IDNet Reviews - www.idnet.net

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★★★★☆
3.9 / 5
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★★★★★

“Model of consistency in all they provide”

Written on: 26/10/2017

By no means the cheapest but you do get what you pay for - fast, reliable and really well supported by UK staff. I have had only one cause to contact technical support and that was sorted in no time (Finger trouble on my behalf) If you need reliability then take a look at their deals. I would heartily recommend… Read Full Review

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★★★☆☆

“Losing my patience”

Written on: 26/07/2016 by tehsux0r (1 review written)

There was a time I believed the hype about getting what you pay for (about 10 years ago). Those times are over. Once upon a time IDNet sent out quota warnings by e-mail, but about 5 years ago that stopped, presumably so they could make more money in accidental over-quota charges at the extortionate rate of £1/GB. When, a while after, I asked them to put me back on a certain package and they instead put me on an entry-level one with hardly any quota, I ended up paying hundreds of pounds in… Read Full Review

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★★☆☆☆

“Gone down hill, more excuses than help these days. ”

Written on: 01/12/2013

Having been with IDNet for several years I have decided at the end of my fibre contract to move on, probably to Zen. IDNet gave its fibre customers a month of awful service while they tried to sort out the lack of bandwidth they had run into, so much for monitoring their network for such issues. There was no real apology, it was all blamed on BT, yet its IDnet who should order the bandwidth. Tariffs are way to expensive as well, £35 for 100GB (FTTC) yet Zen do truly unlimited for £25. IDnet… Read Full Review

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★☆☆☆☆

“Don't believe the hype”

Written on: 16/08/2013 by barryhueder (1 review written)

Like any ISP, IDnet plod along OK whilst things are smooth and going OK. They are more expensive than other providers, and don't really provide any extra 'wow' for the extra money. Where they really fail, in an EPIC way, is fault resolution. They are utterly hopeless. I made the stupid mistake of migrating my small business broadband to IDnet in 2010 - and I've had numerous faults - and not one of them was resolved professionally or in a timely fashion. At one stage our business was out… Read Full Review

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★★★★★

“Reliable. Friendly. Affordable.”

Written on: 04/03/2013 by RedwoodRose (2 reviews written)

Idnet isn't the cheapest, but if you've ever been with a bad phone company you'll know that it's worth a little more to get fantastic service. Idnet is reliable and you can actually get a UK-based support person who not only speaks English fluently but can also translate technical jargon to layperson's language. And every support rep I've dealt with (there haven't been many, because the service is so reliable) has been very friendly. … Read Full Review

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★★★☆☆

“It seems they just dont care for their customers anymore”

Written on: 17/06/2012

Having been with IDNet for quite a few years I have noted the service going downhill. Far to many drops in service which are always blamed on BT, and customer service comes over like they don't care, yes they say they will look into things but never get back to you. This company used to be a gold standard in care, speed and reliability, now its a shambles, its expensive the peak and off peak hours are useless if you want to download films use netflix, or iPlayer, and gaming eats up the peak… Read Full Review

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Optimiser's Comment

Written on: 15/10/2012

I'd agree with the above reviewer and would add that they now only appear to be working 4 days a week - not the level of service I expect from my ISP. I'm going to give them a months notice as soon as they are open.

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Hillsbro's Comment

Written on: 15/08/2013

I agree with the above comment.I have been a using idnet for many years and on calling their "customer service" yesterday received the usual couldnt care less attitude. I will now make the time to change providers.

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★★★★★

“Excellent”

Written on: 23/05/2012

We have been with iDNet for a number of years. On moving we had to have a new connection set up, which was a little costly. However, the service was turned on 7 days prior to it's actual turn on, and so... for the price, we were happy as larry. Never had any issues and the speed is constant. Will continue to use. They beat the big ISPs hands down. No lies, no bull, you get what you pay for… Read Full Review

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★★☆☆☆

“I signed up for IDNet's Home Value ADSL2+ service. Was...”

Written on: 23/05/2011

I signed up for IDNet's Home Value ADSL2+ service. Was given a migration date. On the day before migration I realised I had not received login or password details. Had to request them by email.

Soon after that I started getting emails to say if I continued downloading at current rates I would exceed the 40Gb monthly allowance. That struck me as odd because when I signed up it said 80Gb. Checked their website and the pdf invoice they emailed before activation. Not ADSL2+ - I'm on ADSL Max which… Read Full Review

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Guest's Comment

Written on: 17/06/2011

If you cant get Adsl2+ at your exchange you can only get Adsl max that simple, no alternative, unles you go with a company that has LLU, do some research about your issues before posting a review, would you have preferred IDNet not connect you instead?

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★★★★★

“I have been with IDNet for 5 years now for my...”

Written on: 24/03/2011

I have been with IDNet for 5 years now for my Broadband, no complaints whatsoever, about 18 months ago I moved my telephone to them after disgraceful service from BT.

Great honest service with real technical support that is UK based.

A freefone number is provided should you need any help.

Well worth the money for a first class service… Read Full Review

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★★★★★

“I have been with IDNET for a number of years I have...”

Written on: 25/10/2010

I have been with IDNET for a number of years I have always found their customer service to be the very best. They even called me back when they said they would. unfortunately they do have to rely of BT and it is only when that happens that it gets annoying. When i have a problem connecting I was given excellent service each and every time I called the help line. They lent me a new ADSL modem free of charge to test out my equipment. The only problem I had was when BT failed to appear or even… Read Full Review

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★☆☆☆☆

“I have had the IDNet Home Plus service and have found...”

