Gems TV Reviews

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“Terrible presenter ”

★☆☆☆☆

written by Jogeorge81 on 28/05/2024

First time I’ve ever watched it and had to change the channel within minutes due to the terrible female presenter. She looked like she was having some sort of meltdown at 3.45ish this morning. I didn’t see what jewellery she was advertising.

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“Great jewellery awful presenters ”

★☆☆☆☆

written by 208Underwood on 13/01/2022

I am a customer of Gems TV despite the awful presenters. They literally drive me off air. I would definitely buy more if they would just shut up from their dribble and let the gems speak for themselves. I’ve written to Gems TV about the issue as not one of those presenters are bearable. As BBC an example I wanted to buy my daughters a diamond ring now after weeks of looking I can’t stay on air long enough to choose as the presentation is so bad they literally force me to switch off. Come on Gems TV get a grip of your employeees and give them some training let them watch QVC jewellery presenters

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“Annoying presenters”

★★★☆☆

written by EvelinYork358 on 08/01/2022

I like most of the jewellery. It's affordable and mainly good quality BUT omg lately I can't stand watching and either switch off or mute. One presenter keeps constantly saying 'here we are today ' over and over again. Another new presenter should be on childrens tv. Talks to viewers like we're all children. I say talk lightly more like shout,with a demented laugh and near hysterical disposition. Come on gemporia you can do better

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Shelleyblue's Comment

Written on: 04/04/2022

Yes I find Claire Cummins totally infuriating cannot stand to watch the gurning and almost insane laugh-a total turn off, which is exactly what I do. Where do they find them???

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Pigginada's Comment

Written on: 04/03/2023

I don’t like to be mean but I do struggle with Claire Cummins also. She’s just too OTT and laughing at nothing but to be fair it’s probably harder than you would think looking after a live TV programme. I am afraid I HATE the fact overnight shows are no longer live on Gemporia, I miss Jim Brooman, and now tune to a rival (live) jewellery channel overnight. Desperately hoping the powers that be re-think the lack of live shows overnight on Gemporia. I may end up switching to the other channel permanently in the future.

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“Playing with the customers ”

★☆☆☆☆

written by Sparkling72 on 23/12/2021

I bought a ring at auction and later, the same ring was at lower price in another auction. I contacted Customers Service because they offer a lifetime low price guarantee for any item bought in live auctions. They refused to credit back to me the difference in price, more that £50 in this case. In their website it says that if you find out that the item you bought in live auction is later at lower price, they will credit your account with the difference.

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Km41's Response to Sparkling72's Review

Written on: 07/11/2022

You could try reporting to Trading Standards

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“Fake stone”

★☆☆☆☆

written by kfFlores82 on 17/09/2021

My partner years ago bought a stone that was sold as being a tanzanite, upon having some gems valued it turns out that this particular “stone” is actually glass. Very disappointing, to say the least!

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“Disappointing”

★☆☆☆☆

written by Cccccmmmmbbbbb on 16/05/2020

I have bought a few items of jewellery but the more expensive items were returned as they looked nothing like the example shown on screen. Czarite ring and an Ambilobe sphene both looked like something I might find in an Xmas cracker. Am very unlikely to buy from them again. Presenters extremely irritating and rabbit on far too much. There is one female on in the evenings whose clothes are unsuitable for her build. Usually off one shoulder and her chest seems to be in danger of falling onto the desk. Her hair is a mess and she is always scratching her head and she looks like she needs a good scrub. This coupled with her inability to string a coherent sentence together means I never watch her. Steve Bennett and his virtue signalling.......annoying and hypocritical. All in all I now buy from antique shops or a local independent jewellers.

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Mickydk101's Response to Cccccmmmmbbbbb's Review

Written on: 31/10/2020

I am relieved to see that you have expressed an opinion I share. My wife has previously purchased items shown in brilliant deep colouration on TV and received items of a much lower clarity. I happened to be off work and was searching for a sapphire as I hadn’t purchased one for my wife before, I tuned in to some supposedly rare Madagascan green sapphire rings described on TV as Tsavorite green in recognition of rare deep green garnets, the showcase had 19 examples, 16 rings, 2 earrings and a bracelet, all shown as deeply flamboyant greens, I opted for a flower cluster and received a thin gold ring with what can only be described as almost opaque soapy pale green stones, nothing like the quality shown, needless to say my ring has been returned with a complaint and a request for my p&p to be repaid. I am going to report to the trading standards as well as Ofcom.

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Cccccmmmmbbbbb's reply to Mickydk101's Comment

Written on: 02/11/2020

Yes I am sure we're not the only ones. I don't watch anymore because my experience has been so poor and I don't think the company is trustworthy.
Good luck in taking action against them!

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Was this review helpful? 17 4

“Poor customer service”

★☆☆☆☆

written by HillaryHolman on 17/01/2020

One of the poorest customer service advisors had to speak to attitude straight away as soon as I advised I was a returning customer and needed to set up a account shocking

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“Not the same.”

