tReds Reviews

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★★☆☆☆
2.3 / 5
32% of users recommend this
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  • Quality of service

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  • Value For Money

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Latest Reviews

★☆☆☆☆

“To exchange or not to exchange”

Written on: 12/05/2017 by Tommo5854 (1 review written)

My daughter brought a pair of shoes for work, kept telling her to stop bying cheap shoes, you only get what you pay for. So she paid £45 for a black pair. Took them to work, she works inside, but after a hour they started rubbing and cutting her foot, it appears there is a black plastic piece cutting into her toes. She asked me and her mother to take them back to the shop, which we did today. The salesman, for want of a better word, turned the shoes over and said that they would not exchange… Read Full Review

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★☆☆☆☆

“Awful, unprofessional”

Written on: 12/05/2017 by KameronWren (1 review written)

Cancelled my purchase while shoes are still available for sale their website... 5 days after purchase was made they have realised item is not in stock. According to their website it should be dispatched within 1-2 days! 5 days later however they only decided to start processing my order... And I received an automatic email confirmation about my item being out of stock with no apology or concern. What a welcome treatment for a new customer! Awful… Read Full Review

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★☆☆☆☆

“Very bad retailer”

Written on: 08/02/2017 by SueC1999 (1 review written)

My son paid £55 for a pair of trainers that lasted just over 3 months. The shop won't refund my son stating that the fault is down to wear and tear so it would appear that you shouldn't actually wear any trainers bought from this shop in case you wear them out. The shop simply refused to accept that the trainers must be faulty and I am disgusted by the way they are trying to wriggle out of their responsibilities as a retailer. Will never shop here again. We received a response from the… Read Full Review

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★☆☆☆☆

“2 Left Shoes!!!”

Written on: 06/02/2017 by MaximusBailey (1 review written)

I ordered a pair of fabulous red Rubyshoos from TReds and paid for express delivery as my Sons wedding was in a few days.I was thrilled when they arrived. I put on the first shoe on and I was thrilled but then I tried on the second shoe and this is when the problems started.I quickly realized that they had sent me 2 LEFT shoes!!! By this time it was 4pm on the Thursday and the Wedding was on the Saturday.I quickly telephone tReds customer service team to be greeted by a rather apathetic person… Read Full Review

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★☆☆☆☆

“Disorganised service online, ruined my Xmas. BEWARE! ”

Written on: 23/12/2016 by Ryleighb476 (1 review written)

I purchased pair of hunter boots for my father... had confirmation email that they will be delivered 24th Dec at the latest... Great I thought! Xmas present sorted!! I WAS WRONG! Days after I ordered them, I received another email to say that the box is damaged and they have refunded 10% to compensate. That's fine, I thought... no big worry. Then , UNBELEIVABLY , another day or two later, I had yet ANOTHER email, saying THE ITEM IS NOT IN STOCK and have refunded me the full amount back. So… Read Full Review

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★☆☆☆☆

“Beware the Refund Trap”

Written on: 04/06/2016 by gfStanton215 (1 review written)

I tried to return an item that was 4 days over the 14 day refund policy. I very rarely return items and to be told I was 4 days over is an absolute insult!!! The sales assistant was blunt and rude too. Avoid… Read Full Review

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Hamiltonmm's Comment

Written on: 18/08/2016

I have been refused a refund too over static shocks. tReds won't refund because I wore the shoes once. How would I have known about the static shocks if I hadn't worn them. Catch 22 or what?

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★☆☆☆☆

“Appalling Lack Of Customer Service”

Written on: 05/02/2016 by K8ty (1 review written)

This review is not about the store, which I love, it is about their online facility. I have given 1 star as I cannot have it published with a 0. I ordered a pair of converse in my usual size, I currently own 3 pairs, on the Saturday, and paid for next day delivery. I was expecting them to arrive on the Tuesday. I received confirmation and a choice of delivery options. I chose "leave with a neighbour" as usual. They didn't arrive on the Tuesday. On the Wednesday I received 2 texts advising of… Read Full Review

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Unhappytredscustomer's Response to K8ty's Review

Written on: 14/09/2016

I totally agree their customer service is terrible.

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★★☆☆☆

“will spend my money elsewhere!!”

