My car was broke after 11 days. I took it back to stoneacre in Wigan it needs coils and sparks. Well thought they supposed to check if when you left with it obviously I was wrong. Anyway need my car for work was hoping they'd fix it there and then how wrong was I. They couldn't fit me in till the following Saturday. Bad customer service no apologies nothing.

Don't get me wrong the service team and work carried out couldn't be better and having a vedio update of any problems was cool. Unfortunately my issue lies with the cost and sale of a service price capped linked to my warranty. I was led to believe that every service would cost £150, unfortunately it was left out that this only covered a very basic service of oil and filter change.. So when I turned up and was told it would cos £360+ I was not happy. Won't be using again as this basic service has been quoted at £80 elsewhere. Nice service team, shady sales in my opinion.

Stoneacre operate a Call Centre, based in Thorne near Doncaster. Once you have made a purchase or shown interest, the Call Centre will pester you by phone and text. Multiple advisors will call you, competing to make your service booking and sell you un-needed high profit add ons. Be careful - they start pestering so long before a service that if your service is then done too soon, you'll then be hit with the out of warranty excuse when something needs doing. They don't entertain anything that's not black and white warranty based. They lack good old customer service and customer retention skills. The Call Centre, far from generating business is very likely to drive my custom elsewhere.

Great company to deal with apart from the constant after sales calls on all my numbers on file trying to sell me the service plan, Not needed, and they do not get the picture that I dont want their products.

First of all initially quoted by Stoneacre over £500 for this service , eventually came down to £465 still too expensive but went ahead anyway - was told this will be the dearest service and future ones will be around £200 , however have been quoted £400 but that's another story. . Driver picked my car up from home for service , fine , informed driver that petrol cap release not working and can this please be fixed. When car returned was told fixed now but guess what happened when went to petrol station to fill up car , yes release cap would not work so had to ask for help (again) , how embarrassing !!!. Will be looking to service car next year at different garage - someone who will listen .

I bought a car from stoneacre just under 2 yrs ago and was not happy with it. I decided I would go back and see about getting another car. this time the sales person was a lot better and seemed to be more knowledgeable. I didn't feel pressured into buying the car and went home with some figures and talked it over with my partner. we went back 2days later to look at the car again. in that time they had managed to get the price of monthly payments down which we were happy with. we are very happy with the new car so far as only had it 5 days. I am pleased with my purchase and am getting my faith back in them but only time will tell. but so far I feel that they have got better than last time.