Peoples Choice Car Insurance Reviews

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Latest Reviews

“My car was hit and they blamed me!”

★☆☆☆☆

written by on 27/09/2021

I was involved in an accident in august. The person at fault admitted liability. All was well until i received an email saying they had changed my policy put me at fault and charged me over 100 pound for the privilege. I will be contacting finance ombudsman. Absolutely disgusted with how I have been treated.

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“Terrible customer service”

★☆☆☆☆

written by Fatbellyjenkins on 14/08/2021

Took 4 phone calls with a long time to get an answer to each to get my documents posted to my home address during this time i received 2 letters stating they had reinstated my car insurance when in fact i had never cancelled it.They set up continuos payment on my debit card (similar to direct debit)Set up automatic renewal at the end of the insurance term and both without my permission or approval.Claimed they previously sent my docments in the post and they must have got lost but when i asked for proof for example what date and proof of posting slip from Royal Mail they could not provide any.There are other issues that i wont bore you with but will end by saying that when renewal is due i wont be staying with them.

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“Terrible company”

★☆☆☆☆

written by mully70 on 12/08/2021

Terrible company. I've been trying to change my car for a few weeks now and there is no option to change the car details online. I have to ring them every time for a quote and wait times are a minimum of ½ an hour and at times I have given up after 2 hours trying to get through. I have missed out on several cars due to People's Choice living in a past century. We are in 2021 now and a few taps on a phone should be all it takes to change a car on an insurance policy. Won't be using them again.

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“Extra charges +++”

★★☆☆☆

written by docjoeho on 01/07/2019

Added money on for everything. Tried to charge me an extra fiver just to change my email address on the quote screen. Tried to charge me 20 for cancelling the policy 2 weeks before it even started Cheap, but lots of hidden extras when it comes to finally taking out the policy

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“They reel you in with low quote then... I read the...”

★☆☆☆☆

written by gecko111 on 23/05/2019

They reel you in with low quote then... I read the reviews but thought. and thought it wont happen to me. I was wrong...I am 62 and when was asked my occupation I said retired cos I was not working. They got back to me a few weeks later.and asked my occupation. which I replied retired.They said your not retired your unemployed. WHich officially I suppose I was..That minor mistake cost me £169..They say there is a charge of £30 or £40 .They also add on lots more Which I dont understand...I also had a neighbour who had an accident.And they refused to pay anything They are experts at finding faults to make money...BEWARE .Dont do what I do and ignore the awful reviews They will catch you somehow

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“No Communication Increased my monthly premium with no...”

★☆☆☆☆

written by Leonardzf299 on 12/12/2018

So unhappy with Peoples Choice Car insurance as the company continued to mislead me into buying a product shown at a certain price then increased it stating it’s because I hadn’t provided no claims bonus. I did send my no claims bonus letter to them and can continue to prove this. When I called to speak (following three attempts at online chat where I got disconnected as they said I was with a different department) I was again passed to a different department because apparently I wasn’t on the system then following 18 minutes of holding I was put through to a person that didn't know why I was calling following already telling the initial agent my query.

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“too expensive”

★☆☆☆☆

written by colinhanssargent on 22/06/2018

Used them for 1 year, then renewal came, over £100.00 increase. Never had a claim, over 9 years no claims and no convictions. Phoned to complain and guess what, they can do a better deal. Told them not to bother. They bank on the idea that you will just let the policy renew because you cant be bothered to change it. Guess what, they were wrong.

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“Not insured ”

★☆☆☆☆

written by tazsam on 25/02/2018

very bad dealings. my car had private plate on when purchased and ins on that plate. rung peoples choice to swap to new reg next day which i took was done . 3 mths later i get pulled as no ins on car!! they had not switched over so still on private plate. my car as now been impounded when i have paid £1800 to insure it. what a joke!!

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“Came good in the end!”

★★★☆☆

written by yfCruz24 on 01/08/2017

I have been with Peoples Choice for 3 years with no reason to claim for anything. This year we suffered a damaged windscreen on holiday and completely failed to get it replaced by the insurance company. After a week I arranged the repair myself, completed by a local garage. However I complained about the service and the charges. I did keep all the details of phone calls, times etc. The customer services department dealt with my claim quite quickly, they reduced the charges and even paid some compensation. It is worth persevering.

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“Worst Company To Date”

★☆☆☆☆

written by Gustavo260 on 21/05/2017

Please read for any drivers whom may be thinking of going with Peoples Choice car insurance as this may save you an head ache. Once I went with Peoples Choice car insurance the harassment from them started started. They wanted pictures of my V5 document to prove I own the car, pictures of our licenses (back and front) who is named on my policy and access to all of our online details to check if we had any points on our licenses under constant threats to cancel my car insurance if I didn't supply all these details with in 2 weeks of the e-mails they sent me. When I got the quote on Meerkat, once I went to purchase the insurance, it went up also, for some reason Peoples Choice charges admin fee of X amount just to start the policy, then wanted about X amount to have my documents sent out to me so had to get them VIA e-mail. I would avoid this company if you can, only reason I went with them is it was X amount cheaper than my last renewal quote of my last car insurance. I will not be accepting Peoples Choice renewal quote which is due , instead I will be going with any other company that is not affiliated with Peoples Choice aka Hastings

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“AWFUL!!”

