Nell Butler Reviews - www.nellbutler.com

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Latest Reviews

★☆☆☆☆

“HORRIBLE nasty people Better Business Bureau rating F ...”

Written on: 14/04/2013 by candycane55 (1 review written)

Better business bureau rating of F; I wrote them an email concerning an item they have for sale that is from the 1960's. Wouldn't anyone have a concern buying an item 50 years old? Below is my question and their responce....copied and pasted for accuracy; ME; I have had fragrance go bad in 10 years.....you really think its ok even though its 50 years old? NELL BUTLER: Of course we don't think it's OK. Of course it's bad. All we've sold online since May, 2000 is bad perfume. Over 333,000… Read Full Review

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Candycane55's Response to candycane55's Review

Written on: 16/04/2013

I wrote back;
"I could not AGREE more" (i would be better off with another seller).

He wrote back this (i copied and pasted so it would be exact);
You're EXACTLY the juvenile minded "customer" we want our competitors to waste their time, money and efforts on.


This guy has a sever anger management problem. All i did was inquire to the issue of age with a perfume. Its a good thing he is 3000 miles away from me...what a freak...can you imagine if you were, heaven for bid asking for a refund??? yikes!

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Nellbutler's reply to Candycane55's Comment

Written on: 25/06/2013

ONLY crackpots and malicious competitors post on forums like this. The "BBB" is a joke. Join up for $500/year and suddenly "F" ratings become "AAA" ratings. Legitimate customers have meaningful recourse by simply disputing a credit card transaction if a problem is not resolved. NONE of these posting here have ever been customers of Nellbutler.

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Candycane55's reply to Nellbutler's Comment

Written on: 25/06/2013

you are a liar and have an anger management problem. i am not a competitor...i am a consumer in So Calif who only came across your web site when searching for a discontinued perfume.

I copied and pasted your emails to me....your ANGRY, BITTER response here in this site only proves my point.

Maybe its time to retire if you can't handle customers simple questions.

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Nellbutler's reply to Candycane55's Comment

Written on: 26/06/2013

You've copied and pasted your ignorance. Stupid questions deserve stupid answers. That's exactly what you tendered . . . that's exactly what you received in reply.

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Nellbutler's Response to candycane55's Review

Written on: 25/06/2013

ONLY crackpots and malicious competitors post on forums like this. The "BBB" is a joke. Join up for $500/year and suddenly "F" ratings become "AAA" ratings. Legitimate customers have meaningful recourse by simply disputing a credit card transaction if a problem is not resolved. NONE of these posting here have ever been customers of Nellbutler.

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Candycane55's reply to Nellbutler's Comment

Written on: 25/06/2013

My comments have nothing to do with a 'charge card' issue. You must be thinking of ANOTHER unhappy customer.

Luckily i did not purchase anything from you.....i only asked a simple question and you flew off the handle. Good that you were SO unprofessional up front so i was able to avoid you.

Your angry, bitter response only proves my point.

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Nellbutler's reply to Candycane55's Comment

Written on: 26/06/2013

If you did no business with us you can hardly claim to be a customer. Posts from people like you remind me of the last verse in the the old Johnny Burke song "Swing on a Star".

And all the monkeys aren't in a zoo
Every day you meet quite a few
So you see, it's all up to you
You can be better than you are

You could be swingin' on a star

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Candycane55's reply to Nellbutler's Comment

Written on: 26/06/2013

I just copied and pasted your emails for all to see, period. People can draw their own conclusion. Your responses just prove my point even further, thank you for that.

Based on everyone else's experiences with you, there is a clear pattern that you are unprofessional at best, but also a rude, angry, strange person. I am so glad i am 3000 miles away from you.
You need medication, therapy, or both.

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Nellbutler's reply to Candycane55's Comment

Written on: 27/06/2013

You need to sober up and not miss any more AA meetings.

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Nellbutler's Response to candycane55's Review

Written on: 25/06/2013

ONLY crackpots and competitors post to this forum.

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★☆☆☆☆

“terrible”

Written on: 18/03/2013

do not buy anything from this site,you will lose your money and feel like poop. … Read Full Review

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Nellbutler's Comment

Written on: 26/06/2013

NO online customer paying with a credit card loses money. A flip of the card, a toll-free number to dial and a payment dispute resolves any financial issue with the cardholder

Any review board that allows such a comment should be shut down.

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★☆☆☆☆

“WORST ONLINE BUYING EXPERIENCE EVER !!!”

Written on: 15/11/2011

Perfume was spoiled and diluted. Delivery took much longer than promised. RUDE CUSTOMER SERVICE!!! Don't risk your money, DON'T BUY FROM THEM!!!… Read Full Review

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Nellbutler's Comment

Written on: 26/06/2013

Who the hell would complain to a "review board" after claiming to receive $150 bucks of spoiled merchandise ? Only an idiot would believe that story.

A LEGITIMATE customer would (a) return the merchandise and/or (b) dispute the credit card transaction. There is NO "risk" of money.

