The Phone Co-op Reviews

Click here if this is your business
★★★☆☆
2.6 / 5
40% of users recommend this
Click here if this is your business
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

? Ask our helpful community of experts about this product or company
The Phone Co-op - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Disgustingly bad service from the Phone Co-op”

Written on: 12/11/2020 by Douglas379 (1 review written)

I am writing this review on behalf of my partner who, a week ago received an unsolicited phonecall from the Phone Co-op claiming she had run up a £90 data browsing bill on her mobile - originally she had bought a non-data package from them and at the point of sale was assured that browsing data could not be used - and the only solution was for her to sign up to an additional £8 per month data plan which would have "locked" her in to a lengthy contract. Obviously she was alarmed by this and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★☆☆

“Really tried to stay... but need broadband! ”

Written on: 22/04/2020 by Rush43 (1 review written)

Been with them for YEARS for phone and broadband, and I've the marked them relatively generpusly as when there isn't any problem, they're fine. But... in the summer they handled a situation abysmally - we had done nothing but another provider had taken over our line in error. They did make some errors but we just wanted it solved - it took too long and was like wading through treacle. Overlooked it in the end as we got line back after a few weeks and didn't want to keep going back over it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Be Warned!”

Written on: 24/11/2019 by FairPlay2020 (1 review written)

Be warned....disaster! If this 'outfit' were EVER an allegedly 'ethical' company (sole reason I signed up) those days are GONE. 'Customer service' a JOKE. Kids answering phone, not a clue, tell you anything to get you off it! Despite mob number provided (worrying situation) silence. SIXTEEN DAYS before full service restored. Initially (07/11/19) reason given, "engineering works in area, outtage on line, back on by midday" *22nd November 2019* before it was. Sly, devious too. What started off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Yet another desperately bad experience with The Phone...”

Written on: 14/08/2019 by Nia474 (1 review written)

I have just experienced yet another desperately bad experience with the Phone Co-op. I rang them to see if I was on the best deal with them and was told how a couple of pounds could be taken off "here and there". Suffice to say I have now received the bill and it is nearly £4 dearer rather than the £2 cheaper I was quoted. I rang to find out why only to discover that the full terms of the change and the billing period changes were not explained to me properly (their words not mine). I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Rubbish”

Written on: 06/07/2019 by Duke96 (1 review written)

If you want a good service this is the wrong firm to deal with for phone and broadband absolute rubbish I switch to the phone co op from BT only to find myself with no internet I emailed them and heard nothing I phoned them after being past from one person to the next they said that the pone line was live by it has been dead since the switch they now tell me that they have called open reach to come to the house and there may be a £135 charge I can't wait to switch back to BT stay away from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 1
★☆☆☆☆

“There was a fault at the green cabinet. The Phone...”

Written on: 14/11/2018 by GrahamKearney (1 review written)

There was a fault at the green cabinet. The Phone Coop charged me £155 for the engineer call out. I was a customer for 6 years. NEVER AGAIN… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Awful customer service.”

Written on: 12/09/2018 by JasonRSmith (2 reviews written)

Slow broadband (I live in South Manchester). Awful customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 1
★☆☆☆☆

“Bye Bye Phone Co-op (or should I say Talk Talk?)”

Written on: 29/11/2016 by dobbybazzler (1 review written)

For: co-operative ethos, transparent pricing, UK-based customer service. Against: buying in services from Talk Talk. I write this review reluctantly but, having endured 12 months of often dire Internet connectivity at home, feel the need to share. We joined The Phone Co-op (TPC) last year, attracted by a fair price and the chance to support a co-operatively run provider. Before joining TPC we had been with Plusnet for years (long enough that we joined Force9 which later became part of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 6 0
★☆☆☆☆

“Terrible Customer Service and very expensive”

Written on: 05/08/2016 by LocalReviews (1 review written)

Customer service good at answering questions no one has asked but not the questions I was asking. I was was charged £60 connection fee twice in error even though I was already connected. I was threatened with a £108 fine if I was not in when the Engineer arrived, no one ever came, the excuse was, I was already connected! But they refused to refund the £60 charged for connection. I told them their response was completely inadequate and requested instruction on how to cancel my order within 5… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Number not transferred yet”

Written on: 13/12/2015 by Patrickl484 (1 review written)

If the Co-op ever transfer my number over, I will be able to use the phone and then review the service properly. However, they stopped the service on my old number down two days ago and stopped the service on my new Co-op number over 24 hours ago. I am now without a mobile phone. Avoid at all costs if you actually want to use your phone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Reliable product, competetively priced and fantastic...”

