NoChex Reviews - www.nochex.com

★★☆☆☆
1.9 / 5
27.1% of users recommend this
  • Ease Of Site Navigation

  • Quality of Content

  • Value For Money

? Ask our helpful community of experts about this product or company
NoChex www.nochex.com - Ask a question now

Media Gallery for NoChex www.nochex.com

NoChex www.nochex.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Does what it says on the tin”

Written on: 20/03/2019 by Lorenah360 (1 review written)

Used Nochex to make a donation to a charity collection. My payment went through clean as a whistle - not much to say after that! The payment pages I had to fill in were straightforward and simple. The payment pages had the same appearance as the charity I was making the payment to, though I could tell from the URL that I was on the Nochex website and was very secure. After the payment was complete I was returned to the charity website, which is helpful. And, I received a receipt from Nochex and… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Takes your money then will not answer your calls”

Written on: 21/06/2018 by WestConnect (1 review written)

Be very careful before using this company. They have taken over €2000 of our customers money and refuse to release it, give any reason why they will not release it, give any timescale as to when, if ever they will release it. Read on-line reviews. Not to be trusted… Read Full Review

Report this review
Was this review helpful? 0 1
★☆☆☆☆

“iPhone Code”

Written on: 10/01/2017 by 345Wallace (1 review written)

My daughter ordered a iPhone unlocked code that was supposed to be delivered by 3:00pm that was never sent all I want us my money back this is why you tell these kids to be careful ordering online look at they reviews first.smh give me my money… Read Full Review

Nochex Ltd's Comment

Written on: 11/01/2017

Hello, if you have not already done so, can you send us the details either by opening a support ticket or write to us.

Reply to this comment

Nochex Ltd's Comment

Written on: 12/01/2017

Unfortunately, Review Centre does not allow us to include website URLs or email addresses in our comments / replies to your review. However, if you go to the Nochex home page and look close to the bottom of the page on the right hand side you will be able to see our contact details.

Reply to this comment
Report this review
Was this review helpful? 0 1
Read 2 Comments
★☆☆☆☆

“Failed to mount proper chargeback defence”

Written on: 25/08/2015 by nochex-review (1 review written)

Nochex failed to mount a proper chargeback defence despite providing proof that would have no other outcome that defence win. They also failed to comply with card scheme rules timescales. Matter referred to financial ombudsman and small claims court to recover funds they owe. Be very careful if you do you use them. I wish I have googled "nochex review" and read the countless horror stories about chargebacks, suspended accounts and withholding money prior to switching from PayPal to them… Read Full Review

Nochex Ltd's Response to nochex-review's Review

Written on: 07/09/2015

Hi, and thank you for your review. As explained to you at the time, your chargeback dispute is actually with the issuer of the card used to make the purchase from your website. I do hope this is of help to you, particularly if the same thing should happen again. Best of luck, Nochex

Reply to this comment

Nochex-Review's reply to Nochex Ltd's Comment

Written on: 08/09/2015

THE NOCHEX REPLY PROVIDED IS NOT CORRECT AND I AM HAPPY TO PROVIDE PROOF SHOULD ANYONE WISH TO SEE.

It is not "actually with the issuer of the card" at all.

You provided me a conclusive final decision days after the card scheme rules expiry date, stating that the chargeback disputed was unsuccessful despite providing invoices, delivery tracking, recipient signature, GPS co-ordinates of delivery, delivery company email confirmation, telephone transcript from recipient staying they have indeed received the goods, so how on earth having provided conclusive proof can a bank decide that they had not received the goods!?

Despite failing to comply with card scheme rules in terms of the deadlines for charegbacks, when I challenged you regarding the matter and complained, you then took the immediate and unnecessary action of disabling my account and refusing me access to any of my records and funds.

I shall update this post once the financial ombudsman and small claims court action has been concluded.

Reply to this comment

Nochex-Review's reply to Nochex-Review's Comment

Written on: 24/03/2016

NoChex paid compensation following investigation from the financial Ombudsman. It wasted many months of time and expense, so if you do not want to experience the same, do not use NoChex.

Reply to this comment

Nochex Ltd's reply to Nochex-Review's Comment

Written on: 31/03/2016

Just to complete your review, the Ombudsman did not find in your favour. However, as a gesture of goodwill we did compensate you. Following the Ombudsman's decision you decided not to pursue your court action.

