WorldPay Reviews - www.worldpay.com

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Latest Reviews

★☆☆☆☆

“Be careful of this company. they are ripping off...”

Written on: 15/11/2017 by msun (1 review written)

Be careful of this company. they are ripping off small business. Withholding our fund permanently unreasonably. Have to go to court to claim it. Must check the contract before you sign up with them which their sales person often push you to sign without time to read carefully… Read Full Review

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★☆☆☆☆

“Shocking!!!”

Written on: 10/11/2017 by apAndersen231 (1 review written)

Do not touch this company with a ten foot barge pole. Fees are high, payment settlement times are not as they claim and when your contract comes to an end it is impossible to get these idiots to understand that you are now working with another provider and don't want their services. Having threatened me with "If you do not agree to renew in 24hours we will cancel the contract and suspend all payments" we found another provider (better all round) and four months on we are still being threatened… Read Full Review

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★☆☆☆☆

“Suddenly worldpay have blocked the account and held...”

Written on: 08/11/2017 by 100Molloy (1 review written)

Suddenly worldpay have blocked the account and held funds have no cashflow and business going into liquidation all because of worldpay , poor customer service complete and utter deluded people… Read Full Review

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★☆☆☆☆

“Hidden fees”

Written on: 06/03/2017 by shak2016 (1 review written)

Every month they have a new fee with a different name. They charge you twice when you have your costumer return merchandise. The costumer service is 1 hours long wait each time. The most horrible merchant processor I ever deal with. Stay far far away from them… Read Full Review

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★☆☆☆☆

“Stay away from this company”

Written on: 06/02/2017 by 177Barrett (1 review written)

Each time I call this company it is an hour long wait. Even after, they have no idea what they are saying. After promising that they will correct there mistake and will refund the found in 2 days, month later still nothing! unbelievable!!… Read Full Review

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★☆☆☆☆

“AVOID WORLDPAY”

Written on: 10/01/2017 by ShaneTodd (1 review written)

Have just made a huge mistake by using Worldpay to pay my income tax to HMRC.Payment went through easily but it's been a few days now and I have no e-mail from HMRC to acknowledge receipt of my payment.Very scary to me because my tax bill was a huge amount to me and there is no way that I have the funds to pay it again.So I called HMRC and asked them to confirm receipt of my payment explaining that a lack of confirmation was making me very nervous.HMRC confirmed that they had no record of my… Read Full Review

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★☆☆☆☆

“Took my money despite turning my application down. ”

Written on: 07/12/2016 by riverkey (2 reviews written)

Quite literally the worst customer service and worst company I have ever dealt with. I wish I had seen all the negative reviews before applying. I applied to use them and was turned down because I can’t display a contact number on my site. So I asked for them to close my application and moved on and didn’t give them a second thought. Then I found out they were still billing me, first £60 set up fee and then £15 a month. They didn’t set up anything and I didn’t/couldn’t use them for… Read Full Review

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★☆☆☆☆

“UNBELIEVEABLE”

Written on: 20/08/2016 by Duckworth141 (1 review written)

Just spent far too long trying to change my card details. This site just kept returning me to FAQ's. I was trying to give this company my money to be passed on for my insurance, which is really important. Why would any company trust them to collect money on their behalf. Dreadful. Seriously considered changing my Insurance company to one NOT connected to WorldPay. Have had to do all my policy again so that I can use PayPal… Read Full Review

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★☆☆☆☆

“Do not trust them at all and Lied to me. ”

Written on: 13/08/2016 by Robertsjp457 (1 review written)

Worst Company to deal with if you have a complaint. A chargeback query in my case according to Worldpay they did not receive a refund for a customer even though i sent 2 lLetters both with proof of refund both signed for with proof of delivery and who signed for it at Worldpay. Always going to get back to me No one ever does ! Passing the buck from one department to another and full of promises they do not deliver. I think its called sour grapes because i did not renew my contract with them and… Read Full Review

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★★☆☆☆

“Hiddne fees”

Written on: 12/07/2016 by JordanStevenson (1 review written)

I've been using paypal for 6 years to process my payments on my ecommerce site. No issues. Then my website hosting company recommends Worldpay. I'm told there is a 2.4% processing fee. Great! I sign up and all's going well until now. Suddenly I'm hit with a £40 charge with no explanation. My business is only small and that charge has wiped out a whole months profit. So I've had to work a month for nothing! I contacted world pay and they told me to phone them. No one answers the phone.. Asked… Read Full Review

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★☆☆☆☆

“nightmare”

