Entanet Reviews

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★★☆☆☆
2.1 / 5
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  • Speed Consistency

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Latest Reviews

★☆☆☆☆

“ What happened?”

Written on: 10/01/2018

I've used entanet through a reseller for years and had nothing but good service. Recently the billing moved over to Entanet themselves, and since then I have been charged for services I've never recieved, money they admit I don't owe is taken from my account regardless, promised refunds never happen… Read Full Review

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★★☆☆☆

“zero knowledge and customer service”

Written on: 03/10/2011 by Toots123 (1 review written)

Having been miss-sold a VOiP product I have found it almost impossible to move our number back to a conventional land line. Entanet's procedures are impossibly complicated and even their customer service staff cannot understand them.Orders are cancelled and no explanation can be given as to why this happens. Tech support is so basic my child can resolve issues quicker. On one occasion a BT engineer was arranged to investigate a fault for which I was billed a rather large amount by Entanet… Read Full Review

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★☆☆☆☆

“I was with A Standard (Seriously Internet), who have...”

Written on: 02/04/2011

I was with A Standard (Seriously Internet), who have been taken over by Entanet. Since they have taken over my connection has been pathetic, download speeds of 15KB on average. Yes that's right slower than dial up since Entanet took over!! And that's only the half of it the connection drops out after a few minutes downloading, and with these connection speeds that means web pages take about 3-4 minutes to download; that's if they don't drop out and have to be refreshed before they have loaded.

I… Read Full Review

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★☆☆☆☆

“Been with Entanet for a few years now, and they have...”

Written on: 15/02/2011 by virtualmark2 (8 reviews written)

Been with Entanet for a few years now, and they have really gone downhill. Emails get ignored, and they take money from you with out your authority. I've asked them about 10 times to take my card details off of their system, they take over a week just to answer my emails.

My problem is that they changed their terms and conditions without giving me any notice, its the bt cease charge. I've just left them and been hit with a £30 charge for leaving, even though i'm not in a contract with them… Read Full Review

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★☆☆☆☆

“I've been with a few providers over the years, but my...”

Written on: 10/06/2010

I've been with a few providers over the years, but my worst experience was with EntaNet. I always thought BT were the worst for traffic profiling/shaping, but EntaNet win the cake. I'm in the wilds here, so I wasn't expecting huge speed. Started out at 1.5MBs (that's very good for this area), and gradually decreased to 12KBs over the period of one month. No line fault - it was Entanet throttling the connection. They even had the cheek to demand my 'Cease Fee'. I refused flatly to pay for… Read Full Review

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★★☆☆☆

“A very good ISP in 2006-2007, mediocre in 2008, awful...”

Written on: 04/05/2010

A very good ISP in 2006-2007, mediocre in 2008, awful in 2009 with low speeds and massive over selling of capacity.

Despite promises of never ever packet shaping or throttling this has gone out of the window and during peak hours it can get slow.

We are now into 2010 and I am beginning to look around as £30 a month is no longer a value for money service when I can get the same throttled service for my level of usage for half that price.

Also the level of customer service as pointed out… Read Full Review

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★★★★★

“Fantastic broadband provider. ”

Written on: 17/12/2009

Fantastic broadband provider.

Not recommended for Novice users who can't do their own filter/telephone checks.

Been with them for 2 years now. No traffic shaping, you GET what you pay for. Yes its a little more expensive (I'm on the £28.70 package)

You get you own eBilling page, you can check how much bandwidth you have used during the peak/off peak.

None of that Fair Usage Policy Crapp, that other providers hide behind once they have you on a contact.

Entanet also don't keep me on a… Read Full Review

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★☆☆☆☆

“Enta net adsl - on the occassional time it works - is...”

Written on: 24/10/2009

Enta net adsl - on the occassional time it works - is stable and a good connection.

Their customer service though is nothing short of abysmal.

I had an engineer booked to attend a line fault on Friday, didn't show up. Attempted to rebook for Monday, was told by entanet he's be here on Monday. I booked another day's holiday t wait for an engineer, phoned up enta net again and was utterly gobsmacked to hear they'd booked the engineer for a different day.

Agents are unhelpful, expect to spend… Read Full Review

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★☆☆☆☆

“Entanet lie. They threaten to send out BT and charge...”

Written on: 23/08/2009

Entanet lie. They threaten to send out BT and charge me a hell of a lot of money, and then they take upto three days to reply. I just sent a ticket in wednesday and only recieved a reply at 8pm on saturday. I just cannot believe they refuse to do anthing to help my disconnections. They happen on the 24hrs and I have had just about enough of them and their lowsy 21CN offering. Please Entanet, there are people paying more for more bandwidth and still getting the same poor service.

Oh and another… Read Full Review

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★☆☆☆☆

“At first I was impressed with my connection to...”