Reply to this comment
Report this review
Was this review helpful? 0 1
Read 4 Comments
★☆☆☆☆

“Won't give me my money and terrible cusotmer service”

Written on: 01/03/2015 by Jalen330 (1 review written)

From the start Nochex were terrible. At one point a NoChex rep though he had put me on hold, but I could hear him and his buddies make fun of me and laughing at me. At that point I was just joining! I asked him why he was laughing at me, and I could hear in his voice he was chocked that I could hear him. When I tried to close my account a few years later it still had £190 pounds in it. They said I could not withdraw that for about a year as there was a minimum balance. Now I am trying to get… Read Full Review

Kleinbaas's Comment

Written on: 07/04/2015

NoChex have now responded, but have said that my account has incurred "some dormancy fees" while it was not used. That is despite the fact that they forced me to leave money in the account (I was not allowed to withdraw it all when trying to close the account). They have given me £40.60 back, I'm waiting to hear about to £100+ balance...

Reply to this comment

Nochex Ltd's Comment

Written on: 04/06/2015

Hi. We take merchant support very seriously, so if you have had an unsatisfactory experience then we need to put things right. Can you send me your account email address and I can check this out for you.

Reply to this comment

Kleinbaas's Comment

Written on: 20/08/2015

I have been dealing with NoChex via email and called them, but they were not willing to give me the rest of my money back. :-(
I used to put up to £10,000 worth of orders though NoChex per month, but you just can't do that with a company that is this untrustworthy!

Reply to this comment

Nochex Ltd's Comment

Written on: 31/03/2016

The fact that you did not supply us with your account details suggests that you did not have a legitimate complaint.

Reply to this comment
Report this review
Was this review helpful? 0 1
Read 4 Comments
★★☆☆☆

“i have found a better solution than Nochex”

Written on: 12/11/2014 by richardfesti (1 review written)

i first joined or started using nochex about 3 years ago, the start up process was like nochex did everything possible to not give me the account, credit checks and id checks and deposits and and and , it was a pain and i remember feeling really hacked off with the process and then the clunkiness and lack of functionality for the platform. but went with is for 3 years gradually finding other ways of processing payments, mostly the people at nochex are helpful and polite which used to come as… Read Full Review

Report this review
Was this review helpful? 0 1
★★★★★

“supportive and helpful ”

Written on: 30/06/2014 by DecorBooks (1 review written)

Been with nochex for a over 2 years now, the payment gateway is very simple to integrate and user friendly, iv not had any problems in two years. the only reason I am on first name terms with some of the nochex team is because every now and then they will drop me some expert advice that is only of benefit to me. I was advised to open a twitter account and given advice on how to tweet. they even had a quick look at my website to check all as it should be. I think nochex know that it is in their… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Law unto themselves”

Written on: 27/05/2014 by Maximillian151 (1 review written)

After several years of operation of our account Nochex suddenly decided that website hosting (our business) is a prohibited activity and they gave us just 7 days notice to find alternative arrangements!! During the course of the operation they retained £600 against the possibility of chargebacks which we only ever had once to the tune of £15. There were no monthly statements as you could get with a bank for accounting purposes. Use PayPal. Better still get your customers to pay by Internet… Read Full Review

Maggiemy76's Comment

Written on: 23/06/2014

Very helpful - I was looking for an alternative to PayPal and when I saw that Nochex retained a balance of which no amount or percentage was given I thought no way. This gentleman's experience is exactly what I experienced with PayPal. I will definitely be arranging for Bank Transfer. Thank you for saving me loads of hassle Maximillian151

Reply to this comment

Nochex Ltd's Comment

Written on: 30/06/2014

Hello Maggiemy76. Typically, Nochex does not apply a retained balance. In the case of Maximillian151 it would appear that a retention was applied to protect shoppers, though without knowing anything about this writer it is very difficult to say. If you would like to know the truth about Nochex, please don't hesitate to contact us

Reply to this comment

Nochex Ltd's Comment

Written on: 30/06/2014

Hi Maximillian151. If you can supply me with details of your account, I would be happy to investigate this for you. As a rule we only retain funds if we think there is a probability that your customers will ask for refunds, so I assume there is an expectation that they will ask you for their money back. Nevertheless, feel free to contact me

