Virgin Media, Reviews - www.virginmedia.com

Click here if this is your business
★★☆☆☆
1.6 / 5
13% of users recommend this
Click here if this is your business
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Virgin Media is now the new name for NTL. If you want to review your Digital TV experiences of either Telewest or NTL after 8th Feb 2007, here is the place to do so.


? Ask our helpful community of experts about this product or company
Virgin Media, www.virginmedia.com - Ask a question now

Media Gallery for Virgin Media, www.virginmedia.com

Virgin Media, www.virginmedia.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Worst ever customer service & crooks”

Written on: 25/10/2017 by ElvisGibson (1 review written)

BEWARE of their SPECIAL OFFERS. Jan 2016 received a call from Virgin Media with a special offer. I declined and stayed with Sky. Overall the Sky package was great, but expensive. December 2016 the original Virgin Media sales guy called me to offer the best ever phone, broadband/TV deal. £30 pcm for 15mths, however I was still with Sky until March 2017. No worries he said, come over to us now and we will credit your account with your Sky charges until your contact expires. Agreed and then it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Something has gone wrong with Virgin”

Written on: 20/10/2017 by ParkerKemp107 (1 review written)

I'v been with them for years, TV, Broadband, Phone and mobiles. They were always a bit more expensive and the mobile signal weak but the customer service was always excellent. I called them three times this week to ask about saving money on my package. They seem to have moved to a far-East call center and all three of the foreign staff were difficult to understand and did not understand me either. All three tried to sell me other packages when I wanted to reduce them. Didn't seem to care… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Virgin customer service”

Written on: 01/10/2017 by 259Malone (1 review written)

I called Virgin to cancel my broadband and phone with them, because they are too expensive for me. The guy I spoke to just carried on trying to make me stay with them over and over again. He offered better deals, paying about half what i had paid earlier. This carried on and on. He also said he could not cancel the account because his computer was rebooting. He also said there was no way we could keep our old phone number, and so on. All this carried out for about half an hour and i got more… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Virgin Don't Give A Damn!”

Written on: 28/09/2017 by Crusader65 (4 reviews written)

Virgin are a shambles Virgin are a shambles. They consistently deliberately get our billing wrong. No one appears to understand their own billing either. You can never talk to a manager - They'll have to call you back. Presumably so that you'll know you'll be un-prepared. But don't worry, they'll not bother anyway. I received 1 call back from a manager out of 5 expected manager call backs within the last 5 months. Then he rang later than the time slot allocated & you can't make or take any… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shocking Service”

Written on: 25/05/2017 by JaidenCarter (1 review written)

Been with Virgin since Day 1 (signed up when it was still NTL). Service was always questionable, in particular, the broadband! Every few months the speed would slowdown to a trickle (so slow, even 4 min Youtube videos would not play). We would contact Virgin, who would then put us on a different server, sorting the problem, albeit temporarily. Recently contacted them for the umpteenth time and spoke to an extremely unhelpful and rather rude agent. I had had enough and called to cancel my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“keep away”

Written on: 24/04/2017 by Humphries372 (1 review written)

Been with virgin over twenty years, upgraded my phone in February , new sim did not work, second did not work third got lost fourth finally worked then phone packed up. All these problems meant I had to call virgin, if they ever answer be prepared to be cut off, passed to another department before going to the first place again no call is quick and will not be resolved. Promises will be made but never arrive. Finally called to say I am leaving expecting after being a customer for so long they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“to the person I dealt with in customer relations...”

Written on: 01/04/2017 by Charnjit (1 review written)

I would have given no stars , been with too many years , poor broadband in the last year paying for 200mb most days achieving 7mb being told it's because of wireless and should use the cable , hahah my laptop and new ones don't even have this option anymore , after senior technicians etc have come no joy, finally called in to cancel 3 weeks ago spoke to rententions who agreeed to do same package at cheaper rate , then found out today They actually downgraded my services for the reduction called… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Virgin should not be allowed to serve as a business.”

Written on: 31/03/2017 by Joel309 (1 review written)

Sort it out virgin there is not a single positive part of your service from technical support to billing to service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“VERY poor response from tech team”

Written on: 07/03/2017 by Campbell360 (1 review written)

I have had connection problems with VM and been forced to call their 'help line' - the assistance given was very poor - I was held on the line for nearly one hour and given inappropriate advice for my problem.I would not recommend VM… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I'm a 72 yr old pensioner and I lasted less than 48 hrs”

Written on: 18/02/2017 by Aniyahz206 (1 review written)

My daughter suggested that I sign up to VM as I was using another less known company who had been providing broadband speeds of 1.4MB and still wanting me to pay. I read the reviews on this review site and another review site but was hoping that VM would be different. Unfortunately, they proved to be awful. I signed up for broadband and the landline. Before the installation date, they arrived at my property and laid bright yellow concertina cabling across my front garden. My daughter phoned… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Warning - Keep away from them!!”