★☆☆☆☆

written by ConiConi2014 on 13/01/2020

I used to watch Gems a long time ago (five years), loved it used to have more price falls per item than they do now. That is not the main complaint. I cannot stick the presenters that are on there now. They get to be so grating I turn over. With the repetitive ‘Oh my word’ ‘Oh my ....’ ‘Oh my word’ I can’t believe’ ‘never done before’’look at this’ ‘ this is mad what are we doing’. I know they have to sell but for ‘Oh my goodness’ sake! One presenter did the ‘oh my word’ in one version or another 14 times in a five minute period. We don’t want to know about your family birthdays or your holidays. We don’t want to watch you scratching your face and head every two minutes like you’re flea bitten or watch you flicking and running your fingers through the matted rats nest that looks like you haven’t brushed today. Put off the other day because the last thing the presenter then should be selling is anything that gives a close up of the ingrained fake tan that was all over her hands - yuk ! Tidy yourselves up gems tv. I had to uphold standards of cleanliness and neat appearance in my profession, why are presenters allowed to look the way they do.

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Silver17's Response to ConiConi2014's Review

Written on: 06/09/2021

I completely agree with the above reveiw. I used to watch a lot but the presentation styles now are mostly awful ! There is far too much verbal diarrhoea with awful diction and words spoken so fast without endings they run into one another and become just gabble. Others actually shout at one which makes you actually feel abused and I have to turn the sound off. There are about 3 good presenters and the rest are really really irritating. I can't stand that every other word is a wowzers or amazing and we are expected to believe that anything with Midas gold finish setting is rare . The comparisons with online products are ridiculous. Saying that carats are worth thousands and then showing something that in no way resembles the items being auctioned. I have in truth found a lot more satifaction for real deals at TJC .

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“Quality, Returns, Selling Practices, ERVs, Grading and...”

