Autonational Rescue Breakdown Cover Reviews

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Latest Reviews

★★★★★

“Have Recommended To Friends For Years ...........”

Written on: 25/11/2017 by cooldude51 (1 review written)

I used Autonational Rescue for a number of years soon after it started operating in 1992, always found service excellent wherever I got stranded Just taken out a new policy with A.R for the first time in several years and found when had an administrative query was resolved very quickly… Read Full Review

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★☆☆☆☆

“Appalling Money Grabbing Cancellation Charges.....”

Written on: 25/11/2017 by 335Franklin (1 review written)

I called to cancel my 91 year old fathers policy, he had renewed it on 6th October, but has just reluctantly decided to sell his car. He paid £75 but the company have only refunded £34, leaving them the grand sum of £51 for doing absolutely nothing!!! Administration charge to cancel is £15 plus ANOTHER £15 cancellation fee, plus 30 % of the cost of policy for not even 2 months.....money grabbing at its worst. AA does not cost this much for a year - try them… Read Full Review

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★★★★★

“wow wow wow”

Written on: 17/08/2017 by xdPower301 (1 review written)

broke down 25 mins fixed wow.. got a follow up call too wow great… Read Full Review

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★☆☆☆☆

“Unhelpful ”

Written on: 24/07/2017 by xsDonovan73 (1 review written)

Called to cancel car policy due to selling car, I had 4 months left on it would not give me a refund or add extra time on to my policy as we had 2 cars covered with them on the same document. The call handler was Inexperienced wasn't clear and truly had no idea!!!! I have been with this company for over 10 years and on other occasions have had a refund with time left on policy. I think it's time for a change… Read Full Review

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★☆☆☆☆

“2 hour wait time”

Written on: 21/06/2017

* Flat tyre - Almost 2 hours waiting for rescue (add to that, time to change tyre!) * In London, in an area FULL of car garages (Acton/park royal) * Was promised a call back which I never received - i had to call them for an update * Refused request to pay for my taxi home as 2 hours wait is silly * They seem to use 1 2 garages covering most of London (J Madden Garages, and auto-mania rescue) * Competitors such as The AA and RAC promise to arrive in 35 mins... AutoNational took 3 x times as… Read Full Review

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★★★★★

“good”

Written on: 07/03/2017 by KareemFoster (1 review written)

good service and price,just stay clear of 2gether breakdown and its sister company 24/7 breakdown… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 02/03/2017 by 232Donahue (1 review written)

Seemed a cheap option and it was absolute rubbish customer service no reply to correspondence. Would not recommend… Read Full Review

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★★★★★

“Excellent service ”

Written on: 31/01/2017 by _Guest12345678 (1 review written)

When looking for a policy this was the cheapest I could find so I was worried it wouldn't be the best service when it came to the day I needed it. However!! Amazing home recovery service, the lady I spoke to on the phone was very patient with me and kept making sure I was okay. She even gave me a call back to make sure everything was sorted. There was somebody to come and look at my vehicle within half an hour and he was extremely polite and helpful, he did a temporary repair and then followed… Read Full Review

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★★★★★

“Excellent home recovery”

Written on: 25/01/2017

First time using Autonational. Very efficient and friendly service from both Autonational and the local garage. Very impressed overall and would recommend, particularly noting cheaper cover as compared to equivalent services… Read Full Review

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★☆☆☆☆

“unhelpful, only interested in recovery.”

Written on: 03/10/2016 by 359Gilliam (1 review written)

My partners diesel Corsa's battery was flat one morning, the voltmeter showed 8 volts. a recovery vehicle arrived within 30 minutes but the driver only wanted to recover the car to his garage. He reluctantly tried to jump start the car, she had to show him where to attach the battery leads and how to use the glow plugs as he didn't understand . after 1 attempt to start the car he said the fuel pump had failed because he couldn't smell petrol from the exhaust. I spoke to him asking how he had… Read Full Review

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★★★★★

“EXCELLENT SERVICE”

Written on: 11/09/2016 by xwCleveland292 (1 review written)

Stranded in airport car park after a holiday at one o'clock in the morning with a seized on back brake, not a good time, but phoned them they sent a local garage who sorted it withing 25 minutes. Brilliant service have just renewed my membership with them… Read Full Review

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★★★★★

“Helpful and quick service”

Written on: 12/03/2016 by Hb1992 (1 review written)

The engine cut out on my car just after pulling out of a bay in a supermarket car park and wouldn't start up again. Called anr, the chap who answered the phone was very friendly and efficient, the recovery service that they sent out was very good- the driver phoned me when he was on his way, to let me know where he was and to confirm my location so I knew I was in good hands. and was back on the road within an hour and 15 minutes of my initial phone call. Excellent!… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 07/03/2016 by Jay498 (1 review written)

In Jan 2015 I was travelling to visit relatives in the Derbyshire Peak District when I had a blow out and ended up with my two near side wheels on a grass verge. As the ground was sodden I was unable to get the car off as my wheels kept spinning. After many attempts to gain traction I had no option but to call Autonational. I have two cars on the policy and made it clear to the operator which car was stranded. I was told that they would contact a local garage who would text me with an ETA. Ten… Read Full Review

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★★★★★

“Happy me!”

