I do recognise that Compila are very cheap - and this makes them very attractive to the vast majority of people who want some basic webhosting; in this respect, I can't fault them, and I have no doubt that they are one of the market leaders in the UK (however, there is an alternative argument in the web-hosting market that says that 'virtual' systems, such as the number of the MySQL databases a customer wants, should always be free [increasing the number of databases doesn't cost the host anything], and the customer should only pay for things that actually cost the host money - namely bandwidth and disk space; based on this, given that the bargain plan gets 20 MySQL databases, but the business plan gets 100, Compila would score quite weakly). Where Compila have fallen down in my experience is in terms of their support. Having read most of the reviews on the site where they have been praised for their support, it has been for relatively simple fixes - and the support guy is very good at these, and does reply to emails promptly. However, I have had relatively complex issues; working in the IT industry, I have always done some research in advance to make sure I know exactly what I am asking, but the support guy often ignores the fact I know what I am talking about - even when I send links to official documentation - and implies that he knows best. It then takes me several emails over the space of a week or more to get the problem fixed (which is often a simple configuration setting on the server). In every single case, I have been vindicated, with my original research providing the correct solution to the problem. In short: cost is very good, but if you want to be able to have a sensible technical discussion, then unfortunately Compila are unlikely to be for you

I have to say that any requests for support are acted upon very quickly by the support team at Compila. From the mundane to the more complicated they action their service tickets with amazing speed. Nice in this day and age! I have a number of domains hosted by Compila and use different hosting packages with them. Whatever the package they action service requests very speedily.

The Guys at Compila are great. The Service is excellent together with the pricing and most importantly they answer the phone if you have any problems and resolve them immediately. Compila came recommended to me and it was the best tip I had. If you need web hosting I recommend using Compila

I have been using Compila for over 2 years now and can honestly say their service has been second to none. My websites have all been up and running without any downtime or speed issues whatsoever. The support from the team is absolute first class and they are there to help at all times of the day. I would highly recommend Compila to anybody from businesses to beginners like myself. The piece of mind and help they provide means I can be sure my sites are in safe hands and I will continue to use their services for all future projects.

Don't go near this company. Their technical support is unhelpful, obnoxious and slow. As many of the other reviews have stated trying to get any problems resolved is hopeless. You will experience numerous downtime for your site / email and then even more pain trying to get it working again.

Support is rubbish, and sometimes you never get a response back. Avoid at all costs! They're slow and their VPS service gets used as mail spam. Oh and they like to overcharge too! Avoid, Avoid!

I have been with Compila for about 10 years but mysteriously our domain was ‘hacked’ (I am the ONLY administrator of the domain and take security very seriously) and all of the email accounts were deleted . I sent a support ticket and they reinstated all of my email accounts without explanation. Ever since our whole domain has been getting severely spammed. This didn’t used to be a problem but when I looked at my cpanel, I noticed that spam assassin and box trapper had been removed. When I enquired what had happened, I was told I had to pay extra to have the anti spam facilities returned. To be hacked is one thing, but to then be told to have to pay extra for something that you used to already have... well. To say that I am not impressed is an understatement. I used to recommend Compila but not now. Unreliable and would certainly questions their integrity when it comes to security.

I have been reading some of the reviews on here and am wondering if they are talking about the same company? I am very new to website design and blogging and have to say that I found the entire process very daunting when deciding to finally bite the bullet and get online, posting about my travels around the World. From start to finish, from sales to support, I have found them to be very patient and very helpful in everything that they have helped me with. I was going to choose a more expensive plan, but sales suggested a cheaper plan for me as the more expensive one had lots of features that I would never use. Then it came to the creation of the blog. I found that they offered WordPress for free, which made my life easier as I didn’t have to worry about installing it myself as it was already in the control panel. The guy on the end of the phone walked me through installation and even gave me a "heads up" on how to use the dashboard. The most impressive thing I found about them was their response times. As I said I have been using this site to blog about my travels around the World for friends and family to read, so was often in different time zones. No matter what time I sent a ticket in, I usually had a response within 1 hour which made my life easier as internet cafes abroad are normally very hot and sweaty :) So thank you again Compila, for all your help and efforts. I know of at least 2 other people who I have recommended to you and each of them are as happy as me, not only on price but also the help we receive. Keep the good work up!

If you want cursory unpersonal and unhelpful customer support, this is the place for you. At least they are quick answering tickets via email, even late into the evening, but the replies are terse and seem to come from a position of smug superiority rather than being helpful. As a customer I don't feel valued - just looked down upon like some sort of irritation. Not impressed at all.

I'm a professional web designer and have been hosting all my clients sites with compila over the past 10 years. As I know what I'm doing I need very little support but when it comes to server technology and in particular PHP settings on their servers the guy on the tech support desk is clueless and less than helpful. He set up standard response emails which are beside the point and take about 24 hours to come through. Thus a small job on his side can easily take 2-3 weeks while a shopping cart or a mail reply form does not work and hundreds to online customers can't buy or get in contact. Plus calling the premium rate number will cost you dearly and if you think getting your problem solved quicker - don't even try it, you'll end up screening down the phone in frustration! Cheep but most frustrating and hugely damaging!

I run a web design company. As a web designer, a strong partnership with a trusted host is paramount. My clients demand 100% uptime, so I as a supplier, I have to be sure that I can offer this guarentee to my clients. COMPILA have been my sole hosting company now for nearly ten years and they have continually offered me a quality service that I can truly trust with excellent and reactive support at a fraction of the cost that you would expect for this service. On the rare occasion that you do have a problem, it is dealt with quickly and professionally with little downtime. As a reseller, I have to be able to sell the hosting plans that I offer with the knowledge that they are not going to let the client down. I have always been 100% confident that I can safely offer a firm guarentee to my clients and know that I can fulfill it with COMPILA behind me. I would strongly recommend COMPILA to everyone for value, quality, professionalism and most importantly, a brand that you can trust. Tony Cavallo Director FROOTES MEDIA

This freminds me of the old song Can't get started with you" Written before the web was ever colnceived, but with Compila in mind.

Rubbish, now been waiting 31 minutes at 10p per minute. Second time in a week. Cannot even email complaint as its our emails that do not work. This is a common problem with Compila and we must now seriously look for another provider. Now at 9.35 am I am getting a message that their Tech support is now closed and they have cut me off. Customer Service does not exist with this company

I have tried to call their technical helpdesk on a couple of occasions. Once I was waiting for 25 mninutes and gave up, the second time it is 15 minutes and I am still on hold. if you are looking for a prompt response you may struggle.