Written on: 02/12/2015 by Gretchenc196 (1 review written)

Sales girl was quite rude and unhelpful. Not a lot in my size usually anyway, but I asked what they had in converse. She said it wasn't possible for her to keep looking at what there was in my size and that I should just pick which design I liked. After 6 or so unavailable she just sort of huffed off and went and served someone else. I wanted some winter boots too, but took my £200 and spent it elsewhere. I will not be visiting Treds again… Read Full Review

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★☆☆☆☆

“No customer service ! ”

Written on: 29/09/2015

I purchased a pair of Holees shoes for my son he wore them for no more than 20 mins one side cut his foot and drew blood I felt inside shoe and it was rough : I took them back to shop with receipt explained they weren't fit for purpose as couldn't be worn without side of foot being cut open the manageress was very unhelpful said she couldn't help told me to phone head office which I did & they said it was the shops decision so I phoned the shop spoke to manageress and she refused again ! So I… Read Full Review

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Nocustomerserviceattreds's Comment

Written on: 20/03/2016

I was in exactly the same situation in a Weymouth Store! Perhaps head office tell all their managers this. Despicable service. I would advise anyone to stay away and buy brands elsewhere.

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★☆☆☆☆

“false advertising ”

Written on: 16/09/2015 by Tylern361 (1 review written)

Third order in under a year third time few days later they contact you to say that the order can't be honoured. They take your money sit on it earn interest then don't deliver this is now the third time this Haa happened I'm a regular customer but not for long. Customer services could not even have cared. Trading standards will be informed… Read Full Review

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★★★★★

“Superb”

Written on: 09/08/2015 by Cadencei187 (1 review written)

Been searching everywhere for replacement Converse calf high boots for daughter and tReds not only stocked them but had 66% discount on them. Ordered straight away via website which is very user friendly and received them and a free drawstring bag within 2 days no issues whatsoever. Brilliant service and one very happy daughter. Would definitely purchase from them again can't fault them… Read Full Review

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★☆☆☆☆

“Nothing ever in stock!”

Written on: 12/04/2015 by Raincloud111 (1 review written)

Placed an order for item that was in stock and had email within minutes to say not available, This has happened on a previous order also. Waste of time! I notice comments on here, that it has happened to others also… Read Full Review

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★☆☆☆☆

“Not worth ordering from”

Written on: 04/02/2015 by PhoebeHahn (1 review written)

Placed an order for item that was in stock and had email next day to say not available, ok if only happened once but this is the second time… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 06/01/2015

Order size 10, received size 8. Had to email them 4 times before they bothered responding, and wanted me to pay to post the shoes back to them. As compensation they offered me 15% off a full price purchase. I'd rather cover myself in honey and roll around in bees than use their useless company again… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 01/11/2014

Converse shoes were purchased from this store which developed a hole within a week. They were sent to their head office and their report back states it's not their fault. No refund available from the store. Customers should be aware of this policy when purchasing from this store and double check the quality and any damage to the goods before you leave… Read Full Review

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★★★★★

“Faultless!”

Written on: 14/08/2014

Had been looking for a particular pair of birkenstocks everywhere and couldnt believe my luck when I found them on the tReds website in my size and even better in the sale! Ordered them and recieved them two days later with regular updates on my order via email, was so happy with them decided to buy another pair and recieved the same excellent service , thank you tReds you have gained yourself a very happy customer. I wouldnt hesitate to buy from again… Read Full Review

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★★★★★

“fantastic service. From order to delivery less than a...”

Written on: 05/06/2014 by Baileyax43 (1 review written)

My Sketcher shoes arrived promptly, colour and size as advertised. Will definitely use this company again. Can't fault them at all. will be recommending them to my family and friends… Read Full Review

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★☆☆☆☆

“unhappy service for sid”

Written on: 29/04/2014 by Michaely438 (1 review written)

on1/02/2014 bought a pair of vans from the basildon store the rubber sides came away from the canvas and a hole started to develope near the rubber surround took them back and was refused an exchange they cost 39.99 so for less than three months wear it work out expensive have now got on to vans head office in swizerland to sort their franchise out... less than one star for treds… Read Full Review

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★★★☆☆

“Hmmmmmmmmmm...”

Written on: 08/08/2013

I went in search for a pair of converse and I saw that there was a sale which was really good however, since my size was different to the one on display I asked if it was still the sale price and the guy said that my pair was full price so when I went to pay they told me it was the sale price so I nearly got mugged off but overall the service was good apart from that guy and I havn't had any other problems so far… Read Full Review

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★☆☆☆☆

“Shoes falling apart on day 2”

Written on: 07/08/2013

I ordered a pair of heeled boots last weekend that arrived at my house Tuesday, I wore them to work 9-5 weds, thurs and Friday. On Thursday one stud fell off the heel, fabric not ripped it just somehow managed to come loose when walking round town, I have lost the stud unfortunately. Also whilst at work on Friday they felt very uncomfortable and I notice that the inside sole cushion things had come loose and had on both shoes gathered up round the toes and are now very uncomfortable and i am… Read Full Review

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