Mazuma Mobile Reviews - www.mazumamobile.com

★★★★★
4.5 / 5
88.2% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Latest Reviews

★★★★★

“Sale of phone”

Written on: 24/09/2020 by poleycat (1 review written)

From sale to payment was a quick and efficient process. Ordered an envelope to send phone in, this was received in 2 days and from posting to payment was another 2 days. I would definitely recommend, have used before and will use again excellent service… Read Full Review

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★★★★★

“Excellent service”

Written on: 24/09/2020 by MinnieK (1 review written)

Selling my old mobile was a quick and painless process, I will definitely use again and will recommend. Thank you… Read Full Review

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★★★★★

“Excellent and efficient!”

Written on: 24/09/2020 by HelenDuncan (1 review written)

Very straightforward, quick and efficient service. There was a query on the mobile sent, sorted out satisfactorily by good Customer Service. Thank you!… Read Full Review

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★★★★★

“Hassle free. Received agreed amount”

Written on: 23/09/2020 by petw (1 review written)

Easy to use, any questions or problems I had were answered and delt with quickly. I received the agreed amount for my devices. Will use again… Read Full Review

By Mazumamobile

Written on: 24/09/2020

Good morning,

Thank you for the five-star review. It's great you found our service easy to use and we look forward to you using us again,

Kind regards
Mazuma Mobile

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★☆☆☆☆

“Offer you pennies ”

Written on: 23/09/2020 by Stevemazumaarecrap (1 review written)

Where do I start. they offer you a high amount then when receive they make up there own phrases of faults and offer sorry put a small amount into your account. When you pay back the amount they send back your phone. Great you may think!! Wrong the phone was returned badly damaged and worthless. the customer service (including management) dont give a monkeys. They point you to the t&cs about liability. They also point you in the direction of royal mail. I wouldnt recommend the whole business… Read Full Review

By Mazumamobile

Written on: 24/09/2020

Good morningsteve,

Thank you for your review,

Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels.

We flagged your device for screen burn and not a cracked touchscreen, which shows this has been done in transit as a cracked touchscreen for Mazuma Mobile is a worse problem with a device compared to screenburn. We have not mentioned this in your grading.

We are sorry to hear you are unhappy with the service however, as Royal Mail have damaged your device in transit, and Mazuma Mobile do not own the device as you have received it back, you will need to raise the claim with Royal Mail.

The Mazuma Mobile team has assisted you with the information and form needed to fill this out.

We will be more than happy to assist however to do not accept threatening email towards staff.

Kind regards
Mazuma Mobile.

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★★★★★

“Absolutely brilliant ”

Written on: 23/09/2020 by Toddqy3 (1 review written)

Was pretty sceptical about something sounding this quick and easy but it is truly fantastic. Posted my phone after 2pm on a Monday and by Tuesday evening I had been paid! Frequent email contact updating me on progress in between. Very impressive service all round. … Read Full Review

By Mazumamobile

Written on: 23/09/2020

Good morning,

Thank you for the five-star review. We really appreciate the positive comments and it's great you were impressed with our service,

Kind regards
Mazuma Mobile

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★★★★★

“Surpasses expectations yet again”

Written on: 22/09/2020 by 424Norris (1 review written)

This is the 2nd device I've sold through Mazuma. Firstly I went to the comparison sites and then came to Mazuma, direct. Their price was the best, some £15.00 better than the Comparison website that I used. The order placement was straightforward, the postage pack arrived less than 72hrs later and within 3 days I had confirmation that the phone had been received, processed and paid by electronic transfer. Would definitely recommend. Thanks Mazuma!… Read Full Review

By Mazumamobile

Written on: 22/09/2020

Good afternoon,

Thank you for your review. We really appreciate your positive comments.

Kind regards
Mazuma Mobile

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★★★★★

“First class”

Written on: 21/09/2020 by Ignislad70 (1 review written)

Once again first class service and a good deal thanks will not hesitate to use you again if I need to… Read Full Review

By Mazumamobile

Written on: 22/09/2020

Good morning

Thank you for your review. We really appreciate your positive comments.

Kind regards
Mazuma Mobile

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★☆☆☆☆

“Very disappointing”

Written on: 21/09/2020 by Reesyr66 (1 review written)

Was quoted £20 for my Samsung mobile, was in immaculate condition, no scratches, cracks.... but mazuma informed me there was screen burn (which there wasnt).... and offered me £5! I accepted as they did ask if I wanted to accept or reject, and if I chose to reject would send it back to me. Not sure what the cost of sending it back would have been so accepted the £5 and put it down to experience. Will not use them again… Read Full Review

By Mazumamobile

Written on: 22/09/2020

Good morning

Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved.


This is mainly visible against a white background and can be seen by dialling *#0*# and checking the blue and white backgrounds within this software. This can present itself in 3 different levels.


If you would like to discuss this further, please contact a member of our customer service
team or alternatively you can email us.