★★☆☆☆

written by Malone273 on 09/11/2016

I wish to pre-empt this dissertation by saying I am not a jeweler, but I do have a jeweler friend who has looked at my pieces and given me some advice. I don't buy from him mainly because he deals in high-end, high-priced items which I cannot afford. I have taught myself about jewelry from information the hosts on Gemporia have provided, watching their programs diligently and surfing the internet for more detailed information from loose gemstone sites and the GIA. The following are just my opinions from my experiences with Gemporia. I know there are buyers of all ages and financial budgets. I, in no way, want to offend anyone and believe you should buy and be happy with your jewelry no matter how much you spend on it. I myself won't spend any more than $200 on a piece of jewelry no matter how much I like it because I know my financial limitations. If you are happy with buying a diamond in Sterling Silver, then be happy. If you are an investor who can spend thousands of dollars, then I'm sure you're familiar with the cost of loose stones and the work that goes into making the pieces and the cost of labor and the bottom line you wish to spend. To each his own. QUALITY - One thing I have come to learn from the pieces I've purchased from Gemporia is that the gems you purchase in sterling silver will not be of the same quality as those purchased in gold. For example, a Zambian emerald in a sterling silver setting will be cloudy and very included compared to one that has been set in 18k. I, personally, believe that to be wrong. The quality of the gem should be the same quality no matter what the setting. The only difference should be in the cost of the diamonds, the cost of the gold it's set in and the price of the stone in relation to it's size. The quality/clarity of the stone should not be diminished. I don't want a Zambian emerald set in a sterling silver ring to look like a candy box prize. I want it to have good clarity and not crushed. The pieces set in sterling silver are already small. Why can't they be of good quality? My ring in sterling silver will naturally be less expensive because it's not set in gold and it doesn't have diamonds and it's made up of .15ct sized stones. But those small stones should be just as nice as the ones in an 18k gold ring set with i1-i2 diamonds that has a 1ct emerald in it. You're paying for the 18k, the high quality diamonds and the bigger stone so of course it will cost more, but my sterling silver one should not be any worse in quality or clarity to that 18k item. That's my opinion. RETURNS - it should not take 10 working days to "process" a return and up to 30 days (or more ) to see my return on my credit card. It's actually longer, because once they take their time "processing," I still have to wait another 2 or 3 days for my own bank to accept it. So in reality it is more than 30 days. They drag it out to make sure they get their 30 days in before they have to "process" the return. It's not right. I understand that I am in the U.S. and it is being shipped to England and it takes slightly longer to get there. I usually send my items back by Priority Mail to their new Florida receiving area and they get my package in 2 days. But once they receive it in England, it should not take another 10 working days to process my return. Everything is computerized. All that is needed is for someone to inspect that the items are the correct ones being returned, process the return on the computer and then send it on it's way to the main vault/studio. I should not have to wait for it to get to the main vault/studio for my return to be processed. In fact, now that they have a "live" program and building coming out of Florida, U.S.A., I can't understand why they can't streamline the return process and shorten the time for those of us ordering from Gems who live in the U.S. When I purchase something at my local store, I don't have to wait 30 days to see my refund. It's all computerized and instantaneous. If they can pick, process and send and get the item to me in 7 days, then it should work the same way on the return. PRONGS - An issue they really, really need to work on is the prong setting of the stones. I have too many rings where the prongs are not set properly and they stick out and catch on everything. My daughter wanted to borrow my Madagascar Ruby bracelet and she had to take it off because it was catching on her clothing too many times. She got fed up with it. I know this has happened to me many times also with other items. STERLING SILVER QUALITY - I just had an experience with is a bracelet made with Sterling Silver. The metalwork was not good and the bracelet contained cracked stones. On top of that, the sterling silver was already tarnishing which makes me wonder how long this piece has been laying around. This piece of jewelry should not have passed quality control. It should have gone straight into a clearance/outlet store on gemporia.com. At the very least, they should have cleaned/polished the silver on it before sending it out. FREE ITEM - Along with this current purchase, they were apparently giving away a free black agate chakra bracelet. I laughed out loud when I saw it. It looked like something you would give as a baby's bracelet or for a toy doll, the stones were that small. I could barely get it over my hand. I was afraid it was going to break and the beads would fly everywhere. What a joke. If you're going to give me something free, then at least make it something that will make me want to come back and purchase more. ACCURATE ITEM INFORMATION - Be conscious of how they present their merchandise. For example, yes Chrome Diopside (one of my favorites) is rare and only mined 3 months out of the year in Russia. But it is only rare when it hits the 2 carat size. So when they show you a 2.39 carat ring made up of 1/4 carat stones, this is not rare. Rarity comes from 2 carat or larger solitaires with very little inclusions. But, I own both smaller stones and larger 2ct + solitaires because I love the color of Chrome Diopside. What I don't like is how they're misleading the buyers by saying that all Chrome Diopside is rare. LOUNGE ITEMS - If you are a regular viewer of THE LOUNGE, like I am, be careful of what you bid on. If an item only has a scratched band, then go for it, but if your multiple stones are not the same color or there is a scratch on the stone itself, then you may be better off passing on it. I have purchased items where the stones were scratched or not color-matched or ended up being more heavily included than what I would have wanted, whether or not the price was right, and I returned them. In order to fix the scratched stone, it will cost you more money in the end, which defeats the purpose of buying it on The Lounge. And you can't replace an off color stone unless you buy it loose on line and then you still need a jeweler to pay to fix that. But, of course, if you can live with the imperfections, then by all means go for it. PINK SAPPHIRES - The new PINK Sapphires they're selling now seem to be different batches made in the 10k. I recently watched a Gems UK show on Sept 3rd and saw a beautiful 1ct Pink Sapphire Solitaire in 10k yellow gold. And then strangely, I saw another Gems UK show on Sept 6th and saw another 1ct Pink Sapphire Solitaire in 10k yellow gold that was very pale compared to the first one I saw they both had different item numbers. Obviously, the ring with the deeper stone was $80 more than the paler one that was shown a few days later. I don't understand what's going on? If I was the one that bought the pale ring and then saw the deeper stone of the same carat weight and size, I would be upset. If you go on line to some of the loose gemstone sites, you can see what the color saturation of a pink sapphire should be. SRI LANKAN BLUE SAPPHIRES - are diffused which gives them their great color. CEYLON SAPPHIRES - Their Ceylon Sapphires in 10k gold are pale and have too much banding of color. So far, all of the ones I've ordered and returned were very poor in color consistency. I had rings with 6 stones and at least 3 were only half colored blue and the other half were clear sapphire. You have to buy 14k or 18k to get better color saturation. I would rather have a consistent color throughout the stone and have it be paler than have zoning where half of the stones are blue and the other half nothing. Just because they have the name of Ceylon on them does not mean Gemporia is giving you a high quality product. I'm tired of seeing the items on air look great and then receiving an inferior product. Maui Kunzites - Some are irradiated. Most rubies are Fissure-filled. But they have recently brought in some new Mozambique and Thai rubies that are not fissure-filled. At least that's what I believe they are saying. But I have recently read that there is "heat" treated and there is "heat" treated with flux. Which is Gemporia selling to its customers? Most Rainbow Sapphires are Diffused now. Their original Songea sapphires were only Heat Treated which was great. I have a few of them. COLORED DIAMONDS - Check that your white diamond is better than an i3 because it won't have any sparkle. As for your colored diamonds? The hosts tell us that they only use quality colored diamonds in their jewelry, but the fact that they don't grade their colored diamonds (and you can grade colored diamonds), tells me that they aren't telling us the truth. Also, diamonds set in sterling silver won't be any better than i3 or worse. Their Genuine Jade is so pale it's not worth purchasing, unless you happen to get into it early and pick up some darker green pieces. Tanzanite are at least $100 to $150 or more; Triple A stones over 1 carat are now only placed in 14 or 18k; smaller Triple A stones are placed with zircon instead of diamonds; they are placing larger 1.5+ carat Double As in 14k because they know no one wants the Double As any more, especially if you want to invest, and they believe because it is in 14k that you'll think the color will be better. Fortunately, I purchased several Triple As when they first came on air in 2012 in the US and they were still reasonably priced and my Double As look like Triple As. ALSO, I believe they have raised their old designs by$50 to $100 more than what they may have been a year ago. Unfortunately, who wants the