Husqvarna Viking sewing machines and sergers, beware! I purchased a Husqvarna Viking embroidery machine a few years ago. There are a few things that you need to know if you are considering this brand. 1- The most important thing is that if you are not the original purchaser then they will have nothing to do with you. They ask if you purchased it new or used? If used then the conversation is over. Technical support and software updates are important with an embroidery machine. 2-There is a usb stick that comes with the embroidery machines. If you misplace this stick it is NOT REPLACABLE. Period. I read a blog that a lady's dog ate hers and they told her to follow the dog around in order to retrieve it because it is not replacable. 3-Repair service is minimal, and in our service almost impossible to find. I drove an hour to the repair shop, was charged $129 and the machine works no better than when I turned it in and the front hinge is now broken off of the tray. I still do not have a good straight stitch. The explanation? It is old and the board 'forgets' what the tension should be.

I recently purchased a Viking 300 embroidery machine from Viking dealer. I was so excited my first embroidery machine that I had been looking so forward to. This soon turned into a nightmare. The dealer I bought the machine has been one of the worst experiences in customer service I have had to deal with in a long time. After buying the machine and having to go back to the dealer to get the sampler embroidery card they did not make sure was with it I was told I bought a low end machine and basically got what I paid for. What I paid for was the machine I wanted and expected them to know what needed to be with it. I called customer service at the Tennessee branch hoping they could help me get the booklet I needed for my embroidery. That was a joke. I was told I would have to go back to the dealer, the one I don't ever want to deal with again, and I should have made sure I received everything with it before leaving the store. She was quite rude in customer service. Well since it was my first embroidery machine I was expecting better customer service and the dealer knowing what I needed. I am just so over Viking right now, I am so upset. Again never ever ever will I buy a Viking machine or deal with another Luke's Sewing Center where Vikings are sold. I am going to trade this one in with a dealer who I know is reputable and buy from a company I know is reputable.

This machine is a bit pricey and overly complicated or superfluous. I have been sewing since i was in high school and thought i would upgrade to a better machine, or so I thought. The buttons are a bit on the over kill side . Once I read the manual and worked with the machine it is not hard to use, but the needles break often, threatening the bobbin is sometimes difficult. I do not like the fact that the embroidery accessories are cumbersome to program and overall I would not recommend this.

I paid $ 6000 for this awful Ruby machine. From the very first it banged, groaned and hissed upon calibration. JUst about everything hat could go wrong did so. IT was very erratic in operation. Some days it would work well and on other days zap! The dealer never provided me with education. A ot of things went wrong and he always blamed me with the failure. For the last 3 mos. machine constantly nested on he back side of the material. That, too, was my fault. IF that be so, the dealer should have come off his throne and showed me what I did wrong. I am an exerienced user and went from Brother to Viking in order to get local service, not to travel 60 miles to dealer. The purchase was a big mistake. I intend to go back to Brother for my new embroidery machine and the 60 mile trip will be worth it to go to a dealer who knows about what he is selling and cares about his clients. I paid for the Vantage plan for help over the phone but there were many times they could not help, the dealer would have to see and remediate. Big joke! He had my money for his new mansion, couldn't care less. Viking should make their dealers accountable. I own Bernina sewing machine and serger and always had instruction after each purchase. The dealer should be held accountable. The pubic needs to be protected from the dealer who is the only one in about 50 mile radius. He does not feel he has an obligation. I never sat down and did hands instruction with him. I attempted to return the machine to dealer but was denied I have lost a lot of money and will not forget what this dealer did to me. I will never buy any Viking products again. What happened to the machine? I donated it to charity. There is no way I can work with this quirky machine.

I got my first Viking in 1973 and have been sewing on them ever since. The machines are built to last. My first on still sees well. My children even repaired their tent on it when the were small. I now have five of their machines and a server. My daughter and grand daughters like to get together and have a sergeant. The machines are easy and fun to use. For my money there is no better machine.

After the first year of 10, I have been able to only sew with micro stitches. Top stitching is impossible because stitches are ugly.

I do not embroider w my machine. I sew clothing and household items. This machine is incredible. I purchased it at Joann's where I was able to test sew on Singer, Brother, and the Opal. I have sewed for 40 yers and have only owned 2 machines in my lifetime, a singer and a white. The Opal is so much smoother and operates exactly as advertised. I love it and do not regret its purchase. It is also a consumer digest best buy. Drawback: optional pressed feet are expensive and are not interchangeable with Singer compatible feet. Advantage; 20 year warranty, trade-up program for first year of ownership

Absolutely abhorrent. The Designer I USB cannot even correctly update operating versions based on their own instructions. You are a complete fool if you spend your cash on this piece of trash. Level of skill: Computer Expert. Recommendation based on technical merit of device: Avoid at all costs.

I've been sewing garments of all types for my family for over 55 years! During that time I have bought the "top of the line" sewing machines as follows: 1. White, 2. Kenmore, 3. Pfaff, 4. Pfaff, 5. Bernina, 6. Viking Sapphire 830 which I traded up for the 7. Viking Designer SE which I still have and adore, and last but not least I recently added a 8. Viking Sapphire 875 to use for everything but embroidery. Yes, my Sapphire 875 was made in China, and all I can say is: "Thank you, China!!! What a fabulous job you did manufacturing the very best designed sewing macnhine on this planet." All the top machines do more or less the same things. (I tried them all before I bought.) In my opinion Vikings do them better and far more simply because they are better engineered with the user always in mind. If I were going to design a machine, it would be a Viking. Reading your manual will solve 99.9 percent of any problems.

I thought my first machine was a lemon. Apparently all these machines are. Since the first one was a used, one year old machine, I thought that was the reason it sucked. I thought this new one was safe, and would be a good machine. I bought this new one against my husbands approval. I thought he was being unreasonable. I have had it over a year and have not had much of a chance to use it and the first time i get a project that uses slightly heavier material it seizes up. As per usual my husband was right. I had my heart set on having this machine because I thought it was a high quality machine. I can't even use it now, and if I take in for service and they charge me for a service fee, heaven forbid. I don' t want to listen to my husband rant and rave because he was dead against it. I t is a 1500.00 paperweight. I would hate for any of you to have this happen so think twice befpaperweights here are plenty new brands out there. I read on one review that china makes these machines now. Is that true?

Nothing but trouble. I would not recommend this to anyone.

I have just had my Husquvarna sewing machine seviced after nearly 40 years of use, it has been very reliable and was told it would be good for another 30 years at least. Not sure if a new one would be as good, will be leaving it to my daughter in my will! Thanks.