This is typical of a competitor's ficticious post to discredit a D&B rated "A" business that's been selling online since May, 2000.

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★☆☆☆☆

“Ordered Chaps Cologne, they sent the wrong one. When I...”

Written on: 12/05/2011

Ordered Chaps Cologne, they sent the wrong one. When I called they said they would credit my card and pay for the return shipping. Because I did not reorder they charged me $17 restocking fee and did not refund the return shipping. I will not order any thing from them and will reccommend no one else does either… Read Full Review

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Guest's Comment

Written on: 19/06/2011


Item was returned to us OPENED, USED and UNSALEABLE.

Should have refunded nothing but charged only a restocking fee per our published T.O.S.

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★☆☆☆☆

“I too wish I had read the reviews regarding customer...”

Written on: 01/05/2011 by stamos (1 review written)

I too wish I had read the reviews regarding customer experience by other customers whom had purchased from Nell Butler.com.
The customer reference number and pass code I was given by them will not allow me to track anything.
Also the tracking number I have been provided with was generated electronically, but item is yet to be dropped to USPS for shipping. USPS and Australia post have no record of item been shipped.
I too was met with snide remarks,sarcasm and nothing else but rudeness by… Read Full Review

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Guest's Response to stamos's Review

Written on: 28/05/2011

Oh no! I bought some perfume from them 10 days ago and haven't received any correspondence or a tracking no either. I wish I had looked into this company beforehand! Did you end up receiving your goods?

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Guest's Response to stamos's Review

Written on: 19/06/2011

Reviews like this written by crackpots.

1. Customer reference numbers and passcodes provided at time of order placement produce NO search results until the order has been shipped.
2. Credit cards are NOT charged online. They are ONLY charged when inventory has been confirmed and order is ready to ship.
3. Shipping to Australia is quoted at 14 business days. If we did charge a credit card on April 20, 2011 delivery could not be expected until at least May 4, 2011. Customer complaining because order had yet to arrive on May 1, 2011? Orders can also be held up in customs which is out of our control.
4. Any customer with a LEGITIMATE complaint need do no more than dispute the charge against their credit card. We've had NO chargebacks from Australia since we beagn shipping there 3+ years ago.
5. We expect customer DID receive order but, of course, leaves this bogus complaint sitting without adding follow up.

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★☆☆☆☆

“wish i had read comments before ordering. ”

Written on: 23/04/2011

wish i had read comments before ordering.
I am a positive person and emails received were "are you serious" when asked for a refund for unwrapped, opened, not boxed, stale perfume. Very unprofessional and lacking customer service skills and negative people skills.
What you see online advertising was not what I received.
I am now looking for a job in Nell Butler's recycled perfume business as I will improve the customer service dept.
Web site great, posting quick, response time fantastic… Read Full Review

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Guest's Comment

Written on: 19/06/2011

LEGITIMATE customers, not crackpots and/or competitors attempting to discredit, have recourse other than posting trash on one-sided review blogs.

Any customer asking to get refunded but expecting to keep the product because in their opinion it's "stale" deserves an "are you serious" reply. One needs to RETURN the item to get refunded.

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★☆☆☆☆

“The product i ordered was out of stock but i never...”

Written on: 25/02/2011

The product i ordered was out of stock but i never recieved any notification of this. When i eventually inquired i was told if i had tracked my order i would have known. I thought it would have been simple courtesy to let me know because you dont start tracking orders until they are late and as this was a christmas gift an alternative couldve been sought. When i did enquire i found the emailed replies to be very rude and short. Will never use again and will strive to ensure noone i know does… Read Full Review

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Guest's Comment

Written on: 19/06/2011

A Christmas gift? . . . . an ALTERNATIVE gift could have been sought?

TWO MONTHS after Christmas this one decided to inquire about their order. How could one be concerned about finding a replacement Christmas gift at the end of February?

Another crackpot.

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★☆☆☆☆

“Very poor customer service that leans toward paranoia...”

Written on: 25/01/2011 by ChristySweet (1 review written)

Very poor customer service that leans toward paranoia and libel.
I ordered online early in Jan 2011 in Miami using my card billing in Nevada, a PO box with my Sister's Virginia cell phone as contact.
Instead of asking me to present more ID or other confirmation, they went off and " Notified police" along with and my mail drop manager I was breaking a law in some way, presumably has a stolen credit card.


