UK Sports Imports www.uksportsimports.com

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UK Sports Imports www.uksportsimports.com
★★★☆☆
2.6
41.0% of users recommend this
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Latest Reviews

“Horrendous customer service”

★☆☆☆☆

written by 354SD on 02/03/2023

Horrendous service! Purchased a very expensive treadmill which arrived with a vital part missing. Getting them to discuss the missing item and sending it out was a nightmare in itself. They said it would arrive Monday, I received in Thursday!? No apology, very rude emails, no phone call to keep me updated, no customer focus. The fact that the treadmill arrived without a bolt to erect it is very worrying in of itself and the fact they felt they didn't need to apologise or ring me to discuss tells you what type of place this is. Avoid and go elsewhere, the worry is with expensive kit like this, you do need after service care, sometimes. This company doesn't offer any, a major consideration down the line! Go to another company that offers a good customer service, before, during and after your purchase!!

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“DO NOT USE THIS COMPANY”

★☆☆☆☆

written by Sarahll83 on 04/02/2021

DO NOT USE THIS COMPANY!!!!!! My spin bike arrived with a vital part missing. They don't respond to emails and phones are off. I have had a half built spin bike in my hall for over a month, completely unusable. They ignored my return request and only after posting a bad review, was told the part was posted.... that was 2 weeks ago.... still not got it and now they are not responding again. Ready TrustPilot Reviews on them as well as Google... Im not alone..... seems like they have a habit of selling broken goods. DO NOT BUY FROM THEM

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“Zero customer service, poor quality products ”

★☆☆☆☆

written by davethepig on 22/08/2020

Ordered a treadmill for delivery w/c 15th June - treadmill arrived on time, so I was pleased with that.....unfortunately everything went downhill from there ! The running deck on the treadmill split after only 4 days of use - this in spite of the fact that they claim that it is a "high strength shock absorbant running deck" with a maximum user weight of 120kg (I am 90kg) Tried to contact customer services through the online form on the 24th June and just got the generic email response. Tried further emails on the 27th and 30th June, and finally got a response on the 3rd July with a very short message - "Apologies for the delay in response, sorry to hear that you are having problems with the treadmill. Would you be able to take a picture of the fault so we can investigate the issue." Photo's were sent (again !), but 10 days later I am still waiting for any sort of update, and have now started proceedings through my credit card company to get a refund. This company clearly has little concern for its customers, and the quality of products that it sells are clearly inferior. My advice ? ......avoid them at all costs !! 25.07.20 - Just an update on my experience with this company. They arranged to collect the treadmill - this duly arrived back with them on the 20th July (confirmed by the carrier company). I have emailed 4 times asking when the refund will be issued - guess what....no reply to any of my messages. 22/08/20 - Further update - have sent numerous emails requesting a refund, but have never received a response. Finally got my money back through my credit card company.

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“Do not purchase from this company”

★☆☆☆☆

written by on 12/08/2020

Ordered a treadmill, it was delivered after a short delay. However on opening, the treadmill was damaged, and when turned on it rattled (possibly the broken part inside the mechanism). Contacted them immediately with photographs. Received one reply stating rather than replacing they would send someone to repair it. Said that would be ok providing we could still return it if repair was not satisfactory. Then nothing - sent weekly requests for updates with no response. Have contacted my credit card company who have done a charge-back, so I have my money back. I emailed again to advise them and asked for them to come and collect the item, stating that their customer service is so appalling that we will purchase from elsewhere. A week later and I'm still awaiting for a response - enough said!!!!

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“Avoid at all costs”

★☆☆☆☆

written by Marclangfordreviews on 29/06/2020

Avoid at all costs. Have had to go through my credit card company and a solicitor. They do business under ‘RCD retail’ they run uksportimports, sports and leisure uk, kidz cars direct all from the same address. They have had several different directors swapping all the time between different family members. They suggest they have a showroom currently closed when infact the address is for a storage unit. Their website links on login goes to a website selling pills called goldenpillsonline, their email address sends back a returned to sender Permanent error as not in use. Don't answer messages posted on their webform. Very occasionally will get a reply a week later. Was told a refund was being issued. Over 2 weeks later no refund. Looking at other reviews its the same story, take money, deliver nothing.