Double As any more? The only Double A's I may purchase would be larger carat stones (2+) in 10k or 14k solitaires or cluster pieces using large (.80 to .90+ cts, just under one carat each) Double A stones in pendants or rings. I would love to find a 3 or 4 stone pendant with a total of 2.70cts or larger in 10k or 14k gold with a price that won't burn my pocket. I think I'll have to go to Ebay. Anyone purchasing for an investment has already missed the boat unless you find one in 18k for a really good price. They're all too high now. ZAMBIAN EMERALDS - Color is the most important when it comes to Emeralds. If I can't afford a 2 carat emerald, then I would like them to make some nicer cluster rings or pendants in 10k gold that have 1/2 carat emerald stones in a cluster setting with a higher total carat weight. I would love a 3.60 carat cluster emerald pendant with 9, .40 ct stones as long as it had the right color. Or a 3 carat pendant with 6, 1/2 carat stones. But it must have the right color. Don't give me pale, cracked or cloudy emeralds in my smaller settings. Just because I can't afford a 3 carat Emerald in 18k gold or platinum doesn't mean I don't deserve the same quality in your smaller stones. MAHENGE BLUE SPINEL - Their new stock of Mahenge Blue Spinel is very beautiful but way overpriced. I own a 3.33 carat, 5 stone Mahenge Purple Spinel 10k Gold Ring that I purchased a few years ago for $199. Each stone is .66 carats. I think it's beautiful but I still think I paid too much for it then. If you look on any of the loose gemstone sites, a .38ct blue spinel is only $21.00 and they have many to choose from. So 3 stones in a ring would only cost around $63 for the stones. But understand, that if you go that route of buying the loose stones and making your own ring, you'll be paying for any accent stones and the gold content and the labor. But you will be getting something unique to you. Gems wants $279 for a 3 stone Blue Mahenge spinal 14k ring with diamonds. 14k Gold is about $25 per gram in the U.S. right now. So that's $50 in this ring. 3 Blue Spinel .38ct Stones about $63. Add 12 pave i2 Diamonds around $43. You have a total of $156 wholesale cost in just the materials. $156 to $279 is about a 75% mark up. So that mark up pays for television time, salaries for hosts, designers and craftsman and any profit and charitable work. But be aware, not all of their jewelry is hand-made. Probably a good portion is bulk made in some way or another. Don't tell me they don't use colored lights or filters to show bluer tanzanite and to make the stones look darker than they are. As I am watching right now on Gems UK, I can plainly see that there is a bluer light or filter being used because the host's hands are even showing a blue haze on them. They have all these beautiful stones. You want a Ceylon Sapphire but you can't afford one in 14k or 18k so you wait until you find one in 10k. Once they place these sapphires in 10k they also place them with Zircon instead of diamonds. Any one else notice that? I want my 10k Ceylon Sapphire to have diamond i1 to i2 accent stones just like the ones in 14k or 18k and I want my Ceylon Sapphire to have the same depth of color as the ones in 14k or 18k. Maybe I can't afford 2, 3 or 4 carats of them but at least I would be happy knowing that I bought 1/2 carat of smaller deep blue sapphire stones with diamond accents that was not diminished because it was in 10k. They must think that because I cannot afford their 14k or 18k items, that suddenly I desire to have Zircon with my 10k Ceylon Sapphire. All industry known gems (Ceylon, Paraiba, Bumese Ruby, etc) should only have diamond or sapphire accents. A Ceylon Sapphire is a Ceylon Sapphire and shouldn't be diminished in quality just because it is set in 10k and then make it even less desirable by putting it with Zircon. I love Zircon. But not as accents to my Ceylon Sapphire. Everyone looks for diamonds as accents. And not i3 crushed Diamonds...which is what I got when I purchased a 1/3 carat Diamond ring. The ring was to have i1 to i2 diamonds, but when I received it, it was as if someone took a hammer to it and turned it into a crackle quartz. Where in the heck is their Quality Control? I had to return it and so I lost my purchase Postage amount and my return Postage amount. Losing $10 on top of the fact that it was a terrible ring. I really don't like cleaning sterling silver. If they used almost pure .999 silver then I wouldn't have to worry. It would rarely tarnish. If it doesn't say 925, then it is a lower grade of silver and will most definitely tarnish. I spoke with a retailer and designer of sterling silver jewelry in my local mall and he said that true sterling silver will rarely tarnish and if it does it just needs a light rubbing with a cloth. He only used .999 silver in his designs. Why can't Gems provide Rhodium plated sterling silver which will last longer and stay beautiful longer? The other Liquidation Channel does. Their ERV (Estimated Retail Value) in their Gemporia Store on Line is different than what they show on air for the same item. On air I have seen that they raise the ERV of that same item and then make you think you're getting such a great deal. Another issue regarding their pricing/selling tactics. You see an item on air that you want and it comes down to a "never before seen" lowest price. Only 2 days later, I saw that same item, it was the last one (I purchased the other 2 days earlier). The current host said that was the best lowest price ever and it was $50 more than the host that had it on air 2 days earlier. What's up with that. Are they all seeing different prices on their computer screens? Whatever the low price was 2 days ago should be the same low price 2 days later, not $50 more. Their Ametrine line is getting paler and paler, especially in sterling silver. Everyone knows the 50/50 split is the most wanted but they are doing more and more of the fancy faceting which hides the fact that your stone may only be 90/10. The colors are paler or they are either almost all Amethyst or very pale Citrine showing through. I would be very happy with 60/40 or 70/30 split as long as the colors were rich and deep. It looks like they try to hide the lack of color depth by faceting the stones so you don't notice it as much. I recently purchased a 13ct in Sterling Silver Ametrine which was beautiful deep color, but with no color play. It was mostly purple Amethyst. Don't bother cutting and faceting Ametrine stones that are less than 70/30. I will send it back. Amber - Gemporia's Amber is HP (Heat and pressure). I was confused by this since all of their natural untreated stones have no treatment stated in the details and they keep stating on air that it is natural. Yet, Amber has HP in the treatment details. That means that you may be getting real Amber but they are bits and pieces of Amber that have been taken off from larger stones or rejected by authentic Polish Amber sellers and have been fused together to make it more uniform in design. Treated amber is genuine amber but not natural Baltic amber. Natural Baltic Amber commands a price. It is a rare gem and is priced as a rare gem. People who mine amber know its value and do not sell it at low prices. You simply do not get it cheap. If you get cheap amber, it is likely ambroid or low quality pressed amber. If you're going to buy a ring that came down to a remarkably great price and the only one left is a smaller size than you normally wear, you may want to pass on it. Their 10k gold rings have EXTREMEY THIN bands. I purchased a ring that I had been waiting for and I didn't realize that it was in a size smaller than I wear. I thought, well I can get it resized a half size larger. When it came, the band is already so thin there is no way I can get it resized without paying out a lot of extra money to add gold to it. I am keeping the ring because it is a beautiful Csarite in a nice carat weight (biggest of all my Csarites). But there's no way you would be able to make it two sizes larger like they state on air. If they keep telling us it can be re-sized, then they better start making their rings with a heavier gold weight so that we can. In regard to their diamonds, they have all of these new collections and pieces coming in and yet they STILL do not have the diamond clarity and color listed on the details as you watch the program. You have to ask them on air to tell you the clarity of the diamonds. If I'm paying $400 for a blue Mahenge spinel, then I want nothing less than i1-i2 diamonds as accents. If you're going to buy any chain from Gems, make sure you know the gram weight you're looking for. Anything under 1 gram will be a VERY VERY THIN chain. If you want something more substantial, look for chains that are at least 1.40 grams for 18 in and higher weights for longer chains. They should be providing the TREATMENT information on their Authenticity Cards. At the time of this writing, I believe they may have added that piece of information on their cards, but I have still received cards with NO TREATMENT INFORMATION. The hosts are always telling you that they never use the same design twice. That's just isn't true. They use the same design over and over. They just change the stones so they can say they never use the same design twice with the same stone. APPRAISALS - The hosts keep telling us to take the item to our local jeweler and see what they say about the value of the item, but what they don't tell you is that no jeweler will tell you anything unless you PAY them. I have tried contacting several jewelers in my area and none of them will give me the time of day to just look at my pieces and tell me whether they are worth the price I paid. Lastly, I wish they could understand that our time is valuable to us. I like to play with the hosts while they are on the air so long as they keep the program going. But I have no patience for the hosts that take forever to put the next hour up when it's time and keep chatting away about their personal lives and I can't stand one host that just gabs and gabs during the program while we wait for her to do her job and can't get through all the pieces while she's on. Converse with us, but keep the program going at a good pace. We want to see our pieces and banter a little with the hosts, but we also have other things to do. Good Luck and Smart Shopping

