Tesco Pet Insurance Reviews - www.tescobank.com

Click here if this is your business
★★☆☆☆
2.0 / 5
28% of users recommend this
Click here if this is your business
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Tesco Pet Insurance www.tescobank.com - Ask a question now

Media Gallery for Tesco Pet Insurance www.tescobank.com

Tesco Pet Insurance www.tescobank.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“NOT INTERESTED IN LOYAL CUSTOMERS”

Written on: 06/11/2019 by AtticusMiller (1 review written)

my pet insurance that tesco currently provide goes up year after year by a big amount this year i said enough is enough i don't think i can renew at this years new exorbitant price i was hoping for some positive interaction to keep me as a valid & claim free customer no chance the person I spoke to just said that is the price and we will cancel your insurance then no we can tweak this or we can do that none of it tesco answer just cancel much easier i then decided to call tesco customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Insurance claim rejected ”

Written on: 21/09/2019 by Lipsey (1 review written)

Disgusting company saying my pets recent condition is linked to a previous one so they don't have to pay out saying it started before I was insured with them total garbage going to take matter further if not resolved they want your premiums for doing nothing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Prompt, sensitive and efficient. ”

Written on: 17/07/2019 by Macaboy (1 review written)

I do not know why other reviews not so good. I can not praise Tesco’s pet insurance enough. Each claim has been handled very efficiently . I sadly had to say goodbye to my gorgeous boy and the claims department were very sensitive. I was kept informed of my claim progress... and I received a letter of condolences. I highly recommend. J Brown… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor service”

Written on: 16/05/2019 by NathenPeck (1 review written)

Keep putting up the price but won’t answer the phone to say why. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Excessive Excess! and things they won't pay for! Beware.”

Written on: 20/10/2018 by Scraggend (1 review written)

I have 4 Cats, one of my youngest cats was unfortunately bitten on the tail, we took him to the vets that was open at the time (in normal working hours) to get checked out. The vet said he was probably bitten by another cat. My cat was given antibiotics and a cone collar and sent home. The cat collar was next to useless because the injury was 3/4 of the way up the tail so he could lick the affected area anyway. We had to take our cat back to our local vet (slightly nearer) for further… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“0 stars money grabbers”

Written on: 25/04/2018 by Tewy56 (1 review written)

Hadn’t claimed fir my dog yet the renewal nearly doubled in price. When I phoned to query was told told your dig is getting old and we expectt you will be making a claim because of his sge. Says it all really. Tesco not a caring company just money grabbers. Needless to say I haven’t renewed and hope this discourages any one else for getting tricked by them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 4 0
★★★☆☆

“microchip discount ?”

Written on: 14/09/2017 by Kenneymx216 (1 review written)

On the renewal letter Tesco had my dog down as not being microchipped when in fact he was.An article on the internet said if your dog was microchipped then cost of dog insurance would be lower.I phoned Tesco with this information and was told that the premium I had been quoted would not change. Sounds like they are being a bit tight especially as the annual cost of insuring my dog has increased a lot this time around. This has made me look around for a better deal elsewhere. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Worse than appalling ”

Written on: 22/08/2017

Quite a few (what I consider) surprising exclusions, and not made clear but buried deep in the contract . I found this out to my expense when my dog had an impacted tooth - not included The premiums are appalling - all well and good. When u have a young dog but as your pet get older the premiums become extortionate. Of course I understand how insurance works , but having had the insurance for my dog since he was a pup , and without a claim for 12 years a renewal in excess of £60 per month… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 4 0
★☆☆☆☆

“Cancelling after one year because I made a claim, they...”

