Mazuma Mobile Reviews - www.mazumamobile.com

★★★★★
4.6 / 5
89.2% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
? Ask our helpful community of experts about this product or company
Mazuma Mobile - www.mazumamobile.com - Ask a question now

Media Gallery for Mazuma Mobile - www.mazumamobile.com

Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Fast, efficient & easy”

Written on: 24/05/2019 by Mart84 (1 review written)

Applied online at Mazuma and requested a sales pack which came within 2 days, I placed my phone in the free post delivery bag provided by Mazuma. Sent it away and got notification within 2 days that the phone had been received and that it was being checked to make sure that it was in the condition I had said it was, within a couple of hours they confirmed it had been processed and that payment was being processed, not too long after I had received the funds and amount that Mazuma had stated in… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Useless, untrustworthy”

Written on: 20/05/2019 by Humberto35 (1 review written)

My phone got sent in and went missing due to them apparantly moving from London up to the North. I called and emailed constantly, it took 3 weeks for them to accept responsibility but would still not give me the full amount I was offered. I spoke to the customer service line manager. Wow. She just shouted over me constantly and actually told me to shut up. She then hung up on me. I spoke to another lady a few times, lovely, but the rest of the staff there are a joke… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great service you redeemed your self”

Written on: 18/05/2019 by GiancarloMueller (1 review written)

Excellent service great to deal with will use them again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic Service !!! Absolutely brilliant”

Written on: 16/05/2019 by 277McCaffrey (1 review written)

Fantastic Service. Fast payment. Keep you up to date in order. Can't fault them one bit. I was a bit hesitant reading the bad reviews people leave about them. But I can honestly say after using them I will be using them again !° highly recommend… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“Never Reveived Offered Amiunt”

Written on: 13/05/2019 by AndrewJCrookston (1 review written)

Was offered £120 for my iPhone7 32g and was only transferred £96 into my account. No details of why No options for query Posting service was simple and easy with no issues… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fabulous service Thank you ”

Written on: 13/05/2019 by Richards30 (1 review written)

Have used Mazumamobile before so had no hesitation in using them again. So easy to get an evaluation of what they would offer for my old phone and the envelope and bag arrived the next day The whole process was so simple and having the money paid straight into my account was brilliant- all dealt with professionally and efficiently. I also appreciated the regular updates. Thank you - will definitely recommend to my friends… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fast, efficient and friendly”

Written on: 13/05/2019 by johnscott99999 (1 review written)

Cracking service. Had to call their customer service line after I made a mistake with my trade-in details. They couldn't have been more helpful or efficient. Payment was made into my account on the same day the phone was received by them, and emails were sent to keep me informed throughout the process. Payment rate was competitive - and there was no quibbling over the valuation once the phone was received. Very impressed all round. Would definitely use again without hesitation… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Slow service payment not made when promised”

Written on: 13/05/2019 by Gregory313 (1 review written)

I received an email confirming device was received. After 2 days of no more communication I contacted by phone to be fobbed off with excuses.email eventually received to say payment was sent but after checking my bank nothing had gone in. Poor service!!!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Feeling let down”

Written on: 09/05/2019 by JayneB1986 (1 review written)

I have used mazuma for years to sell my old phones and have never had a problem...until now. I sent my iPhone 7 Plus in excellent condition (literally looked like I had sold it straight from the shop) after being quoted £189. I sent it in the original box and we’ll packaged at recorded delivery. The following day I received an email saying my screen was cracked and in poor condition. I immediately rang customer services to ask what had happened as there was no cracks on the screen when it… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do Not Use”

Written on: 07/05/2019 by Kinsleyp306 (1 review written)

I sent my phone to these guys, on the 28th April, arrived with them on the 1st, got the payment today! 7/5/19, the advertisement and on the TV say that they are meant to pay out the day they receive the phone, not true!! after several emails and messages to their Facebook messenger, and being fobbed off with different excuses, and threatening them with trading standards for false advertisement finally get my money today! DO NOT USE THEM IF YOU NEED THE MONEY QUICKLY… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Amazing service ”

Written on: 02/05/2019 by hvCoyle469 (1 review written)

I wanted to her rid of my old iPhone 6s and I was unsure with what company to go with I’m so happy I picked Mazuma ! I filled my details in online and they sent me my free envelope within a few days I sent my phone off on Monday and received my payment Thursday straight in to my bank so happy will 100% use again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Good service ”

Written on: 02/05/2019 by 185McFadden (1 review written)

On top speed good deals and stuck to your word… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic and easy ”

Written on: 30/04/2019 by Animal19 (1 review written)

Well, I cannot fault the service from Mazuma, delivered, checked and paid all in one day. Get online and see what they can do for you, nothing to lose everything to gain! I would heartily recommend this company to everyone, not just friends and family but to everyone who reads this!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“Left feeling disappointed”

Written on: 29/04/2019 by VivianWard211 (1 review written)

Given a quote of £101 for my Samsung Galaxy Curve, which was in perfect condition, and was happy. As quote was more than £100 I had to pay postage, clever tactic. Received an email advising the screen was scratched and the offer was reduced to £80. It most definately wasnt scratched and I was cross at myself for not taking a photo of it before sending. Worried about saying I would have it back as I thought they would scratch it abd I would have to pay return postage. Would not use or… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Amazing! Quick & Easy.”

Written on: 29/04/2019 by jade_399 (1 review written)

I received the full amount quoted for selling my old iphone. £125 graded poor quality which it was. o2 only offered to buy it back cor £35!!!!! Thank you so much for the straight forward experience. 100% recommend based on my experience… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unsatisfactory ”

Written on: 26/04/2019 by Marcus105 (1 review written)

Won’t be using this service again! Perfectly good iPhone, valued on line at £36.30, but once received said it was faulty and valuation dropped to £11. They said I could have my phone sent back if I wasn’t happy with what I was getting for it but couldn’t be bothered with the hassle so just let it run until payment. Next time I’m getting a new phone I will be looking to see if I can donate my old phone for nothing to a deserving charity… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Easy. Simple. Fast. ”

Written on: 26/04/2019

Checked the value of my iPad Pro and was much higher than Apple would give, so gave Mazuma a try and sent away my product. With free postage wasn’t really loosing much, in fact earned more than anticipated. Service was fast, reliable and really really simple. Highly recommend this site if you’re wanting the a reliable service to earn some extra cash! 5*… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Trying to take my ipad and give me nothing”

Written on: 25/04/2019 by Matk (1 review written)

Sent off my ipad pro 10.5 they received it,it had a small scratch so wated me to give um it for 0.00 i emailed um no reply so called saying i would like it back as no way r the keeping it for free and they are trying to keep it what a joke i will be fighting to get it back… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“WOW what a fast service- Highly recommend”

Written on: 24/04/2019 by mallyparis (1 review written)

I had 3 emails in the space of 4 hours,to-day, 24/4/19 telling me that they had received my order, they were processing my order, and completed my order and made payment. How is that for service!!!! From start to finish it took a week with the Easter break in between. Thank you Mazuma for making me very happy… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent fast service ”

Written on: 23/04/2019 by DavidKirk334 (1 review written)

Such an easy process and payment was in my account within a few hours of receiving the phone. Would use again definitely. Seeing as my phone has a slight crack on the screen I had been given a fair price compared to most phone shops for a trade in value. I had send the phone off and they had reviewed and paid the next day. Very happy. Thank you b… Read Full Review

Report this review
Was this review helpful? 0 0
overview