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Redsarah22's Comment

Written on: 07/03/2017

What a fab review - thank you so much for taking the time to write this - really informative

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Km41's Comment

Written on: 07/11/2022

Nothing has changed, the girls still gab nineteen to the dozen, one reminds me of an ice cream sales girl on the beach. They are on tv to make money, you are never going to get a bargain, as you say, thin gold, silver with substandard stones. I look for a bit of fun now. You get what you pay for, if it was that good they would just offer it for sale at the price they wanted for it and move on BUT it needs all the waffle because otherwise it won't sell. Very informative review, thank you

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Wifey1989's Comment

Written on: 27/01/2018

absolutely spot on review. I watch a lot although I think that my buying days with this company are probably over. I have bought lots and lots, probably 90% of which are rings. Too many to wear but I like a diamond ring! I have a lot of their fancy band type rings, but most have lost at least one little diamond from the design. I think like you quality control is lacking.
The presenters also are so irritating, one wriggles about like she has cystitis, another doesn't stop playing with her hair and looks like she has had one too many glasses of wine, one guy looks like he is auditioning for Tiggar. Really I think they need a review of all the presenters because if they are not boring, they are so annoying I switch over, so perhaps that why I do not buy much now.
I know they are sales people but lets face not every thing is super, outstanding, amazing, etc etc, but these people are just so disingenuous over some ugly piece of tat that is definitely time to turn over. And don't start me on the fragrances and candles....!

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Was this review helpful? 26 2

“Gems TV, not so good quality ?”