Written on: 04/06/2009 by Jono349 (1 review written)

At first I was impressed with my connection to ukfsn.org. Then my heart sank when I realised that the upstream provider was Entanet. A company which knows nothing about customer care. I was cut off several times when they refused to recognise my Mastercard and only grudgingly reconnected after I had paid. Then they disconnected me several times after I had paid. Then I found out that in order to continue with my connection after moving house Entanet told me that I had to move to… Read Full Review

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★★☆☆☆

“After you read all the negatives you are probably...”

Written on: 28/04/2009

After you read all the negatives you are probably asking why I'm still with Entanet. It's simple, in the area where I am there is hardly any cable service available apart from Talk Talk (24month contract plus they suck) and all of the ADSL services seems to offer a tiny bit more but at higher price with also 6-12month contracts. It's not the best time right now to change providers as you will be jumping from Skoda into VW and wonder why switch in the first place. Overall I was happy with… Read Full Review

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★★☆☆☆

“ I work in IT for local government and my job...”

Written on: 18/03/2009 by Dave64 (1 review written)

I work in IT for local government and my job involves checking broadband faults so I am not totally clueless. Entenet customer services should deal with customer complaints which includes not getting anywhere the 8MB download speeds offered. I sent them an email stating that their technical department had confirmed this wasn't a technical issue and they replied by threatening to get a BT engineer to investigate which would cost me £170 if they found no fault. Totally unbelievable!!!!! Don't… Read Full Review

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☆☆☆☆☆

“We have been with Entanet for a number of years and...”

Written on: 07/02/2009

We have been with Entanet for a number of years and one day we'll have the time to move away to another ISP.

We thought being a partner would enable us to get help with their issues. It costs us more in man hours / travel etc than any commision we make on a monthly basis… Read Full Review

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☆☆☆☆☆

“I have been with Entanet for a few years now. They...”

Written on: 30/01/2009

I have been with Entanet for a few years now. They have had their ups and downs, but they never seem to learn anything. The recent issues are down to hastily switching technology over to the IPSC platform which has had customers complaining bitterly about speed issues. My own speeds fell from a reliable 3500kbps down to a staggering 300kbps or less… Read Full Review

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★★★★★

“ I have been with Entanet for 2 years and after many...”

Written on: 02/12/2008

I have been with Entanet for 2 years and after many hours of research on speed issues, Entanet came out number on top. The things I like about there service, is if you find your speed falling you can check the status of the adsl server and if it shows low speed on your central, you disconnect and then reconnect to another central server with a higher in speed. They have no port blocking and capping that cheaper providers put onto you line. If speed is what you want from your broadband… Read Full Review

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★★★★☆

“Fairly good up until recently - much better than...”

Written on: 14/09/2008

Fairly good up until recently - much better than plus.net (who I switched from. A lack of back end capacity has degraded service, probably due to the introduction of BBC iplayer hd broadcasts. They are currently increasing the number of backend pipes from 5 to 8, which should help. These go online by 1st Oct 2008.

Best advice if you want good service from any broadband provider - pay a little bit more to avoid the 'crowds' so to speak… Read Full Review

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★☆☆☆☆

“Well that sounds all good, but have any of you had...”

Written on: 15/03/2008 by chrisalex (1 review written)

Well that sounds all good, but have any of you had problems with the upload speed, and then having to deal with their `customer services`? Like all companies the proof is when you have a problem and Entanet in my experience has not been satisfactory for me. I asked for a upgrade for my upload speed, and guess what, after working during the day, the upgrade was requested, and the next day my upload speed was worse as far as I am aware. Up and down, not consistent, rang technical support they… Read Full Review

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★★★★★

“Very good ISP. Not with them yet, but there good at...”

Written on: 26/02/2008 by krazykizza (1 review written)

Very good ISP. Not with them yet, but there good at advising best package, great reviews, friend said they were 6mbps 98% of the time. But pricey @ £30+… Read Full Review

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★★★★★

“I rarely give such good reviews, but Entanet really do...”

Written on: 08/07/2007 by ChrisBUK2 (22 reviews written)

I rarely give such good reviews, but Entanet really do deserve it.
I migrated from BT because I was getting terrible speeds, which I believe is caused by BT's traffic management. I was also fedup with BT's customer services who I had trouble understanding.
Since moving to ADSL24 (one of Entanet's resellers), I now get solid speeds 99% of the time. My speeds have gone from 300kbps, to 6900kbps.
Customer service is extremely good, they are all UK based and speak very good English (a very nice… Read Full Review

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★★★★☆

“Entanet is averagely priced, has excellent support,...”

Written on: 31/05/2007 by treebeard (1 review written)

Entanet is averagely priced, has excellent support, backed by a large IT company so they seem to know what they are talking about and seem capable of supporting popular 3rd party hardware without too much hassle… Read Full Review

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