Waste of time, tesco made an error last year. They have taken no responsibility, not paid out. However they had no trouble taking all my DD payments. 

I've been insuring my dogs with Tesco for years, on and off when I can afford it. Never a single problem with payout. Once I had to go through a lengthy interrogation, which was not nice, but the outcome was still positive. I've claimed for injuries and illnesses, Tesco are very good, as long as the claim is genuine and follows their T&C's. Their customer service has always been polite and helpful. I am prepared that one day they may reject my claim, but I think I'll try to see their side of things then, because in my experience, they do not try to get out of paying when there is no good reason for it.

Avoid like the plague. When I had my shar pei puppy was noticed she had mild entropy and was stated by my vet no treatment was needed. After 6 years she had to have eye surgery as she had an eye ulcer and they will not pay the fees for vet surgery to clear this ulcer as it was noted this entropy was recorded in 2016. Even though I have had her insured with Tesco since 2017 after free insurance given with the price of the puppy they are refusing this claim. I shall be insuring her in future somewhere else in future

Paid 10years. My dog has a heart murmur 5 years ago. Never was a problem. Until now she needs tablets for heart failure. But has been refused any help. Because I didn’t say she had a heart murmur. They have taken payments for 10 years. Disgusting.

Never claimed, however just received my renewal policy by which they have increase my annual premium by a massive 49.5%. Avoid Tesco Pet Insurance, disgusting. 

DO NOT BOTHER TO INSURE YOUR PET WITH TESCO PET INSURANCE, they take their monthly premium but then refuse to payout for any treatment. £300 Vets bill, first ever claim with them after 3 years of being with them. Feeble excuses but they won't discuss the case further. Even the vet says their reasons for non-payment is out of order, he has been seeing our cat for over 10 years and therefore knows her history. 

The recent service I received on the death of my cavalier was dealt with in a kind and understanding way. I would recommend anyone who needs pet insurance to deal with such a very good company.

We recently lost out three and half year old Westie we had him to an emergency vet our own vet who referred him to a hospital vet to try and save his life unfortunately although the vets really tried he passed away . The hospital vet made their own claim through our Tesco insurance our own vet made a claim as did we also claimed for emergency vet Tesco when we rang told us we could also claim for cremation costs which we did. All claims were paid in full no hassles as we were grieving it was nice to have no upsets and all correspondence was very nice sending condolences so thank you Tesco.

my pet insurance that tesco currently provide goes up year after year by a big amount this year i said enough is enough i don't think i can renew at this years new exorbitant price i was hoping for some positive interaction to keep me as a valid & claim free customer no chance the person I spoke to just said that is the price and we will cancel your insurance then no we can tweak this or we can do that none of it tesco answer just cancel much easier i then decided to call tesco customer services for their response the answer was oh its nothing to do with us its royal & sun alliance who provided our pet insurance take it up with them but it was tesco bank who i called & tesco bank who my contract is with shame on you tesco total lack of sales skills no customer care or customer commitment just pass the buck why don't you ps my comments were passed to royal & sun alliance weeks ago i am still waiting for them to contact me

Disgusting company saying my pets recent condition is linked to a previous one so they don't have to pay out saying it started before I was insured with them total garbage going to take matter further if not resolved they want your premiums for doing nothing

I do not know why other reviews not so good. I can not praise Tesco’s pet insurance enough. Each claim has been handled very efficiently . I sadly had to say goodbye to my gorgeous boy and the claims department were very sensitive. I was kept informed of my claim progress... and I received a letter of condolences. I highly recommend. J Brown

Keep putting up the price but won’t answer the phone to say why.

I have 4 Cats, one of my youngest cats was unfortunately bitten on the tail, we took him to the vets that was open at the time (in normal working hours) to get checked out. The vet said he was probably bitten by another cat. My cat was given antibiotics and a cone collar and sent home. The cat collar was next to useless because the injury was 3/4 of the way up the tail so he could lick the affected area anyway. We had to take our cat back to our local vet (slightly nearer) for further antibiotic treatment because his tail was beginning to swell again and fill with puss. By this time the policy had renewed and gone into a new policy year.(Two Excesses had to be paid) Our cat had to go back to vets yet again because he had started being sick; he threw up the food he had eaten and then continued to bring up just liquid. The vet thinks it was the puss from the wound and maybe the antibiotics as well considering he had been on the medication everyday for just over a week. To remedy this, he was given an anti-sickness injection. This third visit coincided with the vet wanting to sign our cat off because they thought the injury was healing okay. We don't think it is, but who are we right? So the initial bill was £81.50, then £62.41 for the second trip and £53.11 for the third, all equating to £196.02. Because the injury went from one policy year to another we had to pay TWO excesses: £60+£60= £120, and Tesco Pet insurance wouldn't pay for the last visit because they said the cat wasn't sick due to the treatment!!! To summarise; I paid out £196.02 to the vets (plus my monthly payments of around £50.00 for the 4 cats), and Tesco Pet INS paid me the grand total of £23.91 back. Really I should have got back £196.02 minus the £60 excess = £136.02. Not £23.91!!! What is the point of having this Insurance? I've had cats all my life (I’m 47) and I’ve never suggested - when maybe I should’ve - that they put all these little clauses in just to minimise the financial damage their end. I'm quite happy to pay £600 per year - YES £600 for cover of my 4 cats - but when I put in a claim... BLOODY PAYOUT. P.S social media is a fantastic thing and of course I will be using this Bodacious, Splendiferous and down right Awesome tool to spread the message AND if I get more than say- 10 likes I'll be giving £10 to my local RSPCA centre so some good will come out of it and as for our cat’s tail lets just say it's not PURRFECT! Sorry. TTFN (Ta ta for now). Regards

On the renewal letter Tesco had my dog down as not being microchipped when in fact he was.An article on the internet said if your dog was microchipped then cost of dog insurance would be lower.I phoned Tesco with this information and was told that the premium I had been quoted would not change. Sounds like they are being a bit tight especially as the annual cost of insuring my dog has increased a lot this time around. This has made me look around for a better deal elsewhere.

Quite a few (what I consider) surprising exclusions, and not made clear but buried deep in the contract . I found this out to my expense when my dog had an impacted tooth - not included The premiums are appalling - all well and good. When u have a young dog but as your pet get older the premiums become extortionate. Of course I understand how insurance works , but having had the insurance for my dog since he was a pup , and without a claim for 12 years a renewal in excess of £60 per month seemed ludicrous . Once he got into his senior years the annual premium was rising about £10 per month. In Hindsight I should have cancelled much earlier and chosen another insurer (which I eventually I did considerably cheaper with less exclusions) And beware - when you do cancel -make sure you cancel the direct debit. Despite cancelling they still tried to take my money and then sent me a stroppy letter .

Cancelling after one year because I made a claim, they have put my premium up by over 50 per cent. Be warned !

We had been with Tesco for over 4 years, Each year they put up the payments without explanation and this month was the last straw as they took out 2 payments within 3 days of each other and when we rang up to enquire the customer service person we spoke to (Tan) was very rude and augmentative, he never once listened to the customer and when I told him that his attitude is disgusting he just brushed it off and just carried on. I wouldn't recommend Tesco Pet Insurance to anybody

They take money from your account ment to be on mnthly plan but they take money when they want and how much they want. Customer service waste of time.

Having waited over a month for a claim to be decided I am absolutely disgusted that my claim has been denied because my dog a lump removed and was not involved in an accident. I am a pensioner and the £400 plus bill is a big hardship for me. Only had one email from Tesco despite ringing them 3 times Had I been aware of these exclusions I would have made other arrangements. Tesco are quick to take your money. I will not be using Tesco pet insurance again, would rather pay a weekly sum to my vet practice to pay off the bill than to be ripped off