192.com www.192.com Reviews

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★☆☆☆☆
1.3 / 5
9% of users recommend this
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Latest Reviews

★☆☆☆☆

“The bad attitude stems from the top....”

Written on: 25/05/2018 by ghByrd236 (1 review written)

They imply information is there - there is nothing more than the free info. Offered a refund from chief executive “if I remove this review” - so they lack any integrity too!!!!  Mr xxx Following your LinkedIn message, I have investigated your complaint. The Background Report that you purchased was as advertised and there are no particular grounds upon which we need to refund you though when customers are unhappy I normally authorise refund without hesitation. At the same time, we do… Read Full Review

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★☆☆☆☆

“Don't use”

Written on: 06/03/2018 by Drober23 (1 review written)

This is a very mislleading service and difficult and expensive to understand. Each click you are charged for and dosnt give you the information you are looking for as it very out of date. My credits were used up in 5 minutes costing me £17.94. I didn't find the info I was looking for and then the service told me I needed to buy more credits to access. It's a waste of your hard earned cash. Don't use it!!!… Read Full Review

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Allanhy's Response to Drober23's Review

Written on: 02/05/2019

Same happening to me. Information supplied was common knowledge. This used to be a good, in-depth way for finding difficult information, now it’s just a rip off. I will not be using it again and advise others not to waste their money.

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★☆☆☆☆

“USELESS”

Written on: 25/10/2017 by McCalliw311 (1 review written)

Out of date so no good for finding friends who have moved. Once the name is found each click costs a credit even when there is no info there. So looking for a friends phone number is hopeless. I clicked on phone which cost a credit of £2.49 plus vat to find there was no number listed. Without knowing what each click will bring you don't know what you are looking for. I used the whole £15 in about 5 minutes on six clicks and still haven't found my friend's current address or phone number. … Read Full Review

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★☆☆☆☆

“out of date”

Written on: 30/07/2017 by Seekinggoodcustomerservice (1 review written)

I have used this service several times and have found it out of date, with no breakdown of charges/costs/searches. Very poor service… Read Full Review

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★★★★★

“Thanks”

Written on: 24/07/2017 by Ballardox341 (1 review written)

Thank you for going over and beyond he listened advised and pointed me in the right direction… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 26/04/2017 by Clayton1950 (1 review written)

I did not receive any information that I didn't already have access to. £17.99 for nothing and no way to get a refund. The fastest sham in town… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Consumer rip-off”

Written on: 02/12/2016 by Timbob_23 (2 reviews written)

Very little information actually available on the web-site. Any real information has to be paid for at vast expense. Then when you have paid vast sums of money (for information that is freely avaialble if you pop down to your local library) they take any monies remaining in you account away after just a month! This site is a complete rip-off and should be avoided at all costs!… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“RIP OFF”

Written on: 28/07/2016 by PriscillaCastillo43 (1 review written)

Was trying to find an address of an old friend to send a letter on to. Got the necessary credits with some to spare as they seemed to be cheap and was then informed that I had to upgrade ALL the credits at a ridiculous cost as I needed to have FULL ACCESS credits to proceed. This should have been made plain when I selected the name of the person I was after and not after I'd bought the first lot of credits. To upgrade them all (I bought 100) would cost me another £45 + VAT. Allowing me to… Read Full Review

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★☆☆☆☆

“Dr R Home”

Written on: 23/07/2016 by cubrpk5663 (2 reviews written)

One of Dr R Home's research interests (amongst others)Town planning and enforcement, especially Gypsy/Traveller accommodation issues currently acting agent Rear Blackheath Road Lowestoft, Suffolk and previously known involvement Dale Farm. I am a resident of Blackheath Road with direct family links from 1985 with every right the deceased had possessed from 2013. Dr R Home’s gives a false representation, his involvement identified likely that only of theoretical (requiring personal… Read Full Review

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★★★★☆

“good, but required payment”

Written on: 30/05/2016 by alla111 (6 reviews written)

I find what I need on 192.com, but their credits system is not great, could be dramatically improved… Read Full Review

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★★★★★

“You helped to reunite two old friends - THANK YOU”

Written on: 04/05/2016 by AussieDiva (1 review written)

It's easy to express how grateful I am for the assistance I received from one of your staff members. The service provided by 192.com is remarkable and when it's presented by someone who is both professional and knowledgeable it goes up a notch. When that person takes the time and effort to go that step further then words almost fail me (and that's a first) but here goes. I've been trying for a few years to locate a friend and former neighbour (from the time we lived in the UK for a year) with… Read Full Review

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★★★★★

“Restored my faith in human nature!”

