AA Car Loan Reviews

Click here if this is your business
AA Car Loan
★★★★☆
4.3
100.0% of users recommend this
Click here if this is your business
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
AA Car Loan - Ask a question now

Media Gallery for AA Car Loan

Refine your search

Latest Reviews

“Don’t panic - swift service”

★★★★★

written by Sawyerzk291 on 18/04/2023

Like other reviewers, I wanted to counteract the negative reviews. I didn’t read the reviews until after I had applied and had a deadline to meet to buy a car I wanted. Applied around 10pm Sunday for £17,000, no other debt, credit rating 999. Soft eligibility check indicated 95% chance of getting the best 5% rate. Instant decision online as “accepted” at 5% APR. “Signed” the paperwork electronically and instantly sent it back to them. Email straightaway saying the “congratulations - accepted, sent to underwriter for final decision” or words to that effect Sun evening. Nervous wait. Rang their customer service Mon AM to ask what timescales. Answered on first ring, very pleasant, advised Underwriter would have picked it up Mon AM earliest and would take 2 days to make final decision. Nervous wait. Tue AM called again just to give them the opportunity to tell me if declined, again the helpdesk answered first ring. Advised the Undwriter had done some work on it and decision imminent but that he couldn’t see what that decision would be. Told to look out for a text with final decision shortly. Nervous wait, constantly checking emails and bank account. Checked bank account around 2pm Tuesday - funds were in my account! Now Tue evening, have not received any other communication, no email or text or call advising of Underwriters decision, but funds are ready to spend! Great service, I cannot fault them.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“My money arrived quickly as promised (with £50 courier...”

★★★★☆

written by saltrampen2 on 23/06/2006

My money arrived quickly as promised (with £50 courier charge, which seemed a little excessive as he only lived 1/2 mile away and was gone in 5 minutes). However, after 1 year I have been receiving monthly Junk mail and phone calls from AA Car Loans asking if I was interested in a top-up loan. I said I'd prefer it if they sent a quote for a top-up loan in writing, but after 3 weeks nothing. The loan terms were good, but there is very little information (if any) on my agreement about early settlement. They also talked about a new type of loan where interest is spread more evenly over the load term, but again nothing sent in the junk mail that has inadequately explained this thus far.

My impression of call centre staff is rather hit or miss. They are helpful whilst on the phone, but it appears they do not seem to want to follow up any information requests which require written correspondence, unless it is a loan application. However, the web site gives some more information, and is useful, and the rates are very competitive.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I borrowed £6,000 with the AA to help towards the cost...”

★★★★★

written by SayHelloToTheAngels on 02/12/2005

I borrowed £6,000 with the AA to help towards the cost of a new car. The monthly repayment was only £172 over 4 years (typical APR is 5.9%), which is very good in my opinion.

The cheque arrived within 48 hours of me being approved, and I had a 3 month payment break too.

I am very happy with the service I received.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ivan1890's Response to SayHelloToTheAngels's Review

Written on: 23/03/2006

Payment breaks are on one hand a great idea - who wants to be making immediate loan repayments at the very point when you need the money the most? On the other hand a payment break almost invariably slightly increases the amount which you have to repay. Most of the best borrowing deals (usually up to £25,000. only) are nicely set out at www.compare-and-save.co.uk and more importantly that web site lists those lenders who charge an early redemption penalty. Sometimes it is advantageous choosing a lender with a borrowing rate slightly higher than a competitor making such a penalty charge provided the lender chosen makes no such charge. I suspect that the majority of borrowers want pay to off their loan early. But many are possibly persuaded to keep their loan account open so as to avoid redemption penalties. My personal belief is that redemption penalties should be made illegal. Companies presently charging redemption penalties on personal loans include Moneybackbank (i.e. Alliance & Leicester), Co-op Bank, Sainsburys, Virgin, Direct Line and Lombard Direct. Potential borrowers are advised to read my review on credit reference agencies before attempting to borrow.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 2 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview