The Entertainer Reviews

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★★☆☆☆
1.7 / 5
17% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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The Entertainer

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Latest Reviews

★☆☆☆☆

“Very poor customer service!”

Written on: 21/11/2017 by Ogdenaz209 (1 review written)

I visited the bluewater store recently and there was an Item on the shelf where price tag stated £16. I got to the till and the item scanned through at £25. I mentioned that shelf price was £16, the assistant said she would check and kept me waiting. She came back and told me the correct price was £16 but she'd have to get a manager to change it on the till. The manager came out, went off with the item keeping me waiting again, came back and told me that the item was actually £25 and asked… Read Full Review

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★☆☆☆☆

“Worst customer service ever!”

Written on: 07/01/2017 by Debbiewhite68 (1 review written)

I bought a couple of things from here for Xmas.. Both of which didn't work. Taking them back was a nightmare .. I was basically told that we were not using the things properly ? ! The staff were rude and sarcastic . The manageress was a little better after i asked to see her . . The next day we realised we had left around 12 batteries in the broken toys . As we were passing we popped in to ssk if there was any chance of having them back. They said they couldn't find the returns ?? And also how… Read Full Review

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★☆☆☆☆

“Bad, bad, bad”

Written on: 28/12/2016 by Zainn140 (1 review written)

Really bad experience, and nit looking ti go back there ever again. I bought a Christmas toy for my daugther, and when we tried to get it to work, the app specific for the toy, did not work properly, I tested it with my windows phone, then with my husband android phone, and did no worked. The sound was very bad. And the app does not helps. Took it to The Entertainer to exchange, but the manager tried on hus Iphone and said that "works perfectly" that for my phone I should tried to find some… Read Full Review

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★★★☆☆

“click and collect!”

Written on: 13/12/2016 by bristolconsumer (1 review written)

Maybe I was just unlucky but the click and collect service left a lot to be desired. Perhaps a dedicated area would help. Having ordered and paid online I presented in store and asked a member of staff if I could collect my items. I was directed to the queue for the checkouts. After waiting in line behind approx eight people l requested my order, whereupon the assistant called over the very person who I had spoken to originally (!) and asked her to find my items. After waiting for another 12… Read Full Review

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★☆☆☆☆

“PROMISES PROMISES DO NOT USE THIS COMPANY”

Written on: 06/12/2016 by zyx321 (1 review written)

NO STARS FOR THIS USELESS BUNCH THE ONLY THING ENTERTAINING ABOUT THIS COMPANY IS THE TIME YOU HAVE TO WASTE CHASING THEM TO SORT OUT THE SIMPLEST OF THINGS - TO MAKE A DELIVERY TAKE MY ADVISE NEVER USE THIS COMPANY THEY ARE A WASTE OF SPACE APPARENTLY THEY ARE PARTNERS WITH TESCO DIRECT WHO ARE EQUALLY USELESS… Read Full Review

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★★★★★

“The Entertainer thetoyshop.com”

Written on: 04/12/2016 by MizzKaren (2 reviews written)

I ordered 2 air swimmers online to be delivered to my local Bristol shop. I received an email the next day to say my items were ready to be collected. I went to collect them a few days later. At first I had to wait for the staff to find my order. I had actually decided in the shop I would like to swap one of the air swimmers for an alternative air swimmer. As it was taking a while to find my order and their was a large queue of customers, they picked the items I had ordered from the shop floor… Read Full Review

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★☆☆☆☆

“Wish I had read the reviews”

Written on: 04/12/2016

Like so many people I have been let down by this company. Ordered goods online but they were never delivered. Another dissatisfied customer… Read Full Review

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★☆☆☆☆

“Avoid online ordering with Entertainer”

Written on: 29/11/2016 by ManchesterDawn (1 review written)

Awful customer service, ordered a few Xmas presents including paw patrol lorry which cost £59.99. Clearly marked on the ticket an x next to the lorry, I presume meaning it was out of stock. Instead gave me a £9 board game. When I complained and was honest enough to report the board game, they held the £59.99 hostage over the £9 board game, refusing to refund me till I had posted the board game and they received it. I'm disabled, that's why I shop online, so wouldn't be getting to a post… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 25/11/2016 by Jackomtf (1 review written)

Was sent the complete wrong order. Staff was rude over phone and take ages to reply to emails. Will never order again!… Read Full Review

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Jackomtf's Response to Jackomtf's Review

Written on: 25/11/2016

Also promised refund which I never received!!

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★☆☆☆☆

“Shocking customer service!”

Written on: 23/11/2016 by yzWhite205 (1 review written)

Ordered online for convenience as it was Christmas presents for my son so impossible to shop with him in tow. When the order arrived an item was missing and another damaged. Couldn't get through by phone so emailed which it took them forever to respond to! Eventually they refunded the missing item but insisted I needed to return the damaged item and arrange appropriate packaging for this myself or return to store. Neither of which I was willing to do as I ordered online for convenience and had… Read Full Review

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★★★★☆

“Great products , prices , shame about customer services !!”

Written on: 15/11/2016 by Mike657 (1 review written)

Ordered online , click & collect , everything was excellent , collected from store as soon as available . I was then sent repeated emails telling me to collect my order , the last of which said if I did not collect my order would be cancelled , I then had an email inviting me to review my purchase , this I did very honestly , my review was rejected because I mentioned the constant emails from customer services , so beware if you are looking at reviews on their website , they only post… Read Full Review

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★★★★★

“Exceptional staff”

Written on: 06/11/2016 by 187Nash (1 review written)

The staff in the Arndale Manchester store are fantastic, helpful and very friendly. She is Very helpful and has always looked after my grandson when we have been in the store. My grandson is disabled with brittle bone disease and she has always gone out of her to help him. I have also seen her with other customers and she is brill with to. It is my grandson favorite toy shop. Thank you… Read Full Review

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★☆☆☆☆

“I wouldn't even give it one star”

Written on: 05/11/2016 by Steviehowlett (1 review written)

Terrible customer service !!!! Awful ordering ... stuff missing... nothing to rectify it! The staff are rude and un helpful! It's disgusting! Wish I had read the reviews before I ordered. 1st problem was not being notified for click and collect. And when asked for an update was spoken to rudely and appalled by the lady from customer services attitude and still didn't get an update. Then she apologised and was told that everything was ready to pick up and gave me a £15 voucher which… Read Full Review

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★☆☆☆☆

“Birthday present not delivered”

Written on: 04/11/2016 by vvCoughlin308 (1 review written)

I ordered two Little Tikes cars, one for my son and one for my niece. The pink one was delivered, the other one was not. I gave it a few days assuming it would be in another delivery but it did not arrive. After a week and 4 phone calls they finally 'raised an investigation' a week after this still no response. Ended up having to buy the toy elsewhere and am now awaiting a refund. Disgusting service, call handlers are pleasant but useless… Read Full Review

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★☆☆☆☆

“Let down”

Written on: 25/10/2016

My nephew ordered a playhouse on 2 oct after numerous phone calls it was finally delivered it was for my nieces birthday ,only to find out when he went to put it up it was very dirty and scratched so after even more phone calls to unhelpful staff it needs to be returned and wait for a refund ,not good at all one very disappointed Wee birthday girl ,oh entrained offered £5 voucher he has been more than that in phone calls… Read Full Review

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★☆☆☆☆

“Order paid but never sent”

Written on: 06/10/2016 by Fabster76 (1 review written)

I ordered several items online for a birthday (birthday code used) on the 22nd September, money was taken out of my account on the 23rd. Order still not dispatched by the 30th, they don't reply to emails. Managed to get through to someone on the online chat on the 4th October and the order was not sent, 2 items out of stock, had to redo the order. Will received it late and still not refunded for the 2 items. Customer service offering me a 5£ discount because I complained which I find insulting… Read Full Review

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★☆☆☆☆

“Attempted return for 3D Maker 3D Freestyler”

Written on: 25/09/2016 by Axelo44 (1 review written)

I bought one of these 3D Maker 3D freestyler Gel Pen kits for my 7 year old girl. Her initial attempt ended up in a 2D flat spaghetti swirl. I then tried to use it myself to build a 3D tower and was successful to some extent. However pretty soon the nozzle became blocked. Further attempts even after cleaning the nozzle failed as again it became blocked. I tried to take this back to the store (The Entertainer) to obtain a refund as it wasn't usable. The store assistant then tried the gun and… Read Full Review

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★☆☆☆☆

“Worst customer service ever!!!!!!!!”

Written on: 13/09/2016 by Marenv1964 (1 review written)

I ordered a present for my nephew & requested collection by my sister however when she went to collect it they would not allow her to take it!!! They were so rude & patronising & even had the cheek to ask why I had got it delivered to their store!!!! They did not even have the brain to think of ringing customer services & resolving this as they had my sisters details already. Even the customer service staff on the phone were no better when I rang them they just didn't want to listen & resolve… Read Full Review

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★☆☆☆☆

“Shocking customer service and overcharged.”

Written on: 28/05/2016 by allen2502 (7 reviews written)

Bought item online for store pick up. 10.00 online got to shop . Picked up item. Only 5.00 instore. Tuff they said. There attitude stinks. Complained to customer services. There almost as bad. Never again. This shop stinks. Some young kids as a manager. Didn't care. Unhappy customers . Tuff. … Read Full Review

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Rubi786's Response to allen2502's Review

Written on: 13/09/2016

I agree not an ounce of customer service skills! Apalling attitude!

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Allen2502's reply to Rubi786's Comment

Written on: 14/09/2016

I complained to online support also. They didn't care either. Even when I pointed out it was over charged. They still didn't care. No sign of a refund. No opology. Nothing

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★☆☆☆☆

“Charged more in shop than would have paid on website!”

Written on: 11/05/2016 by Jokers2016 (1 review written)

Bought two Pokemon toys for £30 in Manchester store then discovered a couple if hours later that they were 25% off on the website. Asked for my £7.50 to be refunded and was told the sale must have started just after I went in so tough luck - a sale which starts mid-afternoon sounds rather odd and very convenient to me. Feel I was ripped off… Read Full Review

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