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“Absolute joke”

★☆☆☆☆

written by Crossgf84 on 05/06/2020

Received the exercise bike I ordered. I thought it was a joke once erected but obviously not. Firstly item was delayed. The bike itself Is only big enough for a child, made of cheap plastic although the description states for people under 5”11, I’m 5”4 yet my knees come way above the handles when they’re not slamming into them . Now in your the ‘customer service’. Basically there isn’t any. Once I realised the item wasn’t what I expected I have TRIED to get some direction to return this item and get a refund. I have emailed them 6 times yet only get an auto email 2 DAYS later, I thought auto emails were sent directly after not 2 days later. The auto response informs me of orders and cancellations no information on how to actually get a refund. To use COVID as the reason for lack of response?!?! Disgraceful! They managed to take payment and get the item out ON THE SAME DAY but not acknowledging my request to return and get a refund?!?! Not very professional I have not experienced such negligence with an online shop until now. For anyone reading this I recommend purchasing from elsewhere Unless you like cheap useless equipment and an even worse customer service........ if there Actually is one as not had any Real communication with anyone there. I will be seeking advice to obtain my refund and obviously letting the unsuspecting viewers/buyers aware that there are much better websites with humans who are happy and willing to assist you no matter what the concern is. UK SPORT IMPORTS are not a proper business obviously so do not buy from them. Simple!

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“ My husband and I ordered two separate orders for...”

★☆☆☆☆

written by Sherlynk191 on 03/06/2020

My husband and I ordered two separate orders for weights. Yes, they were pre-orders, however in the eyes of the law a pre-order does not exist. We received an email to say that the weights had been dispatched. Now back to law, when you submit an order you are offering to enter into a legally binding contract. If they then tell you the item is dispatched, then they have formed a legally binding contract. My husband emailed them, and they just keep on sending an automatic reply. We then called and no response. I read from the terms and conditions. This is where I found their company name. It appears as though, however please note I cannot confirm this, they are taking “pre-orders” for stock they do not. In addition, they also appear to be listing this across all the above websites. When they are contacted the phone-line does not connect to a person and advices you to email them Okay, we under during the pandemic that this could be viable. We sent emails to both email addresses and received the same automated reply. Given the pandemic and many people are looking the types of products they sell. This is a disgrace. Please stay clear of this company. It is poorly organised and unresponsive. I would like to advise people to contact their bank, credit card provider or whichever company you used to pay. They can claim your money back, because they have breached the contract and have denied your statutory rights. In addition, please contact trading standards.

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“Shocking service”

★☆☆☆☆

written by Mark_Casey on 26/05/2020

Shocking, pre-ordered a spin bike form them for £399.00 which was due in on 11th May. I received an email saying it had been shipped on the 15th May, then an hour later received another email stating that the first email was a mistake and my item hadn't been shipped. My account states that the order is complete, but it clearly isn't as I have not received the bike. There is no tracking number and the bike is now out of stock. The phone lines are closed so you can't speak to customer services, and despite the web site claiming full support via email, every time I email them I get an automated response. So I am in no mans land and can't resolve this issue. They have my money, but I don't have a bike and i have no idea if the bike will ever be sent. I just want a refund, but I can't contact anyone to obtain this. Dreadful experience and I wish I hadn't ordered the bike. Avoid this company at all costs.

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“Please please avoid!”

★☆☆☆☆

written by Dylanj1 on 27/04/2020

I purchased a 7.5ft pool table from this company, and it is a complete pile of rubbish. The surface is bowed in the middle, so all the balls eventually end up against the cushion on every side. Totally unplayable. Also the triangle was smashed. We're in shielding , because of coronavirus and my wife's on going chemotherapy. So this pool tabe, which was £400 by the way, was supposed to be a welcome diversion for my family. Disappointed is an understatement! I've sent numerous e-mails, sent messages on their website, Facebook and messenger. All ignored,. Or bounce back Do youreslf a favour. And buy elsewhere. These terrible reviews are here for a reason. Currently reporting it to trading standards. Beware!

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“Good price, quick delivery”

★★★★★

written by Sienak270 on 24/05/2019

Recently purchased an above ground swimming pool for the garden, I was unsure about ordering online in case there were any problems like leaks etc but as UK Sport Imports had a good price and offered a free next day delivery I decided to go ahead. Glad I did its great Kids love it. Hopefully we get some sun this half term so we can use it. I would recommend to a friend.

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“Next day delivery,”

★★★★★

written by sammysdf on 24/08/2017

I recently purchased a Treadmill at 2.50pm on a Wednesday and it was delivered 10.50 on the Thursday. That is so quick, I knew it was next day delivery when I ordered but I really didn’t think it would be so efficient for such a large product. I would recommend. The order process was smooth and I would recommend to a friend if they weren’t all couch potatoes!

