BSM, Nationwide UK Reviews

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★★★★☆
4.3 / 5
83% of users recommend this
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BSM, Nationwide UK

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★★★☆☆

“The first instructor i was given refused to collect me...”

Written on: 20/06/2018 by Autumn53 (1 review written)

The first instructor i was given refused to collect me from my home, as they felt the distance was too far from where they lived, they also turned up over an hour late on a number of occasions. The second instructor was better to start with but started to turn up at different times than those arranged, when it came to my test i asked him to sit in the car with me, he refused as in his words 'i didn't ask proper', on my next test he doubled booked the test with another student, and said that i… Read Full Review

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Bsm1's Comment

Written on: 21/06/2018

We're really sorry to learn of your dissatisfaction and would like the opportunity to address your complaint. If you haven't raised this again with our customer support team we would be happy to investigate this further. Please get in touch via our 'contact us' page at your earliest convenience.

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★★★☆☆

“Passed at last. ”

Written on: 05/05/2018 by ntCoffey232 (1 review written)

We spent around £1500 with BSM on my sons lessons. I had bad feeling about instructor early on. I made a complaint to BSM when he swore at my son after he failed his second test. BSM did handle complaint well and found him a female instructor who was amazing and extremely patient with my son. He only had 7 more hours tuition with the instructor and she totally gave him the confidence he needed to pass. My advice is to make sure you arr comfortable with the instructor not just the company… Read Full Review

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★★★☆☆

“Depends On Who You Get”

Written on: 06/09/2017 by 437Thorpe (1 review written)

My first instructor was awful, he was not only a bad driver himself but rude and aggressive too. Luckily I later changed to a different instructor who wasn't too bad. I would recommended trying to find a driving instructor who you know and get along with. Choose an instructor not a company!… Read Full Review

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The Aa's Comment

Written on: 09/09/2017

We're sorry to hear you had cause to be unhappy with one of our instructors, we do hope you raised your concerns at the time with our team so this could be addressed. We're happy you found another instructor who you was comfortable with.

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★★★☆☆

“Bsm is very good ”

Written on: 07/10/2016 by Shepherd147 (1 review written)

Bsm is good driving school but the only problem they don't listen to their student even their instructor treat them very badly. I hope they should listen to the learner and at least inquiry about it… Read Full Review

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★★★☆☆

“Rude, unprofessional instructor. Made me cry. ”

Written on: 15/09/2015 by kjMcNeil15 (1 review written)

Just had to swap instructors. Lessons were going well, but my instructor had, a few months ago, cancelled so many lessons that I had considered leaving him earlier- He cancelled/rescheduled 3 in one month! But I stuck it out because BSM are so well respected, and during the lessons he was very good. However sometimes his comments got personal. In our last lesson, we had a new car and I didn't adjust to it well, but he said things like "It's like you aren't thinking today" and "what is… Read Full Review

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★★★☆☆

“Good experience....”

Written on: 22/11/2013

BSM instructors and call centre staff were very helpful. I would definitely recommend others to use BSM… Read Full Review

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★★★☆☆

“disappointed i never past my driving test not bsms fault ”

Written on: 19/07/2013

im disappointed that with bsm i have failed my test 3 times i think i will go for another driving school as bsm are very expensive! my first instructor i didnt like his teaching methods the second driving instructor i got was much better i was very confident with his teaching methods as he always encouraged his pupils to keep a notebook on the manuorves… Read Full Review

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★★★☆☆

“Instructor good but the company...my god”

Written on: 23/10/2012 by rbear20 (1 review written)

My instructor is great and he's so organised and genuinely cares, funny and makes you feel comfortable. He's also got good reviews etc. The only problems I've had have involved my lesson slots (which I have booked with my instructor) to be replaced by other people. like they matter more than I do, I've missed weeks before because I've been caste aside for other people to have their test prep lessons... I need my lessons just as much as they do!


My instructor apologised and explained that its the
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Bsm1's Response to rbear20's Review

Written on: 29/10/2012

Hello rbear20, if there is anything you would like us to look into regarding this, please email us at [email protected] Regards BSM

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