Stoneacre Reviews - www.stoneacre.co.uk

★★★★☆
3.8 / 5
72% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Trading Standards”

Written on: 29/01/2021

For legal reasons I cannot present details here, however I am having to seek advice from trading standards so unprofessional and disingenuous have been my dealings with this company. Ever were the words caveat emptor ‘buyer beware’ more applicable. To compound this the complaints department should be renamed the department of self-justification and hard luck buddy! and the service department the disservice centre. Shocking, shabby and an experience that has left me zealous in warning… Read Full Review

Karol2905's Comment

Written on: 23/02/2021

Unfortunatelly i had The same experience with them! People Please avoid stoneacre!!!

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★★★★★

“Easy Online Purchase”

Written on: 16/01/2021 by Jayhug (1 review written)

Many thanks for organising the delivery and handover of the Fiat 500 - we are very happy with the vehicle and think it will be a great car for our daughter going forward! The photographs of the vehicle were accurate as was the description and specification. We have found the online car buying experience excellent and would highly recommend this method of car purchase in the current pandemic situation. … Read Full Review

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★★★★★

“Great Salesperson”

Written on: 19/10/2020 by Itsmeself (1 review written)

Found the salesperson and the team at Rochdale to be truly excellent, we were so impressed that we bought 2 cars… Read Full Review

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★☆☆☆☆

“Be Careful !”

Written on: 03/09/2020 by Geosort (7 reviews written)

Tried to buy a new car with this dealer an easy process as it was a cash sale. Unfortunately it became complicated. I genuinely tried to do the transaction on line with home delivery. Worryingly the VIN Chassis number I was given by the salesman suddenly changed to another vehicle when I received the contract from the Business Manager. Luckily I spotted their error. Understandably I discontinued the process… Read Full Review

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★★★★★

“Stoneacre Gateshead Toyota”

Written on: 19/08/2020 by PB1981 (1 review written)

After trawling through loads of dishonest used car dealers for a whole week and finding all of the cars I was looking at to be more or less un road worthy I was getting really fed up!! Whilst being on paternity leave, the last thing I needed to be doing was trying to find which dodgy motor to buy!! The only conclusion I could come up with was to buy from a main dealer as I would at least get a warranty and they have alot to lose if they sell me anything dodgy!! Since I had trouble free… Read Full Review

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★★★★★

“Stonacre wallasey your the best !! *****”

Written on: 06/08/2020 by WestonMaher (1 review written)

rang stonacre wallasey..and got put through to a sales advisor who booked us in for a chat.. lovely guy was waiting for us and remembered us from a previous visit.. with a smile ! socialy distancing of course! after veiwing a number of cars online & in the showroom.. we decided on the car for us.. he got us a fab price for our part ex..and 5 days later we picked our lovely new car up..beautifuly valeted.. even sorted the tax online for us...and talked us through everything.. ...all staff where… Read Full Review

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★★★★★

“Good friendly service - Chesterfield”

Written on: 19/06/2020 by roy.hutchings (0 reviews written)

I was offered good and friendly service by the two guys I dealt with. I am quite happy with the Suzuki Swift. I have only so far done a limited amount of mileage but am sure that I will be very happy with the car. It is comfortable and easy to drive.Obviously like all new cars there are things that are not too easy to set up. One man has offered help in setting up the contacts on the phone. I am sure he will be only to willing to help me with any other minor problems I might have… Read Full Review

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★★★★★

“Overall very good ”

Written on: 21/03/2020 by Helendent123 (1 review written)

Excellent service would recommend anyone to go there fantastic service by the two guys from the Scunthorpe branch I have been going to this company for the last 10 years always make you feel welcome… Read Full Review

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★☆☆☆☆

“dreadfull”

Written on: 09/03/2020 by tonygail (1 review written)

purchased a used kia from worksop branch, do not buy from these people, car was found to be damaged and had it in 3 times to repair and 3 times repairs failed, once they get your money that's the end for them, stoneacre should come with a health warning, head office is a waste of time, had to get arbitration in and still the repairs are rubbish , next stage is court, stay well away from them, been fighting for our rights nearly 12 months and still no nearer a solution, worst company ive ever… Read Full Review

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★★★★★

“Excellent, efficient, professional set ”

Written on: 08/01/2020 by Strathspey (1 review written)

