AA Pet Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Submitted a claim 8 weeks ago and still not paid!”

Written on: 17/11/2016 by tfMason156 (1 review written)

My dog was diagnosed with diabetes at the beginning of September. She needs a new bottle of Insulin every two weeks costing £60. We also have to have blood tests every two weeks. I put in a claim on 14th September and have put in another four since then. I have spent £900 to date and. Not yet received a penny from the AA. They use delaying tactics by saying they receive the claims almost two weeks after the vet emailed them. They do not respond to emails or voice messages. My first claim is… Read Full Review

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★★☆☆☆

“AA Extortion”

Written on: 25/08/2014 by Briggs44 (2 reviews written)

£44 a month for my French Mastiff and for the first year-1 ear infection & 1 stomach upset -off I went to the vet. AA cannot be faulted for reimbursing me - but my new premiums for Year2 are £99/month. Originally told it was because I'd made a claim, then due to rising costs, then "it's not our fault it's the underwriters...)-they cannot justify so make excuses. Advised to downgrade my coverage to make it £64/month! I took out lifetime coverage and didn't expect the AA to be taking… Read Full Review

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The Aa's Response to Briggs44's Review

Written on: 27/08/2014

Hello Briggs44, we are sorry to hear you're unhappy and do hope that you have contacted us to address your dissatisfaction. If not, please get in touch via our website at your earliest convenience. Kind Regards, The AA

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Briggs44's reply to The Aa's Comment

Written on: 27/08/2014

Yes of course I have. I've spoken to 3 different contacts and have been advised to go through a formal complaint before heading towards the Financial Svcs Council, and also written a complaint to them via their website. I still have no justification of this ridiculous hike other than excuses that it is the "underwriters" fault. My contract is with AA not underwriters and the bureaucracy is unnecessary

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★☆☆☆☆

“Only paid half what they said they would for treatment”

Written on: 10/09/2013 by anneheron (1 review written)

When my dog needed an MRI scan I phoned AA from the vets to check if I was covered. They assured me I was. I knew that they only paid £3000 for any treatment and I was happy to pay the balance. I now have another bill from the vets as AA will only pay £1,300. So there is a sizeable shortfall that I was not made aware of when I phoned them. I feel I was really misled and not given all the facts on the phone I also informed AA that my dog had died and to cancel the Insurance. I was sent a… Read Full Review

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The Aa's Response to anneheron's Review

Written on: 11/09/2013

Hello anneheron, this is something that we would like to address for you. Please email the details to [email protected] including your full name, address and policy number if you have this with Reference FOR50786. Kind Regards, The AA

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★☆☆☆☆

“I have had dogs and pet insurance for nearly 30 years...”

Written on: 09/04/2011

I have had dogs and pet insurance for nearly 30 years and this is the worst pet insurance company I have dealt with. Keep telling us faxed forms not received when vet has positive sent reports. Even got throught to claims office and was told to ring back because not able to speak to me although I established I was speaking to a claims advisor. Keep clear… Read Full Review

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★☆☆☆☆

“I wanted to give ZERO stars in all fields but this...”

Written on: 28/04/2011

I wanted to give ZERO stars in all fields but this seems impossible.
I've been trying to collect a very small sum from our pet insurance policy since December 2010 and they have been absolutely hopeless. Just a week ago they told me the claim has actually been lost (or maybe the cat ate it!) and I had to begin again. Of course I see this as a way of hoping we will all go away and not pursue totally legitimate claims. This was after at least 10 phone calls to them asking what was going on… Read Full Review

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