Written on: 27/04/2015

We're really sorry to hear your feedback from your car purchase a couple of years ago. CarShop is constantly seeking to make improvements in our training, processes and the quality of products that we source. We recognise that your experience was very poor and we would like to apologise. Our company has thousands of happy customers many of which are represented here as well as our preferred partner review sites trust pilot and feefo where we have an excellent rating and lots of happy testament to the improvements we have made in the past few years.

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★☆☆☆☆

“Lucky escape”

Written on: 28/03/2015 by JaxonDevine (1 review written)

I requested a test drive online and was called by someone in a call centre to book the test drive. I told him I didn't want to buy the car today, just wanted to test drive it to help me decide which model to buy from a short list of 3. After taking the bus to the showroom, a salesman took some details from me and I told him the same; that I just wanted to test drive the car. After speaking with a colleague he came back and told me I couldn't test drive the car because I didn't want to buy… Read Full Review

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★★★★★

“Quick, Easy, Friendly and just Fab.”

Written on: 27/03/2015 by ncKelly403 (1 review written)

Purchased my recent bmw 1 series from penarth road and I could not of asked for a more fantastic experience. Inwould recomend to anyone. Bravo!… Read Full Review

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★★★★★

“Car Shop have looked after us....”

Written on: 05/02/2015 by laidlaw6 (2 reviews written)

Our car was booked into the Service Centre at the Car Shop, Penarth Road, Cardiff. Nothing was too much trouble. Everything was carried out efficiently and professionally. On collection, it was like buying a brand new car all over again - the car was spotless both inside and out, and the interier smelt extremely fresh. Thanks to Rose and all the Car Shop team… Read Full Review

Laidlaw6's Response to laidlaw6's Review

Written on: 23/02/2015

Thankyou to the Car Shop once again for looking after us, after a stressful time.... 10/10 for customer service.

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★★★★☆

“Annual service”

Written on: 19/01/2015 by BrianSommers (1 review written)

I contacted the car shop in Cardiff to organise my service. Rose in the Service Centre quickly identified who I was and said she would book me in at the earliest convenient opportunity. The service went through as arranged and contact was made as soon as the car was ready for pick up. The car had been cleaned and an advisory note handed to me on completion. A very pleasant experience with good customer service. Thanks to Rose… Read Full Review

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★★★★★

“Excellent team work!”

Written on: 15/01/2015 by JMDevizes (1 review written)

We decided we needed to change our car due to high mileage. Having seen a potential car in Cardiff CarShop online and traveling from Wiltshire to visit family in Swansea on Monday we called in at 7pm on our way home. From the moment we walked in we were helped to source an ideal car. Nothing was too much trouble and by 9.30pm we were leaving to drive home in our new vehicle- brilliant thank you! A very efficient, professional experience! We also feel confident about queries once we're home… Read Full Review

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★★★★☆

“The mini won the day!”

Written on: 22/12/2014

I set out today with my research and list of car dealers to visit. My intention was to buy a second hand NIssan Duke. Car shop was first on the list due to its location. I went with my husband and we were pleasantly met on arrival and politely asked what we were looking for and whether we were intending to buy in the near future . We were led to a seating area and kindly offered coffee. We sat down and honestly gave the member of staff all the details of what we were after and what our budget… Read Full Review

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★★★★★

“Fab Experience.. Great Customer Service.!”

Written on: 22/11/2014 by 228Munro (1 review written)

Recently Purchased an Audi A4 from Carshop Cardiff.. My experience as a whole has been brilliant from start to finish.. I was dealt with a lovely young man name Martin who explained all the details of the car I purchased, he was approachable friendly had a lot of knowledge of the car I purchased, not at all was he pushy or the typical salesman we dread. I was able to take my car out for 2 test drives before I made my final decision and purchase my car. After the big decision was made, was then… Read Full Review

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★★★★★

“Fantastic dealership and sales man”

Written on: 09/10/2014 by Sallywesterman85 (1 review written)

From start to finish the car shop team and salesman were fantastic . They went above and beyond any other dealership I have ever dealt with. They not only found me the best finance deal they found a car that was perfect for me. I can't thank them enough for all their efforts. I will certainly use them for any future purchases. … Read Full Review

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★★★★★

“Fantastic Service for MOT”

Written on: 03/10/2014 by Carley159 (1 review written)

Very pleased with how fast and efficient the service department arranged an MOT on my car… Read Full Review

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★★★★★

“Amazing Friendly Staff With Good Priced Cars!!”

Written on: 29/09/2014 by Aydinm314 (1 review written)

I was very impressed with the way the car shop dealt with their customers. They was very fast in showing me the car i was interested in and allowing me to test drive it. Sev was a very friendly and easy going person who dealt with the finance and kept us in a comfortable environment as it was taking some time. I would definitely recommend this place to anyone who is looking to buy a good quality car with good prices as the staff make you feel very comfortable and give you good advice on what… Read Full Review

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★☆☆☆☆

“Bully tactics”

Written on: 22/09/2014 by mkp1974 (6 reviews written)

Disgraceful company. Like many others have added. Nice & friendly to start, business like through car viewing, then the tactics start when arranging a price. Worse to come when finance starts - good cop, bad cop. Lowering APR% like they are doing you a favour but there's always the hidden extras and trying to throw in a warranty which I didn't want but they try and raise the total finance agreement to pay for it! 4 hours the process started, I truly believe to hurry you up when it goes into the… Read Full Review

Damintri's Response to mkp1974's Review

Written on: 29/01/2015

WHAT DO YOU MEAN WHEN THEY VALUE YOUR CAR THEN ADD THE TAX? YOU MEAN A 20% MARK UP PRICE ON THE SALE VALUE?

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Mkp1974's reply to Damintri's Comment

Written on: 29/01/2015

They will insist you leave the car tax with the car but fail to tell you during negotiations. Mine had 11 months left so £250 I wanted back but they wanted let me keep it. After the original post I returned the car and they put it back on sale for £750 more than I pad for it. I've complained to them five times. No reply. Emailed the CEO. No reply. Emailed trading standards & financial ombudsman - nothing they can do! This company just takes from you and then laughs when you can't do anything about it. Don't buy, don't trust them. You have been warned!

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★★★★★

“Excellent”

Written on: 19/09/2014

First class service from Salesman down to Financial Advisor. Have purchased vehicles previously with exceptional customer service… Read Full Review

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