Written on: 16/01/2016 by SedberghDave (1 review written)

Been a member of A.R for some time and not needed to call anyone out until, Oh no, flat tyre. Normally I'd change the wheel myself but being parked on gravel and also on quite a slope, I phoned for help. Within 30 minutes, a garage had arrived, the car was up on a strong jack, supplied by the repairer and he was waiting for the key for the locking wheel nuts. Here and gone in less than 5 minutes and very friendly too from my initial phone call to the mechanic leaving. Good prices for full cover… Read Full Review

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★☆☆☆☆

“I feel stitched up by Autonational rescue”

Written on: 15/01/2016 by BarryLShaw (1 review written)

After buying a new car which came with a one year breakdown cover we tried to get a refund on our autonational rescue policy but only a credit note for £31.24 to be used at a later date was issued.. Fast forward one year and with credit note in hand I checked the net for prices £29 being the cheapest company with autonational rescue coming in at £53.46 (Bare with me) So 53.46 minus 31.24 = £22.22 so still a few pounds cheaper.. I rang yesterday and they had to discuss options with a… Read Full Review

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Tattiana's Response to BarryLShaw's Review

Written on: 11/07/2017

You mean 'bear' with me? lol...Bare as in without clothes?

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Barrylshaw's reply to Tattiana's Comment

Written on: 12/07/2017

You are very clever. Wow go straight to the top of the class.

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★☆☆☆☆

“not a proper mechanic”

Written on: 24/12/2015 by CadenceRoy (1 review written)

got a flat tyre the other day they sent a recovery agent out auto recovery of middlesbourgh.the driver was not a proper mechanic and had no tools… Read Full Review

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★★★★☆

“Great service”

Written on: 27/09/2015 by AmberD95 (1 review written)

I broke down for the second time in a few months last night so called ANR, the lady on the phone was lovely and helpful; although it took a little over two hours for recovery to come i was called on several occasions with updates and them checking that everything was okay for me, all of the staff were very friendly and helpful including the man who brought myself and my car home. Very pleased this time as last time i had a few issues getting the service from them :)… Read Full Review

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★☆☆☆☆

“Emergency Call Out - Control Room Says No Policy In Force”

Written on: 12/09/2015 by Emily341 (1 review written)

So we have used Autonational for 2 years, this year we called them with an emergency, well my wife did. Control room says no valid policy - eh what? I called their customer services, yes policy is in force, try again. Call's up my wife, try again with policy number..... No way, don't recognise policy number, sorry, goodbye. I call up customer services again, recheck, all ok. I became annoyed, said they can call her and arrange recovery, customer services agreed and car recovered. All's well… Read Full Review

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★★★★★

“Top Marks to Autonational Rescue!”

Written on: 09/07/2015 by Mckenziec185 (1 review written)

Returning from a hospital appointment, I pulled into a garden centre to pick up a couple of items. Was only 15 minutes before I went back to the car which wouldn't then start. Rang my husband who came out to me and checked the usual common problems but he couldn't get the car going so had to ring ANR for help. I have never called out a breakdown service in the seven years I have been driving so did so with some trepidation. The young lady on the phone was very courteous and took all… Read Full Review

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★★★★★

“Fast!”

Written on: 04/07/2015 by 433Patterson (1 review written)

Car wouldn't start. Plenty of fuel; good battery. Car only 3 years old. I made ONE phone call, amd within an hour (I had told them it was not urgent because we have two cars), a man arrives, started the car and, more importantly, explained why it wouldn't start and told me what to do if it happened again. Just brilliant from top to bottom. Only oprobel I currently have is that I simply cannot get the INTERNATIONAL part to deal with my request for European cover for my hols! No doubt I… Read Full Review

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Barrylshaw's Comment

Written on: 15/01/2016

I would have thought they only let you sort it if you paid an inflated price for the product as this is the way they seem to work... Bad company beware

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Padvile's Comment

Written on: 15/01/2016

I am not sure what this comment means. I seems that it was meant for another organisation.

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