The Entertainer Reviews

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★★☆☆☆
1.6 / 5
16% of users recommend this
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The Entertainer

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Latest Reviews

★☆☆☆☆

“The worst toy shop out there. Avoid!”

Written on: 02/12/2019 by gchester (1 review written)

1 star: Bad Useless website, with an ordering system not fit for purpose, and rude, patronising customer service staff! Ordered 2 items at 8.57am for click and collect from their Staines store, which was showing as in stock, and the money was taken from my credit card. However by 3pm I still had not received an email saying it was ready to collect, so I contacted "customer service" who said the items were not in stock even though they had accepted my order and taken £46 of my money! The… Read Full Review

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★★☆☆☆

“Appalling customer service Horsham”

Written on: 11/07/2019 by Averye289 (1 review written)

Appalling customer service at the Horsham store.....will not refund on a faulty product basically called me a liar. Will not be using again and woukd advise others to shop elsewhere… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 31/12/2018 by CameronSnyder494 (1 review written)

Don't buy from them they don't refund faulty goods easily. Took me 40 minutes before I finally got it. Manager refused to accept it's faulty and threatened to have me removed from shop if I don't leave. They take your money but refuse refund on goods if faulty… Read Full Review

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★☆☆☆☆

“Clown company non existent customer service ”

Written on: 01/12/2018 by AdamHussain (1 review written)

I wouldn't shop from here again, non existent customer service, failed delivery and failed call back promises, spoke to a person who was not willing to give straight answers and decided to terminate the call as she found it easier than to provide honest answers, lifeless people work for this clown company!. When things go wrong don't expect this company to be reasonable in offering a fair resolution, they will offer to put things right according to how they see it fit even if it isn't fair… Read Full Review

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★☆☆☆☆

“ FRAUDULENT COMPANY AVOID!!!”

Written on: 27/11/2018 by Monadon (1 review written)

FRAUDULENT COMPANY AVOID!!! TRIED TO PURCHASE AN ITEM BUT ERROR MESSAGE SAID MY CARD HAD FAILED WITH IT HAD NO REASON TO DO SO. THE ENTERTAINER STILL TOOK THE MONEY, AND REFUSED TO GIVE IT BACK, EVEN THOUGH THE ORDER DIDN'T GO THROUGH. THIS IS NOT THE RESPONSIBILITY OF MY CREDIT CARD COMPANY, IT IS THE ENTERTAINERS' - BUT THEY REFUSED TO HELP, AND NOW I CAN'T ACESS THE MONEY THEY OWE ME FOR 31 DAYS. REPEAT, FRAUDULENT COMPANY AVOID!!!… Read Full Review

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★☆☆☆☆

“Do not shop they”

Written on: 22/11/2018 by tonycross (1 review written)

Went to the white rose shop to buy Christmas presents for the children we asked the staff at the till how much is this fire engine the ticket said £23.99 but not for that toy she said the fire engine was £23.99 so I asked for two when they brought them to the till it's twice as much they would not sell them at the price they first agreed to do not shop they… Read Full Review

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★☆☆☆☆

“'confirmed' order out of stock”

Written on: 07/12/2017 by MohammadGomez (1 review written)

Placed an order on the website and they confirmed it, and gave a despatch date. Then cancelled the order a few days later, leaving me with no chance of obtaining anywhere else. They will go the same way as Toys R Us. Don't bother with them, go to Amazon or Argos… Read Full Review

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★☆☆☆☆

“Very poor customer service!”

Written on: 21/11/2017 by Ogdenaz209 (1 review written)

I visited the bluewater store recently and there was an Item on the shelf where price tag stated £16. I got to the till and the item scanned through at £25. I mentioned that shelf price was £16, the assistant said she would check and kept me waiting. She came back and told me the correct price was £16 but she'd have to get a manager to change it on the till. The manager came out, went off with the item keeping me waiting again, came back and told me that the item was actually £25 and asked… Read Full Review

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★☆☆☆☆

“Worst customer service ever!”

Written on: 07/01/2017 by Debbiewhite68 (1 review written)

I bought a couple of things from here for Xmas.. Both of which didn't work. Taking them back was a nightmare .. I was basically told that we were not using the things properly ? ! The staff were rude and sarcastic . The manageress was a little better after i asked to see her . . The next day we realised we had left around 12 batteries in the broken toys . As we were passing we popped in to ssk if there was any chance of having them back. They said they couldn't find the returns ?? And also how… Read Full Review

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★☆☆☆☆

“Bad, bad, bad”

Written on: 28/12/2016 by Zainn140 (1 review written)

Really bad experience, and nit looking ti go back there ever again. I bought a Christmas toy for my daugther, and when we tried to get it to work, the app specific for the toy, did not work properly, I tested it with my windows phone, then with my husband android phone, and did no worked. The sound was very bad. And the app does not helps. Took it to The Entertainer to exchange, but the manager tried on hus Iphone and said that "works perfectly" that for my phone I should tried to find some… Read Full Review

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★★★☆☆

“click and collect!”