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 3 Comments
★★★★★

“NOT AT ALL BAD”

Written on: 26/01/2014 by ANdYC27 (1 review written)

I have been using nochex for around 4 years and have had absolutely no problems at all, Yes they take fee but that's all normal. I have withdrawn money again with absolutely no problems .. When I do have a problem I email them they answer quick enough .. My only problem is integration on my website is a bit broke but will get there in the end… Read Full Review

Mama-Ebi's Response to ANdYC27's Review

Written on: 22/06/2014

I have £500+ in my account and can't withdraw

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Reliable, helpful, effective”

Written on: 05/12/2013 by davidcropley (1 review written)

Nochex are extremely reliable and trustworthy and have been integrated with Opencart ecommerce as standard for many years. I have always received polite, prompt help from them and they have always solved any issues I've had with Opencart for me. I've even received extra help with SEO ideas and more. I don't understand the bad reviews on here and if you already use Nochex fear not! They are a truly helpful and genuine company. I wouldn't hesitate to recommend them simply because of all the… Read Full Review

Alicebond's Response to davidcropley's Review

Written on: 20/01/2014

Im sure an employee of Nochex would recommend their own company giving them top marks but we all know how they operate so please stop giving the wrong advice to people. This company is the worst merchant in the UK. Even if it costs £100+ to set up account with a different merchant I urge you to do as you will save more time and money. Avoid nochex at all costs!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“3 years of tip top service”

Written on: 07/10/2013 by mark3000 (1 review written)

I have used Nochex now on my main e-commerce site for over three years. After a bad experience with Paypal I needed an alternative and Nochex have really delivered. Their rates are very agreeable with zero monthly or set up fees and good transaction rates, the system is easy to implement and on the rare occasion when I have had a problem, I have found their customer support to be very quick and massivley helpful. The account I am using is the merchant account. I could not comment on the other… Read Full Review

Alicebond's Response to mark3000's Review

Written on: 20/01/2014

Worst company ever I disagree with you and every point you have made. Sorry but there are better merchants out there who don't hold your money for 180 days plus for no reason at all

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Avoid at all costs!”

Written on: 26/09/2013 by Unhappyshopper2013 (1 review written)

I placed an order for an amp cover in August and only upon sending the order did the website say payment has been taken by Nochex. Over £70 was taken out of my account. The goods have not arrived. I have repeatedly asked the seller and Nochex for a refund. The seller has not provided me with a response. Nochex keep providing vague excuses and refuse to return the money to my account. I have previously used paypal and received excellent customer protection. Nochex, however, have taken money… Read Full Review

Djelley's Response to Unhappyshopper2013's Review

Written on: 26/09/2013

I threatened to take them to small claims court as they were obliged by law to refund me and amazingly the next day the money was returned. The email responses I got at the time were very amateurish and there was no letterheads, no signatures or anything, it was like some fraudster with poor English replying to me which makes me question NoChex even more as an online payment service provider. Good luck.

Reply to this comment

Alicebond's Response to Unhappyshopper2013's Review

Written on: 20/01/2014

I second that. Worst company ever and thank you for your story and helping people realise the truth

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“Exceptional Customer Service!”

Written on: 19/07/2013 by jordanstshirts (1 review written)

As a new business start up, I needed to be able to accept payments by credit/debit cards. I searched online, and found NoChex. After filling in the (very short) online application form which was friendly to fill out, things just started moving from there, really. The amount of support and help I received was in my opinion first class service! My account was set up real fast and I'm ready to trade. Even the help I received on the phone was outstanding. Friendly, helpful and they sure do go… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great service and very satisfied”

Written on: 29/06/2013 by BlaiseEgan21 (1 review written)

I have had a Nochex account for selling for over two years. I used to have a PayPal account, and while the service was fine, I disliked the fact that eBay, where I used to sell,obliges everyone to have a PayPal account. We have a right to a choice and it is important that we fight to keep that! I also wondered what I would do if I ever needed to speak to PayPal as I could never work out how to talk to anyone there. When I looked for an alternative I found Nochex, which I think is better… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“NOCHEX customer service”