Written on: 10/09/2010

I have had the IDNet Home Plus service and have found that when problems arise IDNet is unable or unwilling to provide proper support.

It seems that IDNet is operated by two or three people. As such, their main aim seems to be to avoid actually doing anything to help their customers when problems arise - as they do. My experience is that they are unwilling to actually do anything to deal with problems that arise and treat customers with total disdain in the process.

Their 'support' consists… Read Full Review

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★☆☆☆☆

“Just want to say I think IDnet are a terrible ISP....”

Written on: 08/09/2010 by itsJ2O (1 review written)

Just want to say I think IDnet are a terrible ISP. Their customer support is shockingly bad!

We currently have a business ADSL connection with a service level agreement which we pay through the nose for with IDnet so you would have thought their customer support would be good, but no.

We start experiencing some intermittency issues with our connection (we have also had this problem since moving to IDnet) so we called them and was bluntly told that we had been restarting our router manually… Read Full Review

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★★★★★

“Been with IDNet for over two years now. Just signed...”

Written on: 29/05/2010

Been with IDNet for over two years now. Just signed up for the phone service too. Changeover from BT was seamless. Customer Service is just the best - never kept hanging on. What a change from BT, OneTel and the like. No-one I ever tell has heard of them.....so it's our secret...keep it under your hat otherwise everyone will want it :-) The combined Broadband and Phone Package is cheaper than using BT. Can't find anything to criticize. Thanks IDNet!… Read Full Review

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★★★★★

“If you have tried dealing with any of the major...”

Written on: 26/02/2010

If you have tried dealing with any of the major suppliers for telephone and/or broadband services you will understand the value of dealing with a company that answers the phone when you call. Not only that, they call you back if the solution is not immediate. So while the price may not be the sharpest, the service is by far the best I have experienced in the industry.
I have moved all of my business lines to IDNET and am in the process of moving my private line and broadband as well. I just… Read Full Review

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★★★☆☆

“IDNet offer a a first class service for first class...”

Written on: 10/12/2009

IDNet offer a a first class service for first class rates (HomeMax). Only problem is they rely on second class services from BT. So what are you actually getting for your very expensive account? The phone always answers within a ring or wo and there is always someone clearly very knowledgable on the end.

Problem is I don't want to be on first name terms with support? Ideally I don't even want to know their number either (and certainly not of the top of my head).

All I ever get is "you… Read Full Review

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Seeyouentee's Comment

Written on: 23/08/2010

I found this review not helpful because... Absolute senseless review. "If IDnet are not able to take on B.T" thats because B.T are the monopoly they own everything and they have the likes of Ofcom tucked neatly away in their pockets.

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★★★★★

“IDNet is a little more expensive than most ISPs, but...”

Written on: 11/06/2009 by Halfmad (2 reviews written)

IDNet is a little more expensive than most ISPs, but frankly they're worth the money. The company forum (www.idnetters.co.uk)is informative, friendly and helpful with customers and staff posting and replying regularly.

The service itself is top-notch and by far the best I've ever experienced in 11 years of net use. They don't muck about with traffic, don't restrict download speeds and simply provide the fastest and most reliable service they can.

Upgrading or leaving is a doddle, as they have… Read Full Review

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★★★★★

“Like everything you get what you pay for. In the past...”

Written on: 17/04/2009 by treker (1 review written)

Like everything you get what you pay for. In the past I've been with BT, Onetel and Pipex who were great until they got bought out and then it all went horribly wrong. IDNET on the other hand are well deserving of their recent award of Best Niche ISP with a Customer Satisfaction rating of 87%! Line speed in my area is supposed to be 1MB max, with IDNET I get 1.4MB to 1.8MB on a good day and believe me every byte makes a big difference when you're 3 miles from the exchange! And what's more the… Read Full Review

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Halfmad's Response to 454754_treker's Review

Written on: 11/06/2009

Similar to my experiences with IDNET, good review.

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★★★★★

“Been through the usual Freeserve, Tiscali, Orange...”

Written on: 13/03/2009

Been through the usual Freeserve, Tiscali, Orange suppliers and the change to IDnet was an absolute revelation. I never knew the net could be so steady and reliable. 'Phone support is excellent, free, quick, knowledgeable, UK based - not hours hanging on a premium line as has been my past experience. Not that you need it very often. One month contract is a fair and honest way to treat the customer. Outstanding service for a fair price… Read Full Review

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★★★★★

“I have been here now about 10 months in all this time...”

Written on: 16/02/2009 by badpianoplayer (1 review written)

I have been here now about 10 months in all this time the service has been excellent I get what I pay for which is a first rate isp with great support staff,not that I have used it very often,but when you have to its first name terms no scripts being followed.
I have enjoyed a steady and excellent service since I joined.I have not suffered with throttling as I did with my former provider.Its not the cheapest but like everything you get what you pay for imho.I cant speak too highly of IDnet… Read Full Review

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★★★★★

“Been with IDNET for 8months very happy with them.I was...”

Written on: 20/09/2008

Been with IDNET for 8months very happy with them.I was with AOL but they went downhill fast after Carphone warehouse bought them out.
The service with IDNET is superb, any problems with there service, just phone them up and talk to a guy (it always seems to be the same person as well) and they help with any problem you have. I had a problem that I couldnt connect one day,phoned there help centre (UK based freephone) and they gave a new login and i.p and was back online with-in 10mins… Read Full Review

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