Mazuma Mobile Reviews - www.mazumamobile.com

★★★★★
4.5 / 5
88% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Latest Reviews

★☆☆☆☆

“Sent my phone in perfect condition. Even bubble...”

Written on: 25/11/2020 by Dstyles47 (1 review written)

Sent my phone in perfect condition. Even bubble wrapped it. Then was told prove has been cut for crack in screen… Read Full Review

By Mazumamobile

Written on: 25/11/2020

Good morning,

Good morning, Thank you for your review, We check all devices for any form of faults or damage, this can be from the small crack (1mm) to the whole entire screen being damaged. A photo can be requested at problem order stage, if you ever have an issue like this in the future.

Kind regards
Mazuma

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★★★★★

“Excellent service”

Written on: 24/11/2020 by Reggie2019 (1 review written)

Kept me updated by email, when they received my phone and when the payment went into my bank account. Very fast and reliable company . I would defiantly recommend to my friends and family… Read Full Review

By Mazumamobile

Written on: 25/11/2020

Good morning,

Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us.

Kind regards
Mazuma

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★★★★★

“Superb service and incredible speed!”

Written on: 24/11/2020 by Cashi65 (1 review written)

Quite simply the easiest and best tech selling service ever. Fast and easy to send, and with payment in my bank appearing within 4 days of sending. I’ve used Mazuma in the past and it never disappoints. Thank you - highly recommended and far better prices paid than selling my iPhone back to Apple… Read Full Review

By Mazumamobile

Written on: 25/11/2020

Good morning,

Thank you for choosing Mazuma Mobile. We really appreciate your five-star review.

Kind regards
Mazuma

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★★★☆☆

“Disappointed with price paid.”

Written on: 23/11/2020 by PKennett (1 review written)

Excellent, quick service with a prompt payment. Sadly when you had my phone I received a message to say the screen was cracked. I photographed it before I sent it and it wasn’t cracked then. I was given the option to take it back but, there was no point as, if the screen was cracked when you got it, there seemed little point. My family have used you several times before and we will do so again..... it may have cracked in transit and I’m not going to judge on one disappointment… Read Full Review

By Mazumamobile

Written on: 25/11/2020

Good morning,

Thank you for your review,

We check all devices for any form of faults or damage, this can be from the small crack (1mm) to the whole entire screen being damaged. A photo can be requested at problem order stage, if you ever have an issue like this in the future.

Kind regards
Mazuma

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★★★★★

“Simple and money paid out as promised ”

Written on: 23/11/2020 by Garciaxa1975 (1 review written)

I had a terrible experience with another recycling company who said that my phone had a non apple screen replacement and changed their quote from £170 to £70, I asked them to send it back because I never replaced my screen as I never needed too! Instead got a quote from mazuma, mailed my phone on Friday, they received it on Monday and paid on the same day! Excellent service and simple instructions!… Read Full Review

By Mazumamobile

Written on: 24/11/2020

Good morning


Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments

Kind regards
Mazuma

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★★★☆☆

“Easy to send but money reduced.”

Written on: 20/11/2020 by Schneiderfi146 (1 review written)

Communication was good, and it was easy to post phone. However be prepared to not receive what was quoted originally. For any issues they will slash more than 50% off the original quote. I presume because they expect you to just give up and accept the offer. If you’re getting rid of something and want to do it easily then I would recommend, but if you want a true value of what your selling I would go elsewhere… Read Full Review

By Mazumamobile

Written on: 24/11/2020

Good morning,

We are sorry to hear of your experience with Mazuma,

Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria then we will offer you a lower price. Any form of defect or fault will be picked up by our technicians. If you device does not match the grade you selected when the order was created then it will be amended to match the correct grade and price.

We give all customers the opportunity to accept or reject any amended offer, any order rejected will be returned.

Kind regards

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★★★★★

“ Wry good”

Written on: 19/11/2020 by CassieBen (1 review written)

It is very good and good help me… Read Full Review

By Mazumamobile

Written on: 24/11/2020

Good morning,

Thank you for choosing Mazuma Mobile. We really appreciate your five-star review.

Kind regards
Mazuma

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★★★★★

“Always great price and quick”

Written on: 17/11/2020 by 383Hahn (1 review written)

Have used mazuma for years. Always find their prices fair, payment swift and postage easy… Read Full Review

By Mazumamobile

Written on: 24/11/2020

Good morning,

Thank you for choosing Mazuma Mobile. We really appreciate your five-star review.

Kind regards
Mazuma

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★★★★★

“Fantastic, 5 stars ”

Written on: 17/11/2020 by okCopeland203 (1 review written)

Well from telling Mazuma I want to sell my phone and getting my payment for it , what can I say other than fast, reliable, honest company. I’ve told as many people as I can and will continue to do so . I’ve used your company before and have never been let down . Thankyou… Read Full Review

By Mazumamobile

Written on: 24/11/2020

Good morning,

Thank you for taking the time to review Mazuma Mobile. We are glad to hear you had a great experience with us and we hope that you come back to us again in the future.

Kind regards
Mazuma

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★★★★★

“Most efficient transaction”

Written on: 16/11/2020 by MartynjD (1 review written)

Absolutely fantastic service. Agreed a price (subject to condition obviously). Received details next morning (Saturday). Posted and receipt acknowedged and payment into account on Monday. Definately recommend… Read Full Review

By Mazumamobile

Written on: 24/11/2020

Good morning,

Thank you for choosing Mazuma Mobile. We really appreciate your five-star review.

Kind regards
Mazuma

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★★★★★

“Genuine, fast, and trustworthy service!”

Written on: 13/11/2020 by jasejase (1 review written)

I would recommend Mazuma to anyone who wants to sell their mobile phone! I have used other companies in the past that 'tempt' you with higher price offers for your device, but then once they receive your device they contact you and reduce the offer by £100-£200 and you feel trapped into accepting the low offer. Mazuma do not do this! They their promise and pay you exactly what they said they would. AND I received my full payment within 24 hours of me sending my phone to them!! Everything is… Read Full Review

By Mazumamobile

Written on: 24/11/2020

Good morning,

Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. We really appreciate your positive comments.

Kind regards
Mazuma

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★★★★★

“I phone”

Written on: 13/11/2020 by Jayneh1972 (1 review written)

Brilliant service fast payment highly recommended would use again without hesitation… Read Full Review

By Mazumamobile

Written on: 24/11/2020

Good morning,

Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us.

Kind regards
Mazuma

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★★★★★

“Excellent selling experience ”

Written on: 13/11/2020 by Anjitashi (1 review written)

After having a bad experience with another company I am very grateful to Mazuma for their brilliant service. Fast, professional but friendly. They were very helpful and I would recommend them to give an honest appraisal of your item. Once they received my phone I received payment the same day and was kept up to date with emails at each stage. My thanks to everyone at Mazuma… Read Full Review

By Mazumamobile

Written on: 13/11/2020

Good morning,

Thank you for the five-star review. It's great to hear you found the service brilliant and we hope you will use us again in the future!

Kind regards
Mazuma

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★★★★★

“Easy”

Written on: 12/11/2020 by Leachnn226 (1 review written)

I was recommended to use Mazuma by a previous user.It was so easy.Excellent value paid for my phone and I used the pickup service which presented no problems at all. No problem on recommending Mazuma… Read Full Review

By Mazumamobile

Written on: 13/11/2020

Good morning,

Thank you for the five-star review and recommendation. It's great to hear your positive feedback,

Kind regards
Mazuma

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★★★★★

“Superb Service. Do not hesitate to use it.”

Written on: 11/11/2020 by tesoro (2 reviews written)

Order to sell made online on 7 Nov 2020. Transaction initiated 9 Nov 2020. Carrier collected mobile phone from home address at 1330 on 10 Nov 2020. Mazuma acknowledged receipt at 1427 on 11 Nov 2020. Phone checked, confirmation of acceptance received and Faster Payment authorised at 1727 on 11 Nov 2020. Payment received in bank by 1808 on 11 November. I will certainly use Mazuma again… Read Full Review

By Mazumamobile

Written on: 12/11/2020

Good morning,

Thank you for the five-star review. We look forward to you using Mazuma again,

Kind regards
Mazuma

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★★★★★

“delivered what was promised”

Written on: 11/11/2020 by RaeganColeman105 (1 review written)

Send my phone to another company first promising more money for them to try and chip the price by £180 saying it was faulty (which it was not). Sent to Mazuma, payment made same day for the amount promised. Top service… Read Full Review

By Mazumamobile

Written on: 11/11/2020

Good afternoon,

Thank you for the five-star review. We really appreciate the positive comments about our service,

Kind regards
Mazuma

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★★★★★

“Amazing service ”

Written on: 09/11/2020

Cannot believe how fast and amazing the service was. Was not expecting that at all. Would definitely use again 10/10 Speedy receiving the pack in the post, then from sending to receiving the money was 3 working days. Got the money same day they emailed to say they had received it and it was being reviewed. Communication was fab too, never wondered what was going on, always emailing you to update you… Read Full Review

By Mazumamobile

Written on: 10/11/2020

Good afternoon,

Thank you for the five-star review, we really appreciate the positive comments.

It's great to hear you found the service speedy and you were happy with the process.

We look forward to you using us again in the future,

Kind regards
Mazuma

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★★★★★

“Fast payers”

Written on: 05/11/2020 by 60Coleman (1 review written)

Excellent service ,a fair price paid into the bank on the same day that my phone was received .Will definitely recommend. … Read Full Review

By Mazumamobile

Written on: 10/11/2020

Good afternoon,

Thank you for the five-star review. It's great you received excellent service and you would recommend us!

Kind regards
Mazuma

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★★★★★

“Good service”

Written on: 05/11/2020 by Robhilly (1 review written)

Sent an old iPhone 6 to them and whole process of getting a price and money in bank was about a week. Great service and prompt payment. My 8+ will be going there when new iPhone arrives… Read Full Review

By Mazumamobile

Written on: 10/11/2020

Good afternoon,

Thank you for the five-star review. It's great to hear you found the service great and payment prompt.

We look forward to you using us again in the future!

Kind regards
Mazuma

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★★★★★

“iPhone trade bonus”

Written on: 05/11/2020 by RoderickT (1 review written)

After update my iPhone 8+ 256GB was not required Unfortunately it has three surface cracks on rear, otherwise was fine and fully working. Looked at a couple of trade sites and Mazuma Mobile offered a fair price. Very easy procedure and within 4 days money was in my bank. I wished I had used them before… Read Full Review

By Mazumamobile

Written on: 10/11/2020

Good afternoon,

Thank you for the five-star review. We really appreciate the positive comments and we hope you will continue to use us in the future,

Kind regards
Mazuma

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