Tesco Pet Insurance Reviews - www.tescobank.com

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Latest Reviews

★★★☆☆

“microchip discount ?”

Written on: 14/09/2017 by Kenneymx216 (1 review written)

On the renewal letter Tesco had my dog down as not being microchipped when in fact he was.An article on the internet said if your dog was microchipped then cost of dog insurance would be lower.I phoned Tesco with this information and was told that the premium I had been quoted would not change. Sounds like they are being a bit tight especially as the annual cost of insuring my dog has increased a lot this time around. This has made me look around for a better deal elsewhere. … Read Full Review

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★☆☆☆☆

“Worse than appalling ”

Written on: 22/08/2017

Quite a few (what I consider) surprising exclusions, and not made clear but buried deep in the contract . I found this out to my expense when my dog had an impacted tooth - not included The premiums are appalling - all well and good. When u have a young dog but as your pet get older the premiums become extortionate. Of course I understand how insurance works , but having had the insurance for my dog since he was a pup , and without a claim for 12 years a renewal in excess of £60 per month… Read Full Review

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★☆☆☆☆

“Cancelling after one year because I made a claim, they...”

Written on: 22/07/2017 by Miller263 (1 review written)

Cancelling after one year because I made a claim, they have put my premium up by over 50 per cent. Be warned !… Read Full Review

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★☆☆☆☆

“Cutomer Service with an Attitude”

Written on: 08/04/2017 by lcTerry139 (1 review written)

We had been with Tesco for over 4 years, Each year they put up the payments without explanation and this month was the last straw as they took out 2 payments within 3 days of each other and when we rang up to enquire the customer service person we spoke to (Tan) was very rude and augmentative, he never once listened to the customer and when I told him that his attitude is disgusting he just brushed it off and just carried on. I wouldn't recommend Tesco Pet Insurance to anybody… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 08/11/2016 by Coyne107 (1 review written)

They take money from your account ment to be on mnthly plan but they take money when they want and how much they want. Customer service waste of time… Read Full Review

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★★☆☆☆

“pet insurance”

Written on: 19/08/2016 by rosbon (1 review written)

Having waited over a month for a claim to be decided I am absolutely disgusted that my claim has been denied because my dog a lump removed and was not involved in an accident. I am a pensioner and the £400 plus bill is a big hardship for me. Only had one email from Tesco despite ringing them 3 times Had I been aware of these exclusions I would have made other arrangements. Tesco are quick to take your money. I will not be using Tesco pet insurance again, would rather pay a weekly sum to my vet… Read Full Review

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★☆☆☆☆

“Not Insured for anything”

Written on: 05/07/2016 by raychannell (1 review written)

It would seem that we have been paying to not be insured for anything as any claim is always greeted with some caveat or other re previous unrelated conditions and stalling tactics… Read Full Review

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★☆☆☆☆

“Extortionate hike in costs”

Written on: 08/06/2016

Tesco increased our premium by 25% this year for our small crossbreed dog. She has been insured with them since we got her, aged 2. She is 9 now and we have had just one claim. Although diagnosed with a cardiac problem she has been well ever since. Tesco say we are not tied into them but we are as we cannot get insurance elsewhere for a nine year old dog with a history. So much for loyalty… Read Full Review

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★★☆☆☆

“They put the insurance up ”

Written on: 07/05/2016 by McKee218 (1 review written)

I have never claimed on my insurance , my dog has been with tesco Pet insurance for four and a half years they put his pet insurance up to 37.00 pounds a month which is ridiculous surely I should of been sent a letter Thanking me and with some options perhaps an increase on my excess would of been a start . I called to cancel and asked if they could offer me anything and they said they wouldn't be able too as I would have to Wait a week ?? Surely where Is customer service I have always paid on… Read Full Review

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★☆☆☆☆

“What a rip off”

Written on: 20/04/2016

I had 2 dogs insured with Tesco and when I received their renewals they were extortionate, in fact I would have been paying over £200 per month for both dogs. When I phoned and asked why they had increased, their response was they looked at claims for small dogs and increased it in line with the claims! I got the same policies for each dog for £25 per month per dog elsewhere. To top it all, Tesco continued taking money from my bank for the first dog I cancelled and when I phoned up to… Read Full Review

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★☆☆☆☆

“Shocking Premium Increase for Renewal with NO Claims”

Written on: 02/02/2016 by Marlon_Dark (1 review written)

I have had pet insurance from Tesco for 8 years. Last year's renewal quote was a joke (an increase of over 50%), so I applied online for a quote directly from Tesco which was the same price as my previous premium for exactly the same cover. This year my renewal quote was again a staggering 54% dearer than last year. I had not made any claims. I phoned them to ask why. Apparently I had received a new customer discount (news to me). They offered me 1000 clubcard points or a £10 gift voucher to… Read Full Review

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★☆☆☆☆

“not going to bother”

Written on: 19/01/2016 by King57 (1 review written)

Thanks for all your reviews was going to insure my cat on january 2016 as he is a healthy ten years old. from what i have read tesco dont pay out for euthanzing a cat and dont treat a pet over ten even if you pay the full wack I have called tesco staff a few times to comfirm but it now sounds to me like i was told false information. does any one know of a decent pet insurance… Read Full Review

