Sabre Car Insurance Reviews

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Sabre Car Insurance

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Latest Reviews

★☆☆☆☆

“GO GIRL IS DREADFUL SHAME ON YOU ALL”

Written on: 17/07/2019 by sophiecosta1 (1 review written)

i would never ever recommend gogirl insurance and will be taking my case to the small claims court these people have taken money off of us after cancelling with no warning our insurance plan. When phoned, no one seemed like they knew what to say, blamed every one except themselves and refused to refund more than half of a years insurance, although i have bee insured with them only 6 weeks. As a young driver, i will not recommend to ANY of my peers who are currently learning and will not be… Read Full Review

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★☆☆☆☆

“I AM A VERY UNHAPPY SABRE CUSTOMER”

Written on: 15/12/2018 by 197Rhodes (1 review written)

I was unfortunate enough to have a car drive into my side in September 2018. It was entirely the other driver's fault but I had assumed being fully comprehensive with Sabre that the damage would be covered minus my £300 excess. I CLEARLY DID NOT READ SECTION 2 PAGE 19........ I should have read the online reviews about Sabre before insuring with them. I accept that this is entirely my fault! The settlement that Sabre have offered does NOT cover the cost of repair. Full stop. For example it… Read Full Review

Sabreinsurance's Comment

Written on: 20/12/2018

Hi,
We are very sorry to see this review. Please could we trouble you to send us an email to us, noting your policy number/claim number, so we can investigate this further.
Kind Regards

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★☆☆☆☆

“Avoid!”

Written on: 17/09/2018 by Gretchenj410 (1 review written)

Avoid! We insured a car for my 19 year old daughter, the price was expensive though we had no option but to pay for a new driver, she then moved less than 6 miles to be closer to student accommodation while at university, we were faced with not only a £25 admin increase (fair enough) though an additional over £700, yes, £700 added to the policy to cover the period from September 2018 - May 2019, this £700 is the equivalent of a full year, we do not live in areas which are considered as… Read Full Review

Sabreinsurance's Comment

Written on: 18/09/2018

Hi There, We are sorry to see this review. I can see that this review has also been left via other review sites and we have investigated and responded to you. Should you require any further assistance please do not hesitate to get in touch. Many thanks.

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★☆☆☆☆

“SAVE yourself some grief and insure elsewhere. ”

Written on: 05/03/2018 by Hunter77 (1 review written)

All I could say to anyone thinking of insuring with Sabre, is to save yourself grief and money should you ever need to make a claim. Insure elsewhere as these people have the worst customer services I have ever encountered. They are extremely rude, unsympathetic and do nothing whatsoever to sort out a claim. I insured through Halifax and apparently now need to go through Sabre as they are underwriters. No contact whatsoever has been made with me after making my claim. Car been sat in garage for… Read Full Review

Sabreinsurance's Comment

Written on: 08/03/2018

We are sorry to see this review and apologies to hear you are having problems with a recent claim. Please can you send us a policy number or vehicle registration and we will investigate this further. Many thanks.

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★☆☆☆☆

“Worst insurance company ever. AVOID!!!!!!!”

Written on: 27/02/2018 by ReeseLaw (1 review written)

I had a accident recently. I pay for courtesy car which they have refused to give me. They didn’t even get my car to a garage. I have had to do it myself. And at a cost of 25 pounds a day storage and three weeks later they have not come to assess my car. I keep phoning and keep getting passed around. In the end nothing has been done and they all seem clueless and keep making up stories. Their customer service is horrible, rude and really don’t care. In this whole process they have not… Read Full Review

Sabreinsurance's Comment

Written on: 28/02/2018

We are sorry to see this review and would like to investigate this further. Please can you send your policy number or vehicle registration to us? Thanks in advance.

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Afrimdida's Comment

Written on: 05/03/2018

Yd60 lzp. That is my registration. If someone investigates then good. I have my doubts.

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Sabreinsurance's Comment

Written on: 08/03/2018

Please be advised I have passed this on to the relevant department to investigate further and they will be in touch shortly. Many thanks.

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★☆☆☆☆

“worst company EVER”

Written on: 13/02/2018 by Wentworth236 (1 review written)

I paid 400 for my deposits and nearly 200 a month, the dash board was rigged and threatens to cancel on a regular basis oh and wont refund what is owed back to me for what I haven't used!!! no communication and don't even expect a reply from them. I had to bombard them with emails to get a resonse. They tried to say I didn't report an accident which was customer services and they would cancel in 7 days. I called them and claims team relayed details I given them prior. I also had another… Read Full Review

Sabreinsurance's Comment

Written on: 14/02/2018

Sorry to see this review. Please can we trouble you to send a policy number or vehicle registration to us and we will look in to this. Many thanks.

