First Response Finance Reviews - www.firstresponsefinance.co.uk

★★★★★
4.9 / 5
97.7% of users recommend this
  • Speed Of Loan

  • Customer service

  • Value For Money

Media Gallery for First Response Finance www.firstresponsefinance.co.uk

First Response Finance www.firstresponsefinance.co.uk

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Latest Reviews

★★★★★

“brilliant ”

Written on: 08/04/2020 by Bobwalsh2018 (1 review written)

Found a bike on tote bikes and went with a finance company to help me out which at first they did come delivery day they let me down by not paying out, the person I dealt with then sorted me out within 3 hours sorted me out with a different finance and had the bike delivered that day brilliant service and I will highly recommend… Read Full Review

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★☆☆☆☆

“Covid 19 Reduced payment”

Written on: 08/04/2020 by Zuggies67 (1 review written)

Phoned first response last week to reduce my payments by half for a month due to my money being reduced to the covid 19 outbreak they could not have been more helpful at the time. One week later they phone me and ask me how I will be paying the money back I couldn't believe it I asked them to extend my loan by 2 weeks and they said no it would have to be paid back on top of my payment once I was receiving full pay or I would have a bad credit rating against my name for the remainder of my… Read Full Review

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★★★★★

“Fantastic”

Written on: 08/04/2020 by AubreyGilliam (1 review written)

Fantastic company, brilliant people to talk to, well recommended, thank you… Read Full Review

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★★★★★

“Fantastic”

Written on: 06/04/2020 by Merchant61 (1 review written)

10 out of 10 its the second time ive been with first response there service and understanding is second to non first class staff… Read Full Review

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★★☆☆☆

“Not fair”

Written on: 02/04/2020 by zmFletcher106 (1 review written)

I got a car had it 2 hours it then went into limp mode It's sat on my drive after being rejected turbo and oil leaks I'm no looking at loosing my job as, I can't get to work I take nurses between hospital every hour on the hour I've No viechle just a car sat on my drive I'm £300 out of pocket plus now with out a car and can't buy another because this is on my credit I can't get food I'm also have a blue badge as I can't walk far after a leg op 4 yrs ago But like you have said nothing uyou… Read Full Review

By Firstresponsefinance

Written on: 09/04/2020

Hello ZmFletcher,

I have read your comments with interest, whilst there is limited information within your post I have to say this doesn’t sound like our normal response.

I would like to review our internal records to see what interaction you have had with First response but cant identify you from your post.

I would like to assure you that FRF adhere to the necessary legislation in these types of matters, if you have not already done so I recommend you contact our Customer Experience Department as soon as possible.

Our advisors are well informed in terms of your consumer rights and will be able to give you relevant advice.

The department is open 9 – 5.30 on Monday, Tuesday and Thursday and 10:30 – 5:30 on Wednesday and Friday.

Please note there will not be any staff available on the forthcoming bank holiday weekend.

Best Wishes

First Response Finance

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★★★★★

“Great service and tailored to work with your needs”

Written on: 02/04/2020 by Jaydind448 (1 review written)

I needed to get a package that would allow me to buy a car that was older and higher mileage than most companies allow and also fitted the price/time length I needed… Read Full Review

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★★★★★

“Motorcycle finance ”

Written on: 31/03/2020 by GlennOrbinson (1 review written)

Having applied for finance and been refused I approached First Response. They were very happy to go through my finances and ability to pay. They also worked closely with me to broker an arrangement that suited us both. I came away with the finance I wanted at an amount I could afford. A very happy customer who would happily recommend the service and the non pushy manner that their representative dealt with me… Read Full Review

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★★★★★

“Highly recommended”

Written on: 29/03/2020 by MrMcEvoy (1 review written)

Been a customer for over 10 years. Great company… Read Full Review

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★★★★★

“Quick and easy Car loan”

Written on: 29/03/2020 by Atkinsonmt285 (1 review written)

Great service, all done online and over phone. Choice of repayment dates to coincide with income. Give maximum loan to allow flexibility in choosing a car. Interest rates average for this type of loan. Sort loan, test few cars choose right car and back home inside 3 hrs. Would recommend First response… Read Full Review

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★★★★★

“Very helpful”

Written on: 29/03/2020 by ZaniyahJensen400 (1 review written)

Ist response were ever so helpful unlike other companies I tried they were totally transparent and didn't mislead me as others tried to do I would recommend them to anyone else in my position… Read Full Review

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★★★☆☆

“CHANGEING YOUR CAR”

Written on: 29/03/2020 by FINKLELAD (1 review written)

THE ENGINE BLEW IN MY CAR AND HAD TO CHANGE A YEAR BEFORE MY CAR WAS PAID SO I WAS HAD OVER A BARREL THIS DIDNT MATTER… Read Full Review

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★★★★★

“Absolute fantastic service ”

Written on: 29/03/2020 by Jahta (1 review written)

From start to finish was very successful service, very comfortable speaking to the staff they take great care in finding best deal suitable for you within your income to make sure your happy and no pressure to pay back, stick to the plan of action...all smiles… Read Full Review

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★★★★★

“Quick response with no fuss!!”

Written on: 29/03/2020 by ChanceSherwood181 (1 review written)

I needed to buy a car and have poor credit. I found one I liked and the finance was put in place. There was no rush or hard sell so I was able to get what I wanted… Read Full Review

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★★★★★

“Very very very good ”

Written on: 28/03/2020 by Joshuabarter20 (1 review written)

Drove me round bend getting details from employee as i was coming of sick to returning bk to work but finaly got there in end very good easy service to use and very freindly id recomend asking for the person I dealt with.  … Read Full Review

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★★★★★

“Very good service”

Written on: 28/03/2020 by gnPrince378 (1 review written)

First time with first response.the service i received from start to finish was fantastic.all information was clearly stated.all documents required was so simple and easy to upload and only took a few minutes. All in all i had my new car within 2hrs of applying.highly recommended to anyone.i would be using first response in the future… Read Full Review

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★★★★☆

“In an IVA & approved”

Written on: 27/03/2020 by MacLeands485 (1 review written)

Very welcoming and understanding. Being in an unfortunate situation of being in an IVA. First Response and their team were still able to offer me car finance to enable me to continue working and continue to enable me complete my IVA. This was done hassle free, obviously this was upon approval from my IP within my IVA provider. Thankyou for making something potentially stressful, stress free, easy process… Read Full Review

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★★★★★

“Top ”

Written on: 27/03/2020 by MarcelMason243 (1 review written)

Is very quick, easy and the staff is very friendly and help in the best way. I recommend 100%, I am an older customer and I never have any problem. Thank you for the best service ever I received… Read Full Review

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★★★★★

“Absolutely Brilliant service ”

Written on: 27/03/2020 by Theo.guy15 (1 review written)

I found first response finance very easy to communicate with and the service was second to none. Very professional… Read Full Review

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★★★★★

“Outstanding quick easy.best there is”

Written on: 27/03/2020 by Johnstonqd136 (1 review written)

Your company are the best there is simple outstanding .best I have ever come across.staff are top quality… Read Full Review

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★★★★★

“Fantastic service”

Written on: 27/03/2020 by 258Shaw (1 review written)

First response were absolutely brilliant when setting up my car finance. I was able to drive away my new car in a matter of days! The hire purchase agreement was set up very quickly with minimum fuss. The staff were great and as I was a returning customer I recieved a discount which was even better.I cannot fault them the service was amazing… Read Full Review

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