Shop Goodwill Reviews - www.shopgoodwill.com

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★★★☆☆

“Check on item before buying...please”

Written on: 14/04/2018 by abrookey (1 review written)

I have bought about 6 guitars from the online store. There have been numerous times they advertise a guitar as something it isn't. I have seen guitars advertised as Gibson, Gretsch, Fender etc...I have emailed them with the Chinese site to purchase the same guitar, same serial number, they did nothing, sold it to someone at a ridiculous price. Example, a Gretsch Brian Setzer semi hollow, they sold it for near $2,000, which it is worth, if a Gretsch. The serial number Goodwill showed on the… Read Full Review

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★★★☆☆

“Good, but be careful.”

Written on: 16/11/2015 by functionF8 (1 review written)

I actually like MOST of shopgoodwill.com, but be careful. Many of the stores seem honest and are willing to listen to a complaint and not charge a huge shipping and handling fee. With that said, other stores on shopgoodwill.com can charge as much as $16.00 + to ship an item that weighs less than an ounce. Some have gone to setting a fixed shipping charge of $7.99, but then also can charge many more dollars for handling. Rip-off in a major way! Always check S&H! Stores to watch out for for me… Read Full Review

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Wrongwayruby's Response to functionF8's Review

Written on: 14/03/2021

I recently ran into this issue. I've been shopping on the site for a few years and placed over 20 orders. Until my most recent order, I never encountered a fixed shipping rate. I always buy multiple items from a location to save on the shipping charges.. I found out the hard way the Goodwill in Middle TN has $7 fixed shipping(4) and handling(3) on all jewelry orders. I had 8 jewelry won auctions, which totaled over $100. I was okay with the $24 handling charge… but they would not combine the fixed shipping rate. I had to pay $32 for an order that weighed 2 pounds!

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★★★☆☆

“Nice miss me jeans but high shipping ”

Written on: 19/12/2014 by Heatherlynn89 (1 review written)

I guess I'm one of few people that have had decent experiences with shopgoodwill. There has been one time I had a mix up they sent me the wrong jeans but they were very nice when I called the store that the jeans came from they even sent me another pair of jeans they thought were the ones I got but they weren't well I called them again and emailed them and they refunded me my money also and told me sorry about the mix up. I'm always finding nice miss me jeans for half price and miss me jeans… Read Full Review

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★★★☆☆

“The decline of in store and online Goodwill”

Written on: 16/04/2014 by Newtoncn314 (1 review written)

I have been a shopper at and on Goodwill for years and agree with many of the previous posts. I never needed UPS to get the merchandise to me, Post Office is fine (USPS). So I confined purchasing to the stores which offer that route of getting an item to me, and I only shop from stores which are on the same coast as I am. My local Goodwill used to have half price Sunday each week but no longer. We are not a wealthy community and their prices are way too high. Not only do I not buy there, I no… Read Full Review

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★★★☆☆

“Shipping is unreasonable.”

Written on: 06/01/2014

There are bargains to be had, but be careful with the shipping. Many auctions have way overstated cost for shipping and state that a purchase cannot be combined with other items. Since I do a lot of selling and shipping myself, I have a very good knowledge on how much it cost to ship something. It does not cost over $15.00 for most small items and then to add handling cost on top of way overstated shipping cost is in my opinion not a fair way to do business. Not all of the goodwill… Read Full Review

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★★★☆☆

“Can get some bargains but beware.....”

Written on: 31/12/2013

Unfortunately, this is a site that has to be approached cautiously. This should not be necessary with a supposedly charitable organization and I think that Goodwill should get their act straight. As one can see from the other reviews, Goodwill is creating a great deal of ill will among its auction bidders. That being said, I have gotten some great deals on the site; however, you must do the following: Always check the shipping charges before bidding. For some items, the shipping charges are… Read Full Review

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★★★☆☆

“Bidder Beware, Use Caution when bidding!”

Written on: 28/12/2013 by buyingfool (1 review written)

There are bargains to be had at shopgoodwill.com, but the more informed you are as a buyer the better, prices can go extravagantly high on popular items, for the life of me I can't figure out WHY people keep bidding on an item well before the auction closing date (the strategic bidder waits until the last day to make his move, that is the way to get the item for a good price!) Shipping is very expensive, and works as a reserve on the item, IMO, always look at the shipping fee before bidding… Read Full Review

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Rocky5050's Response to buyingfool's Review

Written on: 18/02/2014


"for the life of me I can't figure out WHY people keep bidding on an item well before the auction closing date (the strategic bidder waits until the last day to make his move, that is the way to get the item for a good price!) "



Because its not the public bidding, its the employees and managers.

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★★★☆☆

“Not bad is you keep it local”

Written on: 13/10/2013

Better to buy local if you can to alleviate the shipping costs. My purchase would have doubled my winning bid after S/H, and I live in town. If you can, pick up at the store is preferable… Read Full Review

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★★★☆☆

“its all under are control!!!not shopgoodwill!”

Written on: 28/08/2013

I frequently shop on goodwill.com and I see a lot of the same people over bidding on items that I bid on after noticing that I always just put the max of what I would pay for something never high maybe 5 dollars less then max and if these employees are going home and up bidding the item oh well there beat for instance if I see a pair of sneakers that I like I would put a bid in like for 20 bucks lets just say I wouldn't go any higher and if the bid did oh well there beat let them have it!!why… Read Full Review

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★★★☆☆

“There's something rotten in Denmark.”

Written on: 24/05/2013 by arcticwolf-71960 (1 review written)

I have been shopping at this site for nearly 8 months now, and find some of their practices to be a bit questionable. I have received some items that were as described, and other items (like laptops) with missing parts. I'm beginning to think that the items they mark at untested are actually known to be broken junk before they list them. I sense something fishy about their whole operation, to tell you the truth. Also, it appears that some of their technical staff is clueless when it comes to… Read Full Review

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★★★☆☆

“Great Glamour Items!! Shipping extremely over priced!!”

Written on: 20/11/2012

I have been shopping SGW for a few years. I like the other customers have got some unique and hard to find items. They have great sections for formal dress attire and wedding dresses. Beautiful beaded gowns and tops. Tuxedos and suits. What ever you buy plan to spend 20 buck at least for shipping! On some you have a choice of changing the to parcel post and that sames a little. I have had the extremely over wrapped, over packed items and wonder what could be in that huge box by the door step… Read Full Review

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Lsmatt's Comment

Written on: 24/11/2012

Too have always found the shipping charges are way too high. They are never negotiable, either.

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★★★☆☆

“Be Careful on What you bid on!”

Written on: 25/05/2012 by usedphoto (1 review written)

I have now received 4 items that I have bid on and won. I have been happy with all 4. You do have to be careful when you bid. First, this is Goodwill, so most folks only donate (some call throw away) stuff that is not perfect or non working. Second, Each store runs things a bit differently even though it is on one site. So handling and shipping charges may vary in price and type. 3 of the 4 items I bought had shipping costs higher than the winning bid! Third, the descriptions and pictures for… Read Full Review

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★★★☆☆

“I have been buying from Goodwill.com for approximately...”

Written on: 22/06/2010

I have been buying from Goodwill.com for approximately six months, and my review is mixed. Yes, certain of the sites do overcharge on shipping (Middle Tennesse for example), especially for cheaper, lightweight items, so that the item becomes not worth the total cost, but for the more expensive items, the shipping charge is no more expensive, so it becomes worth it. You can also ship several items at once. I tried to complain to Middle Tennesse about the shipping charges, but they just blah… Read Full Review

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Jimbo5924's Comment

Written on: 11/05/2012

Speaking of "spelling", paintings is spelled P-A-I-N-T-I-N-G-S-not "paintints" and misrepresent is spelled M-I-S-R-E-P-R-E-S-E-N-T not "misreperesnt", Tennessee is spelled T-E-N-N-E-S-S-E-E not "Tennesse" and nonsense is spelled N-O-N-S-E-N-S-E not "nonesense". I am no fan of Goodwill Auctions myself, I think that they are a BIG RIPOFF, but one thing I know is that they use and train the physically and mentally challenged in order to give them some sort of opportunity and a break which is more than you gave them for calling them "dumb" because they can't spell correctly. You mispelled a few words yourself, but I'm sure that in your case it was a typo, not because you are "dumb". You do keep coming back, apparently. Einstein's definition of insanity was-doing the same thing over and over but expecting a different result each time. Just saying....

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★★★★☆

“Shopgoodwill is an online thrift store, auction style,...”

Written on: 29/03/2007 by mine canary (2 reviews written)

Shopgoodwill is an online thrift store, auction style, that markets goods donated to charity from around the U.S. They have a little of everything available, and lots of nice things. They're pretty good to do business with, and the information they provide about items up for auction is usually pretty true, not exaggerated. Buyers have the pleasure of knowing that sales revenue is put toward social good. It can be difficult to work out problems, when they arise, with sales transaction… Read Full Review

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Motherless1's Response to mine canary's Review

Written on: 25/08/2010

"How long have you been working for shopgoodwill.com?" It's obvious that your aware that out of about 80 of their online stores maybe half have any integrity left. Greed...The Mission... hit the skids after the 1st TEN MILLION was made. Yet you give them the benefit of the doubt when you know they are committing fraud. Yes FRAUD. They are supposed to be a non-profit. If an item weighs 6 ounces they charge you for 2,3 pounds. When you catch them because they don't pay the shipper those high fees, they refuse to refund the overcharges. That is illegal for a NON PROFIT. I hope they lose all the perks of their NON PROFIT status. I have bought probably over 100 items. Their biggest problem is that they allow each store to set their own shipping rates/terms (that they abuse by overcharging more than their actually paying with their discounts) I hope some Lawyer picks up on this because I am positive their malfeasance and fraud & worse will result in a class action lawsuit that will forever ruin Goodwills name. Bottom line if you are a non-profit running a huge auction site that allows individuals to dictate rules and costs it won't be long before you can kiss goodbye your non profit status. Otherwise who wouldn't do it? Sell items that you get for nothing, pay less taxes than regular businesses and overcharge your customers on shipping. Recipe for disaster. Sign me up for the class action lawsuit!

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