Mazuma Mobile Reviews - www.mazumamobile.com

★★★★★
4.5 / 5
89% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Latest Reviews

★★★★★

“Fast and easy”

Written on: 11/12/2019 by 17Morgan (1 review written)

Great service so easy to use. Everything was done with 2 working day. No hassle and you get constant feedback on the progress of your phone. Would recommend Mazuma to anyone thinking of selling old phones… Read Full Review

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★★★★★

“A surprisingly good service”

Written on: 11/12/2019 by 132907 (1 review written)

I recycled 2 phone. Mazuma gave me the best prices of any. Sent returns bag in 2 days and processed and made bank transfer within 4. Excellent communication throughout. Cant fault the service… Read Full Review

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★★★★★

“sell my phone”

Written on: 05/12/2019 by htSheridan289 (1 review written)

The best fast and efficient service from start to finish ,customer service also Excellent, five stars all round… Read Full Review

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★★★★★

“Great site to sell your mobile”

Written on: 03/12/2019

Fast and easy way to sell your mobile and good prices paid. No hassle and money paid straight to your account. Would recommend to my friends… Read Full Review

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★★★★★

“Quick”

Written on: 29/11/2019 by nikkigosden (1 review written)

Extremely quick and more money that the network provider offered. Had funds in my account the next day… Read Full Review

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★☆☆☆☆

“Poor customer service, suspicious of what was broke”

Written on: 29/11/2019 by CristopherArnold (1 review written)

Poor customer service, failed to spell my name right (not difficult) also didn't get the right phone in the email which made me more suspicious about my phone being broke as it looks like they are copying alot of similar emails. I had well wrapped it and find it hard to believe its camera screen would be broken, wish I would have read other reviews before entering the process there is a reason they haven't got any recent awards… Read Full Review

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★★★★★

“Fast friendly service good prices ”

Written on: 29/11/2019 by Mrhappy31 (1 review written)

Mazuma mobile have yet again showed great customer service, Fast and efficient like they claim to be and payment has yet again been made within 6hours of reciving my device and doing the message checks, I think Mazuma are one of the only honest company’s when it comes to selling your old phones, I’ve sent phones to Mazuma time and time again and will be sending another one in the next few days, If anyone is thinking about using Mazuma do so that’s the only advice I can give, Another happy… Read Full Review

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★☆☆☆☆

“Felt cheated”

Written on: 28/11/2019 by TG178 (1 review written)

I was offered 125 for a Samsung galaxy s8+ it was only 6months old. They lowered my offer on receipt to 45 because it apparently had screen burn. I rang to ask what this was as it was perfectly fine. I was told the brightness was a few pixels dimer than expected (which takes computer software to see) and this is common for Samsung and iPhones. So the price dropped £80 for something no-one would notice and something that was probably there from the moment I bought it. I am absolutely disgusted… Read Full Review

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★★★★★

“Quick and easy! ”

Written on: 28/11/2019 by MorganDugan290 (1 review written)

Great service would recommend! I had initially sent my new Samsung S10 phone to another competitor (Envirofone) who rejected the phone because ‘they did not accept dual sim phones’. I was annoyed because the website did not state this clearly and honestly had no idea my phone was dual sim! Anyways I contacted Mazuma and they replied straight away saying they accepted dual sims. I Sent my phone off to Mazuma special delivery and received swift payment a few days later. I also received email… Read Full Review

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★☆☆☆☆

“Not to be trusted”

Written on: 27/11/2019 by 474Wood (1 review written)

I sent my Samsung S8 64gb to mazuma after I had upgraded my phone. The phone was only 3 months old as it self was an upgrade. theY quoted me £130 for the phone. I sent it and the next day I had an email stating it was dead and no power fault and they were amending the payment to £10!!!! I called them which took 40 mins to get through and got cut off 4 times. I opened a support ticket and the adviser said it was dead but passed the battery charge test. ( I have the transcript of the chat) I… Read Full Review

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★★★☆☆

“Slow and not very helpful”

Written on: 27/11/2019 by Lakey96 (1 review written)

All good in the end except they received my phone on a monday morning, I called them before closing as i had not received payment. Was reassured and told to check again before 6pm. Still no payment at 6pm. Called the next day and told that there was clearly an unexpected delay and that it would definitely be sorted that day, told to keep an eye on my emails. It wasnt sorted and I heard nothing back again. All paid by lunch on day 3 of waiting however. Just a shame as they promise to pay… Read Full Review

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★★★★★

“Brilliant ”

Written on: 26/11/2019 by Thelma21 (1 review written)

What a great quick service will be definitely telling all my friends and family to use Mazuma mobile the service was brilliant from start to finish… Read Full Review

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★★★★★

“Excellent”

Written on: 22/11/2019 by ColinASmith (1 review written)

Process could not have been simpler. I've used Mazuma before and would not hesitate to do so again… Read Full Review

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★☆☆☆☆

“Very misleading !”

Written on: 13/11/2019

I had a fault called screen burn on my phone . Everything works fine but is cosmetic . The person on phone advised this is very common on phone. This therefore should made aware to the consumer before sending as this reduced the value by 80%. Will NEVER use again!… Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 11/11/2019 by Jo84. (1 review written)

I was offered a ridiculous £5 for my phone. Which I obviously said no to and asked them to send it back. They then took weeks after which they told be that the £5 had been paid to my bank. Will NEVER use these again!… Read Full Review

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★★★★★

“amazing fast and professional ”

Written on: 08/11/2019 by simonrudge (1 review written)

the speed of the sale was fantastic. made a order on there website on wednesday 6th and got paid on today friday the 8th. very quick and the customer service was fab. used there live chat service and was informed of everything and overall i cant recommend mazuma mobile enough… Read Full Review

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★★★★★

“Faultless.”

Written on: 07/11/2019 by DartJambo (1 review written)

Very happy with Mazuma as they gave me the best price for my old phone which was exactly double of a quote on a price comparison site. Very easy transaction process and everything needed was supplied by them. Will definitely deal with them again next time!!… Read Full Review

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★★★★★

“Perfect Service”

Written on: 07/11/2019 by MikeHodge123 (1 review written)

Not really much I can say other than the service I received was perfect. From the second I registered interest in selling my phone up until the bank transfer, the communication I received was spot on. I at no point felt that my phone was at risk and although the offer for the phone was less than I expected, it was inline with other businesses offering the same service. Having used other services previously (fonewizard for example), I can honestly say this was 50 times better. Would definitely… Read Full Review

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★★★★★

“Honest and Reliable”

Written on: 04/11/2019 by samanthawilkins (1 review written)

I tried selling my phone with another company (I won’t name and shame) as it’s the first one I came across online.. once they received my phone they totally dropped the price and offered me a ridiculous pay out! Mazuma mobile stuck to the original quote and we’re really quick and efficient. I would highly recommend them to friends and family and will definitely consider using them again in the future… Read Full Review

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★★★★★

“Fast service ”

Written on: 04/11/2019 by Brysonw400 (1 review written)

Fast efficient service. Paid out the day they’d received the phone and with the amount quoted. I did send the phone special delivery at my own cost for piece of mind and wrapped the phone in bubble wrap to protect it. All makes sense really. Have used them a couple of times and always been happy… Read Full Review

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