Gregory Pennington Reviews - www.gregorypennington.co.uk

★★★★☆
4.4 / 5
88% of users recommend this
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Latest Reviews

★☆☆☆☆

“No Reply”

Written on: 27/03/2019

I sent an important email to Gregory Pennington and neither received an automatic "received your email someone will contact you soon etc" or an actual reply. I did mention that it was important but still ignored. The last time I had to deal with them I had the very same problem. I will pass it on to my Money Advisor to contact them on my behalf. Totally incompetent staff!… Read Full Review

Ianwilliamsgp's Comment

Written on: 06/06/2019

Hi - my name is Ian, I am one of the team at Gregory Pennington. I am surprised and concerned to read this and would like to investigate this. All our customer service email addresses have automatic replies set up, and we do (as you'd expect) respond to all emails. Please drop me a line so I can investigate and respond to you. Thank you, Ian

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★☆☆☆☆

“Great until the end!”

Written on: 11/04/2018 by JaidenKelly412 (1 review written)

If I could give this company zero stars I would. I'd been with them 13 years and made payments including there on time every month. When it come down to my final payment I was told a final figure which took them 3 weeks to get to me when I was told 2 weeks and I was happy with the figure but quite surprise at how low it was and so I questioned it an dI was told that thi swas correct, so I paid it and went though the whole closing the account down and them thanking me for using them and well… Read Full Review

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★☆☆☆☆

“Unsympathetic and patronising staff. AVOID”

Written on: 05/04/2018 by Guest12299996bbbhy (1 review written)

Monthly fee is crazy for what they do and is not worth it. Go to a debt charity. Luckily was able to clear our debts recently, but was looking to change before this happened. No care at all and the yearly review is awful. Need to re train staff to be more sympathetic. Also constantly wanted us to start an iva. So in other words changing our unsecured debts into a secure debt. DO NOT SIGN UP with them. Go to a company that doesn't charge! You pay them thousands for a poor and frankly useless… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 30/11/2017 by ValeriaDriscoll198 (1 review written)

I was with GP for 4 years, during which I did think the admin fee was too high, but I wanted their help so I thought it was ok. After some years I decided to figure out where I was at and wanted to contact my creditors to see if an early payment might be possible. I asked for a statement of account from GP and when calculating total paid, minus the admin fee / VS what had been cleared, there was a discrepancy of £1,500 that seemed to have vanished with no trace. It took GP almost 2 months… Read Full Review

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★★★★★

“Gregory Pennington debt plan”

Written on: 27/07/2017 by Hibberd3 (1 review written)

This company has been a fantastic business and have been so helpful to my money troubles from start to finish they have took all the worry and stress off me they done all the hard work would strongly recommend this company to anyone who is thinking of using this sort of service the whole team of staff that I delt with could not of done it any better thanks to the staf at Gregory Pennington… Read Full Review

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★★★★★

“Debt free for the first time in my life!”

Written on: 21/07/2017 by Peytonu297 (1 review written)

Great advice and very easy to work with. Affordable payments and a simple way to become debt free. They do charge a management fee but it's worth it as they literally take everything off you, all the stress and all the worry and negotiate with your lenders on your behalf. It was the best thing I ever did! Thank you Gregory Pennington and team. I would recommend anyone who is worried about debt to give them a call and see how they can help. Its completely turned my life around… Read Full Review

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★☆☆☆☆

“do not be fooled debt management plan”

Written on: 27/06/2017 by frankie2016 (1 review written)

i have been in a debt management plan with GP for 8 years. Now they are saying I cannot stay with them even although my circumstances are the same as last year. I now have to deal with my creditors myself after paying GP for 8 years with never a missed payment. I have a complex situation but I have explained everything to them and still they say I cannot afford my monthly payments. To cut a long story short I have been left in the lurch here, although they tried to advise me of what to do next… Read Full Review

Stevenhewitt's Response to frankie2016's Review

Written on: 30/06/2017

We are sorry that you aren’t happy with the outcome of your Annual Review. As you know, we have already raised a complaint on your behalf and our Customer Relations team will be in contact with you directly.

Regards

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★★★★★

“Hooray for GP! ”

Written on: 06/05/2017 by Emma-Dilemma (1 review written)

Oh my goodness! It has been 9 long years but I am now officially debt free thanks to the fantastic help and support of the GP staff! I remember how sick and consumed I felt all those years ago like I was drowning or suffocating. Getting in contact with GP was the single best decision I have ever made! I've read other reviews about how terrible they are etc but I can honestly hand on heart say that they are the most friendly, helpful, encouraging, polite, understanding team of people I have… Read Full Review

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★★★★★

“Highly recommended”

Written on: 06/05/2017 by Iainogden (1 review written)

I've been with Gregory Pennington for nearly 5 years dealing with my debt management plan and they have been brilliant throughout. If ever I had a problem with a creditor they would sort it out straight away and take all the hassle away from me. I would highly recommend them to anyone in need of help financially as they do an amazing job… Read Full Review

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★☆☆☆☆

“Terrible Staff”

Written on: 24/03/2017 by ezBenton221 (1 review written)

Young, inexperienced, patronising staff who talk down to you. I honestly don't know what they do for their management fee. I moved away and instead negotiated with my creditors who all accepted the terms without being patronising. However I also know someone who is with Step Change and they also seem very good. GP don't follow through on the promises they make when they are trying to win your custom… Read Full Review

Stevenhewitt's Comment

Written on: 05/04/2017

I’m sorry that this has been your experience with Gregory Pennington.

I am very concerned to read your comments, as they do not seem to reflect the service we offer, which can be seen from the vast majority of reviews here on Review Centre as well as the feedback we receive from customers independently.

We’d like to wish you all the best in becoming debt free in the future.

Regards

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★☆☆☆☆

“Terrible Staff”

Written on: 24/03/2017 by ezBenton221 (1 review written)

Young, inexperienced, patronising staff who talk down to you. I honestly don't know what they do for their management fee. I moved away and instead negotiated with my creditors who all accepted the terms without being patronising. However I also know someone who is with Step Change and they also seem very good. GP don't follow through on the promises they make when they are trying to win your custom… Read Full Review

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★★★★★

“Thank you very much”

Written on: 16/03/2017 by ubWilliams389 (1 review written)

Thank you very much for your help and support, I would never have made it without your help. You have helped me get through my stress and the sleepless nights that caused anxiety. Honestly without your help I never though I would ever get out of the debt, but know I can get on with my life stress free. Again, sincerely appreciate your help… Read Full Review

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★★★★★

“Hard at first but end is good”

Written on: 07/03/2017

I decided to do something about my debts, instead of carrying on struggling. £13500 was a lot. It took gregory pennington about a year to negotiate zero intreast and thats when it really started paying off. Having the bank account with Think money helps. You know excatly where you stand with your money. All your bills and debt payment go into one account and you get left with the money you can spend in another account. Simple. They alwsys try and do the best way of getting out of debt too. I… Read Full Review

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★★★★★

“THANK YOU for everything”

Written on: 28/02/2017 by eoBowen75 (1 review written)

Today is a very strange and emotional day as I have just had my last call with Gregory Pennington as I am now DEBT FREE thanks to their help. Many, many years ago when I was getting letters each day, calls and people turning up at my door and had no idea what to do other than get one last loan for a flight ticket and leave I made a call to GP to see what could be done. It is by far one of the best calls I have ever made and I still remember how happy I felt when I came of the call and a lady… Read Full Review

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★★★★★

“Brilliant”

Written on: 15/02/2017 by CorbinRyan260 (1 review written)

I can't rave about the service I have received enough, I have been with these guys for 4 years and the help and support have been amazing. From the very start I felt I had made the right choice. Thank you GregPen for everything you have done for me. I'm now officially Debt Free… Read Full Review

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★★★★★

“Gregory Pennington: Excellent Company with Excellent...”

Written on: 14/02/2017 by zvRafferty378 (1 review written)

Dear Gregory Pennington Staff, When I initially fell into debt all those years ago, I thought there was no hope and I did not see any way out. I was borrowing more money to pay off other debts which then landed me in further debt, things were going from bad to extremely bad. I then did an internet search and found yourselves, so I decided to give you a call. From the very first member of staff that I spoke to all I can remember is how patient, understanding and non judgemental that you… Read Full Review

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★★★★★

“Great help. Fab staff. Feel so much better now!”

Written on: 07/02/2017 by Isabelle286 (1 review written)

I can't rate the staff enough. Always on hand to help. The service is simple to use, with staff helping along the way.. affordable payments that suit you... would def recommend a friend… Read Full Review

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★★★★★

“Debt Management Plan”

Written on: 03/02/2017

The advisors are always extremely helpful, they never make you feel bad for the situation you are in and make paying off your debts extremely simple. They don't constantly ring you and only contact you if they need to. I wouldn't have been able to pay off my debts so quickly without their help… Read Full Review

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★★★★★

“Debt free!!!”

Written on: 19/01/2017 by Swee85 (1 review written)

Thanks to all at the Gregory Pennington Team and their dedication to my case over the past 5 years, always there for me when I needed help, you got me outa debt guys, what more can I say, thank you all from the bottom of my soul, im debt free before I'm 32, my stupid decisions in my 20's are finally gone, and that's thanks to Gregory Pennington!!! Keep up the outstanding work guys!!! Thanks again. … Read Full Review

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★★★★★

“Amazing and incredibly helpful service ”

Written on: 15/12/2016 by LaurenLetherby (1 review written)

I was on the plan for quite a number of years getting out of credit card and payday loan debt. It was a real big help and throughout every step Gregory Pennington were by my side helping me get back on track and in the black. The day I had the phone call to say I'd completed the plan was the best day and I felt so fresh and new knowing I was completely debt free. Thank you so much GP!… Read Full Review

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