Written on: 12/01/2017 by CJ-London (1 review written)

Having received junk mail for years encouraging me to sign up for Virgin high speed broadband, I finally decided to give it a go. I was informed that it is available for my address and a date was set for the technician to install it. I cancelled my Sky broadband. Virgin encouraged me to create a virgin media account and install "F-secure" on all my devices before installation date, which I did. The day before installation a virgin employee (who spoke very poor English) called me and told me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jon34's Response to CJ-London's Review

Written on: 02/03/2017

Sounds Very much like what has just happened to me.. Nevers again.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Total rip off”

Written on: 01/01/2017 by Zairek1982 (1 review written)

Made a phone call abroad was charged £1.05 for the privilege, a 40 mins call cost me £46.80. I knew it would be expensive just not that expensive. So you get all these discounts when you join then you get hit by exorbitant call charges it works out the same as paying full price. The on demand doesn't work half the time. What a total rip off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“complete rubbish”

Written on: 24/12/2016 by Elaine2016 (1 review written)

If your thinking about joining virgin media, DONT! I should have gone with SKY or used now tv because this virgin box has NOTHING IN THE VASIC package that you can get on a normal TV! Your just paying for the previkage of pausing live TV!!!! EVERYTHING else is added on top! Even old movies that you've seen loads of times you have to pay for! The box is slow on catch up TV. The broadband is intermittent. Fibre optic? More like fibre rubbish! Then they send you bills adding in items… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“shocking service ageants are rude intnet problembs day...”

Written on: 03/11/2016 by daren1972 (1 review written)

plzs stay away from virgin media innet going off dayly agents beeing rude poor poor service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Setting New Standards - Low”

Written on: 04/10/2016 by JeremyFinnegan159 (1 review written)

Getting the business line installed in our office was one of the most painful customer experiences I've ever had to go through. Virgin engineers turned up on 3 separate occasions to install the line, with all 3 teams deciding to call their visit a site survey so that they would not actually have to do the installation. This ignores the fact a site survey had already been done. The poor subcontracted installation team are targeted and so a job that is likely to take longer than "average" is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disappointing TV Content, WiFI Signal and TV User...”

Written on: 27/06/2016 by IzabellaNeville189 (1 review written)

I was seduced by the Virgin Media Big Bundle adverts. Now I have too wait another 12 months before I can get rid of a very inferior service. Everything from TV user interface to Broadband Wifi signal, to TV content, to speed of operation is of poor quality. The fact that its 230 channels is irrelevant if they are mostly unwatchable. Thank goodness for SkY Sports, BT Sports and the BBC; other wise we would never switch the TV on for the remainder of the contract. Wifi doesn't reach all the rooms… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“not up to the job”

Written on: 30/04/2016

been with them for nearly 7 years. there are issues with broadband on average every 3 months. last october off 2 days due to technical probs. in dec off 3 days not forgetting last june off 4 days. Credited with days of lost service on a pro rata basis of the monthly bill ie a couple of quid. They try then to add a package or upgrade at a discount to pacify you. they only keep a record of your conversations with them for six months so if you need a full report over and above that for litigation… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“look at other networks frist”

Written on: 29/04/2016 by pb1954 (1 review written)

would not recommend to any one slow allways have to recover webpage even paid to have pc chect nothing wrong with it have had to ring virgin at lest 2 times a mth still getting now where even had a new hub sent out and thas so poor on a speed check running at.05 so look at other networks before even looking a not so fast virgin… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible”

Written on: 26/02/2016 by StuartPaterson (1 review written)

I have been with Virgin media for three months and had nothing but issue. My phone has been blocked three times in one month despite me calling in every time to remove the block. I get told it is for my own protecting because my phone bills are high. Three times I have confirmed that the usage is verified and I can pay the bills and have been doing so yet they still bar it? Despite me not being able to use my phone I am informed that I have to pay £250 to get out of my contract? The service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shocking customer service”

Written on: 24/02/2016

If a "no star" rating was available I would have selected it. Had to call 3 times to even register an interest in getting Virgin Media service as the first 2 new business contacts didn't bother to sign me up/call me back. Finally dealt with someone who went through all the necessary registration and confirmed the services were available in my area. The date for installation was agreed as today and so I booked the day off work and arranged childcare/school run help etc. Have also cancelled… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview