Dune Shoes Reviews

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Dune Shoes

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Latest Reviews

★☆☆☆☆

“Dune London 485 GRANDD Nude Leather Shoes”

Written on: 20/02/2020 by MrsM1975 (1 review written)

I purchased a pair of Dune London 485 GRANDD Nude Leather shoes, I have only worn the shoes a maximum of 32 hours and they have worn badly on the bottom of the heels and on the leather. For leather shoes that cost £60 I would have thought they would have lasted longer. I have purchased cheaper shoes from other manufacturers that have lasted me years. This experience has made me realise that buying more expensive shoes does not guarantee quality!… Read Full Review

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★☆☆☆☆

“liars and disgusting service”

Written on: 08/02/2017 by buff1ne (1 review written)

Bought boots online for £50.00. Unfortunately they were not a good fit. So decided to pack them up and return them. I didn't get a refund so I contacted them and was told there was broken glass in the box with the boots and they could not touch it for health and safety reasons and they were sending them back. When the boots arrived no trace if broken glass in the box or boots. And the receipt for the refund was ripped off. I'm very angry and disappointed with the underhanded way they have… Read Full Review

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★☆☆☆☆

“Adding my voice here from a Men's shoe perspective”

Written on: 09/06/2015 by JamesLW (9 reviews written)

Bought a pair of 80 quid shoes from Gatwick Airport branch. I figured a decent, respectable high street store would be a decent bet for some fashionable shoes. I bought them because I liked the look. After 2 weeks, the outside 'suede' started to scratch/peel off. After 3 weeks, both heels started to squeak and fall apart. Dreadful quality. Avoid at all costs. Have returned for a full refund - returns can take several weeks to process. What a shambles. Please note: Store staff were very… Read Full Review

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★☆☆☆☆

“Dune shoulder bags with Buckles.”

Written on: 17/05/2015 by nicole-10 (1 review written)

Paid around 80.00 for a beautiful shoulder bag, which has buckles detailing where it meets bag- both sides. Has absolutely wrecked my clothes. Any garment with a slight knit in it gets snagged, and have brand new jumpers with holes. Forever having to ask complete strangers to unhook me from around the back.After the last new jumper ruined; i now only use it with flat fabrics. I do not recommend at all. Unsatisfactory customer service - i don't know why they pay for that department- only really… Read Full Review

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★☆☆☆☆

“Frightful”

Written on: 07/05/2015 by Thomasere (1 review written)

I will not buy boots in here . Terrible boots terrible service… Read Full Review

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★☆☆☆☆

“Where to start ... Terrible ”

Written on: 26/01/2015 by DamarionCasey (1 review written)

I purchased a pair of black boots from Dune Oxford street . I tried the right black boot from the sale display on the shop floor and decided to purchased them . I asked the sales assistant for a fresh pair but I was told that they only had that pair left. I decided to purchased them anyway trusting that the product was in good condition. The sales assistant never showed me the left boot and simply added the right boot from the shop floor display into the box . I only gave a quick glance at the… Read Full Review

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Nayousabi's Comment

Written on: 12/01/2017

That sadly is Dune for you as I and my daughter have discovered. We bought 4 pairs of shoe of dirrent colours all same size, however on of Gdn shoes does not feel right, it's extremely tight, contacted Dune and they could not care less

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★☆☆☆☆

“Terrible ”

Written on: 24/01/2015 by Isabelalmeida17 (1 review written)

On the 13th of January 2015 I purchased a pair of boots from Dune shoe-shop. I tried the black right boot from the sale display on the shop floor and decided to purchase them. I asked the sales assistant for a fresh pair but was told that they only had that pair left. I decide to purchased them anyway trusting that the product was in good condition. The sales assistant never showed me the left boot and simply added the right boot from the shop floor display into the box. I only gave a quick… Read Full Review

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★☆☆☆☆

“Never buy sale items in Dune”

Written on: 01/01/2015 by LesleyJones13 (1 review written)

Saw a nice pair of boots just before Christmas, I have a size 8 feet, they were very slightly too small but i asked if they were leather and would they therefore stretch and was told by the manageress and the assistant they were and would. When I got them home I had second thoughts and was worried that they would kill me, I walk a lot. I took them back and asked for a refund, they said they did not give refunds on sale items and it is printed in small print at the bottom of the receipt. I was… Read Full Review

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★☆☆☆☆

“Faulty boot. No reply.”

Written on: 16/11/2014 by Clarao202 (1 review written)

I bought a pair of barbour boots from website. Insoles are faulty. E-mailed customer services weeks ago about replacement but no reply. Same as other reviews really, non answer to mail, refusal to post reviews, etc. £140 write off. Avoid this shabby company even if the price is good, believe me I wished I'd paid an extra tenner or two somewhere else!… Read Full Review

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★☆☆☆☆

“Online shopping ”

Written on: 16/11/2014 by Yurem1965 (1 review written)

I bought a pair of boots and paid for next day delivery only to learn that Saturday does not count for next day deliveries and made to wait til Monday. In the meantime I contacted customer services twice and only got a reply to my emails after I received and returned to boots to them I.e. A whole week later! The reply was useless as they only stipulated what I had already established by reading online forums - that they don't do next day deliveries based on Friday orders. It took them a whole… Read Full Review

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★☆☆☆☆

“Not just an angry rant - truthful review”

Written on: 02/09/2014 by Laura32 (2 reviews written)

The bad reviews on here aren't an exaggeration. I just paid £89.99 for some "Bertie" brogues from the premium range. They arrived with glue all over them, seeping out of the holes, on the surface too, the shoes were scuffed and the edging was cracked. I could have cried. I was desperate for these shoes for a meeting on Thursday so paid for the next day delivery. Now I'm stuffed. The customer service was terrible, the lady thought she was doing me a favour by refunding my next day… Read Full Review

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Ptheb61's Response to Laura32's Review

Written on: 03/09/2014

Massive blisters from a 20 minute walk?? Come on!! If a 10 minute walk is such a trial, what's the point in spending £90 on a pair of shoes that you obviously don't need?

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Laura32's reply to Ptheb61's Comment

Written on: 03/09/2014

Thank you for your comment.

I get where you're coming from, 20 minutes isn't usually a trial, but as I said, my shoes I had on were an "emergency" pair that were just about passable for the office that I got from Sainsburys for £8 the day before.

I knew the new ones would come to my office and I could wear them home... the emergency ones weren't suitable for half a mile and back rush to a Collect Plus point

Apologies, but l don't get why you think I "obviously don't need" shoes...?

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Inalltherightways's reply to Ptheb61's Comment

Written on: 03/11/2014

I am truly glad you have chosen to show the world just how much!
The lady has every right to be upset, people like you should be ashamed of yourself but then you are most likely the customer services woman that she is describing in her original post.
Dune customer services is a joke and I agree that they think they are doing you a favour talking to you. They turn nasty when you are asking simple questions about their processes... Vile!!!

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★☆☆☆☆

“Terrible quality”

Written on: 20/07/2014 by TaylorBuckley110 (1 review written)

I purchased a pair of mules from Dune, they were £60. Within a week the white paint had worn off the wedge soul and the leather tops had creased up, one was also a different grain of leather to the other. I wrote a review on the Dune website and it was DECLINED. So they only want 5 star reviews, not honest reviews… Read Full Review

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★☆☆☆☆

“Worst customer service ever!”

Written on: 27/06/2014

I bought shoes and a bag online. I would not recommend Dune to anyone. I paid extra for the Saturday delivery option. My delivery arrived on the following Tuesday - no explanation - no apology! I emailed customer service 3 times with no response for a week. I ended up spending more money by ringing them to get an answer and my delivery charges back. I literally have never experienced such bad customer service - AVOID AVOID AVOID! The woman on the phone just blamed the delivery company... no… Read Full Review

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★★☆☆☆

“Great boots, poor customer service”

Written on: 26/06/2014 by soad (1 review written)

1st pair ordered arrived damaged and dirty. I have called customer service to report this, but they could not do much. I have asked them to put another pair (only one of this model was available on the website) on hold for me, but they said they cannot do it as they cannot control stock levels. So I was encouraged to purchase another pair before being refunded for the 1st one. As a gesture of a good will, they have refunded me with the postage cost. 2nd pair of boots arrived - wrong model and… Read Full Review

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★☆☆☆☆

“Very Bad Quality and Rude Staff”

Written on: 19/06/2014 by NolaWyatt1952 (1 review written)

a lot of defect in shoes it not worth any money and the staff very rude. no return no replacement. … Read Full Review

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★☆☆☆☆

“Very poor quality and customer service”

Written on: 16/05/2014 by 8Hurley (1 review written)

Shoes lasted a few days only, soles parted from upper. Dune customer services have no interest in keeping their client group, gave refund but no room to negotiate. When I gave a negative review on their site they declined it - no wonder the reviews stay positive. I'm not the only one who feels this way I have friends and family who have since told me that they have had issues with poor quality… Read Full Review

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★☆☆☆☆

“The others are right, very poor quality!”

Written on: 13/05/2014 by oxobloxo (1 review written)

I have purchased Dune shoes/trainers twice. Both times I was lucky to get a few months use out of them before parts started peeling or flaking off or the stitching coming apart, separating the sole from the upper! Let me be clear, I have not over-used the shoes and never even wore them daily. Worst construction quality I've seen on shoes in this price bracket and customer service couldn't care less. STAY WELL AWAY and go for better established brands with better quality construction. … Read Full Review

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★★★★★

“Staff at Merry Hill really know customer service.”

Written on: 04/04/2014 by 31december1959 (1 review written)

Loved my new shoes, but when returning home they didn't go with my outfit. Staff were fantastic, so helpful, so understanding. Lovely customer service. Well done Dune and Debenhams Merry Hill Dudley… Read Full Review

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★☆☆☆☆

“Bad description, impossible to return, rejected review”

Written on: 28/02/2014 by 124Barry (1 review written)

Cannot return, no replies, rejected my negative reviews online… Read Full Review

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★☆☆☆☆

“Only sold one Boot... rude staff... no customer loyalty”

Written on: 15/02/2014 by mrs-m (1 review written)

I bought a pair of £145 boots from Dune. When I got home there was only one boot in the box. I called the branch and was told someone would call me back. I never received any call back. I then visited the store and was told they couldnt help me. I then called customer services and was bascially told they couldnt do anything. I have been a loyal Dune customer for many years and am very disappointed how i have been treated. I have now got one boot and £145 out of pocket. Dune are happy to take… Read Full Review

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