RAC Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“I'd rate lower if possible”

Written on: 06/11/2020 by afkadfaamfoamofo34343 (1 review written)

I'd give a lower star rating if I could. My teenage daughter had a flat tyre on the side of a country road whilst alone with her dog. After two hours the RAC said a mechanic was on his way. They gave his name and phone number. He texted to say he was fifteen minutes away. An hour later when he hadn't arrived she got back through to the RAC (you're in a queue when broken down for 30 minutes to 1 hour). They said he had gone off shift so wasn't coming anymore but someone else had been dispatched… Read Full Review

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★☆☆☆☆

“I would not recommend to my worst enemy”

Written on: 10/10/2020 by AnitaCockburn (1 review written)

Im writing this as my driver has been sat on the side of the road for the last 11 hours. 3 hours ago I was told by the RAC that there was a tow truck with my driver. So I went home as I believed the RAC that they had a recovery truck on site after a five hour wait. I have now returned to the office after going home, having to pay for a cab to go back to work as my driver rang me and told me he was still there. And there was no tow truck with him. I am now on the phone at ten to midnight for the… Read Full Review

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★☆☆☆☆

“CAUSED BURNOUT / FIRE TO MY VEHICLE - NO HELP!”

Written on: 06/10/2020 by stevenssgill (1 review written)

Make: BMW X5 2016 The vehicle originally had a burst tyre in Snowdonia National Park on Monday 31st August 2010 and as it was a run flat tyre I managed to drive it to Barmouth town locally in the area without heavy damage to any wheels, just tyre. Unable to find any available replacement tyres, I managed to find a safe place to park the vehicle. We have motor breakdown assistance with HSBC Advance and used the service to arrange a recovery, the call was forwarded to the RAC who acted on… Read Full Review

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★☆☆☆☆

“Rac home start ”

Written on: 12/07/2020 by Tonywhiting1964 (1 review written)

Iv never used rac breakdown before after my experience with them I won't ever again ,my van didn't start while I was at a friend's house I called rac it took 4 and a half hours for them to get to me , the rac man spent 10 minutes with me tried starting my van with easy start once it didn't work he told me it was a fuel pump, I said okay off he went I called a mobile mechanic he came round done the same thing he used easy start 3 times my van started he told me my fuel pump wasn't an issue my… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 26/06/2020 by MacDonaldeo364 (1 review written)

Called at 5pm yesterday after breaking down on the A34. Was told somebody would be with us within 20 minutes. After 3 hours a patrol finally came, said he could not fix the issue and that it would cost £269 to get it towed. After him telling us recovery should be within the hour and I would be receiving a call in 20 minutes to give me an exact time I paid as I wanted to get my kids out of this unsafe situation. Hour later, nobody had got back to us. Called RAC who notified us that it would… Read Full Review

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★☆☆☆☆

“AVOID. Do not give them your money. Their service is...”

Written on: 05/05/2020 by Theodore424 (1 review written)

AVOID. Do not give them your money. Their service is appalling. They do not honour their warranty. They look for excuses to invalidate your cover but will gladly take your money but not provide you with service when you need them. They take forever to arrive and are very rude and unhelpful. Customer service is also useless. Go to AA or Green Flag. You've been warned… Read Full Review

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★★★★★

“Great service - breakdown”

Written on: 01/05/2020 by LouiseThomas12 (1 review written)

Went to use my car and discovered one of my tyres was really flat so I called the breakdown line. My call was answered in seconds and the advisor was really polite and helpful. The patrol man came after about 20mins (they advised 30mins) and called me to say he was a couple of mins away first. Again he was polite and friendly. The valve cap was stuck on fast but he persevered and got it off. He re-inflated the tyre, checked for damage and replaced the cap with a new one. He checked the… Read Full Review

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★☆☆☆☆

“Don't believe the advertising”

Written on: 12/02/2020 by 12345bob (1 review written)

3 hour response time to a lone woman. When the patrol arrived said he would recover the car, but only to an RAC approved garage not the one of her choice. I had even paid extra for national recovery. When told that she didn't want recovering to that particular RAC approved garage all he did was clear error codes making no attempt to fix the underlying braking system fault and refused to take the car to her garage of choice. He was happy enough to recover her car if he was going to RAC… Read Full Review

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★★★★★

“ABSOLUTELY FANTASTIC”

Written on: 17/01/2020 by RACVAN (1 review written)

We broker down on Boxing Day, as we were going away for a few days. The RAC mechanic arrived at the time the advisor advised. He identified the problem with minutes, and recovered us to a garage who he felt could fix quickly our problem. The RAC mechanic was fantastic, he rang the garage owner, explained we required an urgent repair. An onward taxi was arranged by the RAC to take my husband, myself and our 3 little dogs to our hotel. Absolutely a life saver. Thank you… Read Full Review

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★☆☆☆☆

“dont trust RAC”

Written on: 19/12/2019

never trust this company they don't value there customers or there policy. inexperienced staff will mis lead you until you have breakdown when it is too late because they will let you down. just remember RAC we customers make your company respect that or we will speak out because the market is very competitive and small companys swear by customer service and always deliver. We customers don't salute you. we want answers and to be treat fairly because your complaints department is inexperienced… Read Full Review

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★☆☆☆☆

“Still Stranded on motorway in darkness , been over 5hrs”

Written on: 17/12/2019 by Melpatch (1 review written)

My husband made a call to register a breakdown just before 5pm this evening, it is now 9:30pm and he is still stuck on the hard shoulder of the M1. Despite numerous phone calls by me and my husband to yourselves , all giving diff variations of time scales he is still sat on the motorway in a very dangerous position. It was reported to them that all power to his vehicle had gone , this includes his lights. So on a dark very cold slippy night he is in a very precarious situation!!! Still waiting… Read Full Review

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★☆☆☆☆

“Left stranded for 4 hours on m18”

Written on: 28/11/2019 by Rosemary131 (1 review written)

Coming home from our holiday we broke down on m18 slip road coming off motorway.we rang the Rac to report this was told need to call 999 as in such a dangerous place,the high way patrol came and towed us a few yards to a safer place. Rang rac back and was told someone would be with us in 45 mins, a hr and half later still waiting with a 10 week old a 22 month old and my 84 year old nan with vascular dementia. Rang back was told looking into it and would get back to us, a hr later I rang back… Read Full Review

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★★★★★

“we broke down in st.austle cornwall. we had to wait 3...”

Written on: 03/11/2019 by Sarais241 (1 review written)

we broke down in st.austle cornwall. we had to wait 3 hours but it was worth it .the mechanic who came out to us was wonderfull.He was very polite and explained to us whot was wrong and he and got us back on our way with helpful advice.the was nothing we did not like about him. if all your mechanics were like him you would have no complaints at all a big thank you… Read Full Review

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★☆☆☆☆

“Damage my car”

Written on: 13/10/2019 by sonnybailey (1 review written)

Broke down with my range rover p38 fan belt snaped 6 hrs to be recovered rac man didn't have any tools in van and didn't now what to do said he could get one but said he wasn't allowed to go and get it then started to do things like taking off the tensioner then just left and said he call a tow truck he has now damage the tensioner by using the wrong tool not happy now cost us more money to have the car parts replaced… Read Full Review

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★☆☆☆☆

“Unprofessional, unreliable, 100% stressful ”

Written on: 24/09/2019 by 1summer (1 review written)

Three hours away from home I broke down. I was told someone is on the way when I called. 5 hours later the first RAC van turned up. Because it makes me so furious still at the thought of that day I'm keeping it short. I was towed by three different trucks to get home, and left for hours in between. No call to update me, and by now my mobile was running low. The three hours away from home took the RAC 23, yes 23 HOURS TO GET ME HOME! Do yourself a favour and do not get your break down cover… Read Full Review

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★★★★☆

“Excellent patrolman - shame about the telephone naswering”

Written on: 26/07/2019 by DavidCarpenter (1 review written)

Engine lost all power on slipway to M6 motorway. Pulled onto hard shoulder (narrower than our car) and phoned RAC breakdown number. waited, listening to recording for about 20 minutes before call was answered. Man on phone seemed disinterested/distracted, but told me that because of location we were in and the fact that we were Old Age Pensioners, he would mark the call as top priority, so we should be reached within 45 minutes. Patrolman phoned 45 minutes later, having finally found correct… Read Full Review

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★☆☆☆☆

“awaited for 5 hours for them to attend breakdown”

Written on: 27/06/2019 by feRivera238 (1 review written)

I had a a flat tyre and called RAC breakdown at 12:30 afternoon and it is 16:15 and after 4 hours no one is here and have not heard anything either from them, really bad just stay away from them otherwise you will be stranded for ever… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 10/06/2019 by Donnah1983 (1 review written)

Broke down and had to call and join the RAC I had to pay £312.00 to get someone out and towed home. they left us 4 hours waiting for a recovery truck with to small children in the car 2 hours from home they didn't come out until 10.45pm was told nothing was logged was then told it was booked for the wrong day then the recovery vehicle had broken down still waiting for a call back from the complaints department… Read Full Review

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★☆☆☆☆

“Did you know...”

Written on: 07/06/2019 by davewalsh (1 review written)

Like every member of the RAC , I joined for that unfortunate time that I needed them as a sort of insurance for my time on the road. That time happened yesterday and the RAC couldn't even get a real person on the phone after 15 minutes. Although my call was "very important" to them, that didn't mean they would actually answer. RAC customer services agree that this was unacceptable service (and that 'RAC are aware that some of our customers experienced a delay in contacting us' ) but they don't… Read Full Review

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★★★★★

“Never had a problem ”

Written on: 09/02/2019 by smiliey65 (3 reviews written)

I have had to call out the RAC on 3 occasions over the years and each time they have arrived quickly. Today was one of those callouts. I broke down in a shopping centre car park so rang the RAC. I was told the worst scenario that I could be waiting 2-3 hrs, a couple of minutes later the RAC guy called and told me he would be there in 10 minutes and true to his word he was. It turned out it was my battery, so he fitted a new one and while doing this he noticed my auxiliary belt was wearing away… Read Full Review

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