Shop Goodwill Reviews - www.shopgoodwill.com

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★★☆☆☆

“Ordered item which said 42 lbs when delivered 5...”

Written on: 02/10/2021 by Charlesnavy27years (1 review written)

Ordered item which said 42 lbs when delivered 5 pounds. 20 for delivery when it should have been 9. They also charge 5 per item handling and multiple ordered items take far longer to deliver than the seven days we must pay. I've ordered items from Hawaii goodwill that didn't cost so much even though I live 100 miles from Miami… Read Full Review

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★★☆☆☆

“Goodwill is not non profit”

Written on: 28/05/2021 by novi12 (1 review written)

I am truly amazed at how nothing is done about goodwill and there shipping and handling. You complain about it and they blame it on Fed-ex and the postal service. They are making millions yes millions in the handling fees alone not to mention there huge kick back on shipping. How could Fed-ex charge so much when if you were to buy that same item on ebay its half the cost in shipping. It even says for example something weighs 1 pound but fed-ex is charging you for 4 lbs What the %^&&* . Remember… Read Full Review

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★★☆☆☆

“Can get prices and shipping cheaper on Ebay!!! ”

Written on: 09/04/2016 by Leslie169 (1 review written)

I bought a set of cookware that I was pretty satisfied with, the shipping wasn't bad. I have been watching some other things and find I can find them on Ebay cheaper. They are making a killing on this auction site, the prices are outrageous and I know they inflate the bids!! Our store in my town has raised there prices and I found out no 2 Goodwills are the same. Some are in different districts and the prices are different. Ours keep the same prices and don't have sales, other have higher… Read Full Review

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★★☆☆☆

“Something is up”

Written on: 04/02/2015

The shipping costs on a majority of the items is outragiously high. It seems like most of their profit is made on the shipping for a lot of items. I'm guessing that, since the shipping and handling costs are not obvious, this is a good way to pull people into bidding on an item if they don't check this first to see that often the shipping costs are way higher than the final cost of the item. I've also noticed a lot of items that get reposted after the bidding is complete. Sure there isn't… Read Full Review

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★★☆☆☆

“Shipping and Misrepresentation”

Written on: 01/05/2014 by EvetteH (1 review written)

When I first started shopping on the auction site, I truly loved it. I found some wonderful items at great prices and soon became obsessed with it. Unfortunately, the auction site has followed the same greedy path that many of the Goodwill stores have adopted. The prices have increased astronomically; damages are hidden leaving you stuck with something you can't use and can't return (the stores are intentionally poorly lighted so that you can't see stains on clothing);corporate type managers… Read Full Review

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★★☆☆☆

“Goodwill online to expensive”

Written on: 23/03/2014 by Dallas140 (1 review written)

The pricing for the items are way too high, I can purchase items on ebay for lower cost.The shipping cost are extremely high as well. The money they are charging for these items that were DONATED to them for people that can not afford store prices is highway robbery.I have shopped at all the goodwill stores in my area and I would never pay the online prices. THEY … Read Full Review

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★★☆☆☆

“shipping/handling rip-off.... and more”

Written on: 13/12/2013

An occasional good buy is to be found but...shipping/handling costs are usually at least 2x actual or typical ebay costs. Items many times not worth the shipping..I have bought several cameras on Goodwill. Untested about 75% of the time means unusable,broke junk or small boat anchor. Majority of people doing the listing do not have a clue about the item they are selling. Add all that to the fact Goodwill has one the lowest percentages of income actually used for charity and one should… Read Full Review

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★★☆☆☆

“Exorbitant Shipping Prices ”

Written on: 09/10/2013 by tWopeaches (1 review written)

No complaints on the prices of the products - after all, you set your own limits on that. But the shipping prices are often absolutely ridiculous. Somehow their system for determining shipping prices is extremely deficient - or else they intentionally inflate shipping & handling costs in order to make more money. It's for a good cause, but still. The shipping often kills the deal for me… Read Full Review

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★★☆☆☆

“Beware Erroneous North Florida Listings & No Refunds!”

Written on: 04/10/2013 by sc46535 (1 review written)

I've shopped quite a lot through this venue and find that the experience depends on the location and the ability of its employees to accurately describe items offered. Most recently, GoodWill of North Florida listed Spode Buttercup saucers as plates. I had just bid and won dinner plates so these 7 inch salad plates were perfect. Imagine my surprise to open a box and find saucers! After numerous emails, the customer service representative just said, "Sorry for the confusion." Even after I… Read Full Review

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Edh562's Response to sc46535's Review

Written on: 21/10/2013

The people working there are making $8/hr and probably only working there because they will violate their parole if they don't maintain a job. Plate, saucer, if you got what was in the picture, quit bitching.

