Europ Assistance Breakdown Cover Reviews

Click here if this is your business
★★★☆☆
3.0 / 5
48% of users recommend this
Click here if this is your business
  • Speed of response

  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Europ Assistance Breakdown Cover - Ask a question now

Media Gallery for Europ Assistance Breakdown Cover

Europ Assistance Breakdown Cover
Europ Assistance Breakdown Cover

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★★★★★

“JOB WELL DONE”

Written on: 25/11/2012 by donainsley (2 reviews written)

Just got home from one of those days!! My Laguna's cam belt went (I heard it snap, and all the engine warning lights came on) so it's a write off. Europe Assistance were recommended to me by my Dad, and they were great. When I told the operator that the cam belt had gone he didn't question it, just arranged for a recovery truck to come and get it. The man arrived (he was from a local garage paid by Europe assistance) and he was a decent, friendly guy. I was a bit cheeky and just asked him to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DISCUSTING SERVICE THEY LEFT MY 5YR OLD SON AND I FOR...”

Written on: 26/10/2012 by bobster1974 (1 review written)

i took eu cover to drive to germany for an emergency as my neice died in a traffic accident,i explaind where and why i was going and bought the policey they advised me to.my 5yr old son and i set off as i had to take him being a single dad to my sisters house in germany but we broke down in the netherlands around lunch time. the area was dangerous as some lorry drivers explaind as it was a spot for prostituion and drugs.i had to keep ringing the aa and they kept saying they will ring me back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Eddy2Nd's Response to bobster1974's Review

Written on: 06/01/2013

Think twice befor going with this company, Your are not coverd if you drive a large car. My hand brake failed and stuck on one weel. The recovery truck we sent could not fix the problem and said i will ned a flat bed truck at an exra cost of £180. all i wanted to go was 3 miles.

Just what was i coverd for!!!!!!!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Brilliant service in France ”

Written on: 19/10/2012

Had oil leak on way to campsite in France ,got to campsite and phoned europ assistance,they quickly sent mechanic with recovery truck, couldn't repair on the spot ,so took it to nearest vw garage who did the work ,they then sent taxi to take me from campsite to garage..job done all in 2 days… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Stay away from them”

Written on: 17/05/2012 by Berdine (1 review written)

I had an accident in Canada and had to fight for 9 months before they paid out only a fraction of what I was covered for. What an uphill battle it was. Poor poor poor poor service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“European Breakdown Cover”

Written on: 15/10/2011 by ipswichwanderer (3 reviews written)

Have arranged this cover for several years through the Caravan and Camping Club. Had to use the service for the first time after a tyre blowout. Very unimpressed, told me they couldnt arrange assistance because I was on a toll road (which I wasnt) and only the french police could provide/arrange a for a breakdown vehicle so I would have to call them myself. So i walked to the nearest petrol station who arranged for the local garage to come and help (who europe assist then paid). I felt having… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“PLEASE do yourself a huge favour and avoid this bunch...”

Written on: 08/04/2011

PLEASE do yourself a huge favour and avoid this bunch of cowboys. The service is rubbish, they never return phone calls, they miss delivery deadlines for returning the vehicle, they're rude and unfriendly on the phone, and they never apologise - not even when you take them to the Financial Ombudsman and win as I did! The only thing that's genuine about them is the 'ASS' is Europ Assist!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“NEVER USE THIS COMPANY!!!! ”

Written on: 30/03/2011

NEVER USE THIS COMPANY!!!!
I went to France for a skii trip and unfortunately I got ill. I called europ assistance in France and first of all they don't speak English. When I came back to the UK to make the claim they asked me to send all the receipts to the branch in the UK. 4 weeks after I sent all the receipts EA contacted me saying that I should send all the receipts and paperwork to the branch in France and that all the documents were sent to me but they never arrived. I called them back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“they left me in my wedding day on the road for 9 hrs..... ”

Written on: 10/01/2011

they left me in my wedding day on the road for 9 hrs.....
I spend 100£ of calls to chaise them
I have no words about this company, I ended up to a doctor cause I couldn't go to the toilet for so long and I had problems....
people, there are so many insurances, just choose anyone else!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 11/09/2011

9 HOURS ON ROADSIDE, IN THE MONTH OF JANUARY, WELL THE HOLD COUNTRY WAS CLOSED DUE TO THE SNOW,UK I WOULD HAVE GOT A FAMILY MEMBER OR FRIEND TO COME AND HELP AS IT WAS IMPORTANCE DAY IN ANY ONE LIFE. WHO WOULD WAIT 9 HRS ON ROADSIDE ON THEIR WEDDING DAY !!!!!!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 11/09/2011

what person in their right mind would sit and wait 9 hours roadside on their wedding day? surely you've family or friends to take you ? No matter what breakdown company you have in the winter/ snow weather your always going to face delays, what do you expect? they are driving in terrential weather just like you, not flying!! & there are many others broken down in the same situation as yourself.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“NEVER EVER USE THIS COMPANY. ”

Written on: 20/12/2010

NEVER EVER USE THIS COMPANY.
THEY SENT A GUY OUT TO ME WHO BASICALLY JUMP STARTED THE CAR AND SAID LEAVE IT RUNNING FOR AN HOUR THEN TURN IT OFF AND YOU'LL BE FINE. SO THAT IS WHAT I DID AND AFTER THE HOUR WOULD THE CAR START? - NOT AT ALL. I RE-CONTACTED THEM AND THEY DID NOT WANT TO KNOW OR HELP IN ANYWAY. JUST LOG A COMPLAINT WHICH WILL TAKE 28 DAYS FOR A RESPONSE. NOT MUCH USE TO ME WHEN I NEED TO GET MY CAR STARTED. THE WOMAN WAS RUDE AND ARGUMENTATIVE. NO SERVICE AT ALL BUT VERY QUICK… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“I recently broke down in the snow, was expecting to...”

Written on: 11/12/2010

I recently broke down in the snow, was expecting to wait a long time as i realised that i would not be the only one. Spoke to a lovely girl who was very sympathetic and took the time to talk to me and find out if i was ok. to my amazement, i was rescued in just under 40 minutes. i have recently spoken with a friend who is with the AA and she also broke down in the snowy weather and was given an pick up tme of 4 hours and 40 minutes! they also kept in contact and gave me a call later in the day… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Sadly I had a diabolical experience with Europ...”

Written on: 28/09/2010

Sadly I had a diabolical experience with Europ Assistance on Saturday. I broke down on the way to Eurotunnel. I had to hold for the operator before I got an answer. Then they phoned a breakdown company which was miles away from me who phoned me and said I was out of their area. Eventually they arranged another breakdown company for me. As a net result I waited over two and a half hours before anyone even got to me. My wife phoned EA and they tried to blame the new recovery company they had only… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Absolutely rubbish service! RAC is the best”

Written on: 12/08/2010

Absolutely rubbish service! RAC is the best… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Took Out Annual Multi Trip Europe Motoring Policy at...”

Written on: 23/07/2010

Took Out Annual Multi Trip Europe Motoring Policy at £164.59 as read all documents on internet and their big pull for us was the UK breakdown Cover, having never broken down before we usually only buy cover for Europe with Post Office. However for first time we broke down, a fluke welding fault in our 10 year old cars clutch pedal, phoned Europ asistance gave all details they phoned back with a clause (in Geographical Limits, UK is only covered if you have booked at least five consecutive… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Had to use them twice and both times the response was...”

Written on: 19/03/2010

Had to use them twice and both times the response was a quick one and a good one.

Great value for money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I took out Breakdown cover AND medical insurance with...”

Written on: 14/03/2010

I took out Breakdown cover AND medical insurance with this lot thinking I'd get a joined up service if I needed it. WRONG! My family and I were left stranded in France after an accident when Europ Assistance Travel Insurance refused to cover us for my sons leg injury on either our breakdown insurance or our accident insurance with them. They were perfectly happy to take the money when we took out the policies, but when we made a claim we were met by confusion, misinformation, conflicting… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Are basically just a relay company, when i called them...”

Written on: 29/01/2010

Are basically just a relay company, when i called them out they failed to even look at the car, all they did was transport it home which they made a big deal of due to distance (around 8 miles from breakdown!). You get what you pay for.

EUROP ASSISTANCE basically just contract out your breakdown to a local firm, they do not have their own breakdown vans.

Im now with the AA, they may cost more but for peace of mind, its worth the extra.

Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very bad service. Often takes too long for them to...”

Written on: 10/11/2009

Very bad service. Often takes too long for them to answer calls, which is an 08 number by the way!! The recovery is generally slow - Ive had to wait about 1 hour 30 mins on one occasion, even though I broke down in a dangerous location. Further, it took several weeks to recover taxi fare which they promised to give me. After claiming this, they refused to renew my policy. Ive now found a much better breakdown cover from green flag. Ive asked for transcripts of calls, which they are failing to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Quite some years ago my car broke down boarding a...”

Written on: 07/08/2009

Quite some years ago my car broke down boarding a ferry traveling to France. The guys at Brittany Ferries pushed our car onto the ferry. We phoned Europe Assist from the ferry and they had a breakdown truck meet us at the ferry terminal when we arrived. They took us (family of 4 including a baby) straight to the garage. The car couldn't be fixed immediately so they arranged a brand new hire car for us so we could continue with our holiday. The man handling the case took care of organising the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“I have never had to use Europ Assistance for a...”

Written on: 03/08/2009

I have never had to use Europ Assistance for a breakdown but their admin is very poor. I sent them an email which they ignored. Price was reasonably competitive but as they dont bother to answer they are a bit of a waste of time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“I highly recommend Europ Assiatance breakdown cover....”

Written on: 05/11/2008

I highly recommend Europ Assiatance breakdown cover. Fast, efficient with experienced Drivers I think most of them have their local garages and cooperate with EU. Any time I asked them they did what ever possible to fix my car they were friendly and they seemed to know what they are doing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview