Santander Business Bank Account Reviews

★☆☆☆☆
1.1 / 5
9% of users recommend this
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Santander Business Bank Account

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Latest Reviews

★☆☆☆☆

“POOR CUSTOMER SERVICE”

Written on: 24/10/2018 by irene001 (1 review written)

Santander blocked my business account three days ago with no notice. This is the second time in three years when Santander damages my business. I called their customer service and complaint department. I have an impression that they employ parrots. They all say the same 'We apologise but we cannot give you information why your account blocked, you have to wait'. How long one week, month, year? I explained that I have contracts, containers at port, I am bearing huge losses. They do not want… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 30/03/2018 by SteveMap (1 review written)

Extremely poor service. Trying to close down a business banks account and after 2 years of jumping through hoops I still haven't jumped through enough! Just a relatively small amount I need to pull out but everything conveniently "not enough". Disappointing and would stop me having anything to do with Santander either business wise or personally… Read Full Review

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★★★★★

“Simple, cheap and brilliant!”

Written on: 24/03/2018 by 1970Frazier (1 review written)

I'm a sole trader small business with <£150k turnover. I bank 99% via online DD in, BACS out. Cash deposits and the odd cheque goes through local branch or via the post office. I've banked with Santander for over 10 years now and have found it to be low cost and really good. The website is fantastic and simple to use. If you are a small service based sole trader I highly recommend!… Read Full Review

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★☆☆☆☆

“Very poor app and online service ”

Written on: 21/03/2018 by ceegee19 (1 review written)

They got very primitive app. No Face ID. Everytime you have to enter your password and security no. After 3 failed attempts you are locked out. You will get your password through post. You cannot add a new payee usung app. Total nightmare. Opening account wasn’t easy either. For every contact with the customer services it takes them 72 hours to resolve your query. It took me 6 weeks to get an account. Stay away… Read Full Review

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★☆☆☆☆

“Worst Bank Ever ”

Written on: 24/08/2017 by zukomk (1 review written)

We have account with them over 3 years worst Bank ever i don't recommend this bank to anybody… Read Full Review

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★☆☆☆☆

“BEYOND AWFUL - REALLY POOR WEBSITE & TECHNICAL SUPPORT.”

Written on: 11/05/2017 by Jakobw487 (1 review written)

I've just opened a brand-new business banking account with Santander. Just logging onto the website for the first time, I followed all the instructions to the letter & it blocked me out. The phone number on the page is incorrect (message tells you to redial with a new number). I've been told that the Santander website doesn't work too well with other operating systems - I'd be better off if my laptop had Microsoft explorer!!!! Well i'm sorry if my 6 month old laptop isn't compatible. a new… Read Full Review

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★☆☆☆☆

“"Online" Business Banking is a Joke”

Written on: 19/07/2016 by VanessaLacroix118 (1 review written)

Started a business account with Santander 3 months ago. Having had an issue connecting to the online banking and authenticating - probably a poor internet connection dropping - I called their "customer service" team to get a reset, which is done by post and can take 4-10 days to snail mail a new code. Apparently this happens a lot says the chap on the phone! What a joke, they know about it but wont do anything to change it! I'm not allowed expletives in this review, but I can tell you I was… Read Full Review

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★☆☆☆☆

“Failure of basic services”

Written on: 13/03/2016 by DavidCurran (1 review written)

Every time I try and use the Visa card associated with Business Current Account, fraud prevention systems are activated and the card PIN locked. It is impossible to use the card for any transactions, as each attempt delivers these results. Cheque clearing times are variable for no apparent reason, made worse by the fact that I am forced to use ATM machines in-branch to pay in cheques rather than over the counter, adding 2 days to the process. I inquired over the telephone about a modest… Read Full Review

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★☆☆☆☆

“Online Corporate banking designed by a monkey”

Written on: 02/02/2016 by NCDV (1 review written)

I switched our corporate account from Clydesdale as the service was deteriorating, unfortunately despite the advertising this banks online system was designed by a team of wombats that have no idea what a business wants and a backup team that are themselves totally frustrated by its limitations. Bulk payments are only paid twice a day! Faster payments arrive sometime in the future and payments to Santander accounts take longer than to other banks. I have spoken to many assistants none of… Read Full Review

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★☆☆☆☆

“I'm leaving”

Written on: 10/01/2016 by Kailao277 (1 review written)

Personal and business app is appalling you can't transfer payments between the two. I paid money in via post office and the cash got lost between the post office and Santander. I've now been told it could take up to six weeks to retrieve the cash due to protocol and procedures. The staff have been of no help whatsoever with different members of customer services giving conflicting advice. They are loosing my current and business account dealings… Read Full Review

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★☆☆☆☆

“New Businesses DO NOT TOUCH!!!!!”

