Nationwide Vehicle Contracts Reviews - www.nationwidevehiclecontracts.co.uk

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★★★★☆
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Nationwide Vehicle Contracts www.nationwidevehiclecontracts.co.uk
Nationwide Vehicle Contracts www.nationwidevehiclecontracts.co.uk
Nationwide Vehicle Contracts www.nationwidevehiclecontracts.co.uk
Nationwide Vehicle Contracts www.nationwidevehiclecontracts.co.uk

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Latest Reviews

★☆☆☆☆

“Waste of time ”

Written on: 14/09/2020 by Beanman4000 (1 review written)

I placed an order. It took 5 weeks of messing about for them to send me paperwork. I returned It the same day they sent it me. There was 4 weeks more waiting then an email about a delay. 3 weeks later and 4 ignored emails I cancelled my,order… Read Full Review

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★☆☆☆☆

“Once they take your money they become completley...”

Written on: 04/06/2020 by ANXX (1 review written)

Once they take your money they become completley unresponsive! Awful service. I've been waiting since February for an in stock car. Pre corona they disappeared once their £200 cleared. Also they took their phones off the hook!! There is absolutely no excuse for their behaviour. I cannot believe that this has happened and I found that they are reporting negative reviews on trust pilot. I have already spoken to the bank about clawing back my money as it is now June and no one will answer emails… Read Full Review

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★★☆☆☆

“Be careful what you sign for! Poor response times!”

Written on: 28/02/2020 by Phil2005 (1 review written)

The lease process went smoothly. All went well until I got a slow puncture. This is when I realised that I had not been supplied with the wheel nut key or the inflation pump for the tyre. With further investigation it came to light that the list I signed to say what was with the vehicle was a generic list. It does not include everything supplied with the vehicle, or items that are not with the vehicle! It just states everything on the list is there!!! It can also take up to two weeks to get a… Read Full Review

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★☆☆☆☆

“avoid like a bad smell”

Written on: 03/12/2019 by mareknowak (1 review written)

Stay away from the cheats !!! Vehicle leased for 3.5 years, returned in excellent condition but charged more than £700 for some unconfirmed damages (we do not know what it was for...). To make things more difficult we got a Parking Charge Notice for £100 a day after our car was collected by Arval UK... The person who collected the vehicle must have parked it wrong and the bill has been sent to us !!! The customer service very rude and not helpful. The person I spoke to refused to give her… Read Full Review

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★☆☆☆☆

“Not Again”

Written on: 01/11/2019 by JJHLeicester (1 review written)

In response to a previous question, no, I would not use again, had a 'new' Fiesta 2 years ago that turned up with scratched alloy, dent and scratch on bonnet and took ages to get it repaired, had to go the to 'top man' to get it resolved, never again, had a 3 year deal and can't wait until Nov next year when I can give it back, never again!… Read Full Review

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Jackroorose's Response to JJHLeicester's Review

Written on: 18/01/2021

Can I ask what the process was like sending it back?

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 22/09/2019 by JENNYWAITES123 (1 review written)

Nationwide didn't pay my cash back incentive as promised when I questioned this it took the customer service manager 5 wk days to pay this she was unapologetic for the mistake and quite frankly rude. they do not take your complaint seriously. They also put my application through as a sole application after requesting multiple times throughout that I wanted it as a joint lease plan again the customer service was poor no apology made and no effort to resolve this matter so far… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 21/06/2019 by jjones231072 (2 reviews written)

Be very wary of what you agree with this company. Despite being an existing customer, and being approached by them with respect to a replacement, they have failed to provide a vehicle in time. This is despite the original date being moved back by a month to match the end of the current lease. The worst thing is that the notification arrived the day after scheduled delivery to the dealer. Customer service is also terrible. It took 3 calls plus escalation before I got any useful response on… Read Full Review

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★☆☆☆☆

“Take your money, but will not refund or get you a car”

Written on: 19/03/2019 by 1990Larson (1 review written)

Ordered a car, paid the admin fee of £200, on day of delivery at 2.30pm got told it had been cancelled, with no further date. Now I can't get a refund. I've been calling every day and getting fobbed off and have sent numerous emails to customer service the sales rep and their complaints department to which I have had no response. I do not understand how they can cancel a vehicle and not refund what I have paid. I have stuck to my end of the contract, but they have not. I've paid admin costs to… Read Full Review

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★☆☆☆☆

“Worst Customer Service and Sales Team”

Written on: 24/12/2018 by taSparks467 (1 review written)

Spent a lot of time choosing a car. Completed online order form Friday. Rung back by Sales Advisor and went through multiple aspects of the order/lease. Told that order would be held until after the weekend and to call back. Called back Monday to speak to the same Sales Advisor as told to do. The car had gone up by £50pm! Sales did not give me the heads up on the Friday that the manufacturer was putting the price up over the weekend. The reason according the Advisor: "why should we know… Read Full Review

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★☆☆☆☆

“One month of getting the bus! Zero contact from Nationwide”

Written on: 29/03/2018 by Joeyp157 (1 review written)

I couldn't be more dissatisfied with the customer service I have received from Nationwide. It has been a month since I ordered my urgently needed "in stock" car, I have barely been able to get hold of anyone there since paying my admin fees. We don't have another car and have spent an outrageous amount on public transport. I have been asking for an update constantly. Eight days after I sent my proof of address over they decided to tell me it wasn't suitable. My plans for Easter weekend have now… Read Full Review

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★☆☆☆☆

“Do not use!”

