Barclays Online Banking Reviews - www.barclays.co.uk

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Online / Telephone Banking That Fails”

Written on: 04/08/2020 by Kennedy244 (1 review written)

Tried to pay a bill online only to find that the online system does not recognize my ID. Never mind I thought I will call the online service that is automated. well this has proven most frustrating, I'm answering automated messages with NO and it selecting YES. Eventually after going around in circles for ten minutes I am put through to a automated message that says that I am now being redirected to a customer service representative. I have now been waiting on the phone for 61 minutes forced to… Read Full Review

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★★★★★

“Barclays: Best bank in the UK”

Written on: 26/04/2020 by RR55 (1 review written)

Undoubtedly the best banking and customer services in the UK. Underrated and deserves a far better reputation. Never had an issue with this bank whatsoever to the opposite of all the other banks I have used through the years, where problems occur constantly. The application is also very easy to use and provides an excellent customer experience. I couldn't imagine anything that could disappoint me with this bank and it's services… Read Full Review

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Alexdowie's Response to RR55's Review

Written on: 03/06/2020

The reviewer must work for Barclays IT department.

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★☆☆☆☆

“Truly Utterly Dreadful”

Written on: 04/03/2020

Slow, klunky, unreliable. Horrendous presentation of information. Bizarre, time wasting, error inducing navigation structure. Irritating "mouseover" screen-obscuring menus that contain almost no useful options - just Barclays Marketing links. Frequent logouts (other than timeouts) at random events such as selecting a link - never any sensible reason why given. As for support - ............ There is nothing to like about it - no redeeming features at all. I've been using online banking / share… Read Full Review

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★☆☆☆☆

“Slow, slow, slow”

Written on: 16/04/2019 by 185Norris (1 review written)

Barclays on line banking is steam driven, you would have thought that in the 21st Century with the clout and technology that Barclays have they could get this working to acceptable standards. I also have an online account with Cashplus and its lightning compared to Barclays. This is not a recent issue its been like it for years. Sort it out or lose customers its that simple. Perhaps invest some of the large bonuses you pay to Directors in new technology. Just a thought!… Read Full Review

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★☆☆☆☆

“Why even offer online banking?!?!?”

Written on: 20/11/2017 by louisebuck (1 review written)

If I could have given 0 stars I would have. I can't even get onto my online banking, apparently, the memorable word I created was wrong. How can that even be? I've been told one thing, then another then another. This bank is so inconsistent I can't believe how difficult it is to do something as simple as setting up an online account in 2017!! SAVE YOUR TIME, BREATH AND ENERGY. GO BANK ELSEWHERE… Read Full Review

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★☆☆☆☆

“Totally disappointing on-line system”

Written on: 19/10/2017 by Heidyk342 (1 review written)

Terrible online system Time and again, the system does not allow me to make payments. I am a business owner; this is shocking All of my payments are within the agreed upon limits I spend my time for hours at a time on the phone or in a bank No point to having an online system like this Do not use them… Read Full Review

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★☆☆☆☆

“the worst online banking ever! ”

Written on: 04/05/2017 by Goodman117 (1 review written)

Absolutely pointless! Online banking never works! It has just taken me 1 hour to transfer money! They're completely useless on the phone and ask a million security questions and i struggle to understand what they're saying. If online doesn't get sorted then i'm going elsewhere. FURIOUS!!!!!… Read Full Review

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★☆☆☆☆

“Waste of Time|!|”

Written on: 21/09/2015 by Shepherd487 (1 review written)

I've spent over a year trying to sort out my online banking. It is such a pain and is so complicated with absolutely no customer support! I am going to change to a bank with better Online support and cares more for their customers. Shame on you Barclays, shame on you… Read Full Review

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★☆☆☆☆

“disgusting company”

Written on: 22/07/2015 by Littleir432 (1 review written)

using the telephone banking system is a complete joke, they pass you to about 3 different people and they still couldnt transfer money for me, couldnt understand what i was saying, frustration is a understatement,this went on for 3 weeks, i then went on line and emptied my bank account, will never bank or recommend this company there pathetic and customer service is none existent.DO NOT USE BARCLAYS… Read Full Review

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★☆☆☆☆

“I couldn't remember my password, so I tried to enter...”

