Swinton Insurance Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“Exhaust screw”

Written on: 07/12/2017

Very very poor service exhaust needed 1 nut to make safe and Swindon could not help then the guy from sos motorcycles said he didn’t want to help because he didn’t want to get blamed for anything . This is madness over 1 nut . Would never recommend this company to anyone waste of money and time… Read Full Review

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★☆☆☆☆

“wrong fuel”

Written on: 07/02/2017 by Layner1960 (1 review written)

I have had Swinton breakdown cover for two years and never made a claim , last night I put 20 litres of petrol in my diesel vw , I rang Swinton breakdown number and was told I was NOT covered for misfueling and would be charged £215 for the service ,my problem was solved by my son in law pumping out most of the petrol and then I filled up with diesel ,SORTED , as soon as I got home I cancelled my direct debit with swintons , also I WONT be renewing my car insurance with them ,lousy service… Read Full Review

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★☆☆☆☆

“Not good cover”

Written on: 07/12/2016 by Mateos490 (1 review written)

This cover was probably the worst policy I have ever had. On one occasion I was refused cover on the basis of the type of fault, leaving me in a very difficult decision on holiday, away from help and with a young child to consider. On another occasion refused cover based on exceeding maximum callouts, until they realised that they had miscalculated and that we hadn't actually exceeded our annual callout limit (this was also the first time they had ever mentioned such a limit). Do not take this… Read Full Review

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★☆☆☆☆

“awful service ”

Written on: 27/11/2016 by Whitehe149 (1 review written)

Called for recovery, told 60 mins. Picked up 95 mins and dumped at services 15 miles away. Then waited another 90 mins for another recovery firm to complete the journey. Cancelling immediately. Do not use!!… Read Full Review

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★☆☆☆☆

“DONT EVEN BOTHER!!!”

Written on: 11/11/2016 by Lola457 (1 review written)

I cancelled my policy this morning as wondered what on earth I am paying for!!! I phoned up as had a slow puncture to find out that apparently I don''t have Homestart!! Weird, as last year somebody and out a couple of roads away and repaired a flat tyre!! The guy on the phone said I needed to therefore be a mile away from home to which I replied ok I will call you tomorrow and hopefully tyre will hold out until then!! He then called back leaving a voicemail stating that his Manager said they… Read Full Review

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★★★★★

“helpful and quick”

Written on: 02/08/2016 by hixson2010 (1 review written)

After I read the reviews,my own expectation was not great,but when my recovery turned up within the hour I was chuffed to bits,lovely guy,recovery followed me home,and when my car did die at a junction,he quickly helped.can praise enough thankyou.ps I also had 3kids in the car… Read Full Review

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★☆☆☆☆

“3.5 hour delay”

Written on: 28/07/2016 by Danayr (1 review written)

I am a black cab driver in london, I broke down last night called Swinton recovery who told me I would get a recovery vehicle in 1 hour, all good, 5 minutes later I got a call to say it would be 1.5 hours, here we go. After 2 hours I called them and they said there agent were held up in traffic and would be 10-20 minutes, 25 minutes later still nothing so I called again, as you can imagine I was not to happy even more so when the operator hung up the phone, so I called again this time I was… Read Full Review

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★☆☆☆☆

“Awful ! ”

Written on: 19/03/2016 by Pippin26 (1 review written)

I am absolutely disgusted by the service of Swinton Breakdown Recovery ,as a lone woman I broke down on my way back from finishing work at 10pm as I live in a rural location I did not feel safe sat alone in my car. The operator said 60 -90 minutes I said I was alone and I got told that is normal time ! Thankfully a nice family came to my rescue and towed me home. It took me over 45 mins to get through to the call centre to advise that I no longer needed help. I am going to cancel advise other… Read Full Review

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★☆☆☆☆

“Don't even think about it!”

Written on: 20/11/2015 by EanHensley (1 review written)

So called "local garages" is a joke - really bad value for money, wait, rubbish value for money! I have a 796cc car, the idiot I spoke to on the phone said "Is that actually a car" followed by, are you towing a Caravan??? They just follow a script and read it like robots and have no local knowledge of where you are - seemingly can't use maps either. Worst thing? 0 priority for lone women. The "local" garage they proposed to use was not only nearly two hours away!… Read Full Review

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★☆☆☆☆

“Abandoned”

Written on: 09/10/2015 by 421Morris (1 review written)

Everything on dash was saying dont proceed.. Call for help. Rang for help and requested lifting as automatic and over 60 miles from home. This was agreed on phone. Over 4 hours later get a phone call to say they were on their way. Half an hour later van ordinary recovery truck not capable of lifting, turns up with a man you scratched his head and basically said the engines running so cant help. After numerous phone calls and basic banging of heads he told us to drive off and if we broke down… Read Full Review

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★☆☆☆☆

“Finishing Work”

Written on: 01/10/2015 by RyleeLindsay (1 review written)

last night I had a flat tyre and called the breakdown number. The lady was most helpful but the recovery driver was not very helpful. \i think he was about to finish work and couldn't be bothered to deal with it. he put down on the paperwork that no spare wheel. There was but he couldn't get it off the car. He took us home in the recovery vehicle and whilst driving home he rang his partner to say he would be home in 1.1/2 hrs. Obviously he was about to finsih and didn't want to delay his… Read Full Review

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★☆☆☆☆

“obnoxious”

Written on: 24/07/2015 by bxBird284 (1 review written)

Broke down at 1pm. Agreed with pleasant lady at 1.05pm that a hire car would be arranged for me to continue my onward journey. Further call from Swinton at 2.15pm to agree arrangement of car hire. Team Manager  then called back to ask why I didn't just go home rather than complete my journey. Team manager then assured me (at 3.15pm) he would call back to arrange onward journey. Waited one hour - called back but the person I dealt with on break. Waited another half hour, he was still… Read Full Review

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★☆☆☆☆

“Took over 4 and a half hours after promising within...”

Written on: 21/07/2015 by Swinton (1 review written)

Took over 4 and a half hours after promising within the hour. Many lies told by operators. I had broken down in West Midlands operators sent recovery truck to Oxford. We were two lone women in car. Many phone calls to them and every time being told it would be 40 min. Nobody ever arrived until the last phone call at eleven o'clock. The recovery truck person then phoned me and said the operators had only just contacted him. He said it is happening all the time they lie to people, and that's… Read Full Review

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★☆☆☆☆

“Shocking service ”

Written on: 23/02/2015 by Katier88 (1 review written)

Broke down at 1830 called swinton at 1857 someone finally came out at 11pm although I was first told someone should be out within the hour. We were then taken to the next services and dumped there and then had to wait a further hour and a half to get picked up again. In total it took 6 and a half hours from first phone call to getting home at 230am. I wouldn't recommend this cover to anybody they really don't care about their customers… Read Full Review

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★☆☆☆☆

“Too long to wait”

Written on: 24/01/2015 by Meghan101 (1 review written)

I broke down with my large scooter approx 16.20 nice sunny day in September so no reason for recovery to be extremly busy, when I phoned Swinton was told 50-60 mins then 20 mins later to 1h 20 from. Then a further 20 mins later a call from actual b/down company to say no motor cycle specialist available did I want to wait or be rcovered I opted for recovery as thought was roadside repair not possible I was then given an ETA of 1h 30 a further call gave an even later time taking ETA to after… Read Full Review

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★☆☆☆☆

“Lone 21 Year old kept waiting 3 hours in the daek”

Written on: 10/01/2015 by NoeMiles369 (1 review written)

My daughter broke down. First said it would be 90 mins, then said they couldn't find her, she was 15 miles south of wetherby but when the recovery Man called her he said he was coming from London!!!! She was alone and very frightened sat in the dark. They finally turned up 3 hours later. Terrible service - will be cancelling immediatwly… Read Full Review

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★☆☆☆☆

“TERRIBLE RECVERY SERVICE”

Written on: 05/12/2014 by dale1920 (1 review written)

Broke down 2.37PM recovered 9.45PM on M25 Told lie after lie Breakdown service they TREATED ME LIKE A PIECE OF DIRT… Read Full Review

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★★☆☆☆

“rubbish”

Written on: 25/11/2014 by brittons (1 review written)

Got a puncture was told an hour. Still waiting almost 2 hours. Rubbish service might cancel all my 3 policies not happy!!!!… Read Full Review

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★☆☆☆☆

“Total mother-fuckers”

Written on: 01/11/2014 by Mandydyy (1 review written)

Broke down and the c*cksuker's turned up 6 hours later and could not get car running and had to wait another 3 hours till they got a recovery out to me… Read Full Review

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★☆☆☆☆

“Long wait!”

Written on: 07/08/2014 by 1961Welch (1 review written)

Broke down on busy dual carriageway in Devon, gave exact location including highways agency's SOS phone box code, waited 90 minutes for the rescue man to call cos he couldn't find me. He was in Birmingham! Waited another hour for a local contractor to come who said he'd passed us 2 hours ago and called in to see if there were any callouts in the area, he was told no! Arrived home 5 hours after calling out, we were half an hour away :0(… Read Full Review

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