Mazuma Mobile Reviews - www.mazumamobile.com

★★★★★
4.6 / 5
89% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Latest Reviews

★☆☆☆☆

“Really disappointed with my experience!”

Written on: 22/08/2019 by kiwatson83 (2 reviews written)

Sent my phone off in May was told it was good condition and worth £75.00, I agreed to the sale and then had my phone returned, I contacted and told there had been a mistake and was told I would have to go through the process again as I had apparently rejected the offer! So sent it back in same packing it was sent to me, this time was told the condition was poor and the screen was cracked and only worth £20. Phoned twice to investigate and told I wanted an explanation to the difference, as I… Read Full Review

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★★★★★

“Well done Mazuma ”

Written on: 20/08/2019 by jpcley4hotmail (1 review written)

Great prices, great service, quick and easy to arrange, I keep coming back when selling my phones. Thanks… Read Full Review

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★☆☆☆☆

“Told phone worth 135 , sent it, then told 30...”

Written on: 19/08/2019 by Railmad (1 review written)

Told phone worth 135 , sent it, then told 30 pound..You are helpless, they have you by the short and curlies… Read Full Review

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★☆☆☆☆

“I sent my iPhone SE 64GB off in good condition to...”

Written on: 16/08/2019 by jThomas_21 (1 review written)

I sent my iPhone SE 64GB off in good condition to Mazuma, and they quoted me £50 for it. When the package had been delivered they emailed me saying that they had reviewed the phone and that its sell value had reduced by £35 due to a tiny chip in the side of the screen (the phone was in good condition and functional). I felt compelled to accept this offer as I did now want to endure the hassle of getting the phone back and having to resell it. I can only assume that this is a money making… Read Full Review

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★☆☆☆☆

“Charlatans”

Written on: 13/08/2019 by AlfredoWebster (1 review written)

Offered £30 for an iPhone SE, accepted. Sent phone and offer reduced to £10 for a ‘defective LCD screen, yellow mark in display.’ Absolute sh it and you know it. Screen is in perfect order. Avoid these charlatans and use another company. If your phone is perfect they will make up an issue and reduce the price first offered. Hairline scratch on rear is their favourite. Don’t bother asking them to send it back to you or else they will damage it more or it’ll get ‘lost’ in the post… Read Full Review

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★★★★★

“Speedy service ”

Written on: 09/08/2019 by DennisO'Neill (1 review written)

Delighted with Mazuma’s service, sent my phone off special delivery and had payment as promised into my account within 24 hours..... outstanding thank you… Read Full Review

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★★★★★

“So quick and easy”

Written on: 02/08/2019 by glHudson95 (1 review written)

Emails were sent to tell me the order status. Within a few days the money was in my bank. Super easy and quick to do. Old phone turned into cash at a good value. Will be using in the future again… Read Full Review

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★★★☆☆

“The Engineers report detailed damaged pixels on the...”

Written on: 24/07/2019 by Welshyboyo87 (1 review written)

The Engineers report detailed damaged pixels on the screen. The damage, if you could call it that was so minor I was unaware that it existed when I sent the phone. I feel like I had to take the very low offer as the hassle of send the phone back and finding another buyer was not worth my time. I will be thinking twice before using Mazuma in future!… Read Full Review

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★☆☆☆☆

“Never never never sell your phone with them disgusting ”

Written on: 09/07/2019 by babyface12 (1 review written)

Just disgusting never sell to them ever… Read Full Review

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★★☆☆☆

“Wouldn’t use again”

Written on: 20/06/2019 by Fleurg (1 review written)

They say one price but create a problem that isn’t true as I have videos and pictures of my phone with no ‘white marks’ as they claim but more hassle than its worth wouldn’t use again and will make sure none of my friends and family use. Only good thing was quick pay out… Read Full Review

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★☆☆☆☆

“Offered 105 then emailed. To say 40”

Written on: 19/06/2019 by Buster95 (1 review written)

Filed form in I phone 7 good condition working offered 105 then emailed to say screen faulty offered 40 disappointed… Read Full Review

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★☆☆☆☆

“Didn’t pay guaranteed value”

Written on: 17/06/2019 by RippedOff746 (1 review written)

Was given a guaranteed value of £140 for phone. Described as “good” and the category says “may have a few cosmetic scratches”. Mazuma reduces the value to £125 because there was one small scratch on the back of phone. The manager on the phone even described it as a cosmetic scratch but wouldn’t give me my £140. Very poor, borderline fraudulent behaviour… Read Full Review

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★★★★★

“Simply the best ”

Written on: 12/06/2019 by Elainav421 (1 review written)

This is the second time I’ve used Mazuma Mobile and on each occasion I’ve been very pleased with the transaction. Mazuma are efficient and helpful throughout the process. Many thanks… Read Full Review

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★★★★★

“Superb service ”

Written on: 07/06/2019 by ryanbutler (1 review written)

I sold my iPhone to Mazuma as they offered the highest value out of other competitors. I sent my phone off to them using special delivery and next day, the phone was delivered with full payment transferred to me later on in the day. So quick and easy to use, would definitely use Mazuma again and recommend!… Read Full Review

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★☆☆☆☆

“Dreadful service, poor communication ”

Written on: 05/06/2019 by Reese1953 (1 review written)

Posted phone Friday special delivery, signed for at Mazuma Saturday morning. "Recieved" by Mazuma Monday as they sent the email to me before 10am to say my phone would be processed & I'd be paid that day. Nothing. Tuesday...still nothing. Order status saying Received. Emailed and called them to chase up. Person on phone said they'd send email to warehouse to chase. I called them again at 2pm, same response. Called them again at 3.30pm, same response. Called them at 4.30pm saying I'd like… Read Full Review

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★☆☆☆☆

“Always downgrade ”

Written on: 31/05/2019 by Tttfdsrjhddf (1 review written)

They always downgrade my phone on arrival. Go somewhere else, my phone was in perfect condition when I sent it. That’s 3 now and never again… Read Full Review

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★★★★★

“Fast, efficient & easy”

Written on: 24/05/2019 by Mart84 (1 review written)

Applied online at Mazuma and requested a sales pack which came within 2 days, I placed my phone in the free post delivery bag provided by Mazuma. Sent it away and got notification within 2 days that the phone had been received and that it was being checked to make sure that it was in the condition I had said it was, within a couple of hours they confirmed it had been processed and that payment was being processed, not too long after I had received the funds and amount that Mazuma had stated in… Read Full Review

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★☆☆☆☆

“Useless, untrustworthy”

Written on: 20/05/2019 by Humberto35 (1 review written)

My phone got sent in and went missing due to them apparantly moving from London up to the North. I called and emailed constantly, it took 3 weeks for them to accept responsibility but would still not give me the full amount I was offered. I spoke to the customer service line manager. Wow. She just shouted over me constantly and actually told me to shut up. She then hung up on me. I spoke to another lady a few times, lovely, but the rest of the staff there are a joke… Read Full Review

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★★★★★

“Great service you redeemed your self”

Written on: 18/05/2019 by GiancarloMueller (1 review written)

Excellent service great to deal with will use them again… Read Full Review

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★★★★★

“Fantastic Service !!! Absolutely brilliant”

Written on: 16/05/2019 by 277McCaffrey (1 review written)

Fantastic Service. Fast payment. Keep you up to date in order. Can't fault them one bit. I was a bit hesitant reading the bad reviews people leave about them. But I can honestly say after using them I will be using them again !° highly recommend… Read Full Review

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