When I returned home 2 days ago, Jan 22, 2011 to Phuket, Thailand, ( where I use a… Read Full Review

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Christysweet's Response to ChristySweet's Review

Written on: 25/01/2011

Jan 25, 2011 17:46 ( Thailand ) update
<br/> I contacted my credit card and they had a record of a decline as the wrong security code was entered. My mistake or Nell Butler's ?
<br/><name removed> assumes it is a stolen card instead of simply asking for the correct code.
<br/> She even writes the manager of my mail pick up and accuses that business of collusion in illegal activities and has " notified police"
<br/> Today's e mail from them has even more paranoid declarations.
<br/>
<br/> "Oh, sure . . . .
<br/>At the same time you ordered from Ebay you ordered another from us at
<br/>DOUBLE the price . . . . on the possibility ours would be in Nevada before
<br/>the one from Ebay . . . . just waiting there for you to grab as you passed
<br/>by.
<br/>You must have ordered that Ebay item first as when you ordered ours your
<br/>declined credit card was empty of funds. Without payment you never had a
<br/>transaction to cancel.
<br/>
<br/>Now the honorable "Ms. Sweet" has reverted to vulgar name calling . . .
<br/>her 4th world ignorance finally shining through. Further messages
<br/>regarding this matter should be sent to Santa Claus at the North Pole."
<br/>
<br/> Just as well as they were twice the price of the same cologne I bought on E bay ( ordered same day and delivered as promised.)
<br/>
<br/>Stay away from this company, the [email protected] does not work either, you have to use [email protected] and there are 3 different addresses listed in Valrico Florida on Better Business Bureau site
<br/>which, btw gives them an " F "
<br/>
<br/>http://www.bbb.org/west-florida/business-reviews/wholesale-perfume-manufacturers/nell-butler-in-valrico-fl-90004303#profile

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Guest's Response to ChristySweet's Review

Written on: 19/06/2011

Some person . . . . .

placed a large online order on a computer from Miami, Florida
giving an unmatched PO Box billing address in Nevada
giving an untraceable phone number from Arlington, Virginia
to be shipped to and unverifiable address in Phuket, Thailand
with the credit card declining payment

demanding the order to be filled?


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★☆☆☆☆

“VERY VERY HATEFUL Customer Service Department. They...”

Written on: 03/12/2010 by kartankid (1 review written)

VERY VERY HATEFUL Customer Service Department. They call me names and was very unhelpful and argumentative. DO NOT BUY FROM THIS BUSINESS. ANd please don't make an error when ordering… Read Full Review

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Christysweet's Response to kartankid's Review

Written on: 25/01/2011

I found this review very helpful because...they are incapable of functioning in a professional manner and have libeled me.

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Candycane55's Response to kartankid's Review

Written on: 25/06/2013

I had the same experience...what is wrong with this guy? He has a serious anger management problem and all his postings here just confirm everyones claims! Good that everyone is posting to warn others.

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Nellbutler's reply to Candycane55's Comment

Written on: 26/06/2013

EVERYONE claims . . . ?
Out of over 337,000 customers served since May, 2000.
We thank this review board for the laughs and amusement.

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Candycane55's reply to Nellbutler's Comment

Written on: 27/06/2013

Yes, everyones claims on this site are consistent....there is a pattern to say the least.


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Nellbutler's reply to Candycane55's Comment

Written on: 27/06/2013

There's a pattern to be found amongst the inmates of any asylum. Lonely, narrow-minded introverts craving for identity and attention. A reward enjoyed by social failures.

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Candycane55's reply to Nellbutler's Comment

Written on: 27/06/2013

Every time you post (always just personal insults), you prove everyones claims that you are a nasty, rude, person. Thanks for confirming...

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★☆☆☆☆

“Interesting interaction. Since I'd just wasted $200 on...”

Written on: 15/10/2010

Interesting interaction. Since I'd just wasted $200 on other merchants trying to find a genuine / not rancid bottle of Bal a Versailles, I e-mailed customer service to ask if they back their merchandise, and explained my reason for asking. They responded with a very snippy e-mail, I responded, repeating my question. Received a hostile e-mail, and then discovered that they had blocked my IP address.

This is a good company to stay away from… Read Full Review

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Christysweet's Comment

Written on: 25/01/2011

I found this review very helpful because...The service is almost unbelievably hostile

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Nellbutler's Comment

Written on: 26/06/2013

SERVICE hostile . . . ?

You buy merchandise . . . we supply it.
As though we include a free box of "hostility" in with the parcel?

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Nellbutler's Comment

Written on: 26/06/2013

Ask a merchant if they are legitimate and if their products are legitimate.

As if a bogus merchant selling bogus products would be honest and own up to it?

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Guest's Comment

Written on: 19/06/2011

Another crackpot.

NO ONE wastes $200 buying rancid or knockoff perfumes. They simply dispute their credit card payment and get refunded.

NO ONE wastes their time asking someone if they sell fake or rancid perfume. Like if they really did sell fake or rancid perfume they would actually admit to it?

Our website CLEARLY guarantees all purchases for 30 days.

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★★★★★

“Hard to find perfumes. Good prices. Fast delivery.”

Written on: 25/11/2009

Hard to find perfumes. Good prices. Fast delivery… Read Full Review

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★★★★★

“Nell Butler has the best selection of rare and...”

Written on: 15/04/2009 by rosa1234 (1 review written)

Nell Butler has the best selection of rare and discontinued perfumes I've come across… Read Full Review

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★★★★★

“Found exactly what I was looking for. Good prices,...”

Written on: 17/08/2007 by pithian (1 review written)

Found exactly what I was looking for. Good prices, fast delivery… Read Full Review

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