★★☆☆☆

written by jzVaughn306 on 17/10/2016

Ive watched this show for the past 5 years. Ive brought lots from diamonds to plain silver chains. ive got some nice looking pieces, but ive also gotten some total rubbish. If you can get the lorique items then I imagine its quality, I cannot stretch to these budgets. Tanzanite and Emeralds are never as they look on screen IVE GOTTEN 2 EMERALD PIECES WHICH I LIKE BUT I KNOW NEITHER LOOK ANYTHING LIKE THEY DID ON TV.The presenters are pure salesmen!! not presenters. I also believe they have specific pieces to use in studio which are best quality but they send out inferior quality. Some time ago I was advised by a presenter they had discovered a new Topaz which was peach pink in colour, and that once it had been studied it would turn out to be a more important gemstone than they at the moment think, ive not even seen any more ever sold so I expect I was robbed again. Diamond solitaire ring I brought was returned, as my local jeweller compared for me and the difference was very visible, mine looked opaque in fact I was advised by him to send it back as it looked like something used in the industrial sector. I BROUGHT A YELLOW AND WHITE DAIMOND RING AND ALL THE DIAMONDS SEEMED TO VANISH? that too was returned. The PRESENTERS all say compare this online, it'll cost hundreds more, but your not comparing like for like. Ive noticed more recently the amount of created colours they are now doing so much for totally and always natural. Where's his wife's collections gone not seen any for a while. Some of the best staff have vanished,. a couple are now on Rocks & co, where the jewellery is far superior to Gems - tv  PROMISES DO NOT GET HONOURED ANY LONGER HAVE TO AGREE WITH EVERYONE THE BEST CALL CENTER STAFF NO LONGER WORK FOT THEM. Those there now have no idea how to speak to anyone Gems tv has grown too big a company too quickly. Therefore lost the integrity and truth about the gemstone jewellery business I grew too love, its no longer what it once was.

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“Very poor”

★☆☆☆☆

written by on 24/08/2016

The ring I was sent was nothing like the one shown on TV. The stones were dull and grey,instead of the sparkling zircon they were supposed to be. I am convinced that they have their show pieces made up for the TV and then send out smaller inferior rubbish. The call centre staff are so rude and offensive that it's almost funny! I'm very wary of buyimg anythimg else.

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Vapidstoat's Comment

Written on: 01/10/2016

If they are sending out crappy jewellery but showing lovely stuff on screen, that's a crime.

A criminal offence you know.

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Littlemisschatterbox's Comment

Written on: 18/10/2016

I can vouch for this. I've heard several of the presenters slip up and mention the phrase "studio samples" which to me would suggest they only use certain ones for doing a show plus some of them actually put an earring in which is a giveaway.

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“Poor customer service”

★☆☆☆☆

written by nbWilliamson92 on 17/08/2016

I purchased a diamond ring for my wife which was to big so went to get it resized the jeweller would not do it because ring was included told gems didn't want to know shortly after one of the diamonds fell,out told gems said out of warranty nothing they would do I believe this company is not so good at helping customers after they get your money I say shop with this company at your peril go to a recommended jeweller I will from now,on not these useless TV jewellers

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“Returns policy is a lie.”

★☆☆☆☆

written by AugustBarker433 on 11/08/2016

Wife spent several grand a month there (and sister company Gem Collector). Returned a lot of items as were below quality portrayed. Some of their stuff is really nice for the money, some is complete dross. This disparity not always reflected in the pricing. Anyway, each month she kept several thousand quids worth of nice stuff, and returned the dross. 3 months in she had her account cancelled for returning too many items. Nothing about this limitation in their Ts and Cs. No warnings. No written contact as per their Ts&Cs. Just an out of the blue phone-call. They weren't rude and the wife had zero figs (she buys stuff from all over) but prospective buyers should bear in mind that if you buy from them often, have half a clue what you are doing, keep the nice bits and return the not inconsiderable scrap they may well cancel your account, too.

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Kathy1225's Comment

Written on: 15/08/2016

It happened to me also. I was upset at the way they kept changing their Tanzanite grading system depending on the size of the stone. The last one I purchased was graded AA+ and they don't have that grading any more. It was over a carat and should have been graded AAA according to their system "at the time" and I gave them a hard time with it. Next thing I know, my account was cancelled even though I spend thousands of dollars over the last few years with them.

Now on top of everything else, they won't "PRICE PROMISE" when you purchase items in The Lounge. They've been doing it for 4 years here in the U.S. and now suddenly they're telling me they've been doing it wrong. What rubbish. They did re-instate me after about 6 months but now I'm not buying as much, especially since they won't price promise items on the Lounge that I purchased on The Lounge.

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“Worst place to buy jewelry”

★☆☆☆☆

written by on 13/06/2016

I have purchased ALOT of jewelry from different sources over the years (HSN, QVC, JTV,the old GemsTV when they had a TV studio in Nevada, Ebay, and Gems TV presently (Gemporia). In my opinion, GemsTV is the absolutely the worst place I have ever purchased jewelry. Every single piece I purchased was a disappointment - very thin bands, cracked stones, very included stones, missing stones, and/or stones that were set so extremely crooked it looked like a child set the stones in the rings. Additonally, I never received an invitation to give any feedback for my purchases, because I would have mentioned the above reasons why I NEVER will buy from GemsTV again! (and haven't since 2014). So here is my review on this forum since I never had the chance to express my disappointment. Don't waste you money with Gems TV (Gemporia). I know I won't!

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Kathy1225's Comment

Written on: 14/06/2016

I had surgery so there's not much for me to do at the moment and I got caught up in GemsTV on my computer again after being away for over a year.