Written on: 08/01/2016 by 388Blair (1 review written)

Business Start Up Account - Our experience with the bank has been horrific. We are a new business and applied for our account and were told we would receive notification of this within 3 days - didn't happen. Chased and chased the progress, after two months they said they were progressing with it. Then got a phone call to say I needed to complete an application form, said I had already done this, they said I only needed to sign it to get my overdraft approved. The actual form required all… Read Full Review

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★☆☆☆☆

“Online system useless”

Written on: 30/04/2015 by Areli169 (1 review written)

Steer well clear! After the balls up setting up my business account up (took nearly 2 months) it's been up and running for 2 months now. The online portal is so bad it makes me want to cry. I use this for my personal saving too. Last week I got locked out of the online business portal. Had to wait 4 working days to receive the new password in the post (received today). Just tried in various browsers to log in with new details and create new password through the wizzard....get to the last… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 16/09/2014 by hnDowd312 (1 review written)

Apalling customer service Internet system is poor and phone contact is required for certain functions lways making errors in administration… Read Full Review

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★☆☆☆☆

“Utterly useless in almost every possible way”

Written on: 15/09/2014

I'm unfortunate to have a hand full of business accounts with Santander. Up until the last few years I've always found them fairly easy to deal with, polite in the phone and knowledgeable staff. Since then it's quite the opposite. They switched me to "Corporate" for a few months, what a disaster that was, some inept fool sat in my meeting room, no idea who I was, why he was there, no idea what facilities I use, and zero product knowledge. Threw him out. The online banking I find ok, but now… Read Full Review

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★☆☆☆☆

“online banking nothing but trouble”

Written on: 04/07/2014 by Alyssaj107 (1 review written)

I had my business account with Alliance and Leicester for years, online banking had no problems, ran smoothly as it should. Santander took over and it has gone down hill rapidly, their service has gone from poor (from day one) to terrible. I continually have problems accessing my account and transferring money. It has got the stage where I am going to move my account to another bank. Avoid them like the plague!… Read Full Review

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★☆☆☆☆

“Gave up on getting the account opened”

Written on: 12/06/2014 by tim.bateson.9 (1 review written)

After a month of me chasing them to open an account, gave up and cancelled. They kept giving a different reason every time for why the account was not opened. Kept changing what paper work that needed to be send, because they had changes their procedures. They never told me there was a problem, unless I phoned to ask what was happening. Thinking of cancelling my personal bank account with them after this!… Read Full Review

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★☆☆☆☆

“10 days for a cheque to clear”

Written on: 22/05/2014 by Harrye101 (1 review written)

i have never had a cheque clear quicker than 7 days and the longest was 10!! when i have queried this all they say is that this happens!!!… Read Full Review

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★☆☆☆☆

“refused to take cash! ”

Written on: 21/05/2014 by okSlaughter474 (1 review written)

Just opened a new business account with the Poole branch transferred from Barclays. Tried to pay in substantial amount of cash over the counter and They refused to take it despite there bring NO one else in the bank I.e. zero queue!. Was made to feel dirty and unworthy and told to pay it into a machine near the open front door in full view of passing pedestrians! No envelopes available. Dreadful. The worst piece of customer service I have ever encountered of ANY service industry in 40 years. No… Read Full Review

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★☆☆☆☆

“Online banking a joke”

Written on: 26/04/2014 by TAKEAWAYSONLINE (1 review written)

I make regular payments to my customers once a week using their "Multiple payments" section of the website. Its very clunky and difficult to use compounded by the fact that it keeps timing out and I lose all of the input data and have to start over. A few weeks ago, I made a large payment which crashed the site, I rang "help" and was told to try again, I did, It crashed a further two times. I gave up at that point. The next day i noticed the large payment had been debited out of my account 3… Read Full Review

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★☆☆☆☆

“Avoid if requiring a 'service'”

Written on: 23/03/2014 by dfHampton112 (1 review written)

Since Santander took over from Alliance and Leicester, our small business banking needs have become ridiculously troublesome to manage, with non-existence service over the telephone and no in-branch support. Statements no longer received and unable to activate online statements as the system says I don't get paper statements (I know this...). Unable to pay suppliers now where telephone numbers are out of date and OTP code does not activate. No weekend telephone support and those answering the… Read Full Review

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