Written on: 05/05/2015 by llBaker415 (1 review written)

I couldn't remember my password, so I tried to enter my details to reset it. I was directed to a phone number which I refuse to pay to call. The site redirects round and round in circles. It doesn't even recognise my BASIC details!!!… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 22/04/2015 by Freeman299 (1 review written)

The Barclays online banking system is complete rubbish. The PIN Sentry machine is far too big and cumbersome to carry with you. When you try to get into the system it is normally down. It has taken me an hour and a half to try to log in with the message that the server is busy or not responding. One you do manage to get in and try to use an app the connection fails again. This is becoming so bad I have tried too contact the bank but to no avail.... All local branches have now closed so you rely… Read Full Review

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★☆☆☆☆

“NO-LINE BANKING....”

Written on: 09/04/2015 by Pageki193 (1 review written)

Barclays online banking are consistent at not having the online service working, I'll say that. I can honestly say in the last 10 times of attempting to log-in to my account, 7 times their server has been down. Absolutely dreadful. I went into the local branch (Harrogate) and once they'd realised that everything they were trying to sell, I wasn't interested in (the bank won't see this as a negative, but I do - staff need to understand people and pick up on signs that they are not interested… Read Full Review

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★☆☆☆☆

“Unreliable internet service”

Written on: 25/03/2015 by 454Conway (1 review written)

Very poor - frequently can't get online, or service dropped due to being too busy. Far to unreliable for effective use. Recent update very cluttered screen and user interface not intuitive… Read Full Review

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★☆☆☆☆

“What has happened to Barclays online banking?”

Written on: 13/01/2015 by mummyhawke (1 review written)

Up until November last year I'd used Barclays online banking almost daily for years on both my phone and PC without any problems. Now I can't get on at all with my phone app and when I get on via the PC it just drops straight out and won't let me back in. I've spent hours on the phone to the service dept re my APP and although they can normally get it to come on when i am talking to them it drops straight out again. I'm seriously thinking of moving banks as i need online banking for my business… Read Full Review

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★☆☆☆☆

“Internet banking USELESS!”

Written on: 09/01/2015 by CamillaSutton (1 review written)

Internet banking is supposed to be quick and easy but with barclays you can't even log in! Spoke to customer services (eventually) they promised it would be back online at 7pm but instead it still wasn't online 4pm th next day! Well done barclays you win the worst bank award again! … Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 19/12/2014 by MyleeReid195 (1 review written)

That site never works… Read Full Review

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★☆☆☆☆

“This bank is not a secure place to put your money in...”

Written on: 11/12/2014 by 166Cooper (1 review written)

This bank is not a secure place to put your money in my money was stolen twice over the years and second time it was around two thousand pounds the person who dealt with my case treated me very badly and they never even said sorry for losing all that money what is the banks for in the first place i wish i kept my money at home instead of trusting these people be aware check your account regularly i m now rid of them for good changed my bank at last i wish ive done it earlier… Read Full Review

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★☆☆☆☆

“At 22:45 I have to wait 50min for an operator”

Written on: 01/12/2014 by Nina29 (2 reviews written)

Completely Rubbish service… Read Full Review

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★☆☆☆☆

“How can Barclays get it so wrong?”

Written on: 13/11/2014 by KeonGregory (1 review written)

I've just switched to online banking with Barclays - at the same time I opened a current account with an another bank also with online banking. The difference between the two banks online banking service is like night and day. Barclays has NEVER worked first time, be it faults, server down or just not responding. The other account works so smoothly that I don't see any reason to stick with Barclays when their service is so utterly appalling. Never experienced a website like it. Absolutely… Read Full Review

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★☆☆☆☆

“Almost a waste of time”

Written on: 31/10/2014 by Reecers187 (1 review written)

I've just recently started to use this banking system. Half the time the server drops the connection and in the first week my email has been targeted by fraudulent attempts four times - it's a disgrace. If you can avoid it - do… Read Full Review

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