I've read some of the recent comments here about the quality of their items and I have to agree. They are selling very poor quality stones right now. Whether it's because the source of the stones are becoming scarce or they just want to get rid of their inventory. I don't care. All I know is that its bad advertising and they're developing a bad rapport with their customers. Hence the bad rating here.

My recent purchases were a Ceylon Sapphire Pendant in 10k, Ceylon Sapphire solitaire ring in 10k, a 1/3 carat Diamond ring in 10k gold, an Zambian Emerald pendant in 10k and of course AA Tanzanite pendant in 10k.

The Ceylon Sapphires were almost completely white with just a tint of blue color.

The Emerald pendant was a nice size but cloudy with visible black spots compared to my Zambian rings I purchased when they first came to the U.S. as RocksTV.

The AA Tanzanite pendants were pale compared to my original purchases of Tanzanite from RocksTV back in 2012. The were much deeper in color on my computer screen and on both my TVs at home. Which tells me they are using some type of enhanced lighting or other technique to make the colors of the stones appear darker than they are.

The most disappointing of all was the 1/3 carat Diamond Ring in 10k gold. It was sold as being i1-i2 clarity but it was appalling. It was completely cloudy. It looked as if someone took a hammer and crushed it; there were so many cracks and inclusions in the center stone. These things were not seen when she presented the ring on the show. This tells me that they do pick the best of the lot to show their customers on TV. This would not necessarily be a bad thing as long as the rest of the pieces was up to mostly the same quality. All of my original purchases of diamond rings and pendants from 4 years ago are beautiful. And they were all i1 to i2 clarity.

I don't care if they're selling the items on the Gems Auction Room or on The Lounge. The quality of the items must be the same. The items being sold on The Lounge should only be there because the items are not selling as well or as quickly, not because they are of poorer quality, with the exception of the Refurb Hour. Even in the Refurb hour they show you, tell you up front what is wrong with the ring so you can make an educated decision on whether or not to buy.

If an item has been determined to be of poor quality because it's been returned, then it should be placed in their Outlet store, not returned into the mix for someone else to have to deal with and pay postage and handling twice. And all items in the Outlet store should have some type of description explaining any flaws.

Finally, if you sell something in gold, the quality of the gems should be the same whether it's 10k, 14k or 18k. The only differing factors should be in the cost of the gold content and the size and number of the stones.

My advice: Make sure you check the details on the item when they show it. Check for the clarity grade of the diamond. If it's any worse than i1 or i2, then it will not sparkle. Check for inclusions. Some stones that were presented on The Lounge, which normally would not be included, I found to be "heavily included" in the description which is why it was being sold so cheaply. Lastly, if you know of a specific area where stones were sourced from (i.e.,Songea Mines) that may give you an idea of the quality of the stones. Good Luck.

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Km41's Comment

Written on: 07/11/2022

Totally agree with you. Old Bennet won't comment on reviews because he knows the truth. Look what happened to Ratners jewellery chain !

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“Cheap and cheerful”

★★★☆☆

written by melon w on 11/03/2016

Gem TV sells reasonable weight silver gemstone jewellery. The prices are not bad but when you physically get the item there is not much of a wow! |Ok for everyday jewellery but not much else.

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“Gems tv sell and have sold gems, particularly rubies...”

★☆☆☆☆

written by 191Upton on 04/03/2016

Gems tv sell and have sold gems, particularly rubies which are poor quality, and heavily flawed and included or filled under the guise of one of their designer names, suggesting they're worth thousands, selling them for hundreds or more. Their guarantee is supposed to BE UNCONDITIONAL, and tell you to wear it and show it off, yet they then expect the tag to be in tact! Pity their presenters can't mention this little gem of a fact during their over excited bull about their shoddy gems. As for the owner, this good kind hearted, holier than though saintly man, who cares about ethical mining, where he mines, and the people who live there? Well, take a look at his company info, he holds current directorships in more companies than you can shake a stick at, 8 pages in fact, one of which is "Argos" lol! He has 13 current directorships: he holds 13 appointments at 13 active companies, has resigned from 35 companies and held 26 appointments at 26 dissolved companies. He began their first appointment at the age of 25. Their longest current appointment spans 18 years, 2 months and 14 days  The combined cash at bank value for all businesses where he holds a current appointment equals £5.5m, a combined total current assets value of £52.2m with a total current liabilities of £47m and a total current net worth of £12.4m. Roles associated with him within the recorded businesses include: Director, Company Secretary, LLP Member" You may want to take a look at this before you hand overyour hard earned cash to them. This was written by me as I have had a personal poor experience, however when I read the an elderly Gentleman who's wife was an avid gems tv buyer, passed away and he sent some of her gems away to be appraised, only to find it was shoddy and worth next to nothing, I was furious!

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Gobalot's Comment

Written on: 04/03/2016

I did include the link, but it's been removed, so maybe links aren't allowed on here, but you can just search company check for gems tv, then click on his name under the list of directors.

It's truly awful to be deceiving people in this way, I've just recorded a ruby they're selling, a Thai ruby, it was so scratched, with chips out of it, and even with the naked eye you could see the fillings!