Written on: 26/08/2015 by BrunoMcGregor398 (1 review written)

I've been with them a while now and I have line rental, broadband, phone and mobile services with the co-op. I've never had a problem with any of my services (the line speeds are very comparable to my old provider) and whenever I have rung the customer services team they are very polite and helpful. The pricing is very competitive and they are upfront about any other costs - I also appreciate my share of the profits for being a member. I also like that as I member I can have my say in how the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★☆☆☆☆

“Why Coop Mobile is cheap!”

Written on: 30/05/2015 by coophater (1 review written)

This mobile service provider is cheap...and there is a reason for it...It is absolutely hopeless. The drones at their customer service centre are very polite and constantly apologise but that's because they have a lot to apologise for. They know nothing, they understand nothing - all they do is pass stuff on to 'their people at EE', who are also pretty useless, because the scripting that controls stuff is bad. Here is a very recent experience of mine: On Friday evening I accidentally… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★★★★★

“excellent service”

Written on: 21/05/2015 by pughsofhay (5 reviews written)

Our b/band speed dropped to 1.08 this morning. We telephoned Phone Co-op who answered immediately then asked a few technical questions and within 5 minutes our speed had retirned to normal 19.8. Our congratulation to them on an excellent service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★☆☆☆☆

“Very poor customer service”

Written on: 10/04/2015 by Fussyfellow (9 reviews written)

I have been a customer of The Phone Coop for some years now. Sadly their customer service has, at best, been poor, with their people so often being utterly disinterested. This came to a head this week when I ordered a phone bundle from them. I received a curt and unpleasant email form them demanding to know why I had not activated my SIM card (this was because I had not received the phone) and then when I complained the woman I spoke to was simply unpleasant and accused me of being rude the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“They will make their failings your problem”

Written on: 17/02/2015 by McKnightfn289 (1 review written)

Feel very let down by the Phone Coop. Have consistently been overcharged for items and calls I did not authorise. They have an appalling habit of making their own failings your problem by not responding to communications. They then have the nerve to turn the situation around by claiming you are harassing them out of hours. I'm off to John Lewis for my phone and broadband… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★★★★★

“clear & concise with ethical and environmental standards”

Written on: 11/01/2015 by DevenHayes (1 review written)

It just works and if you are a co op member you receive extra points too. The Phone Co-op now own telecoms business of Saga Group and the broadband business of Namesco. It operates an affinity marketing scheme, where like minded partners receive a revenue share in return for introducing its supporters to The Phone Co-op's services. I paid my pound and am now a shareholder… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Coophater's Comment

Written on: 30/05/2015

Only a shareholder would leave such a glowing review of this hopeless company.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Brotherbilbo2's Comment

Written on: 26/08/2015

About half of their customers are also members and so share in their profits. That's the whole point. As a member I can go and raise any concerns or ideas at the AGM also.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
Read 2 Comments
★★★★★

“Good service for about 10 years”

Written on: 19/09/2014

I've been with Phone Co-op for many years. I don't recognise any of the problems mentioned on this site. The broadband is fine and I've never had any problems… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★☆☆☆☆

“Very bad service at number transfer”

Written on: 09/05/2014

I have bought a Coop mobile prepaid phone and have asked for transfer of my number to the new phone. This was first done in writing, then, due to the lack of response, I found out that I should rather call tehir service center. There I was told it would take 7 to 10 days. This is now long gone and still no transfer of number - i call back and I am told that there was a problem in their system, so nothing happened, I must wait at least 1 week more without any form of compensation. Basically I am… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Coop phone is outstanding - Left BT and never looked...”

Written on: 01/03/2014 by JairoBryant (1 review written)

I had years of poor broadband speed and constant dropouts with BT. There bureauracy was terrible the service was very poor. I switch to coop phone and it has been a wonderful change! The changeover was very easy the customer service is excellent. It is far cheaper than BT! The broadband speed is better and no more drop outs!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★★★★★

“Excellent service”

Written on: 24/02/2014

I have been withthe Co-op for over years and am delighted with the service and back up… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
overview