Diamond Car Insurance Reviews - www.diamond.co.uk

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★★★☆☆
2.8 / 5
49% of users recommend this
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★★★☆☆

“Feeling safe”

Written on: 08/02/2016 by AriaCoughlin (1 review written)

It's insurance, you only know it does what it is supposed to, when you actually need it. I hope I never need it to find out if they pay up with a smile. What I didn't like was the fact that I was asked more thqan once to prove my no claims when I had already provided this. Being told they would cancel the insurance does not instill confidence if their left hand does not know what their right hand is doing. Hence only three stars… Read Full Review

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★★★☆☆

“Same car different day”

Written on: 02/02/2016 by jjjhhh (1 review written)

Very good service online and on the phone. However my quote went up by £24 from getting it on the one day, and calling to go through with it the next. The person I spoke to said he didn't know why as no circumstances had changed, and said he would look into it and call me back at a later date - I'm still waiting and more importantly I'm still waiting for my £24 refund (if i'm owed it). Very good manner on the phone, was clear and friendly… Read Full Review

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★★★☆☆

“charged twice ”

Written on: 02/02/2016 by Michelle1223 (1 review written)

I think it's shocking that your system did not show up the I had been auto renewed when I started up a direct debit therefore meaning I was charged twice for the payments - once the full amount and secondly the direct debit. Your systems need to speak to each other as this caused me much inconvince. Thank you… Read Full Review

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★★★☆☆

“audit”

Written on: 30/01/2016 by AniyaCampbell (1 review written)

Randomly selected for an audit, asked to supply copies of all pages of v5 registration document, front and rear copies of driving license for all named drivers, given a link to gov.uk website to follow steps in obtaining deiving license information fron the dvla again for all drivers. All has to be done within 7 days or the threat of premiums being increased of cancelled. my father is the policy holder and is 75, not computer literate and i work away from home for weeks at a time. flexability… Read Full Review

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★★★☆☆

“A Chance to Shine”

Written on: 17/01/2016 by Kasandra27 (1 review written)

We picked Diamond because they were the cheapest without no claims added. I am looking forward to a worry free insurance… Read Full Review

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★★★☆☆

“Faster, believable, consistance”

Written on: 08/01/2016 by giArsenault162 (1 review written)

I do believe that your service will service as faster, your services have been believable with your consistence to the our appointments, even though we haven't claimed yet for one incident. But we do hope nothing bad would be happened… Read Full Review

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★★★☆☆

“Good price but”

Written on: 29/12/2015 by kimartins (1 review written)

Good price, paperwork sent quickly but free beauty offer that was part of the deal has never arrived… Read Full Review

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★★★☆☆

“rip off”

Written on: 01/05/2015

Recently renewed my insurance policy with diamond and won't be doing this again next year! After changing my car I expected to be paying the same as last year happily. When reading my documents I apparently owned another car so rang up to change this slight problem to find out this made my policy increase by £41. After a disagreement they have still charged me £1.30! It's pathetic and they'll try anything to get as much money. My cheapest renewal quote was apparently £900 which was also a… Read Full Review

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★★★☆☆

“I have good and bad experiences with Diamond car...”

Written on: 28/08/2010

I have good and bad experiences with Diamond car insurance.
I was hit by a third party who immediately admitted liability and they could not have been better at sorting it out, my car was repaired quickly and without any fuss. Albany assistance have been fine so far in helping me recover my excess and hire car expenses.
Now the not so good - I knew I was about to move when I took out the insurance and chose Diamond because they quoted me for both addresses and the difference between them was… Read Full Review

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★★★☆☆

“Someone smashed into the back of my car. Diamond had a...”

Written on: 15/09/2009

Someone smashed into the back of my car. Diamond had a hire car out to me within 2 hours, and sorted out physiotherapy as I was injured in the crash.
Reading other posts, I'm lucky the guilty party admitted full responsibility, as I had no problems with the claim whatsoever.

Saying that, I have moved house, and have had no end of trouble trying to get in touch with their renewals department. I spent 2 x 30 minutes listening to Elton John in a never ending queue (phoned the 0800 number and got… Read Full Review

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★★★★☆

“Diamond Car Insurance are very unfair to the honest...”

Written on: 29/08/2007 by maria mclean (1 review written)

Diamond Car Insurance are very unfair to the honest people. I am so disappointed that I am being treated like I claim all the time, but in reality I never have done in 18 years; and that's me driving a Subaru Impreza WRX… Read Full Review

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★★★☆☆

“I paid my Diamond car insurance premium in full. I am...”

Written on: 23/03/2007 by lsteele (1 review written)

I paid my Diamond car insurance premium in full. I am waiting for a courtesy car a week after my car accident - I don't think this is in my terms & conditions!! I have been doing all the chasing. Garage told Diamond that I refused to give credit card details for a hire car, which is not true. I don't think I would use them again. You really do get what you pay for. I thought I had learned that from my previous insurers, but obviously not!… Read Full Review

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★★★☆☆

“Someone opened their door into my car and Diamond...”

Written on: 24/10/2006 by sophieanders (1 review written)

Someone opened their door into my car and Diamond sorted my claim out with the other insurance people in no time. unfortunately, I asked for a new quote as I was adding my partner onto my insurance as well as getting a new car. I was told I would have to pay over £60 for this?!?! There was only a week left on my insurance, and that was going to cost me £60? Fair to say, I'm not with Diamond car insurance any more… Read Full Review

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