Written on: 22/07/2017 by Miller263 (1 review written)

Cancelling after one year because I made a claim, they have put my premium up by over 50 per cent. Be warned !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Cutomer Service with an Attitude”

Written on: 08/04/2017 by lcTerry139 (1 review written)

We had been with Tesco for over 4 years, Each year they put up the payments without explanation and this month was the last straw as they took out 2 payments within 3 days of each other and when we rang up to enquire the customer service person we spoke to (Tan) was very rude and augmentative, he never once listened to the customer and when I told him that his attitude is disgusting he just brushed it off and just carried on. I wouldn't recommend Tesco Pet Insurance to anybody… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“rip off”

Written on: 08/11/2016 by Coyne107 (1 review written)

They take money from your account ment to be on mnthly plan but they take money when they want and how much they want. Customer service waste of time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★☆☆☆

“pet insurance”

Written on: 19/08/2016 by rosbon (1 review written)

Having waited over a month for a claim to be decided I am absolutely disgusted that my claim has been denied because my dog a lump removed and was not involved in an accident. I am a pensioner and the £400 plus bill is a big hardship for me. Only had one email from Tesco despite ringing them 3 times Had I been aware of these exclusions I would have made other arrangements. Tesco are quick to take your money. I will not be using Tesco pet insurance again, would rather pay a weekly sum to my vet… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Not Insured for anything”

Written on: 05/07/2016 by raychannell (1 review written)

It would seem that we have been paying to not be insured for anything as any claim is always greeted with some caveat or other re previous unrelated conditions and stalling tactics… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Extortionate hike in costs”

Written on: 08/06/2016

Tesco increased our premium by 25% this year for our small crossbreed dog. She has been insured with them since we got her, aged 2. She is 9 now and we have had just one claim. Although diagnosed with a cardiac problem she has been well ever since. Tesco say we are not tied into them but we are as we cannot get insurance elsewhere for a nine year old dog with a history. So much for loyalty… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★★☆☆☆

“They put the insurance up ”

Written on: 07/05/2016 by McKee218 (1 review written)

I have never claimed on my insurance , my dog has been with tesco Pet insurance for four and a half years they put his pet insurance up to 37.00 pounds a month which is ridiculous surely I should of been sent a letter Thanking me and with some options perhaps an increase on my excess would of been a start . I called to cancel and asked if they could offer me anything and they said they wouldn't be able too as I would have to Wait a week ?? Surely where Is customer service I have always paid on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“What a rip off”

Written on: 20/04/2016

I had 2 dogs insured with Tesco and when I received their renewals they were extortionate, in fact I would have been paying over £200 per month for both dogs. When I phoned and asked why they had increased, their response was they looked at claims for small dogs and increased it in line with the claims! I got the same policies for each dog for £25 per month per dog elsewhere. To top it all, Tesco continued taking money from my bank for the first dog I cancelled and when I phoned up to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Shocking Premium Increase for Renewal with NO Claims”

Written on: 02/02/2016 by Marlon_Dark (1 review written)

I have had pet insurance from Tesco for 8 years. Last year's renewal quote was a joke (an increase of over 50%), so I applied online for a quote directly from Tesco which was the same price as my previous premium for exactly the same cover. This year my renewal quote was again a staggering 54% dearer than last year. I had not made any claims. I phoned them to ask why. Apparently I had received a new customer discount (news to me). They offered me 1000 clubcard points or a £10 gift voucher to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“not going to bother”

Written on: 19/01/2016 by King57 (1 review written)

Thanks for all your reviews was going to insure my cat on january 2016 as he is a healthy ten years old. from what i have read tesco dont pay out for euthanzing a cat and dont treat a pet over ten even if you pay the full wack I have called tesco staff a few times to comfirm but it now sounds to me like i was told false information. does any one know of a decent pet insurance… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★★★★★

“Cat Put To Sleep following referral. ”

Written on: 01/12/2015

Had to take our sick Cat to a specialist hospital it was thought she had an ear infection then a decision to X Ray and if possible remove her ear canal as the smell was terrible and we could not keep treating her with Antibiotics. The local Vet and the Specialist referral centre were excellent and caring. Sadly our precious Cat had to be put to sleep peacefully as Bone Cancer was discovered. Tesco Insurance was efficient, caring and paid the claim in full less the excess of course. We… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Poor customer service”

Written on: 05/11/2015 by Kpicks (1 review written)

Made my first claim with Tesco Pet Insurance 5 weeks ago for my Westie age 12 with a new diagnosis of Diabetes. STILL waiting for first payment despite policy stipulating payment in 3-5 working days. This is after 5 telephone calls (and another to be made today )...and still no call back from the complaints department. It's no good being 'pleasant' on the telephone if you can't follow up with the goods. Poor show Tesco.....steer well clear pet owners !!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
overview