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“Failure to deliver; chaotic customer service”

★☆☆☆☆

written by CamrenShepherd349 on 06/04/2017

I can't review the product as I still have not received it. I ordered it on Monday, the website clearly said next day delivery. I called them to request that it was delivered on Wednesday. After waiting 45 minutes to get through I was cut off after someone answered. I called back, 20 minutes later I spoke with someone who said he'd make a note of it and call me back the next day to confrim - he didn't. On Wednesday morning I called to check that it would be delivered. Only a 20 minute wait later I spoke with someone who said that it had been despatched and would be delivered that day. I waited in all day and called at 4 to check up and at that point they gave me the number for the courier. I called the courier and they had no record of the delivery. I then called UK Sports Import back (10 minute wait) and spoke with someone who then said because it was a 2 man delivery it would not be next day and they should call me within 48 hours. I called that delivery company, they had no record but promised to look into it. I have had no call so called them first thing this morning and have been given the details of a 3rd delivery company and told to wait for the delivery company to call me. It's really not acceptable and I'm wondering whether I'll ever receive.

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“Trampoline”

★★★★★

written by Kaneal327 on 16/02/2017

Not sure if this is the right site for the company I think probably not. here goes anyway I ordered a trampoline for my daughter she loved it. overall been very happy, delivery was quick and item is of good quality.

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“Customer care and friendliness ”

★☆☆☆☆

written by Ashworthsm417 on 23/06/2016

I would urge anyone to avoid buying from UK sports imports.com , they are a really unprofessional company their customer care is non existent , they are rude, argue and treat customers with contempt , i wish I had read reviews before buying from this company , i am now getting assistance from trading standards . hopefully if enough people complain and report them they can be stopped from trading . this company is an utter disgrace . don't don't buy from them .

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“AirKing Pro basketball hoop from UKSports Import”

★☆☆☆☆

written by 007paulpaul on 28/02/2016

Please Please Please do not purchase from this company, UKSportsimports. I bought the product above from the company. On arrival the delivery man told me that the box was damaged and detailed this on the delivery note when I opened the box the backboard from the hoop was damaged. I phoned the company immediately and was told that I needed to write in, which I did. I was then told that I needed to provide photos of the damaged parts which I did. I was then asked for the product code for the damaged part, which I do not have. There have been a number of communications with the company including one when their customer service dept. informed me that they have no record of my communications. I sent everything by email so there is an email trail. I never write reviews but I am pleading with anyone who thinks this company looks good or their products are bargains.. You will save yourself much heartach by looking elsewhere. My basketball hoop was a present for my sons birthday and now 8 months later he has no hoop and we are in the process of buying a new one from a different supplier. Please do not use this company Uk Sportsimport.

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Patriciablakeston26's Response to 007paulpaul's Review

Written on: 21/06/2016

I totally agree with you and your review , they are the worst of the worst when it comes to customer service , their customer service is non existent . This Micky mouse company should be stopped from trading , I can honestly say i have never encountered a company as unfriendly and unprofessional as UK imports. Com in my life .

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“DAMAGED AIR HOCKEY TABLE”

★☆☆☆☆

written by JayvionNunez on 11/01/2016

Air hockey table ordered for my little girl as a christmas present. Opened on Christmas eve to put together and noticed that the table, legs were brocken and badly damaged. Contacted uk sport imports, very unhelpful staff members, called me a liar and suggested that i damaged the item myslef. Would not give a refund.Will not reply to my emails and are not interested in helping or resolving my situation. My daughter didnt have her main christmas present on christmas day this was very upsetting. Uk sport imports dont care about this or my situation, wish i had read the customer reviews before i purchased from them.

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Helen Bryant's Comment

Written on: 14/01/2016

had a similar problem with the score board batten missing, they sent me a replacement that they had ripped from another table, I will now be taking the matter up with trading standards as the part was full of sharp tacks

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“Poor Quality and Customer Service”

★☆☆☆☆

written by tracynugent68 on 07/01/2016

I received a pool table for my 6 year old sons Xmas. On opening this to build on Xmas eve the table was badly damaged. I contacted UK Sports Imports via email showing them pictures. I received an email saying they would refund money back to me, however this was not suitable to me as I had paid via credit card and had paid the card off and no longer use this card. I contacted them twice via email again but have never had a response. I phoned them and was told I could have a replacement, I then phoned to book this but was told it would have to be in the box for the courier to pick up - I obviously don't have the box given Santa brought it. I was also told it was the couriers fault it was damaged - it was actually the screw had been tightened to much. Yes why don't we blame the courier for damsaged goods. Have got no where with the company with regards to refund or replacement - very very disappointed and would never use again. Customer service is shocking - very hard to get through on phone and they ignore emails.

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Tracynugent68's Response to tracynugent68's Review

Written on: 25/01/2016

I received a replacement pool table which is so badly damaged my husband cut his hand while playing pool. Company offered part refund as it is only comes tic damage and doesn't affect play. So bad that my son cannot play pool. If I wanted to send it back I was told I would have to arrange and pay for this myself. manager promised to phone me today however no call received and she's not in office - do not believe this for a second. Never use this company. I have had to get my credit card company involved to get me a refund.

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“Tredmill”

★★★★★

written by jons5024 on 10/09/2015

Ordered a Treadmill online, It arrived quickly and the delivery guy helped bring it in. Good value for money would reccomend.

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“Awful customer service”

★★☆☆☆

written by 170McDowell on 06/06/2015

The experience started off ok, my rowing machine arrived the next day after order. I first used it 14 days after I had ordered it and hated it, it gave me backache. So I contacted the company and asked if I could return it. They said yes and sent me a returns label. So far, so good. I arranged for a courier to collect it and deliver it back to them. That's where the problems started. Over the next month, I sent a couple of emails per week, none of which were answered. Eventually I tried phoning but it was a bank holiday and the guy who answered said they were only taking orders that day. A couple of emails and a week later with no response I called again and got through to that same guy. He sounded about 15 and he was useless. He kept telling me that they hadn't received the rowing machine back and he couldn't do anything without any proof. Eventually he went away again and came back and said they did in fact have it. I asked if I could make a complaint about the lack of response and he said 'no, there's no one here who does that'. I asked when I'd get my refund and he said 'definitely by the end of the day'. I asked if I could ring back if I didn't have it by the end of the week and he said 'oh you'll definitely have it by the end of the day!'' Of course I didn't, but I did finally get it a few weeks later, so I give them 2 stars for that. But their customer service is appalling. Don't expect replies to your emails if you order with them. They didn't even respond to the ones where I threatened to take them to trading standards.

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“DO NOT BUY FROM THIS COMPANY”

★☆☆☆☆

written by DaveN11 on 08/12/2014

I ordered a 6ft pool table for my kids Christmas Present (£189). I had to be in to help driver with delivery due to weight. Got a phone call night before saying we will be there at 6AM (would not have been able to take time off work at such short notice if delivery had been later). Tabled arrived ok, but that is when our troubles started. The first 2 legs that we tried to put on (3 bolts in each) had 3 of the threads missing to do the bolts up, and 2 of these were inside the table mechanism, meaning we could not fix the legs on and another hole had not even been drilled out properly. We spent at least another hour re packaging everything and used loads of our own tape. We phoned the company on Monday, stating the table was poorly designed, and we would like a refund, but wished to buy a different type of table, and could they just refund the £60 difference. collect the faulty table and deliver the other one all in one go. The first person my wife spoke to said they would send out replacement parts and we could repair the table (unbelievable!!!). when he was told that we could not get to where the part went without taking the table apart he said could we take photos (how can you take a photo of something you cannot see?). He then said no refund until the table had been collected and inspected by them, we said if they refunded the difference we would be in to collect different type table and give them the faulty one. They said no refund without inspecting damaged table. I then phoned again when I got in from work and stated that I was not taking time off work to assist THEIR driver collecting THEIR FAULTY PRODUCT. I was told that if no one was in to assist, then I would also be charged for the collection being unable to be completed (nice customer service skills, and a nice scheme to fleece extra money from the customer). I have now contacted my Credit Card Company to take this up with UK Sports. They said if that's what I want to do then go ahead. Over 25 mins spent on phone calls to Birmingham. Rubbish Customer Service. AVOID THIS COMPANY AT ALL COSTS.

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Asked by cresspell on 20th January 2014 Report this content
Can anybody help? I purchased a trampoline and one spring snapped hitting my daughter on the leg and on checking 4/5 other springs going. I can't get to speak to anybody other then customer service and that means I'm not getting any help at all. I've asked several times for the managers name/directors name. Do any of you have any more information that might help me?

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