Mazuma Mobile Reviews - www.mazumamobile.com

★★★★★
4.5 / 5
88% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Mazuma Mobile - www.mazumamobile.com

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Latest Reviews

★★★★★

“Easy, simple experience ”

Written on: 01/06/2020 by Frankb48 (1 review written)

very quick and easy service, checked online and found the best price, 'sold the phone to accept the price offered. sent my phone on the Friday and by 6pm Monday I'd received my payment. Id definitely recommend to anyone looking to trade their old phone in… Read Full Review

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★☆☆☆☆

“Fictional cracked screen”

Written on: 29/05/2020 by 1977Shields (1 review written)

After agreeing a price for my old phone, I sent it off to Mazuma. Upon arrival with them it mysteriously developed a cracked screen (which it DEFINITELY did not have before sending) and the offer was significantly reduced. It was too much hassle to argue with them because all I would have received back would be a phone they would have made sure was damaged. Save your time and money. Go elsewhere… Read Full Review

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★☆☆☆☆

“Created a crack in the camera glass”

Written on: 29/05/2020 by richardjenk (2 reviews written)

They created a camera glass crack even through the phone was well photographed before sending and sent in the original box! Avoid… Read Full Review

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★☆☆☆☆

“Created a crack in the camera glass”

Written on: 29/05/2020 by richardjenk (2 reviews written)

They created a camera glass crack even through the phone was well photographed before sending and sent in the original box! Avoid… Read Full Review

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★★★★★

“Did exactly as promised.”

Written on: 28/05/2020 by markochownus (1 review written)

Ok, it was only £10 for an old WiFi iPad 2. But I was honest about the condition and the quote they gave was honoured in full by BACS transfer in less than a week from start to finish. No hassle and I would definitely use them again for old unwanted tech. I ordered the postal pack and it arrived by return of post. Hassle free, easy service. The only thing they could have done for me To make things easier is provide a padded box, but really: not difficult at all!… Read Full Review

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★★★★★

“Fast Payment Excellent service ”

Written on: 28/05/2020 by LLKK (1 review written)

Sent off an iPhone 8 Plus. It was in good condition had some wear and tear but Mazuma paid full price. Sent on. Tuesday, arrived Wednesday and paid same day after being tested. Great service. Was sceptical after reading some reviews but honestly Mazuma are really great and hassle free. I know other companies may pay slightly higher but they are not guaranteed, however if you don’t want the hassle then use Mazuma. If only Mazuma price matched then I think they would be one of the best. But… Read Full Review

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★★★★★

“My maxima experience ”

Written on: 27/05/2020 by dgPereira289 (1 review written)

Very quick speedy service in contact through whole procedure Impressed with the free option for posting item to you . Very quick considering it was a bank holiday 10/10 for my experience with your company… Read Full Review

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★★★★★

“Only phone recycling company I'll use!”

Written on: 27/05/2020 by GaugeMalone243 (1 review written)

the transaction was seamless and straightforward. Due to the pandemic they sent a courier for contactless collection. This should be a permanent feature even if chargeable by a few pounds from the overall price paid? They guarantee the price also steady of an 'upto price like other mobile phone recycling companies offer. I've only ever used Mazuma for selling old phones and unless anything changes (for the worst) I'll keep using them and highly recommend them to everyone else looking to sell… Read Full Review

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★☆☆☆☆

“Deducted £70 from agreed price of £75 claiming...”

Written on: 22/05/2020 by McGinn63 (1 review written)

Deducted £70 from agreed price of £75 claiming screen damaged when received. Unfortunately I clicked to agree to this as mistakenly thought they were only deducting £5, not only paying me £5!! Fone was in pristine condition and perfect working Order when sent well packaged in original box. Never will I use Music Magpie again. I am absolutely fuming!… Read Full Review

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★★★★★

“Fast service completed as stated.”

Written on: 22/05/2020 by Elvisj42 (1 review written)

Mazuma did everything they promised.The price offered... paid.The payment Paid same day.Whats to dislike?… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 21/05/2020 by ArsenalTony (1 review written)

I was quoted a very fair price for my two iPhone 8s. Some sites showed a little more but Mazuma reviews pushed me towards them. I received my money( the full amount offered) on the afternoon on the day that they received my phones! Would not hesitate to recommend them and shall use them again should the occasion arise… Read Full Review

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★☆☆☆☆

“Disappointing ”

Written on: 21/05/2020 by Emmalee423 (1 review written)

Despite it being very quick and easy to send your phone off, I was left very disappointed. I was quoted £20 for an old iPhone 5s and eventually ended up with £5 because it ‘needed a new lcd screen’ because of an apparent small mark on the backlight display which isn’t always visible - the phone was fully functional I had never even seen a small mark on the screen. This has left me thinking is there really a small mark or not? I will certainly not be using this service again… Read Full Review

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★☆☆☆☆

“Not great!”

Written on: 20/05/2020 by Goodwin294 (1 review written)

Firstly I had to pay £7.50 for my phone to be sent to Mazuma because I used the special delivery post label. No where on their brochure does it state if you use this label you will be paying for delivery. After waiting over an hour in the post office queue due to covid-19 to then be told this by the man at the post office, I decided to just pay the charge and call Mazuma mobile after. Once I called them, they explained that there is nothing they can do to provide me with a refund and although… Read Full Review

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★★★★★

“Excellent and simple way to sell your phone ”

Written on: 18/05/2020 by LayneDowling (1 review written)

I was wary of selling my iPhone online but Mazuma made the process easy and straightforward. They did everything they said they would and I already have the money. Excellent service and I thoroughly recommend them… Read Full Review

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★★★★★

“Tablet resale”

Written on: 15/05/2020 by Marlie439 (1 review written)

Excellent and speedy service, can't fault it… Read Full Review

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★★★★★

“Used Mazuma a few times before.. ”

Written on: 15/05/2020 by Morph1991 (1 review written)

I could've got more noney on eBay but not too much after fees. Mazuma is simple and easy. One and a half days to receive funds. Recommended… Read Full Review

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★☆☆☆☆

“Worst experience”

Written on: 15/05/2020 by Savannax257 (1 review written)

I sent Mazuma Mobile a perfectly god phone in the post, well packaged, only to be told the screen needed replacing when I know fully it did not. I have used Mazuma before but never again. £141 down to £10 for a imaginary problem. I feel betrayed… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 15/05/2020 by Chopsdeveere (1 review written)

Very very happy. The process is so simple . They pretty much do everything. All I had to do was post it. Very quick turnaround and they gave the best price for my iPhone. Highly recommend them . Thanks Mazuma… Read Full Review

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★★☆☆☆

“All good at first pack was sent quickly and easy to...”

Written on: 14/05/2020 by Enrique166 (1 review written)

All good at first pack was sent quickly and easy to post. Once they received my phone they offered me £10 less than agreed fee and reason given was problem with the phone. The problem however I had already stated when I sold it and they agreed on the price because of the faulty screen so how can they change the price because of a problem they already knew about??… Read Full Review

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★☆☆☆☆

“Not help”

Written on: 14/05/2020 by Mariusz123468 (1 review written)

I do mistake and put one digit wrong in account number. Mazuma send money to that account and told they do everything correct. But name don’t match with account holder. I’m lose now 700 pounds. And then told me only really sorry… Read Full Review

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