Mott's Miniatures Reviews - www.minishop.com

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★★★☆☆
3.4 / 5
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Mott's Miniatures www.minishop.com
Mott's Miniatures www.minishop.com
Mott's Miniatures www.minishop.com

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Latest Reviews

★☆☆☆☆

“If only I could give zero stars. ”

Written on: 08/08/2021 by Mills271 (1 review written)

I’m not sure I understand how this company is in business. I ordered a Bespaq sofa and chair that was on the website. Soon after I received a confirmation email and then right after that, I received an email saying my payment didn’t go through and to re process the order. It was less than an hour after my order was “confirmed” but the item was mysteriously gone from the website so I tried to write an inquiry through their website. Well the website didn’t put my inquiry through so I… Read Full Review

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Lauriemarie's Comment

Written on: 21/08/2021

I had the EXACT same experience and rude emails, verbatim! Not only that but one order that did go through delivered an item that I never ordered while missing others. You are NOT allowed to question shipping process. You can’t reach anyone EVER and when they do respond to email inquiries the response is as if you’ve committed a felony. What the heck is going on there? I suspect the owner sold to unsavory people in some back room in China. They’re virtuously anonymous, deliberately.

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★☆☆☆☆

“Stay away”

Written on: 13/06/2021 by Martineziy360 (1 review written)

I placed an order and heard nothing back to confirm. I inquired and they kept sending me prescripted rude emails about how I didnt do the order correctly. When I tried to fix they just kept sending the same prescripted email.Not worth the trouble at all. Stay away… Read Full Review

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★☆☆☆☆

“Rudest company ever”

Written on: 06/03/2021 by Frida40 (1 review written)

They treated me horribly. They told me rude and condescending emails when I tried following up on an order. Avoid them… Read Full Review

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★★★★☆

“Odd Customer Service, But happy with products!”

Written on: 26/04/2018 by 431Smith (1 review written)

I was really worried about my order when I got a weird google message attached to the confirmation of my order, saying that Google could not confirm the message was not spam. I emailed the company, and the reply said: The terms of the sales contract state that customers are not to call or email us to check the status of their order. They said to check your link to your order, but it really told me nothing about when my order would arrive. I do think it is odd that you cannot email to check on… Read Full Review

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★☆☆☆☆

“Rude customer service. ”

Written on: 15/01/2018 by eridenphoenix (1 review written)

I tried to order discontinued Bespaq screen. Contacted customer service before buying, asking if the item is in-stock. I was answered thet "read the web page correctly" and that all items are in-stock if they are on the site. "Hello, to assist you we went to our free, public, self service web site on your behalf and read it for you. While reading the web site we did find this item number listed, so you can place an order for it at this time. Thank you," After placing an order and filling… Read Full Review

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★☆☆☆☆

“Avoid these people! ”

Written on: 04/12/2016 by JudithMH (1 review written)

Made a small purchase, hey said my credit card was expired. They sent me an email that was scathing wi a phone number. I called for four days, finally someone answered and said they were sales and couldn't help. Now I am getting phone calls threatening to send me to collections for items they never shipped sayi I breached the cutback fact! What contract? Now they want me to send them a check (yes a personal check) or money order indpcludong all kinds of fees. I looked up reviews on this… Read Full Review

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★☆☆☆☆

“Please do not purchase from this retailer!!!”

Written on: 26/10/2016 by AbbigailMaloney12 (1 review written)

I placed an order with a pre-paid Visa, knowing that after shipping costs, I'd need to put the balance on a second card. Well the order went through with only one form of payment. Knowing I still owed about $2.50, I emailed the company to ask if there was a number I could call to remit payment. I got a scathing email scolding me for having the audacity to put my order number in the subject line. Shame on me! They then sent an automated email advising me that they reserved the right to send my… Read Full Review

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Judithmh's Comment

Written on: 04/12/2016

I just had the same experience. They to,d me my credit card was wrong spired then gave me a phone number that no one answered. When I finally got someone he said he was sales. Then I started getting phone calls threatening to send me to collections. Now they want me to send them a personal check or mo he order for the amount of the order (under $20) but with added fees and service charges. I think this guy is either some kind of special stupid or some kind of smart sham.

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★☆☆☆☆

“Mott's sucks!!!”

Written on: 16/09/2016 by mtCoyle494 (1 review written)

This is the worse shopping experience I ever had. I purchased a mini chandelier and a set of lights for a dollhouse. I tried to get an update on my order, but I got instead the worse customer service I ever had. Those people are absolutely crazy, bad mannered, rude, and try to scare customers using bad applied legal terminology. I read some of the positive reviews listed on this site and the writings look very similar. I would not be surprised this company is reviewing itself using different IP… Read Full Review

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★☆☆☆☆

“Return”

Written on: 13/06/2016 by Aspen88 (1 review written)

I wish i had read reviews b4 ordering from them. Avoid at all cost! The emails with customer service are bizarre and disturbing. Do NOT order from them!!!!… Read Full Review

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★☆☆☆☆

“Avoid at all cost!”

Written on: 03/03/2015 by EverGreenEdu (1 review written)

Our company placed a order for windows and turned out we ordered the wrong size and wanted to exchange it for the correct size. Was willing to pay the restocking and freight cost, since this is a mistake on our part. I took 5 weeks of emailing them for a RMA, before I got a reply to do the exchange, in between I called the store to do the return over the phone, and willing to pay the extra fee for not doing the return via email. I got no where with the person that answered the phone, and was… Read Full Review

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★☆☆☆☆

“DO NOT ORDER HERE!!!!”

