Cancelled my insurance after I provided correct documents and paid in full. Rude people. They bullied my friends nan into paying them an extortionate amount

Do not insure with this company they are the worst company I have ever had the misfortune of dealing with - just trying to contact them is bad and when I tried to cancel they took the full amount for the following year also - steer clear of this insurance company as they are not helpful and do not have a conscience about deceiving anyone. The whole level of customer service was appalling

Cancelled my insurance without reviewing documents that they requested. This company has hundreds of complaints against them for malpractise and dodgy ethics. They come up as one of the cheapest insurance companies on most of the compare websites, then you start receiving emails to upload all kinds of documents, V5C, Proof of SORN, proof of previous insurance, proof of tax, explanations for XYZ and you can't upload onto their platform as the platform doesn't work. They then ask you to send them via email and they don't respond. I paid 12 months upfront and they have just cancelled my van policy after 4 weeks.

The amount of completing irrelevant information need to comply with customer page is ridiculous. When other insurers have automated the checks that they actually need. Phone service was awful. The changes are excessive.

Very very poor customer service. I was placed on hold for 20 mins, transferred to the wrong department, told they'd phone me back (they never did) and when I finally got hold of them they said the only person who could give me the quote was out the office for a few days (because I have a lodger). I think they've done me a favour as it would be my worst nightmare to try and claim through these guys

What a shabby outfit having my insurance through this awful company I need to add a named driver to my policy they cannot do that because my insurance company is in liquidation. I went through quote line I am you're customer your problem to sort your lovely person on the phone clearly pointed out the fact it is not there fault nor their problem that the company they use went into administration I can only assume it is my fault. The only way around this they tell me is to cancelle the insurance and start again but I will have a outstanding balance with the finance company! There is better brokers out there who use proper company's You get business insurance rates off me and are only able to offer a lot lot less You had the opotunity to prevent this negative review but your robots and the script could not do anything apart from waste my time and fail to sort anything,get being what should be driving your business the CUSTOMERS without them you have nothing shoddy outfit one to stay clear off On renewal I will be going to a respectable company

Used an online review page for can insurance... Came out cheapest. Their customer service is non existant Their staff are rude and arrogant, i was questioned why i have a van and why i wanted non commercial insurance..! How about because its my vehicle to do with what i please, who the heck are you to question me what or why i have a vehicle..!!!! They messed up my payments due to having to cancel one policy and start a new one, their call centre keeps you on hold for upwards of twenty minutes even thou the automated system tells you that you are in position 1..! They never call back when promise, i waited 36hrs for a call back. They are not an easy company to deal with and i certainly wont be using them again, i hope to god i never need to claim as i can see that being a nightmare..!

Please beware of Quoteline Direct. In particular, avoid its home insurance. The firm's so-called legal expenses insurance is nothing of the kind - it does not cover you to defend yourself, your family or your home. Quote line Direct hides excuses within small print that's accessible only online. How bad can it be? Well, would you really expect to be in a position of needing to sue your legal expenses insurer?

They should call them "scamlinedirect"! Very poor service, headache with the policy, the claims will never get validated and you won't be refunded for your policy if you decide to cancel it. Waste of nerves, time and money

We were victim of the Boxing Day floods in 2015. Having taken out specific flood cover through this company we are now having to fight for our cover while being out of our home. 3 weeks after the floods we are no nearer being sorted out. A dispute has arisen that we have been mis-sold our policy despite giving accurate information about the location of our property and paying a high premium. We are being left without any help or advice while the insurers take their time arguing between themselves. We gave full accurate information through Confused.com and paid high premiums which Quoteline Direct provided. In a time of real need have been shockingly let down. Appalling !!!

BEEN ON HOLD FOR 25 MINS NOW AND WAITING! STILL NUMBER 8 ON THE LIST!!!! WROTE THIS WHILE ON HOLD. PICKED UP STRAIGHT AWAY WHEN RENEWING.. THERE ARE ALL THE SAME RIP OFF COMPANIES. GOVERMENT SHOULD DO SOMETHING ABOUT THESE TOSSERS!!!!!!!!!!!!!!!!!!!!!!

Needed quick insurance so used quoteline direct (QLD) £430 for LR defender cover. Accepted so I could look else where, was a mistake. Rang Adrian Flux, premium £192. Rang QLD charged me £40 to cancel policy plus usual £26.20 from insurance company. Essentially this company charges people extortionate (>100% mark up) money on their insurance, then when they realise they have been stupid, charges them again to get out. The guys on the phone at QLD were nice but the company stinks and derserves either to close or change the ways it does buisness. What a rubbish experience.

This is one of the worst companies I have had the misfortune to deal with. They are by no means the cheapest so you haven't even got that benefit. I cancelled the insurance because I found a much cheaper quote after I had paid the premium, they were rude on the phone, they charged me £80 for 6 days of cover and I have had to wait 4 weeks for my refund. AVOID THIS COMPANY AT ALL COSTS

My partner moved house to a quiet area where the car is parked in a garage over night and he rang up to change the address and they charged him £40 fee and increased his monthly payments while my policy went down nearly £10 a month.bunch of wasters stay clear as they will do anything to gain more money off you

A member of staff from Quoteline contacted me on a Saturday asking if I would like to renew... Went through all the T&C questions and then came to ask if my flat was in a commercial property a question I had never been asked before. I said yes there was a restaurant on the ground floor (I am 4th floor) they then said they would have to contact the insurer to see if they would still insure me, but they were closed on the Saturday and she would call me Monday. Monday came and went no call, Tuesday came and went no call, so I called them Wednesday and got through to the same person. She said that she had left a message with my partner to which I replied you couldn't have as my partner is overseas. She insisted that she had spoken to my 'confused'! Partner who said they would pass on the message. I replied that if that was the case which number did she call them on (knowing full well they do not have my husbands phone number even if he was contactable). They recited the last 3 digits of my number to which i said was my number, to which the staff member from Quoteline kept saying yes and I spoke to your partner, well I spoke to you partner... I said I don't know who you spoke to but it certainly couldn't and wouldn't have been him... She replied that it was ( It absolutely couldn't have been as she didn't even have his number!) She was so rude in her approach! I asked to speak to a manager as I was concerned she had been discussing details regarding my policy with a total stranger...? To which she said she would get someone to call me back. Kel surprise no phone call, I called back and was put through to her team leader who told me it was human error but could not mitigate for her attitude on the phone and offered no apology, didn't even attempt to try and save my custom... I think I had a lucky escape not renewing my insurance with them... I would never ever use again!

Ive never posted a review on anything in my entire life. Quoteline Direct are the first to make me want to warn other people to avoid their utter incompetency. They are a broker, actually have no control of the product they sell you, wont allow YOU contact with the decision makes and offer no customer care whatsoever. Seem to spend their time banding questions back and forth, solving nothing, and driving myself completely nuts. I wouldnt want to be PAID to deal with these utter idiotic jokers claiming a wage from ripping others off... AVOID AT ALL COSTS

I will never use this company again. I bought through a cashback site which made them slightly cheaper. They then refused to pay it. I had to make 2 changes to the policy, each one costing me £30 'admin' fee.. they had 5 minutes on the phone and to email some documents. Disgusting. What should have been a £17 fee to add a driver was £47