Mazuma Mobile Reviews - www.mazumamobile.com

★★★★★
4.5 / 5
89% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Latest Reviews

★☆☆☆☆

“Why has the payment gone down”

Written on: 21/02/2020 by Mickymoosh (1 review written)

Not very pleased Sent i. A wirking I phone 6 which was promised £60 for. Recieved an e mail stating you needed my bank details again. Responded no response. Had a previous e mail stating id been paid £15 With no explanation for reduction. With conflicting e mails not sure if i have been paid anything. Responded to both emails- no reposnses … Read Full Review

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★☆☆☆☆

“Screen conveniently broken!”

Written on: 20/02/2020 by Mandylou76 (1 review written)

My phone was posted with no faults. On receipt Mazuma emailed me and said there was a problem with the screen and they would reduce the amount offered by £15. The screen was intact and fully functional when posted… Read Full Review

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★☆☆☆☆

“poor service overall wouldn’t use again ”

Written on: 19/02/2020 by eliz_wi (1 review written)

Initial offer £55 (although Mazuma sell them on their site for £150+ quite a profit!!) My online offer reduced by £50 only offered £5 once phone received. Questioned this online with an agent to be told it was bent and couldn’t be sold on with guarantee. Told £5 had been offered as they’d keep it for parts or I could reject offer and sell myself- I said this sounded suspicious and rejected the offer expecting phone to be sent back. Following day I received a call to ‘explain’ my… Read Full Review

By Mazumamobile

Written on: 19/02/2020

Hi there,

Thank you for your review,

We are sorry to hear you were unhappy with your experience.

Your device was reassessed due to your contact with one of our agents, our systems are set to the lowest price based on the worst-case scenario. We have a team that reassesses devices and where possible can offer a little more for the damage. Our team will then contact the customer if more can be offered, If we cannot potentially offer anymore then it will be returned as requested.

A bent chassis is completely irreparable which is why not a lot of money is offered for this and it was downgraded so significantly.

The bend in your chassis may have only been minor and by the sounds of it, our team were able to offer you a little more for it.

Please contact us if you have still not received payment and we will make sure this is sorted for you.

Kind regards
Mazuma Mobile.

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★★★★★

“Hassle Free”

Written on: 19/02/2020 by Josie-H (1 review written)

Very fast, reliable service. Tried other sites until I read the reviews. Definitely be using Mazuma Mobile again and definitely recommend… Read Full Review

By Mazumamobile

Written on: 19/02/2020

Good afternoon Josie,

Thank you for choosing Mazuma. We really appreciate your five-star review.

Kind regards
Mazuma Mobile

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★★★★★

“Hassle free service”

Written on: 18/02/2020 by Pete_d_87 (1 review written)

Simple process from start to finish, easy to send off phone for no extra charge. Fast payment into my bank. Highly recommended. I recommend this service to anyone looking for an easier alternative than eBay to sell any unwanted mobile devices… Read Full Review

By Mazumamobile

Written on: 19/02/2020

Good afternoon Pete,

Thank you for choosing Mazuma. We really appreciate your five-star review.

Kind regards
Mazuma Mobile

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★★★★★

“Very easy transaction ”

Written on: 13/02/2020 by leighbriscoe (1 review written)

Sold my phone to mazuma and the whole transaction couldn't have gone any smoother. I was able to track my order from start to finish. They inspected my phone within hours of taking delivery of it and the money was in my bank account just a few hours later. They paid exactly what they quoted, no quibbling. Would definitely recommend… Read Full Review

By Mazumamobile

Written on: 14/02/2020

Good morning Leigh,

Thank you for recommending Mazuma! We are glad to hear that you had a hassle-free experience with us.

Kind regards
Mazuma Mobile

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★☆☆☆☆

“Worst customer service ”

Written on: 07/02/2020 by Englandjh383 (1 review written)

I use to deal with Mazuma when they were at their old office. Now they are at their new office they send an email just before 5 when they about to close. There’s a problem with the payment and now you can’t contact them until the next day! They had the phone from 835am. I called twice and I kept being told try phone is in a queue and that’s it. Very disappointed with the change, previously payments were made all throughout the day and they were open until 6pm… Read Full Review

By Mazumamobile

Written on: 12/02/2020

Hi,

Thank you for your review, we are sorry to hear you were having trouble trying to get in touch with us.

Please can we have your order number so we can help you,

Kind regards
Mazuma Mobile

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★★★★★

“Quarantine!”

Written on: 07/02/2020 by Crockett229 (1 review written)

Sent a mobile phone to Mazuma recently, they issued a pack to me which arrived the following day, I sent my phone off and it was found to have a blocked connected to it and was quarantined. I phoned up immediately to ask for help on how to resolve it and the customer service agent was lovely and so helpful by taking it step by step with me to get this removed so they could process my iPhone. Once I confirmed it was cleared they paid me the full amount the same day! Go mazuma! I would recommend… Read Full Review

By Mazumamobile

Written on: 13/02/2020

Thank you for your review.

We really appreciate your positive comments.

Kind regards
Mazuma Mobile

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★★★★★

“Fast service”

Written on: 06/02/2020 by Graless (1 review written)

Downloaded paperwork. Phone sent. All processed the same day. Payment received the same day… Read Full Review

By Mazumamobile

Written on: 07/02/2020

Hi there,

Thank you for sharing your experience with us. We really appreciate your positive feedback as we pride ourselves on providing a great service.

