Virgin Media, Reviews - www.virginmedia.com

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★★☆☆☆
1.6 / 5
12.5% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Virgin Media is now the new name for NTL. If you want to review your Digital TV experiences of either Telewest or NTL after 8th Feb 2007, here is the place to do so.


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Latest Reviews

★☆☆☆☆

“Closed Email Address with No Warning”

Written on: 18/09/2021 by ShinyBike (3 reviews written)

Our 'friends and family' email address was closed with no warning. We're ex Virgin customers, but that's no excuse. What a major hassle to replace with another provider, and a week's worth of personal emails all disappeared into a black hole. And their online complaints procedure just links to a dead page… Read Full Review

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★☆☆☆☆

“WORST POVIDER IN THE UK”

Written on: 20/08/2021 by Alvarezii232 (1 review written)

Well just another person to say what everybody think. I have been leaving leaving in the UK for 24 years and Virgin Media is the worst provider in the all world. Richard Branson can go to space thanks to the money that they are robbing you every month and not providing the service that you pay for. If you do not want to loose your job or to loose day at work. DO NOT SIGN UP WITH THEM NEVER EVER. we are paying a very high price foo internet and about 3 month a year if no more our internet are… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 30/07/2021 by Deshawn281 (1 review written)

Absolutely terrible service! Ordered Internet. And instead of them doing their work, they just ask customers to go to every neighbour and collect private information, like mobile numbers, emails for them to contact neighbours if they agree them to do the work. That is ridiculous! Send letters to neighbours, send agent to talk to neighbours, maybe prepare some offers for them too! BS… Read Full Review

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★☆☆☆☆

“Save yourself from Virgin Media”

Written on: 05/05/2021 by rajmittal09 (1 review written)

It is the worst service anyone can get in Horley. They promised a speed of 50MBPS, and when I complained that I don't get the right speed, they said the promised speed is with an ethernet cable only and not with WIFI. We do not promise any WIFI speed; it's a myth and doesn't trust virgin media promised WIFI speed. Only if you pay an extra 4-5 GBP will you get the promised speed. Otherwise, you can pay a fine and leave. Don't really get stuck in this rabbithole. … Read Full Review

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★☆☆☆☆

“Worse Than Bad Customer Service”

Written on: 26/03/2021 by SMITHGA (1 review written)

Nothing on the website to schedule to leave or end the contract on line at the end of term without calling or in writing. Made multiple attempts to call them during the previous two weeks but their logistics are obviously insufficient to cope with the number of callers making waiting times long and inconvenient with my work commitments. When I eventually got to speak with someone, how difficult and awkward can we make it because I still decided to leave, "this is when we will end your rolling… Read Full Review

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★☆☆☆☆

“stay away ”

Written on: 12/02/2021 by O'Donnelllw157 (1 review written)

Up your bills without any notice, there are no deals for existing customers, rude customer service staff and not very helpful, nuisance calls from call Centre, phone waiting time over an hour. customer service staff don't even know their own contract… Read Full Review

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★☆☆☆☆

“Virgin Media has the best broadband service ever,...”

Written on: 28/08/2018 by Egankr457 (1 review written)

I was sold on the VM sales pitch but now realise its just a load of bull. Being the only major cable provider they have a monopoly and their attitude is "take it or leave it." The broadband reliability and bandwidth in RG5 is pathetic and appalling. I originally had vivid 50 before VM upgraded me to Vivid 100 but rarely got more than 20mbps and that's when it worked. Very temperamental and only worked when it felt like. I've moved back to a copper wire provider last week on a basic fibre… Read Full Review

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★☆☆☆☆

“Alas, it's time to leave the Virgin express”

Written on: 19/02/2018 by rnBowers234 (1 review written)

After 4 years of big hopes, Virgin has been a constant let down. Between too many super fibre outages to count and low download speeds, it's been a journey of let downs. Called yesterday to cancel our contract after 4 years and it took over 25 minutes just to cancel as 'only a manager' can process this. Big claims from the team manager trying to keep our custom - bad mouthing the other providers in the area while seemingly not knowing that Virgin are slower in my street, have higher outages… Read Full Review

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★☆☆☆☆

“Worst ever customer service & crooks”

Written on: 25/10/2017 by ElvisGibson (1 review written)

BEWARE of their SPECIAL OFFERS. Jan 2016 received a call from Virgin Media with a special offer. I declined and stayed with Sky. Overall the Sky package was great, but expensive. December 2016 the original Virgin Media sales guy called me to offer the best ever phone, broadband/TV deal. £30 pcm for 15mths, however I was still with Sky until March 2017. No worries he said, come over to us now and we will credit your account with your Sky charges until your contact expires. Agreed and then it… Read Full Review

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★★☆☆☆

“Something has gone wrong with Virgin”

Written on: 20/10/2017 by ParkerKemp107 (1 review written)