Written on: 17/03/2013 by BRIGGS01 (1 review written)

After purchasing an item via cwplumbcentre.co.uk, the payment was debited from my VISA via NOCHEX payment processing. The corresponding payment Email detailed that if there were any problems, NOCHEX would resolve the issue by simply completing an online form. The goods never arrived and I contacted NOCHEX and filled out the necessary forms online. 5-weeks later... NOCHEX replies..."sorry we can't get in touch with the supplier (cwplumbcentre.co.uk) so we have ceased all trading with them… Read Full Review

Overworkeduk's Response to BRIGGS01's Review

Written on: 11/04/2013

they are failing both the customer and the website owners ETC as they are closing accounts while holding the funds, this means the business owner cant supply and the customer has also already paid and is the nochex holding account.

They are doing it with lots of businesses, Why they havent been closed down is anyones guess.
Shocking company really shocking.

Reply to this comment

Draiggoch's reply to Overworkeduk's Comment

Written on: 30/07/2013

Totally agree. Ordered online and payment made through Nochex on 30th June. Goods not received. Cannot contact company and Nochex initially just stalled telling me to wait 7 days then 24 hours then 48 hours and since then absolutely no response. Shocking. Will be reporting to the police today.

Reply to this comment

Alicebond's Response to BRIGGS01's Review

Written on: 20/01/2014

Totally agree. Remember by law: the law favours the person who did not write the contract where the terms are vague. Nochex terms do not stand for their 'holding your money' routine you can get it back!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 3 Comments
★☆☆☆☆

“I signed up so I could hunt for a cheap bicycle on...”

Written on: 27/02/2013 by branvan3000 (1 review written)

I signed up so I could hunt for a cheap bicycle on police auctions, they took almost two pounds out of my account just for the "account verification". I will immediately discontinue my account with them!!! STAY AWAY… Read Full Review

Zipsersir's Response to branvan3000's Review

Written on: 09/06/2013

This is really odd, because the website makes it pretty clear this is what is going to happen. So, you are complaining because they did precisely what they told you they would do?

Reply to this comment

Branvan3000's reply to Zipsersir's Comment

Written on: 09/06/2013

at least i don't work for them like you do

Reply to this comment

Pow9000's reply to Branvan3000's Comment

Written on: 13/07/2013

You must be really thick it clearly states that you will be charged and then put a neg review to get your own back you child..

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 3 Comments
★☆☆☆☆

“LADRÕES/VIGARISTAS/PORCOS”

Written on: 15/02/2013

Vocês colaboram com LADRÕES/VIGARISTAS num sistema de fraudes.A DAIM ELECTRONICS com quem vocês colaboram são ladrões que roubaram o meu dinheiro com a vossa colaboração(apoio).Passo a comunicar a todos os meus amigos que a NOCHEX não presta colaboram com fraudes… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful, and to make matters worse they take an amount...”

Written on: 19/10/2012 by Ginettag15 (1 review written)

Awful, and to make matters worse they take an amount to verify account and do not return this. DO NOT USE. If you do you will REGRET IT… Read Full Review

Nochexman's Response to Ginettag15's Review

Written on: 10/12/2012

Hello Ginettag15 - can you supply any more detail and I can investigate this for you. Kind regards, Peter

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“NOCHEX - NO WAY!! STAY CLEAR!”

Written on: 22/06/2012

I was one of the first customers of Nochex, approximately 13 years ago, even before Nochex processed credit cards, when it was an account based payment system. When they started processing credit cards they approached me to use Nochex for debit and later credit card payments. Nochex has not been a success story in any form for us. Although more popular 10 years ago, in recent years our clients have only used Nochex for payment on average once or twice a month. PayPal is now the most popular… Read Full Review

Alicebond's Comment

Written on: 20/01/2014

Totally agree. Remember by law: the law favours the person who did not write the contract where the terms are vague. Nochex terms do not stand for their 'holding your money' routine you can get it back!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Dreadful”

Written on: 22/05/2012

Don't know where to start - at least paypal *works*. To verify their account they take a couple of quid out of your account, which they just keep! No refund, and doesn't go into your nochex account. Enquiries take days to reply. STEER CLEAR… Read Full Review

Report this review
Was this review helpful? 0 0
overview