★☆☆☆☆

written by on 17/05/2017

Please don't go with this company save yourself! I had an issue with my bank due to authorised payments being taken out so my account was frozen so I missed one payment and they decided just to cancel my policy with no notice or any kind of communication. Honestly joke of a company

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“Auto renewal”

★☆☆☆☆

written by KendraBlair on 11/08/2016

Apparently they auto renew your policy with a brand new direct debit. This is slammed inside a 69 page terms and conditions PDF. And charge massively to cancel. Wouldn't recommend to anyone.

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Was this review helpful? 4 0

“DONT BOTHER!! RIP OFF COMPANY”

★☆☆☆☆

written by HaileyCormier50 on 04/07/2016

Charges charges charges RIP OFF COMPANY What don't they charge you for.. Wish I read reviews before I took out my policy with this shambles of a company. I have been with Hastings direct before so thought should be ok. But if you do your policy over the phone they charge you 12.50 and if you want your documents in the post £5!!! So I thought being digital savvy I would do this all online myself.. Which I did.. Not received anything at all in the post.. Not good service at all.. Anyway just wanting to change my business use from social domestic and commuting to business use as I had to travel for training at work and needed business to claim mileage.. £25 to change this!!!!!! Please bare in mind I did try to do this myself online.. After 20 minutes of even finding the website.... You cannot change any details online.. Asked the gentleman why the £25 charge if I cannot do this myself online? And he couldn't give me a reason hahaha????? I understand the charge if you want someone to check the details for you, but how ridiculous that you cannot change details online.. He did say 'oh to make sure you don't do any mistakes and to update the databases'.. My response was 'ok so your quite happy for me to take my WHOLE policy out online and that go on the database, but then charge me £25 to change such a small thing' what a stupid excuse.. Unfortunately I have only just taken my policy out 3 weeks ago and am not giving them a penny more of my money as its £45 charge to cancel your policy.. Luckily I shouldn't need any changes to my policy in the next year, but I can assure you I will not renew with this shocking company. Please do your research.

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Was this review helpful? 5 0

“WOULD GIVE THEM ANY STARS - FIVE TURDS MORE LIKE”

★☆☆☆☆

written by sharkbaited on 07/04/2016

Got the policy, it then automatically renewed and the debits continued to come out of my bank account. It was just chugging along. I then wanted to travel and leave UK for a good chunk of time. I wanted to cancel. They had the cheek to tell me that the renewal had never happened, I owed them the premiums since renewal and that I had been driving illegally. I checked my bank statements and begged to differ but still cancel. They were categorically told cancel. I left UK and three months later when checking bank statements the filthy robbers were still taking debits. I ordered my bank not to pay them anything. They continued to ask the bank for debits and now they have presented ME with a bill saying I owe them 3 months money plus cancellation plus debt recovery etc. THEY ARE UTTER CHARLATANS. Sharks and deceitful.

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“rubbish”

★☆☆☆☆

written by JohnathanHooper on 29/06/2015

rubbish service.not reliable tell you one thing over the phone,and increase the premiums with no reasons

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“disgusting service”

★☆☆☆☆

written by on 23/01/2015

They may seem cheap to insure you car with at first, but after you insure they will charge you out of your.. for everything! Its absolutly disgusting service and i carnt wait to cancel my policy with them soon and go else where. Im just hoping they dont charge me for that to.

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“All good to start with then an absolute nightmare”

★☆☆☆☆

written by Jewel308 on 29/05/2014

When it came to cancelling the policy after we sold the car it was a nightmare. Couldn't process the refund because the calculations were wrong on their system and needed looking into which took is into the next month of the policy and lost us a months refund. Promised twice we would get a call back. No such thing, it never happened. Spent about three hours in total on hold! Absolutely useless. Avoid like the plague!!!!!!!!

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Hastingsdirect's Comment

Written on: 29/05/2014

Hi,

Thank you for your review, we are very sorry to hear that you are unhappy with the service that you have received from Peoples Choice. If you could get in contact using the contact us link on the Hastings Direct website we would be happy to look into this in more detail for you.

Many Thanks,
Jamie

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“Unreal!”

★☆☆☆☆

written by on 29/11/2012

i purched my insurance and paid a deposite of £58 andn then 14days later they had taken £56.35 from my account apparently this is stated on your policy basicly it wasnt. lied about sending me a email and tried to say they had sent me letters about my account. They cancelled my policy without contacting me and to find this out i got pulled in by the police and looking at getting points on my licance. did the same with some friends/family members.

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Osnob's Comment

Written on: 16/11/2013

Just had similar problems . They are trying to charge me an extra 55quid for a non fault accident 3 years ago. My annual premium is only £212-00 so thats not a bad scam is it. I have asked via e-mail and telephone for them to show me from the underwriters where it states that a non fault claim ( that was recovered from an insured driver ) should carry a 25% loading on my policy . Needless to say i have not had a reply.I have informed the financial ombudsman and have cancelled my insurance with these amateurs

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