Mazuma Mobile Reviews - www.mazumamobile.com

★★★★★
4.5 / 5
88.0% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Latest Reviews

★☆☆☆☆

“Google 'Mazuma Mobile - The great LCD screen burn ...'...”

Written on: 21/04/2021 by 40Humphries (1 review written)

Google 'Mazuma Mobile - The great LCD screen burn ...' and you will see why- they have just done this to me on a perfect condition iPhone X- do not use this company… Read Full Review

By Mazumamobile

Written on: 22/04/2021

Good afternoon,

Thank you for your review,

We are sorry to hear of your experience with us,

I can see your device was found to have a defect within the LCD layer. This is where the pixels die within the LCD causing the pixels to change colour. This is usually found around the edge of the LCD screen where the battery and time stamp are located. This manufacturing defect is common in a lot of the Apple models and some of the older iPads. Based on this we had to amend the offer as it did not match the grade you initially selected. All quotes given are subject to testing,

Your device has been returned today as requested as well as a full report has been issued to you showing the fail on the LCD.

Kind regards
Mazuma

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★★★★★

“Fast and reliable ”

Written on: 04/01/2021

I can’t believe how easy this was! A DPD driver came to collect my phone as arranged by Mazuma and the next working day the phone was being checked over, a few hours after that the money was in my account. Mazuma were fabulous at keeping me up to date with emails about my phone from when they’d received it, to the value and even sent the bank transfer receipt. I am so please I chose Mazuma and didn’t wait for shops to reopen to sell my phone as this process was so simple. Very happy… Read Full Review

By Mazumamobile

Written on: 05/01/2021

Good morning,

Thank you for your five-star review! We are pleased to hear that you received a great service when selling your device to us. We hope that you will use us again in the future.

Kind regards
Mazuma

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★★★★★

“Outstanding service ”

Written on: 31/12/2020 by SusanLori (1 review written)

I got my quote through a comparison site and didn’t go for the highest price ... I’ve been stung before. I posted the phones yesterday around 13:00, special delivery. I had an email this morning saying they had been received. I had an email around 2 saying they had been processed and the money was in my account around 16:00. No quibble (the phones were in very good condition). Excellent service, would definitely recommend to anyone in… Read Full Review

By Mazumamobile

Written on: 04/01/2021

Good afternoon Susan,

Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us.

Kind regards
Mazuma

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★★★★★

“Easy and fast service ”

Written on: 24/12/2020 by Hughb398 (1 review written)

Lovely, I sent my package on Tuesday and by Thursday I was paid the money into my account. Definitely easy to use and would recommend, with it being free postage too, it made everything that much easier! Thank you… Read Full Review

By Mazumamobile

Written on: 29/12/2020

Good afternoon,

Thank you for choosing Mazuma Mobile. We really appreciate your five-star review.

Kind regards
Mazuma

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★☆☆☆☆

“Not great”

Written on: 24/12/2020

Dissatisfied customer told me it’s worth £40 when worth more. Black spot on camera? If phone is working condition then it should of been the value £85… Read Full Review

By Mazumamobile

Written on: 29/12/2020

Good afternoon,

Thank you for your review. We are very sorry to hear that you were unhappy with the decision made regarding your device. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we can offer you a lower price. Unfortunately, your device was found to have a faulty camera due to black marks within the camera lens. These tend to appear as faint black ink marks when holding the camera against a white background. They appear prominent on a white background than they do against a colourful background.

Kind regards
Mazuma

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★★★★★

“Amazing fast service ”

Written on: 23/12/2020 by dancarr1980 (1 review written)

Amazing service - would highly recommend. Posted yesterday and payment has been processed today. Constantly updated throughout the process via email. Will definitely use this service again!… Read Full Review

By Mazumamobile

Written on: 24/12/2020

Good afternoon,

Thank you for your review. We really appreciate your positive comments.

Kind regards
Mazuma

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★★★★★

“Fabulous quick service ”

Written on: 22/12/2020 by Dottydiva (1 review written)

What a great quick service, my phone was picked up by Courier and the next day I had an email from Mazuma letting me know they had received the phone and the following day the money which was agreed was put directly into my account. Well done guys will definitely recommend and use your company again… Read Full Review

By Mazumamobile

Written on: 23/12/2020

Good morning,

Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us.

Kind regards
Mazuma

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★☆☆☆☆

“Waste of everyone's time”

Written on: 19/12/2020 by Mekhia292 (1 review written)

I had a couple of handsets kicking around and I thought I'd try and free up some cash for Xmas. One handset wasn't on their list (the advertising indicates that all phones can be returned - that's not true) and the other was damaged and not working. They said they'd give me £5 - not a lot but hey. A week later, I got the phone back - no explanation. I emailed them and apparently the phone still had an account on it which needed to be removed. I explained that the phone was broken and I… Read Full Review

By Mazumamobile

Written on: 21/12/2020

Good morning,

Thank you for your review,

We are sorry to hear of your experience.

Depending on the severity of the fault depends on the value offered. For example, If the device does not power but can be repaired then we would have offered the £5 for you. If the device does not power on and cannot be repaired in anyway then we can only recycle the device as it would be worthless. Based on this I believe this is the case with your device.

If you would like to discuss it further and find out why. Please contact our team and someone will be able to assist you with this.

Kind regards
Mazuma

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★★★★★

“Simple, fast and efficient”

Written on: 19/12/2020 by Studley1976 (1 review written)

This was my first time using Mazuma and I’m really impressed! Wish I had tried it before. Everything is well explained on the website and in the return pack you are sent. It’s very easy and fast. My phone was received and processed straight away and bank transfer arrived in my account within the promised timeframe. Excellent!!… Read Full Review

By Mazumamobile

Written on: 21/12/2020

Good morning

Thank you for your review. We really appreciate your positive comments.

Kind regards
Mazuma

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★★★★★

“Excellent fast service ”

Written on: 18/12/2020 by 66Crockett (1 review written)

So quick and so easy.. I took my iPhone XR to the post office at 5pm Thursday and it was delivered by 10am the next morning via special delivery. The price mazuma mobile promised was in my account the following hours. Will deffo recommend. Thanks guys x x… Read Full Review

By Mazumamobile

Written on: 21/12/2020

Good morning,

Thank you for your review. We really appreciate your positive comments.

Kind regards
Mazuma

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★★★★★

“Sell & recycle your unwanted phone, returning Customer.”

Written on: 18/12/2020 by MagnetikRob (1 review written)

This is my third time using Mazuma to sell my phone. I find them to be trust worthy and offer competitive offers to buy your old phone often beating big company brand trade in deals. Their website is easy to use and they provide return packaging or prepaid labels. Their Customer support agents are very responsive and help to assist you professionally. I received regular status updates and kept informed once my iPhone was processed. Payment was made to my account on the same day via faster… Read Full Review

By Mazumamobile

Written on: 21/12/2020

Good morning,

Thank you for your five-star review! We are pleased to hear that you received a great service when selling your device to us. We hope that you will use us again in the future.

Kind regards
Mazuma

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★★★★★

“Amazing service! ”

Written on: 18/12/2020 by RamiA (1 review written)

I’ve used Mazuma a few times to sell my old mobile devices and every single time they’ve been great. As long as you’re realistic about the condition of your phone, your order will be processed quickly and you’ll get the money super fast. I will definitely use them in the future and would be happy to recommend them to anyone who will listen! Thanks Mazuma!… Read Full Review

By Mazumamobile

Written on: 21/12/2020

Good morning,

Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us.

Kind regards
Mazuma

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★☆☆☆☆

“Awful!!!!”

Written on: 18/12/2020 by 475Reid (1 review written)

Just an all round horrific experience! Will never use again!!!… Read Full Review

By Mazumamobile

Written on: 21/12/2020

Good morning,

Thank you for your review.

We are sorry to hear of your experience.

Please contact one of our team for any assistance you may need.

Kind regards
Mazuma

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★★★★★

“Selling Old Mobile”

Written on: 18/12/2020 by Aadenw46 (1 review written)

Does what it says on the tin Picked up phone on Wednesday No haggling on price Money in bank on Thursday morning Very Impressed would recommend to anyone… Read Full Review

By Mazumamobile

Written on: 21/12/2020

Good morning,


Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments

Kind regards
Mazuma

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★★★★★

“World class service ”

Written on: 16/12/2020 by Conm (1 review written)

Fantastic service sent off the phone and payment received in 2 days Will definitely use again… Read Full Review

By Mazumamobile

Written on: 21/12/2020

Good morning,

Thank you for your review. We really appreciate your positive comments.

Kind regards
Mazuma

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★☆☆☆☆

“Used the same excuse for not paying-out for me and a...”

Written on: 16/12/2020 by Alzi83 (1 review written)

Used the same excuse for not paying-out for me and a number of other friends. Same copy and paste. Embarrassing… Read Full Review

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★★★★★

“Quick efficient easy”

Written on: 14/12/2020 by Debbie202020 (1 review written)

Always quick and easy selling my phone through mazuma and get the best value for them rather than go anywhere else… Read Full Review

By Mazumamobile

Written on: 21/12/2020

Good morning,

Thank you for your review. We really appreciate your positive comments.

Kind regards
Mazuma

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★☆☆☆☆

“iphone 6 plus”

Written on: 10/12/2020 by andysimpson2006 (1 review written)

Afterlooking like I was going to get a good price for my old phone (£215) I was informed that the camera had black dots on it (Not that I have ever seen) and the screen was cracked (the screen protecter was). Resulting in me getting £30! Unbelievable. There is only one winner.....and its not the consumer… Read Full Review

By Mazumamobile

Written on: 21/12/2020

Good morning Andy,

Thank you for your review. We are very sorry to hear that you were unhappy with the decision made regarding your device. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we can offer you a lower price. Unfortunately, your device was found to have a faulty camera due to black marks within the camera lens. These tend to appear as faint black ink marks when holding the camera against a white background. They appear prominent on a white background than they do against a colourful background.

Kind regards Mazuma Mobile

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★★★★★

“Recycling at great value”

Written on: 10/12/2020 by AmritB (1 review written)

Very fast service with prompt payment. If your goods are as you describe them, then Mazuma Mobile has proven hands down to be the most reliable and efficient provider for recycling unwanted technology. I would definitely recommend these guys as their level of communication is very high… Read Full Review

By Mazumamobile

Written on: 21/12/2020

Good morning,

Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us.

Kind regards
Mazuma

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★★★★★

“Iphone8+”

Written on: 09/12/2020 by Reeves207 (1 review written)

I sent my iPhone 8+ smashed back and screen and water damaged they offered me a price of £65 and I sent it off and have received the same offer no problems whatsoever great service will defo use again!… Read Full Review

By Mazumamobile

Written on: 21/12/2020

Good morning,

Thank you for choosing Mazuma Mobile. We really appreciate your five-star review.

Kind regards
Mazuma

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