Written on: 17/02/2018 by Geronimo12 (1 review written)

Despite leaving messages and sending 6 emails to query the reason i am bei g billed for additional charges at the end of the lease i have not had any response. Be warned, you WILL be hit with charges. Avoid at all costs!… Read Full Review

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★☆☆☆☆

“Shocking service do not use”

Written on: 21/08/2017

Only interested in your money and cannot deliver! There is no service at all shocking examples from the start of this nightmare process in May and guess what they have taken my money and no sight of any car in fact a general standard email delaying till October! Not one courtesy call, apology, I have written 3 complaint letters to head office with not one reply and lost count of the phone calls I have made with nobody caring one bit about the service or care for the customer! I do not know how… Read Full Review

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★☆☆☆☆

“DON'T BOTHER WITH THEM”

Written on: 08/09/2016 by reecedavies18 (1 review written)

I contacted Nationwide Vehicle hire to get a Nissan Nivara Tekna, they told me how much it was and i proceeded with the order with a lady.  I filled out my details and they got sent of to the loans company. I explained to her that i needed a vehicle ASAP and she assured me that it would be delivered within 2 weeks maximum. The first week went by, and i still had not heard back from there loans team, so i spoke to the manager/Team leader. She apologised to me and told me she would ring… Read Full Review

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★★★★★

“Superb service, price and delivery times. Highly...”

Written on: 04/08/2016 by 341Burnham (1 review written)

Have leased 3 cars in the last few years with no problems at all. Nationwide continue to be professional and helpful. The delivery times were excellent too(quote to delivery of car in under 2 weeks!) Couldn't recommend highly enough. They were also the cheapest I have seen… Read Full Review

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★★★★★

“Wouldn't hesitate to use again ”

Written on: 20/07/2016 by 777CMC (1 review written)

When looking for a new car a couple of months ago, a colleague recommended using Nationwide Vehicle contracts. I looked at their site which is excellent and informative, and then spoke to their team once i'd submitted my request for a new Qashqai on a 3 year lease. In every single dealing i had with them, their staff were very friendly and extremely knowledgeable and throughout the whole process of purchase to the car getting delivered, they were a pleasure to deal with. I would absolutely… Read Full Review

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★★★★★

“Fantastic, Professional Service”

Written on: 18/06/2016 by nickyb666 (1 review written)

From placing the order to delivery, I received first class customer service. Very informative and helpful staff, nothing was too much trouble for any of them, which just made everything very straight forward and simple. This one was my first contract hire car, all the paperwork was mostly done electronically, which made delivery of my car much quicker which was what I needed. When my deal expires I will definitely be using Nationwide Vehicles again. I would highly recommend them and thank… Read Full Review

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★★★★★

“Very Happy Customer”

Written on: 16/06/2016 by DC17 (1 review written)

I needed a car pretty quickly and after hours of online searches I deeemed Nationwide Vehicle Contracts most suitable due to the amount of information avaiable along with accurate quotes. After submitting my enquiry I was contacted within 24 hours with information of available cars. I went ahead with the order and the paperwork was completed within days. The whole process was smooth and any questions I had were quickly answered. On delivery of the car there was a slight issue due to the… Read Full Review

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★★★★★

“Professional and Friendly”

Written on: 02/06/2016 by Gadgetsearcher (1 review written)

At all times Nationwide were helpful and friendly. Nothing was too much trouble. I tend to be a bit impatient and they were always able to give me information I requesred. I was going away before the anticipated arrival of the documents to sign and comlplete the order and they emailed them to me in time. The car whilst in stock was delayed but that was the problem of the dealer. The car was delivered on the designated day by a very nice guy and in perfect condition. Their deals are with out… Read Full Review

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★★★★★

“Smooth and Hassle Free Experience”

Written on: 01/06/2016

This was my first foray into personal leasing and so was naturally apprehensive. I submitted an initial enquiry and was contacted very quickly. The leasing consultant took me through everything I needed to know and communicated quickly and clearly with me through the whole process. All in all it probably took mere business hours to go from enquiry to having my order processed, my finance approved and a delivery date confirmed. Email communication was plentiful and responses were really… Read Full Review

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★★★★★

“Great Service !!!!!!!”

Written on: 25/05/2016 by stevecockerham (1 review written)

I have arranged 12 vehicles on contract hire via main dealers but this is the first one through Nationwide. I was a little bothered everything might not go to plan but I really should not have worried as the car was delivered on time and I was kept fully informed throughout the process. I would highly recommend Nationwide Vehicle Contracts… Read Full Review

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