I'v been with them for years, TV, Broadband, Phone and mobiles. They were always a bit more expensive and the mobile signal weak but the customer service was always excellent. I called them three times this week to ask about saving money on my package. They seem to have moved to a far-East call center and all three of the foreign staff were difficult to understand and did not understand me either. All three tried to sell me other packages when I wanted to reduce them. Didn't seem to care… Read Full Review

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★☆☆☆☆

“Virgin customer service”

Written on: 01/10/2017 by 259Malone (1 review written)

I called Virgin to cancel my broadband and phone with them, because they are too expensive for me. The guy I spoke to just carried on trying to make me stay with them over and over again. He offered better deals, paying about half what i had paid earlier. This carried on and on. He also said he could not cancel the account because his computer was rebooting. He also said there was no way we could keep our old phone number, and so on. All this carried out for about half an hour and i got more… Read Full Review

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★☆☆☆☆

“Virgin Don't Give A Damn!”

Written on: 28/09/2017 by Crusader65 (4 reviews written)

Virgin are a shambles Virgin are a shambles. They consistently deliberately get our billing wrong. No one appears to understand their own billing either. You can never talk to a manager - They'll have to call you back. Presumably so that you'll know you'll be un-prepared. But don't worry, they'll not bother anyway. I received 1 call back from a manager out of 5 expected manager call backs within the last 5 months. Then he rang later than the time slot allocated & you can't make or take any… Read Full Review

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★☆☆☆☆

“Shocking Service”

Written on: 25/05/2017 by JaidenCarter (1 review written)

Been with Virgin since Day 1 (signed up when it was still NTL). Service was always questionable, in particular, the broadband! Every few months the speed would slowdown to a trickle (so slow, even 4 min Youtube videos would not play). We would contact Virgin, who would then put us on a different server, sorting the problem, albeit temporarily. Recently contacted them for the umpteenth time and spoke to an extremely unhelpful and rather rude agent. I had had enough and called to cancel my… Read Full Review

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★☆☆☆☆

“keep away”

Written on: 24/04/2017 by Humphries372 (1 review written)

Been with virgin over twenty years, upgraded my phone in February , new sim did not work, second did not work third got lost fourth finally worked then phone packed up. All these problems meant I had to call virgin, if they ever answer be prepared to be cut off, passed to another department before going to the first place again no call is quick and will not be resolved. Promises will be made but never arrive. Finally called to say I am leaving expecting after being a customer for so long they… Read Full Review

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★☆☆☆☆

“to the person I dealt with in customer relations...”

Written on: 01/04/2017 by Charnjit (1 review written)

I would have given no stars , been with too many years , poor broadband in the last year paying for 200mb most days achieving 7mb being told it's because of wireless and should use the cable , hahah my laptop and new ones don't even have this option anymore , after senior technicians etc have come no joy, finally called in to cancel 3 weeks ago spoke to rententions who agreeed to do same package at cheaper rate , then found out today They actually downgraded my services for the reduction called… Read Full Review

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★☆☆☆☆

“Virgin should not be allowed to serve as a business.”

Written on: 31/03/2017 by Joel309 (1 review written)

Sort it out virgin there is not a single positive part of your service from technical support to billing to service… Read Full Review

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★☆☆☆☆

“VERY poor response from tech team”

Written on: 07/03/2017 by Campbell360 (1 review written)

I have had connection problems with VM and been forced to call their 'help line' - the assistance given was very poor - I was held on the line for nearly one hour and given inappropriate advice for my problem.I would not recommend VM… Read Full Review

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★☆☆☆☆

“I'm a 72 yr old pensioner and I lasted less than 48 hrs”

Written on: 18/02/2017 by Aniyahz206 (1 review written)

My daughter suggested that I sign up to VM as I was using another less known company who had been providing broadband speeds of 1.4MB and still wanting me to pay. I read the reviews on this review site and another review site but was hoping that VM would be different. Unfortunately, they proved to be awful. I signed up for broadband and the landline. Before the installation date, they arrived at my property and laid bright yellow concertina cabling across my front garden. My daughter phoned… Read Full Review

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★☆☆☆☆

“Warning - Keep away from them!!”

Written on: 12/01/2017 by CJ-London (1 review written)

Having received junk mail for years encouraging me to sign up for Virgin high speed broadband, I finally decided to give it a go. I was informed that it is available for my address and a date was set for the technician to install it. I cancelled my Sky broadband. Virgin encouraged me to create a virgin media account and install "F-secure" on all my devices before installation date, which I did. The day before installation a virgin employee (who spoke very poor English) called me and told me… Read Full Review

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Jon34's Response to CJ-London's Review

Written on: 02/03/2017

Sounds Very much like what has just happened to me.. Nevers again.

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★☆☆☆☆

“Total rip off”

Written on: 01/01/2017 by Zairek1982 (1 review written)

Made a phone call abroad was charged £1.05 for the privilege, a 40 mins call cost me £46.80. I knew it would be expensive just not that expensive. So you get all these discounts when you join then you get hit by exorbitant call charges it works out the same as paying full price. The on demand doesn't work half the time. What a total rip off… Read Full Review

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