Written on: 23/06/2014 by Patton1985 (1 review written)

They do not ship product. When the customer calls, they threaten legal action for violating the "terms and conditions" of sales which they claim say that customers may not call to ask about their shipment… Read Full Review

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★☆☆☆☆

“Intimidating Fraudulent Busines Practices”

Written on: 03/06/2014 by MonicaHudson218 (1 review written)

I placed an internet order to MiniShop.com for a dollhouse console table and called following day to confirm. They did not have the merchandise in stock nor did they know if they could get it, so I cancelled my order. Subsequently, I placed an order elsewhere and received the merchandise and it was exactly as pictured and described. Surprisingly,3 weeks later I received my cancelled order, but the dollhouse table was very poorly done, like a factory second. When I contacted Mott’s, they… Read Full Review

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★☆☆☆☆

“Horrible customer service”

Written on: 17/02/2013

I was excited when I first found Mott's website. My 10 year old daughter is just starting to put finishing details on her dollhouse and this company had Mott's had some harder to find items at reasonable prices. So I place my order on December 3rd. The gift will be hers from "Santa" as one of the items is especially hard to find. When I placed the order, I paid for ground shipping. Should be - for any other company out there - a reasonable enough time to get the package by Christmas! At no… Read Full Review

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★★☆☆☆

“Order not placed”

Written on: 02/01/2013

My husband placed an order on 12/2/12. Item not received, so called them on 12/23/12, got a major run around and no response on where order was. On 1/2/13, received order, which was not even PLACED by them until 12/26/12. They just lost a customer… Read Full Review

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★☆☆☆☆

“haven't received the product”

Written on: 25/09/2012

I made an order August 30. Mid September I made and inquiry to get my shipping number because I had not received the product. I, too, received a rude response that I included my order number and apparently my message went to spam. I corrected the "mistake" and re-sent the request only to get another return email that I didn't include what type of shipping I requested. So I corrected that "mistake" and to date September 25th, I still don't have a shipping number so that I may contact UPS. It… Read Full Review

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★★★★★

“I love Mott's”

Written on: 09/06/2012

First, I am sad that Mott's no longer has a brick & mortar store because it was fun the one or two times I visited a few years ago to see the actual products and I wish, now that I'm building a doll house, that I could still do that. However, I enjoy their newletters which always entice me to browse their website. They also provide a lot of information & good books for construction guidance. I love the history of the Mott family & am also sad that Knott's Berry Farm's new owner got rid of… Read Full Review

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Bluedress's Comment

Written on: 25/09/2012

If I were able to I would change my review from 5 stars to 1 based on the bizarre interactions that occur with this company when you have a problem. I've purchased several 100$s of items from them. Yes they have good selection, prices & fast shipment. However, if you ask them a question (via email or phone) they respond in a very rude manner. The worst issue occurred after I left my review & received my $5 coupon code. I for some reason was unable to complete my order online, and thus called in a phone order. When I tried to use my coupon code they said it could only be used online. So I told the guy to hold off on the order & I would try again on line. I successfully completed the online order & used the coupon code. When my order arrived, they had charged me a $5 restocking fee for the "phone order" thus negating my $5 coupon. When I emailed them to complain, I received the same type of email complained about in some of the other reviews - rude, bizarre, etc. Essentially they said I had to write a letter & send it via US Mail (interesting since they were so hot for "on line" when I tried to use my coupon). Their email also outlined other rather bizarre requirements (to meet the requirements of their sales contract...). I sent them a letter & they have not responded. It's only $5. No - it's the principal.

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★☆☆☆☆

“VERY slow shipping and rude response to inquiry”

Written on: 15/05/2012

Very disappointed - Motts used to be great. Since they're in CA and I'm in AZ, thought the items needed for my new miniature creation would be obtained fairly quickly. Wondering where they were, I contacted them by email and received a rude response that I had included my order number ( heavens, no!) and that caused it to wind up in their spam - and I was just 'lucky they checked'....etc. Finally got on the site and found the order, and they state it will 'probably' ship (UPS ground for… Read Full Review

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Nonenone's Comment

Written on: 16/05/2012

Customer placed a non-rush, ground-shipped, special order. Shipping days, weekends and holidays do not count in order processing time. Customers non-rush special order was placed on a weekend. This non-rush special order was shipped when it was only 5 business days old. Messages with spam content are sent to a spam folder. Customer did not indicate a desire to pay for air shipping or rush handling fees. Information regarding customers order was available to her through the web site 24/7, cust. did receive emails of shipment notices. Not our fault that customer is highly impatient and also not willing to pay for air shipping.

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Alas's Comment

Written on: 19/05/2012

This company is probably going out of business soon!

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★★★★★

“Response Time and Variety of Items”

Written on: 11/05/2012

I signed up to receive the online catalog and received it almost immediately. I like the variety of items that they have. I am looking forward to ordering from here in the very near future. I have already put some items in my Wishlist that I created on the website. They have items that I have never seen offered before, and I've been ordering items for my dollhouse for over 30 years!… Read Full Review

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★★★★★

“prompt professional service ”

Written on: 24/04/2012 by mikechris (1 review written)

All the items I was looking for were in stock and delivered in less time then promised. user friendly website. Quality products… Read Full Review

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★★★★★

“My review of Mott's Mini's”

Written on: 24/04/2012 by Author_Duff (1 review written)

It is nice to find merchandise that can't be found elsewhere. Service was great. Prices are reasonable. Shipping was fast… Read Full Review

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