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★★☆☆☆

“Be very careful”

Written on: 24/09/2013 by MorleyWaddington (1 review written)

I do occasionally shop here, but seldom. Most people who use this site have no idea how to bid. In example it's not unusual to see a newly listed item with a multitude of bids, and still a week to go! Furthermore you must check the shipping/handling charges close so you don't pay too much. I find it common to find ebay with better deals. It's like people on this site are somewhat dumb or somehow think they are doing a good deed buying here, then pay too much. There is much more risk here than… Read Full Review

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★★☆☆☆

“very greedy especicailly for a "non-profit".... ”

Written on: 18/07/2013 by tzack (1 review written)

Shipping and "handling" charges are pure theft. 2-4x actual cost. I have bought vintage photography equipment from time to time. "Not tested" means doesn't work and probably not repairable. Love the "no batteries" to test excuse. Goodwill doesn't have at last "AA" or "AAA" batteries? Perhaps they only have "not tested" batteries? Many untested (read not working) items have shipping charges far in excess of the item value. Far better off to use Ebay where the shipping charges are mostly… Read Full Review

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★★☆☆☆

“Shame on you”

Written on: 02/07/2013 by mccorpsman (1 review written)

I am retired military. I supported Good Will because they hire vets and support disabled vets; this site is a rip off. They charge way too much for shipping and then charge handling on top of it. I've bid on the same items three and four times. I started downloading the photos of the items I was bidding on. Someone else would win, then the item would be back on the site from the same home store using the same photo. There is no such thing as a bargain on this site - they see to it… Read Full Review

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★★☆☆☆

“Rotten Policies Considering Rely on Public Generosity”

Written on: 25/05/2013

i have purchased items from them online. most of the time they are not completely as described. what stinks is that they have somewhat draconian policies considering every item they have is donated to them by us! they get them for FREE. AND on top of this i believe they are tax exempt. it is bad enough that at the local shops they have attitude, they own the store! in my case i could not pay for items, which i had bid for because their system was denying my payment. after e-mailing 4 times… Read Full Review

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★★☆☆☆

“sic and tired”

Written on: 05/04/2013

I have bought many items from SGW over the years, and have gotten some good items, Although.. it is a gamble! Most things have damage, are not described well, and may be unusable. Now, the shipping is outrageous, too! I sell on ebay, so I know commercial rates. Shoes from one coast to the other are 11 dollars max. Yet on SGW site, you pay $15 and a "handling" fee on top. I received two pair of boots, each just in a large box with no packing at all! What the heck is happening! And, I have had to… Read Full Review

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★★☆☆☆

“Volunteers don't know jack about what they're selling!”

Written on: 22/03/2013

and they think they do know. As a record collector, it make me ill when people take it upon themselves to be experts with absolutely no knowledge, improper research, what have you. You know these poor fools are just going on eBay and looking up records and not even having the common sense to look on Completed Auctions (even that can be flimsy)! Value Thrift is another culprit in regards to improper (and lazy) research. Now to be fair, I have seen a few people listing records on Shopgoodwill… Read Full Review

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★★☆☆☆

“FAKE ART BEWARE — Know what you're doing”

Written on: 25/12/2012 by ElvisisMyName (1 review written)

I bought two works of art on ShopGoodwill and am happy with both items. I have some experience in this field and notice a tremendous amount of textured prints being sold as originals and worthless, mass-produced, production line "art" from China, Mexico, etc., put out there as originals. Shipping costs are absolutely outrageous and are lining the pocketbooks of someone at Goodwill. I believe shill bidding is a huge problem on this site with the absence of checks and blances that a site like… Read Full Review

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★★☆☆☆

“Needs to be Audited”

Written on: 15/12/2012 by jan76price88 (1 review written)

We used to use Shopgoodwill when it first went online, but quit after several years when shipping rates went through the roof. We also noticed the item descriptions were becoming less and less accurate. We were brought back after a regional manager asked us to give it another chance. Again we will no longer deal with Goodwill. We quickly noticed that shipping charges were badly inflated. Typical was to take a 3lb item and charge 54lb in shipping. More often than not the shipping far exceeded… Read Full Review

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★★☆☆☆

“Over The Top Shipping Rates”

Written on: 25/11/2012

Lots of treasures to be had - but the shipping costs and handling costs are way out of line. They could also benefit from lessons in good customer service. Descriptions are sometimes very vague and sparse. Items are often staged for pictures - they conceal imperfections and sometimes make lots appear to be more than the lot actually is. Some auctions are to lengthy - they should be a shorter period of time. They are also very slow in shipping the winning items. I have personally waited… Read Full Review

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Bigwull's Comment

Written on: 01/12/2012

Typical...you,re bumping your gums about the service..but its not stopping you going there..people like you..are never pleased...get a life...

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Iniquityabounds's Comment

Written on: 17/09/2013

Hmmm...which Goodwill store do you WORK for?

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★★☆☆☆

“Shopgoodwill.com needs an overhaul”

Written on: 19/10/2012 by Consumer1234 (1 review written)

SGW.com is a very sketchy proposition at this point. It's definitely "buyer beware". Yes, first off, shipping prices are very high and they now charge a handling fee on most auctions in addition to shipping (shameful). And yes, this can double the price of an item - esp with auctions that offer items weighing less than 5 pounds - mainly because SGW.com locations will only ship via UPS and apparently USPS is the ONLY way to ship small items (less than 5 lbs) economically. In addition - the… Read Full Review

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Iniquityabounds's Response to Consumer1234's Review

Written on: 17/09/2013

Complain to the Federal Trade Commission!

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★★☆☆☆

“Shill Bidding By Employees at Goodwill.com”

Written on: 17/09/2012

I thought this site was pretty cool until I realized that something fishy was going on. I began to notice that the final auction price would end up being "just below" my max bid. Which is fine, I guess, considering that is what I would agree to pay for the item. So for example, I'd see an item listed for $6 at current bid (no other bidders) then during the final hours of the auction, the bid would increase to "just below" my final bid. There were no instances where I got the item for… Read Full Review

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Brad02180's Comment

Written on: 24/09/2012

od, i bit a dollor extra and i was out bid so i did it again and same thing. you are biding aginst there program.

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