Doors Direct Reviews - www.doorsdirect.co.uk

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Latest Reviews

★☆☆☆☆

“Direct doors, Harrogate----Beware”

Written on: 05/10/2015 by l00k (1 review written)

Received mirror doors after 8 long weeks.Checked doors briefly and signed the delivery form.Two days later when carpenter arrived to fit doors he opened packaging and discovered a crack in glass hidden behind corner cardboard cover. Obviously had been damaged in factory or transit but guess what.....doors direct would not take responsibility.I signed the delivery form saying all ok so therefore I would have to pay! They even suggested that I damaged door despite evidence of dent in cardboard… Read Full Review

Credland's Response to l00k's Review

Written on: 08/11/2015

I would just like to clarify a few of the above points. doorsdirect guarantees delivery within 30 days and did indeed offer a delivery date within this time scale which was unfortunately inconvenient for this customer and therefore the delivery was re-scheduled for our next delivery run into the area.

It was about 2 weeks after delivery when we were notified of a problem.

A replacement door was offered at cost price.

Andrew Credland

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L00K's reply to Credland's Comment

Written on: 10/11/2015

Normally I would ignore this after having got over the disappointment and moved on ....however with this reply I feel Compelled to clarify further....
It still took 8 weeks to deliver....there was one delivery date offered where I could not be there at time as on holiday....so I had to wait double the normal time.
Notified of problem a few days later NOT weeks. Ironic that they even mention this considering it took so long to get to me. Only reason I didn't pick fault up immediately was because damage hidden from view behind cardboard in corner of door.
Yes they offered????that I could buy another door from them!?! Cost price ! .....my cost......Would have cost marginally less than normal price.
Needless to say I declined this OFFER?!!
I have learned to live with my cracked door now. It's a constant reminder that not everyone out there is fair and square. Now I unpack everything completely before the delivery man gets a signature.
Enough said.

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★☆☆☆☆

“totally uncommunicative, lack lustre service”

Written on: 08/06/2013

I ordered and paid for 2 doors in March 2013, in April I was told the delivery would be at the end of May, which I accepted. Since when I have emailed and rung trying to find out what has happened to my doors. I just get automated replies which say someone will get back to me, WHICH THEY HAVE NOT DONE.These replies have all been the same since end of May the customer phone number rings and rings and now I will have to contact trading standards and my bank, hustle hustle… Read Full Review

Credland's Comment

Written on: 09/11/2015

Please ensure you are writing a review about the correct company, doorsdirect does not treat its customers like this.

A number of companies have copied (plagiarised) the doorsdirect name.

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★☆☆☆☆

“Doorsdirect sliding mirror doors the frames are ok but...”

Written on: 06/09/2010 by CurlySued (1 review written)

Doorsdirect sliding mirror doors the frames are ok but nothing too spectacular the rest is just chipboard and plastic - which you can get anywhere B&Q do them cheaper and you can have a look at a display while you're at it.
Not the sort of thing to be buying from the internet and they come from another factory anyway (or so the delivery man told me). So have a look around I think there's a factory in Batley that churns hem out to order.
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★☆☆☆☆

“The fittings supplied were of a poor quality and the...”

Written on: 21/08/2010 by Hharrow (1 review written)

The fittings supplied were of a poor quality and the product itself is just melamine coated chipboard, overall I would say that the wardrobes are inferior to something that you can buy off the shelf at Ikea.

I have an inkling that this is just some middleman company and the doors are available elsewhere for cheaper.

I have asked for a refund but so far no joy… Read Full Review

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★★★★★

“While the delivery our door of Doors Direct took...”

Written on: 06/07/2008

While the delivery our door of Doors Direct took longer than 48 hours advertised on www.doorsdirect.co.uk -we do live in Kent, rather a long way to have to deliver so could understand why it should take longer. But as we are very happy with quality, did not mind too much… Read Full Review

Credland's Comment

Written on: 09/11/2015

doorsdirect does not advertise or offer 48 hour delivery on made to measure products.

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★☆☆☆☆

“The only good thing about Doors Direct is the quality...”

Written on: 11/09/2007 by plcman (1 review written)

The only good thing about Doors Direct is the quality of the wood. However, their customer service is not so good!

I now wish I had bought my doors from somewhere local… Read Full Review

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★★★★★

“Doors Direct offer a really easy to use website and...”

Written on: 10/05/2007 by lillibet (1 review written)

Doors Direct offer a really easy to use website and all round great service… Read Full Review

Credland's Response to lillibet's Review

Written on: 09/11/2015

Some confusion here I think as doorsdirect does not offer 48 hour delivery, these are made to measure products.

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