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★☆☆☆☆

“Horrendous customer service ”

Written on: 14/12/2017 by Byasin (1 review written)

Horrendous customer service took them two months to request a police report after my car was stolen... I did all the running around... I found out the appropriate forms that need to be filled to make the request I even provided the email address... so what’s the point having a customer service team if there is virtually no customer service just obnoxious people on the other line that don’t give a flying **** about you... they purposely prolonge claims which in my opinion is probably… Read Full Review

Sabreinsurance's Response to Byasin's Review

Written on: 19/12/2017

Thank you for your feedback and sorry to see this review. I understand that you have recently had some feedback on this following your reviews on other sites, and hope that this concludes the issues that you have raised.

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★☆☆☆☆

“Worst customer service”

Written on: 05/09/2017 by EnriqueStephens (1 review written)

The price of the insurance was the best I could find so I went with it. I didn't have any problems with them until I got in an accident. I was clearly not at fault and there was cctv to prove that, but the company who owned it said only my insurance can claim to see it. Even after telling them that, both on the phone and by writing, drivesmart did nothing in order to get the footage. They did not contact the other person's insurance company either. Then they refused to give me my no claim bonus… Read Full Review

Gogirlinsurance's Comment

Written on: 12/09/2017

Hi there, sorry to see this review. If you would like to drop us an email with your policy number or claims reference then we will look into this for you.

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Linwins's Comment

Written on: 02/11/2017

Interesting read....guy on street said my vehicle had slipped into his wifes car...he used threatening behaviour when he came to my door. I contacted my local police (I am neighbourhood watch rep for street)....he told me he had to prove this had happened...I wrote to Sabre, disputing the claim as handbrake was still on when I moved vehicle...in my belief it hadnt moved...even had handbrake checked...guy then contacted my insurance company to claim an extortionate amount...I was assesd 2 months later...assessor said no damage to my vehicle no proof etc. unlikely to go forward.....nearly 7 months later not heard a thing...assumed case cancelled...N...when I phoned to change vehicle and transfer insurance told it was an open claim....4 times I have phoned and still waiting...if i go with them again and just transfer over if will rise from £18.22 to £47.00....same vehicle just a year younger...how long does a claim have to continue? I was told 6 months...anyone know that? They wont let me cancel until claim is cleared and signed off???? A very dissatisfied customer...do not use this company...ever!!!!!

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★☆☆☆☆

“absolutle shambles”

Written on: 18/07/2017 by x11bst (1 review written)

brought and paid £2200 for a van insurance for my father he is a part time metal merchant told them this from the start on all the application process paid well over the odds for the insurance knowing that it was loaded because of his profession, was called today and told that he is now not on cover as its hire and reward.... you buy the scrap its yours its carriage of own goods its there in the application nothing was hidden but they still have cancelled everything what a total waste of time… Read Full Review

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★☆☆☆☆

“I would give Sabre 0 stars if I could, 1 is too many.”

Written on: 02/07/2017 by KaelHutchison (1 review written)

We took out car insurance through Compare the Market, with Sabre Insurance (Smart Drive). We have had the worst experience with them and have now cancelled our policy. Their customer service had different levels of training and so on multiple occasions we would be told different things by different people. We paid our insurance premium only to be told that we had to pay and additional premium with an admin fee for no apparent reason. In addition to that we had to organise for a black box to be… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 19/06/2017 by sussexdriver10 (1 review written)

I paid a lot of money for this fully comp insurance. Sabre failed to procect me and told me to get my own solicitor even though under the terms of the agreement it covers legal fees. Would not use this company… Read Full Review

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★☆☆☆☆

“Worst.Insurers.Ever”

Written on: 04/05/2017 by Joyce320 (1 review written)

I've had the worst experience of my LIFE with this company. Don't even bother trying with them… Read Full Review

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★☆☆☆☆

“Computer says NO”

Written on: 14/03/2017

Go Girl Insurance, or should I say ‘the computer says NO’ company!? I had my first years renewal quote through of £383.90. My policy expired at midnight and therefore I called (the Sunday morning) to renew my policy but was told that it now my policy had expired (11hrs ago) I had to apply for a quote again but could only do this online, so I did. The new quote was now £655.60 WOW a massive £271.70 increase. I phone customer service to see if they could help with the cost but was told… Read Full Review

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★★★★★

“So much better than I expected.”

Written on: 26/10/2016

My experience is as a third party claimant following an accident with one of Sabre's clients. They seem very efficient (letter received 2 days after the accident offering to pay for car hire and repairs etc). Had a couple of calls as well. They chased up the repairer/car hire about once a week which is what I would want if I were insured with them as it will, ultimately, keep costs down. Had an outstanding amount (?? excess cover) paid to the car hire people which I had to ask for. Received the… Read Full Review

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★☆☆☆☆

“Dishonest rip off merchants, appalling service, steer...”

Written on: 15/09/2016 by Arturoe157 (1 review written)

I purchased my insurance last year with a smaller branch under this company due to a very competitive quote. When it came time to renew I was staggered to be quoted a rise in my premium rate of 130%! When I asked them to justify this outrageous increase I was told simply "rates rise." When I told them that I had researched the markets and found the average increase amounted to 25% they told me that the underwriters had based the renewal quote on my personal circumstances. I pointed out… Read Full Review

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★☆☆☆☆

“Absolute write off! Dont even go with them! Rip offs!”

Written on: 05/09/2016 by 138Collier (1 review written)

This company is a total joke! There service us appauling! Absolute rude staff! Crashed my car wasnt my fault! They then decided to accuse me of careless driving! Which the police where there! And said the road was a mess! With that they took my no claims off me! Due to me side banging a pole! Got a letter from the council to say no claim would be made! For them then to find a new excuse to charge me thousands! Will never ever recommend them to anyone! There just there to bleed you dry! With… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS INSURANCE COMPANY”

Written on: 26/06/2016 by saMaurer311 (1 review written)

Terrible service - complaints team very poor - i made a claim after my vehicle was stolen - fortunately i got the car back but then they sent my car to be assessed next thing i know there are pictures of it all over facebook telling everyone details about my claim and were my vehicle was - As if this wasnt bad enough then they refuse to pay out on the claim as after 11 weeks of "further investigations" the previous owner told them my vehicle was modified, however he hadn't declared any… Read Full Review

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★☆☆☆☆

“Ripped off for changing car part way through policy”

Written on: 16/06/2016 by paulg1547 (1 review written)

I have 2001 Ford KA 1.3 model that failed its MOT ( Needed lots of welding)so I purchased a 2002 Ford KA 1.3 basically the same car only one year younger with one years MOT. I had paid £700 to insure the previous car for 1 year I have 9 months left on the Policy. I would have presumed that it was simply a case of changing the details from one car to another and maybe paying a admin fee being as the car is exactly the same. But no Go Girl have charged me a extra £300 to cover me for the rest… Read Full Review

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★☆☆☆☆

“They double your premium on a whim”

Written on: 12/05/2016 by TaniyaGleason (1 review written)

Unbelievable. If it looks too good to be true it is !! Tried to charge best part of £1,000 ADDITIONAL premium for a change in my job description where my policy doesn't have business use ???. What the hell has that got to do with anything. Still driving to the same workplace, it's only my Business Cards that need reprinting!! Absolute rip off. Spend a bit more and go with a proper insurer instead of these unfriendly and aggressive pretenders. Forcing me to cancel and forfeit my earned 1yr no… Read Full Review

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★☆☆☆☆

“Stitched up and left for dead!”

Written on: 05/04/2016 by ClaraBella333 (1 review written)

Got insurance out with go girl on my first car after being with a different insurer for a year. Purchased a different car and changed over vehicles over the phone along with other details including informing them that I am no longer a student I am working now and will be using the car to get to work and back. Unfortunately I got into an accident a little over a year ago march 2015, when it came to the claims Go Girl where no were to be seen. I had not received any paper work or emails from them… Read Full Review

Completelyrippedoff's Response to ClaraBella333's Review

Written on: 20/04/2016

Do not use them, my girlfriend had an accident and we lost 5 thousand on the car 500 on storage fees and 6 thousand for third party claim because they said she wasnt covered for using to go to work following an accident. The ombudsman is a waste of time, sabre have it all figured out and know the system, the ins onbudsman should be scrapped like her car for allowing companies like these to oaccidentThe third party was walking around with no injuries and a 500 quid car but it has cost us 6k in compensation. DO NOT USE THESE FOR YOUR CAR INSURANCE IT MAY END UP COSTING YOU!!! 11,500 QUID LOST ON AN 8,000 A YEAR INCOME GOING TO TAKE YEARS TO CLEAR THE DEPT

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Brigitta111's Response to ClaraBella333's Review

Written on: 23/05/2017

Hi ClaraBella,

I am literally in the exact same position....I had an accident whilst communiting to work which wasn't in my policy apparently and they are making me pay for the third party's repair costs whilst my car is a write off and they are not willing to do nothing about it.

Any advice on how I could proceed or whom I could get help from?

Many thanks.

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