Written on: 13/12/2016 by bristolconsumer (1 review written)

Maybe I was just unlucky but the click and collect service left a lot to be desired. Perhaps a dedicated area would help. Having ordered and paid online I presented in store and asked a member of staff if I could collect my items. I was directed to the queue for the checkouts. After waiting in line behind approx eight people l requested my order, whereupon the assistant called over the very person who I had spoken to originally (!) and asked her to find my items. After waiting for another 12… Read Full Review

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★☆☆☆☆

“PROMISES PROMISES DO NOT USE THIS COMPANY”

Written on: 06/12/2016 by zyx321 (1 review written)

NO STARS FOR THIS USELESS BUNCH THE ONLY THING ENTERTAINING ABOUT THIS COMPANY IS THE TIME YOU HAVE TO WASTE CHASING THEM TO SORT OUT THE SIMPLEST OF THINGS - TO MAKE A DELIVERY TAKE MY ADVISE NEVER USE THIS COMPANY THEY ARE A WASTE OF SPACE APPARENTLY THEY ARE PARTNERS WITH TESCO DIRECT WHO ARE EQUALLY USELESS… Read Full Review

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★★★★★

“The Entertainer thetoyshop.com”

Written on: 04/12/2016 by MizzKaren (2 reviews written)

I ordered 2 air swimmers online to be delivered to my local Bristol shop. I received an email the next day to say my items were ready to be collected. I went to collect them a few days later. At first I had to wait for the staff to find my order. I had actually decided in the shop I would like to swap one of the air swimmers for an alternative air swimmer. As it was taking a while to find my order and their was a large queue of customers, they picked the items I had ordered from the shop floor… Read Full Review

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★☆☆☆☆

“Wish I had read the reviews”

Written on: 04/12/2016

Like so many people I have been let down by this company. Ordered goods online but they were never delivered. Another dissatisfied customer… Read Full Review

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★☆☆☆☆

“Avoid online ordering with Entertainer”

Written on: 29/11/2016 by ManchesterDawn (1 review written)

Awful customer service, ordered a few Xmas presents including paw patrol lorry which cost £59.99. Clearly marked on the ticket an x next to the lorry, I presume meaning it was out of stock. Instead gave me a £9 board game. When I complained and was honest enough to report the board game, they held the £59.99 hostage over the £9 board game, refusing to refund me till I had posted the board game and they received it. I'm disabled, that's why I shop online, so wouldn't be getting to a post… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 25/11/2016 by Jackomtf (1 review written)

Was sent the complete wrong order. Staff was rude over phone and take ages to reply to emails. Will never order again!… Read Full Review

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Jackomtf's Response to Jackomtf's Review

Written on: 25/11/2016

Also promised refund which I never received!!

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★☆☆☆☆

“Shocking customer service!”

Written on: 23/11/2016 by yzWhite205 (1 review written)

Ordered online for convenience as it was Christmas presents for my son so impossible to shop with him in tow. When the order arrived an item was missing and another damaged. Couldn't get through by phone so emailed which it took them forever to respond to! Eventually they refunded the missing item but insisted I needed to return the damaged item and arrange appropriate packaging for this myself or return to store. Neither of which I was willing to do as I ordered online for convenience and had… Read Full Review

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★★★★☆

“Great products , prices , shame about customer services !!”

Written on: 15/11/2016 by Mike657 (1 review written)

Ordered online , click & collect , everything was excellent , collected from store as soon as available . I was then sent repeated emails telling me to collect my order , the last of which said if I did not collect my order would be cancelled , I then had an email inviting me to review my purchase , this I did very honestly , my review was rejected because I mentioned the constant emails from customer services , so beware if you are looking at reviews on their website , they only post… Read Full Review

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★★★★★

“Exceptional staff”

Written on: 06/11/2016 by 187Nash (1 review written)

The staff in the Arndale Manchester store are fantastic, helpful and very friendly. She is Very helpful and has always looked after my grandson when we have been in the store. My grandson is disabled with brittle bone disease and she has always gone out of her to help him. I have also seen her with other customers and she is brill with to. It is my grandson favorite toy shop. Thank you… Read Full Review

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★☆☆☆☆

“I wouldn't even give it one star”

Written on: 05/11/2016 by Steviehowlett (1 review written)

Terrible customer service !!!! Awful ordering ... stuff missing... nothing to rectify it! The staff are rude and un helpful! It's disgusting! Wish I had read the reviews before I ordered. 1st problem was not being notified for click and collect. And when asked for an update was spoken to rudely and appalled by the lady from customer services attitude and still didn't get an update. Then she apologised and was told that everything was ready to pick up and gave me a £15 voucher which… Read Full Review

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