Written on: 14/02/2016 by taMooney1964 (1 review written)

just before Christmas I decided to try to trace some old friends I hadn't heard from for years and so I used the 192 service. I found the information I needed and thought that was it. Unfortunately I must have inadvertently agreed to pay out a small monthly subscription for other services. As I didn't realise this I wondered why the money was being deducted from my current account for the 2 months since Christmas. Consequently I rang192 today with a certain amount of trepidation, thinking that… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 10/02/2016 by MalakaiParker141 (1 review written)

From: XXXX Sent: 08 February 2016 11:47 To: 192 Customer Feedback Subject: Re: Account and Subscription Query - FAO YYYY Dear YYYY (or whichever colleague opens this) Thank you for the prompt and efficient 'no-hassle response' (cancellation of subscription) to my concern at having apparently signed up for a subscription rather than the 1-off set of 192 Searches that I mistakenly thought, at first. Incidentally, you might mention to a manager that this good customer service (actually… Read Full Review

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★☆☆☆☆

“TOTAL RIP OFF AND WASTE OF MY MONEY”

Written on: 09/01/2016 by Pikezu485 (1 review written)

I looked for someone before I bought and received several results so I paid £11 to get further results. I got only one result. I then run out of money in less than a minute changing the name around. You pay for 6 clicks NOT 6 results!!!! Don't waste your money, WHAT A RIP OFF!!!!! ANGRY TO SAY THE LEAST!!!!… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 04/01/2016

You pay nearly twelve pounds to look at info that can be seen for free. You are then informed you need to upgrade to see any details which costs another fiver. At that point I cancelled my account on the phone. I feel stupid for falling for their tricks… Read Full Review

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★☆☆☆☆

“A pure Rip Off”

Written on: 21/12/2015 by Floydjw249 (1 review written)

I spent £11.00 on what I thought was access to the website and information. Absolute lies, the website then demanded an additional £6.00 to access the information. … Read Full Review

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★☆☆☆☆

“I don't think it even works”

Written on: 28/11/2015 by man-from-Norwich (1 review written)

I have just paid £35.94 for a handful of crdits to get some information that would have been very useful to me. I put in a name and address and got some basic details: an hour later I put in the same query and got nothing. It is monstrously overpriced, everything yo request leads to demands for more money to get "full details", and your crdit plummets to nothing as you try to make it work. And basically, I don't think the system works! … Read Full Review

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★☆☆☆☆

“misleading owner status”

Written on: 20/11/2015 by Headxt1982 (1 review written)

I received all wanted information from Land Registry for £3. Your site led me to believe another buyer some years later - which turned out to be untrue. The rest of the report was unwanted and easily accessible for free. Very unhappy and feel I have been deceived. I will never use 192 again and will warn friends of your misleading tactics… Read Full Review

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★☆☆☆☆

“Avoid complete rip off ”

Written on: 05/11/2015 by Freeman394 (1 review written)

Don't use or pay for this. Credits are used for every click. Database out of date by years PayPal will refund of you complain… Read Full Review

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★☆☆☆☆

“What a RIP OFF”

Written on: 08/08/2015 by Lorenaa105 (1 review written)

I purchased 6 credits, totalling £17 plus. I only wanted a telephone number! I looked at the address, no number listed. Then to my astonishment it told me I had used all my credits !! I complained, and was told that with each click, a credit is used. I requested information and a refund, I was told that they would look into it, be warned, it's expensive, with false advertising, and basically useless !… Read Full Review

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