Kind regards
Mazuma Mobile

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★★★★★

“Quick and easy”

Written on: 06/02/2020 by Adison18 (1 review written)

Great service from Mazuma here. My pack was delivered to my quickly after completing my sale online through their website, where I was quoted a price for my phone. The instructions where clear, which I followed and put back in the post, which was already paid for, and away it went. 48 hours later, I received an email completing my sale, and the money they quoted appeared in my account moments later. I was suprised as usually I get ab email asking for a cheaper price, not this time, very happy!… Read Full Review

By Mazumamobile

Written on: 13/02/2020

Thank you for choosing Mazuma. We really appreciate your five-star review.

Kind regards
Mazuma Mobile

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★★★★★

“Reliable fast service ”

Written on: 05/02/2020 by Lucym0101 (1 review written)

I mistakenly went with a competitor initially who said there was a fault on my perfect condition phone and revised their offer to 1/4 of the original price. I then went to mazuma who gave an equally fair initial offer, posted the item on the Monday and received full payment on the Wednesday. Cannot fault them and wish I hadn’t wasted my time elsewhere initially. I will be going straight to Mazuma in future… Read Full Review

By Mazumamobile

Written on: 13/02/2020

Thank you for your review. We really appreciate your positive comments.

Kind regards
Mazuma Mobile

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★★★★★

“Very Easy”

Written on: 03/02/2020 by 412Church (1 review written)

Very easy to use. Got a good amount for my phone. Very impressed with the service. I was unsure about this service - but after using it I would recommend it to anyone if you just have a phone lying around. Would use again… Read Full Review

By Mazumamobile

Written on: 13/02/2020

Thank you for your five-star review! We are pleased to hear that you received a great service when selling your phone to us. We hope that you will use us again in the future.

Kind regards
Mazuma Mobile

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★★★★★

“Prompt, efficient and straightforward”

Written on: 03/02/2020 by Jesus419 (1 review written)

Upon upgrading my iPhone, I decided to recycle my old on (IPhone 7 plus). I entered all the details into the website and asked for a envelope to be sent to my home. The next day it arrived and all the instructions were clear. I posted the phone later that day. Two days later I get an email saying they have received the phone and later the same day, confirmation they were happy with it and the money transferred to me. 4 days including postage time with no issues. Very efficient service!… Read Full Review

By Mazumamobile

Written on: 13/02/2020

Thank you for choosing Mazuma. We really appreciate your five-star review.

Kind regards
Mazuma Mobile

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By Mazumamobile

Written on: 13/02/2020

Thank you for sharing your experience with us. We really appreciate your positive feedback as we pride ourselves on providing a great service.

Kind regards
Mazuma Mobile

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★☆☆☆☆

“Disappointed ”

Written on: 31/01/2020 by graceemilyskinner (1 review written)

Sent phone to them undamaged. Phone always kept in case and with. Screen protector. Sent it to Mazuma in protection as to not damage it. On being processed I got told that the phone was damaged and I would receive HALF the quoted amount and after sending photos of my undamaged phone to them they still disputed that they damaged it. VERY DISAPPOINTED… Read Full Review

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★★★★★

“EXCELLENT CUSTOMER SERVICE”

Written on: 30/01/2020 by DMBDMB (1 review written)

Thank You Mazuma.. First time I have used you following a recommendation from my daughter.. From start to finish the transaction took no more than 5/6 days.. Excellent service and would have no hesitation in passing on my recommendation too friends and family… Read Full Review

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★★★★★

“Easy Fast Service”

Written on: 28/01/2020 by JerimiahJacobs286 (1 review written)

Very easy online service with easy instructions and prompt payment… Read Full Review

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★★★★★

“Tip top service ”

Written on: 23/01/2020 by emmabellez (1 review written)

I've used Mazuma before and have always had good service. I sent my phone on Monday from an island that's way out there. Got sent a mail yesterday to say it had been received and today (Thursday) got another mail to say it had been tested and payment would be made today. You can't get better than that, fair and honest service. Cheers Mazuma… Read Full Review

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★☆☆☆☆

“Fake faults ”

Written on: 23/01/2020 by CSWANNICK (1 review written)

I submitted two phones and they took weeks to process them. Came back with significant reductions in valuation due to saying a sim tray was missing or a screen cracked. Not true!… Read Full Review

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★★☆☆☆

“Twice bitten, never again”

Written on: 23/01/2020 by Lyonsj238 (1 review written)

Before this occasion I last used Mazuma a few years ago. I was unhappy last time and they pulled the same stunt this time. They give you a price and you send them (at your own expense) a perfect phone, that has no damage. After receiving your phone they then contact you with some fabricated issue and significantly reduce the offer. You either accept or reject. They’re banking on most people just accepting the reduced offer, rather than have the hassle of having it returned. I will NEVER… Read Full Review

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★★★★★

“Very easy to use, great that they provide packaging ”

Written on: 21/01/2020 by SaigeWentworth125 (1 review written)

Sold my iPhone 8. Website was easy to use, instructions very clear. Would definitely use them again. It was very useful that they provide packaging and labels… Read Full Review

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