Swinton Insurance Breakdown Cover

Broke down 200 miles from home, recovered after 90 min, but then dump at a service station 11:15 at night, for another recovery firm to take me the rest of the way. 3 hours later, after numerous edtimates had been and gone, they still hadn't showed up. Rearranged in morning and again recovery firm didn't show up when they said they would. No one at Swinton cared or were prepared to sort it in a timely manner. Customer support team never called back as promised. Felt abandoned, powerless and trapped at services. Don't use, they're hopeless.

Phoned Swinton breakdown yesterday as car would not start. As I was already at work, I wasn't too bothered, regarding how long it would take for them to arrive. Phoned at 3pm and the repair guy was out at 4.50pm after being stuck in traffic for 45 mins in City centre. He had the car working in 10 minutes. Advised I would need a new battery. Justified as it had been the same battery for 10 years! He was friendly and courteous. I dont have anything negative to say. If anything I was very impressed. Its a shame we can't name the staff members as this guy was a credit to his company.

Very very poor service exhaust needed 1 nut to make safe and Swindon could not help then the guy from sos motorcycles said he didn’t want to help because he didn’t want to get blamed for anything . This is madness over 1 nut . Would never recommend this company to anyone waste of money and time

I have had Swinton breakdown cover for two years and never made a claim , last night I put 20 litres of petrol in my diesel vw , I rang Swinton breakdown number and was told I was NOT covered for misfueling and would be charged £215 for the service ,my problem was solved by my son in law pumping out most of the petrol and then I filled up with diesel ,SORTED , as soon as I got home I cancelled my direct debit with swintons , also I WONT be renewing my car insurance with them ,lousy service ,AVOID AT ALL COSTS , GO WITH A PROPER BREAKDOWN SERVICE!!!!!!

This cover was probably the worst policy I have ever had. On one occasion I was refused cover on the basis of the type of fault, leaving me in a very difficult decision on holiday, away from help and with a young child to consider.

On another occasion refused cover based on exceeding maximum callouts, until they realised that they had miscalculated and that we hadn't actually exceeded our annual callout limit (this was also the first time they had ever mentioned such a limit).

Do not take this policy - other more reputable organisations offer similar priced cover.

Called for recovery, told 60 mins. Picked up 95 mins and dumped at services 15 miles away. Then waited another 90 mins for another recovery firm to complete the journey. Cancelling immediately.

Do not use!!

I cancelled my policy this morning as wondered what on earth I am paying for!!!

I phoned up as had a slow puncture to find out that apparently I don''t have Homestart!! Weird, as last year somebody and out a couple of roads away and repaired a flat tyre!! The guy on the phone said I needed to therefore be a mile away from home to which I replied ok I will call you tomorrow and hopefully tyre will hold out until then!! He then called back leaving a voicemail stating that his Manager said they will not come out at any point to repair/change tyre!! I have lodged a complaint, cancelled direct debit and chosen other breakdown recovery for less than Swinton and get Homestart included!! Save your money!! Useless!!!

After I read the reviews,my own expectation was not great,but when my recovery turned up within the hour I was chuffed to bits,lovely guy,recovery followed me home,and when my car did die at a junction,he quickly helped.can praise enough thankyou.ps I also had 3kids in the car.

I am a black cab driver in london, I broke down last night called Swinton recovery who told me I would get a recovery vehicle in 1 hour, all good, 5 minutes later I got a call to say it would be 1.5 hours, here we go.

After 2 hours I called them and they said there agent were held up in traffic and would be 10-20 minutes, 25 minutes later still nothing so I called again, as you can imagine I was not to happy even more so when the operator hung up the phone, so I called again this time I was told the same the driver was in London near me and would be with me in 5-10 minute.

Yippee after another 20 minutes they arrive in total it took 3 hours.

I lodged a complaint and a manager called me, to my surprise he tried to make the same excuses, traffic, call volume but all I wanted was a reason why they continue to tell client of different arrival times throughout there brake down and still do not make those promises either they or there agent just continue to lie please do not use these

DA

I am absolutely disgusted by the service of Swinton Breakdown Recovery ,as a lone woman I broke down on my way back from finishing work at 10pm as I live in a rural location I did not feel safe sat alone in my car. The operator said 60 -90 minutes I said I was alone and I got told that is normal time ! Thankfully a nice family came to my rescue and towed me home. It took me over 45 mins to get through to the call centre to advise that I no longer needed help. I am going to cancel advise other lone women drivers to also do the same!