They were actually comparing it to the quality of a burmese ruby! And sold it for £200!

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“GEMPORIA VERY POOR QUALITY GEMS- DO NOT BUY FROM THEM ”

★☆☆☆☆

written by qmMcKinney84 on 26/01/2016

I have brought many items from Gems TV or Gemporia (as they are also known) over the past year, including a diamond ring for £200.00. 8 months after I brought it I noticed a small diamond was missing from the shoulder. I assumed there would be a 12mths guarantee and my ring would be fixed. I checked their terms and conditions to discover they only give a 6mth guarantee! I rang them, in hope they would make an acceptation, as I've only worn the ring a few times. They refused saying their policy was a strict 6mths guarantee, even when I said I would no longer buy from them and I would write a review to inform future buyers to read their terms and conditions before buying, they just reiterated their guarantee policy. I also told them that it does not say anywhere on their receipts that the guarantee is only for 6mths, which I think is unethical and unscrupulous, the person made no response to this and just reiterated there was nothing they could do. I am furious to discover this policy and I will never buy from Gems TV or Gemporia again, nor would I recommend them. At the end of the day you are better off buying from a high street brand, that has a normal guarantee of 12mths otherwise, like me, replacing a diamond (which is of very poor quality, never buy uncertified diamonds from Gemporia!) or any stone, as it will cost more to replace than what the ring or item is worth! Also note you cannot post reviews on Gemporia or Gems TV products unless you go through their 'vetted' Feefo site, so it's difficult for people to post or see honest reviews on their products! I am hoping that by setting up this new listing of Gemporia or Gems TV that other people will be also be able to post honest reviews, that haven't been vetted by Gemporia!

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Gobalot's Comment

Written on: 04/03/2016

Have just posted a review myself, but they may not all it as I exposed the owner as being a bit a finger in pie man lol! He's even a director at argos! Tells you everything, takeva look here on his company check info.

He needs exposing tbh, so angry after I read about an old boy sending his late wifes expensive gems tv purchases off for appraisal, only to find they're a load of tat!

Last night a manager there (won't name his because he was honest) told me they have one good item out of a batch, and thats what the presenters go by, he said the rubies sold there are shoddy, and recommended I should never buy any coloured gems from then.

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“Cloudy diamonds”

★★★☆☆

written by Elvis600 on 20/09/2015

I ordered two rings and the diamonds in the first where shockingly cloudy.they looked like a milky shade and had no sparkle of rainbow colours at all. The second one was also very cloudy.I don't think I'd ever feel confident buying anymore diamond rings cause the quality is really poor.

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“Great Customer Service”

★★★★★

written by Irishblondie on 28/05/2015

Had a problem with diamond earrings, had them 10 months, sent them back after a discussion with customer services, delighted back today repaired. Have been buying for over 8 years from Gems and will continue in the knowledge we will be looked after if there is a problem. All the jewellery we have bought has been excellent and great value.

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“Poor customer service!”

★★☆☆☆

written by taSheehan201 on 13/05/2015

I have been a customer with Gems TV for about 2 years and have a substantial collection of jewelly fom them within this timescale. The majority of items purchased I am pleased with, though I have bought items, especially earrings, where the stones have fallen out or arrived broken. My main issue is with their customer service; it is appalling. The staff are rude, unhelpful and act like they do not want to retain your business. I also believe that my account has been blocked for returning items, all of which have been returned within the desired 30 day money back return date. On one occasion the item on air actually was retailing for more than the same item on the gemporia site, so please be aware of this and check out online site prior to purchasing! It is such a shame that this company offer such poor customer service as the majority of the items I have purchased have been fantastic. There are many other online retailers who provide better service and it is with a heavy heart that I will no be buying from Gems TV anymore; ultimately customer service is everything.

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Jeanette1956's Comment

Written on: 18/04/2016

I absolutely agree wih you. Some customer service staff are sooo smug wih their attitude, especially when they have found an excuse to not to honor their price pledge. Also I have found that the examples they show on tv are of higher quality than the ones they send out to you, in the case of stones like moonstone, stones with shillar/luster. I have spent £1000's on this sight but I may as well have spent £10 for all the respect I get.

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Our helpful community of likeminded people will be happy to answer any questions that you have.

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Asked by nannyx2 on 22nd December 2015 Report this content
I would like to know which is rated best, JTV, LC or Gemporia? I'm planning to do my Christmas shopping today for next Christmas.

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Asked by Peterbrewster on 4th April 2014 Report this content
Over the years I have bought diamonds from them.  I would like to know why they don't put black and yellow diamonds together anymore? In yellow gold.

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Answers (3)
Report this content iLikeboots Written on: 07/04/2014
I stopped buying from this company when the diamond ring I ordered was sugary and cloudy and not as advertised . High street jewellers have better stones . Not impressed at all with gems tv .
Report this content kaydburt Written on: 07/04/2014
I personally wouldn't buy any diamonds or anything else from them due to my own experience, so why not shop with a company that will fullfill your wishes.
Report this content kaydburt Written on: 07/04/2014
Why don't you ask Gems tv? The Pariba I purchased not only was it NOT Pariba it wasn't worth what I paid for it either and they still haven't refunded my £1095. So!!!
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