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★★★★★

“Quick efficient service! ”

Written on: 18/09/2020 by ZaireParsons204 (1 review written)

The whole transaction was so good that with mazuma and a positive experience! I was given an extra week to send the phone as I didn’t send it on time, had free postage using the label provided, the next day I had an email to say they had received the phone and paid me what they estimated I would for it. Received the payment the same day! Highly recommend Mazuma and will use them again and again. Thank you!… Read Full Review

By Mazumamobile

Written on: 22/09/2020

Good morning,

Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us.

Kind regards
Mazuma Mobile

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★★★★★

“Excellent service”

Written on: 18/09/2020 by Bluegirl4227 (1 review written)

Very pleased as always by Mazuma very quick service and fast payment. I only sell to Mazuma I don’t trust anyone else… Read Full Review

By Mazumamobile

Written on: 22/09/2020

Good morning,

Thank you for your review. We really appreciate your positive comments.

Kind regards Mazuma Mobile

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★★★★★

“Sale of Apple iPhone”

Written on: 18/09/2020 by Stevemclucas (1 review written)

Excellent service, received a cheque for amount promised in three days. Would recommend Mazuma every time… Read Full Review

By Mazumamobile

Written on: 18/09/2020

Good morning,

Thank you for the five-star review. It's great you would recommend us and we look forward to you using us again!

Kind regards
Mazuma Mobile

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★☆☆☆☆

“Second time used, more fool me.f”

Written on: 16/09/2020 by Olijaimz (1 review written)

Used them once before and an apparent crack had appeared once they’d received the phone, which wasn’t there when I sent in the phone, therefore received a much lesser payment. Used them again and was told the touchscreen was scratched and was therefore offered half of what I was previously quoted. The phone was in great condition. No thanks… Read Full Review

By Mazumamobile

Written on: 18/09/2020

Good morning,

Thank you for the review.

Unfortunately, if the device had a scratched touch screen we would be unable to offer you the quoted price as we would need to replace the touch screen. This is the reason for the price decrease.

Kind regards
Mazuma Mobile

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★★★★★

“Amazing!! ”

Written on: 16/09/2020 by Andrushka82 (1 review written)

I sent my device yesterday from Abingdon Oxfordshire at midday and it’s arrived at mazuma today and payment sent already literally 25 hours after visiting the post office, can’t fault mazuma one bit and would definitely recommend to anyone!… Read Full Review

By Mazumamobile

Written on: 18/09/2020

Good morning,

Thank you for the five-star review. It's great you can't fault Mazuma Mobile and we look forward to you using us again in the future,

Kind regards
Mazuma Mobile

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★★★★★

“Super quick service! ”

Written on: 15/09/2020 by Hill439 (1 review written)

Super quick service and received an excellent quote for my iPhone 6s! Accepted offer and within 2hrs funds in my account!! Would highly recommend this online site! Thankyiuy… Read Full Review

By Mazumamobile

Written on: 15/09/2020

Good afternoon,

Thank you for the five-star review. We're glad to hear you received super quick service and an excellent quote.

We hope you will use us again in the future,

Kind regards
Mazuma Mobile

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★★★★★

“Great service”

Written on: 15/09/2020 by Jonathonj268 (1 review written)

Sold them my iPad they received it quiet fast and payment was done the same day plus they kept you informed step by step would use again much better than the other companies who buy phones and tablets… Read Full Review

By Mazumamobile

Written on: 15/09/2020

Good afternoon,

Thank you for the five-star review. It's great you would recommend us and we hope you will use us again,

Kind regards
Mazuma Mobile

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★★★☆☆

“Good customer service ”

Written on: 11/09/2020 by Eddiet167 (1 review written)

Only one negative they buy you’re phone cheap best bet to sell privately for maximum price mine was an upgrade so was happy with the fast cash Said they pay same day and they did much appreciated… Read Full Review

By Mazumamobile

Written on: 15/09/2020

Good morning,

Thank you for the review,

Kind regards
Mazuma Mobile

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★★★★★

“Very fast service”

Written on: 11/09/2020 by Parksey10 (1 review written)

My order was processed and completed in warp speed. Fantastic, keep it up… Read Full Review

By Mazumamobile

Written on: 11/09/2020

Good afternoon,

Thank you for your five-star review. It's great you received a fantastic service,

Kind regards
Mazuma Mobile

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★★★★★

“Fabulous”

Written on: 09/09/2020 by Ninbuns (1 review written)

Really good service from start to finish. Exactly what they promise from initial contact. One slight problem with 48 hour tracking but that’s the post office so can’t recommend that but mazuma... no problem. Highly recommended… Read Full Review

By Mazumamobile

Written on: 10/09/2020

Good morning,

Thank you for the five-star review. It's great to hear you received good service and would highly recommend us!

We hope you will use us again in the future,

Kind regards
Mazuma Mobile

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★★★★★

“So quick and easy!”

Written on: 08/09/2020 by AubreeHoffman480 (1 review written)

All sorted within the space of a week, and I'm sure it would have been quicker if I'd posted my phone back straight away. I got a better price with Mazuma than with any other company. I have absolutely no hesitation in recommending them… Read Full Review

By Mazumamobile

Written on: 09/09/2020

Good morning,

Thank you for choosing Mazuma Mobile. We really appreciate your five-star review.

Kind regards
Mazuma Mobile

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