I took my wife’s car for it’s annual service to STONEACRES York. They kept me informed throughout the day on the progress, and informed me of the defects which required attention without being pushy. The car was ready ahead of time, documentation was detailed and accurate, and they provided A new loan car. This is dealer service as it should be!… Read Full Review

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★★★★★

“Stoneacre hull branch”

Written on: 01/11/2019 by Mazda20172310219 (1 review written)

Excellent service from stoneacre hull the person I dealt with and the team sorted out everything to make it a pleasure to buy my new car this is a great dealership that looks after you a special thank you to the person I dealt with as he was fantastic through out and got me the deal sorted in a few hours highly recommend… Read Full Review

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★★★★★

“Great, quick and polite service”

Written on: 11/09/2019 by MandyCMac (1 review written)

I took my car for it's service and MOT. I was able to book an appointment which was most convenient for me. They sent me a video of the service within 2 hours and although the car had failed it's MOT I phoned them up and they done the necessary repairs then and there for me. I was very pleased with the quick friendly service. Thank you Stoneacre… Read Full Review

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★★★★★

“My 108 Top”

Written on: 28/08/2019 by JulieDofStoke (1 review written)

I was contacted by one of the sales staff who had sold me my existing car two years ago. The replacement car he suggest was the same model, but was updated with a new colour for 2019. Allowing for my old car in exchange, a deal was struck which I am happy with. The handling of the purchase transaction and the supplied condition of the replacement car was perfect. The Team at Stoneacre Stafford made the purchase process one which was simple, easy to understand and straight-forward in terms of… Read Full Review

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★★★★★

“Stoneacre made it easy”

Written on: 06/07/2019 by veryhardtofindaname (1 review written)

Just purchased a nearly new Suzuki from Stoneacre Peterborough and could not be happier with it. The whole process was stress free and easy largely due to the team at the branch who where all great. Hate buying a new car as I find the people unpleasant and misleading. Will return here when I need another car. (hopefully in a few years)… Read Full Review

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★★★★★

“Excellent service”

Written on: 12/06/2019 by rogerselby (1 review written)

Took my car into the Nottingham branch today for 2 recalls. The person I dealt with booked us in told us the procedure advised us about various details and booked us out. She was very polite, knowledgeable and a credit to the company. There was a video sent to my mobile with the service engineer working on the car. I could only see a bit of it and thought it was a waste of time. A couple of extra things needed doing which I agreed to and everything was sorted and finished by the time we needed… Read Full Review

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★★★★☆

“The salesperson.”

Written on: 10/06/2019 by Melanieu312 (1 review written)

After having a previous awful experience with a saleswoman at stoneacre wigan i wasnt sure i wanted to go back.so glad we did.the salesman was so good assisting us to find the car we now have.he has given invaluable after sales service too.assisting us with paperwork from previous car which was written off.nothing is too much trouble.pleasure doing business with him… Read Full Review

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★★★★★

“Peugeot 2008 Auto GT line ”

Written on: 16/05/2019 by Barbara2711 (1 review written)

From the onset of the choose of vehicle we intended to purchase the overall experience of purchasing our new car has been 1st class. All of the staff involved at Stoke Peugeot have been extremely courteous and helpful on every visit we have made.The Salesperson who was involved from the initial order to the delivery, and of course the present of my beautiful bouquet of flowers, we send our sincere thanks for all his friendliness and thoughtfulness throughout the transaction… Read Full Review

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★★★★★

“car purchase ”

Written on: 07/05/2019 by DaveandGail (1 review written)

The service we received was excellent 10 out of 10 for the sales man who dealt with us, he sorted out a test drive, did all the paper work he made us feel very relaxed, well done to him: you're a star. And thank you stoneacre … Read Full Review

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★★★★★

“NOTTINGHAM BRANCH”

Written on: 06/05/2019 by jonesynotts (1 review written)

In the past 6 months, I have traded family cars for newer models. Great service from the sales team. Happy to recommend.Thanks… Read Full Review

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★☆☆☆☆

“I will never use this company”

Written on: 04/05/2019 by emmanuel.blankson (1 review written)

I will never use this business, very bad customer service. I saw a Peugeot 208, 2012, black on autotrader. This car was at the Dewsbury centre. Spoke to sales advisor who told me that because I live more than 50 miles away, they cannot sell the car to me. Absurd. Numerous calls to find out why, no call back. Very very very bad service. Please don’t use them. As far as I’m aware, anyone can buy a car anywhere they want but not this company, as far as you live 50 miles away, they can’t… Read Full Review

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