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★★★★★

“Cat Put To Sleep following referral. ”

Written on: 01/12/2015

Had to take our sick Cat to a specialist hospital it was thought she had an ear infection then a decision to X Ray and if possible remove her ear canal as the smell was terrible and we could not keep treating her with Antibiotics. The local Vet and the Specialist referral centre were excellent and caring. Sadly our precious Cat had to be put to sleep peacefully as Bone Cancer was discovered. Tesco Insurance was efficient, caring and paid the claim in full less the excess of course. We… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 05/11/2015 by Kpicks (1 review written)

Made my first claim with Tesco Pet Insurance 5 weeks ago for my Westie age 12 with a new diagnosis of Diabetes. STILL waiting for first payment despite policy stipulating payment in 3-5 working days. This is after 5 telephone calls (and another to be made today )...and still no call back from the complaints department. It's no good being 'pleasant' on the telephone if you can't follow up with the goods. Poor show Tesco.....steer well clear pet owners !!… Read Full Review

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★☆☆☆☆

“Buyer Beware”

Written on: 05/10/2015 by Carolforde (1 review written)

I insured my German Shepherd with Tesco 11 years ago and have never made a claim. The monthly cost started at £9 and is know £65 a month. I dread to think what the next renewal cost will be, because as a pensioner I probably won't be able to pay the amount that they will be asking for, which will leave me without insurance for my dog at the most vulnerable time of his life. I would have been better putting a small amount into a savings account each month to help with any vet fees. Most… Read Full Review

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★☆☆☆☆

“DISGUSTING!! DO NOT USE TESCO PET INSURANCE!!!!!”

Written on: 19/08/2015 by NEVERUSETESCOPETINSURANCE (1 review written)

I am furious how Tesco have treated me! We have a 10 year old German Shepherd who has been insured with Tesco Pet Insurance since he was 8 weeks old. The premiums started at £11 per month. Over the years, despite only making a couple of claims for a few hundred pounds each, I received a renewal for £122 per month(last years was £60 per month, which I thought was already expensive, little did I know what was to come). I have spoken to Customer Services who escalated my claim to two further… Read Full Review

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Jacqueline10's Response to NEVERUSETESCOPETINSURANCE's Review

Written on: 23/12/2015

U were lucky wanted £2000.00 for my 9yr old boxer. Took it out when he was pup they said they do not discriminate as you pet gets older or u make a claim. Took this to ombudsman got nowhere most prob because it's Tesco it's misselling to me, I also cancelled avoid it like the plague

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Jacqueline10's Response to NEVERUSETESCOPETINSURANCE's Review

Written on: 23/12/2015

U were lucky wanted £2000.00 for my 9yr old boxer. Took it out when he was pup they said they do not discriminate as you pet gets older or u make a claim. Took this to ombudsman got nowhere most prob because it's Tesco it's misselling to me, I also cancelled avoid it like the plague

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★☆☆☆☆

“After a excruciating process since the beginning of...”

Written on: 09/07/2015 by Tamia248 (1 review written)

After a excruciating process since the beginning of May I whereby I -have cancelled my policy twice to be told I did no such thing -requested voice records whereby they informed I never cancelled the policy then when I requested to hear the recording admitted they had not listened to the call -no correspondence for 2 years including any renewal policy's -unlawfully taking money out of my bank -extreme increase in yearly renewal This is by far the worst company I have ever come into… Read Full Review

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★☆☆☆☆

“Extortionate renewal increase”

Written on: 26/06/2015 by Fimac16 (1 review written)

I have a male Doberman who is 1. Extremely well cared for and beloved pet. Last year shortly after turning 10, his insurance premium with Tesco Pet insurance shot from c£60 per month to £103.84. Rightly or wrongly I paid it. I've now received my renewal price of £218.17 per month!....That's a 110% increase!!! Surely this isn't acceptable practice. In Kaiser's whole lifetime we've probably claimed around £2000 back for treatment. And as an older pet is likely than going down a route of… Read Full Review

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★★★☆☆

“rubbish administration”

Written on: 03/06/2015 by 112Blair (1 review written)

Whilst Tesco pet insurance are fine at paying out and claims, their administration team really does need to buck its' ideas up. I recently lost a cat due to a RTA and was at first told that the policy would not pay out for cremation when in fact it clearly states it does. I was them fortunate enough to acquire another cat and when the policy eventually came through some 6 weeks later, the cat's name is incorrect, even though I spelt it out and she is classed as not being spayed when she… Read Full Review

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★☆☆☆☆

“very very poor”

Written on: 26/05/2015 by RomyWalker (1 review written)

Although the policy was cheap, you get what you pay for. Having lost both of my kittens at 8 months old, it is now almost 3 months later and they still haven't paid up, even though the sum involved is only £250. We've had phone interviews which feel like we are in court and despite letters from the vets, witness statements to the fact that one was run over and bank statements, emails proving the cost of the kittens (£125 each, the vets being able to confirm their breed) there is still no sign… Read Full Review

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