Written on: 10/07/2016 by Hoffman1976 (1 review written)

rip off. don't go near this company- i have tried to cancel my contract to be told it ' auto renewed' in Feb 2016. I asked when they had advised me of this- Feb 2015 allegedly!! Now they want me to pay them £230 to come out of contract. Mad… Read Full Review

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★☆☆☆☆

“Beware of this Company”

Written on: 24/06/2016 by Whiteheadre141 (1 review written)

Worst company I have ever dealt with in business. DO NOT sign up with them for credit card services! They will lie and then teat you like you are doing them a favor to allow them to abuse you. Stay way from them and realize there is NO customer service from them. Find another company to deal with. They will start off with a "good deal" for you and raise the fees astronomically. BEWARE and stay away!… Read Full Review

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★☆☆☆☆

“wow how many charges and log in detail !!!!”

Written on: 09/06/2016 by AniyaWeaver (1 review written)

As a sole trader I was sold this product, with a 14 day cancellation option. I didnt get my terminal till day 15, guess what, i could not cancel (strange that). I got the special offers card, trust me you can go on the internet and get all the special offers yourself.I was sent 6 different letters, with different passwords, log ins and merchant account numbers, I didnt know what where or when they were all for, the customer service was no help.I now have another card payment option far better… Read Full Review

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★☆☆☆☆

“It gets worse ... Charges to receive my bill :-(”

Written on: 24/05/2016 by webgeeze (3 reviews written)

I was originally a Cardsave customer who was absorbed by Worldpay. I am not a fan but as with all these things, it's a pain to move. I have stuck with it, as it works BUT I am looking around now because i can't bear to deal with a company who charges £4.99 just to be able to get my invoices! Shocking .... As from the end of May 2016, they are charging £4.99 for an account which simply allows businesses to obtain a copy of an invoice for their charges. These invoices cover the fee's they take… Read Full Review

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★☆☆☆☆

“Extremely poor customer service”

Written on: 15/05/2016 by Ariana65 (1 review written)

I don't even use Worldpay. I tried to contact them because I was getting post from them for a previous occupier at my house. I kept forwarding the post to them saying he no longer lived there and nothing happened. Finally I called them and asked them to stop sending me post. They said the letters would keep coming to me and insisted they could not contact the previous occupier because of 'privacy'. I work in the area of data protection and know this to be a nonsense. There is nothing in the… Read Full Review

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★☆☆☆☆

“ avoid avoid avoid”

Written on: 11/05/2016 by paddyodors (1 review written)

I run a small business and have had about enough of this business who charge you fees without notice and when you try and speak with them they make claims about letters and emails they claim to have sent advising of charges and flatly refuse to credit your account even though you have not authorised their penalies. I have just spent 20 mins on the phone trying to become PCI compliant and had been advised monday charges would be refunded and today told they wont be refunded so it depends who you… Read Full Review

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★☆☆☆☆

“How Dare They”

Written on: 20/03/2016 by growmore (7 reviews written)

How dare any company write and tell me that they have, entirely without my authorisation, automatically enrolled me into a service that will cost me £4.99 per month. I now have to jump through hoops in my own time to cancel this outrageous sales exercise. Oh, in the same marketing blurb, they advise they have cancelled my paper invoice, but I can elect to get it by agreeing to pay £1.80 per month. They say in their covering letter;".............we're committed to helping businesses like… Read Full Review

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★☆☆☆☆

“Increased fees with no warning”

Written on: 10/03/2016 by KierraForbes (1 review written)

I had used worldpay for 6 years. I would review the statements at end of year for taxes and other than that did roll up on fees through quick books. In the last year+ they have been charging an additional $45 fee with no notice. When I called to see why they said they needed to do a phone interview to remove the fee and that it was going to $65 this month. No email notification or phone call. Just adding $65 to the monthly fee. Last month overall charges were over 10% of the total charge… Read Full Review

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★☆☆☆☆

“awful DO NOT USE”

Written on: 25/02/2016 by HarryGibson (1 review written)

company is a complete shambles, you cannot speak to anyone to complain and no one knows what they are doing!! NEVER EVER USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Rubbish wouldn't recommend ”

Written on: 24/02/2016 by JessieBreen (1 review written)

We cancelled our world pay account for our Lancaster office when the office was shut in May 2014. Worldpay continued to charge us £18 monthly even though there were no transactions being made on the machine. When we realised the error and contacted Worldpay in November 2015 they claimed not to have received the account closure notification (originally sent to streamline) and they insisted on a months notice. Also the final billing date changed from December 2015 to January 2015 with no clear… Read Full Review

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